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The value of good, genuine customer service cannot be overstated. 70% of customers report that they have ended a relationship due to poor customer service, a statistic that demands companies be at the top of their capabilities.
Since positive customer service is such an imperative, how can your business improve back office workforce efficiency to improve the customer experience?
View this in-depth whitepaper to discover an extensive 7 step guide to streamlining workforce efficiency, ultimately keeping customers happy. Topics include:
- Analyse and organize off-line tasks
- Switch from passive to active work distribution
- Determine how many people you really need
- And more
- Vendor:
- Genesys
- Posted:
- Feb 8, 2021
- Published:
- Aug 13, 2014
- Format:
- Type:
- White Paper
