How Cloud-Based Contact Centers Improve Customer Experience

How Cloud-Based Contact Centers Improve Customer Experience

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In a recent survey by Forrester Research, Inc., 60% of respondents said executives want to differentiate their organization based on customer experience management (CEM). To achieve this goal, you need to focus on your contact center -- do you have the tools to provide personalized service in real time?

In this technology adoption profile, explore current CEM trends -- including goals, strategies, and challenges -- as well as how to improve customer experience with the right contact center technologies. Specific topics covered include:

  • Drawbacks of traditional contact center infrastructure
  • Benefits of Software-as-a-Service (SaaS) deployments
  • Risks of not adopting modern tools
  • And more
Vendor:
Genesys
Posted:
04 Jun 2014
Published:
31 Mar 2013
Format:
PDF
Length:
9 Page(s)
Type:
White Paper
Language:
English
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