Deploying a Contact Center in the Cloud - A Guide to Best Practices

Businesses are now looking at customer service as a competitive differentiator, as consumers become more empowered and demanding. To effectively engage with customers across a newly-broadened spectrum of channels, savvy organizations are looking to cloud-based contact centers.

In this white paper, discover 10 best practices for deploying and managing cloud-based contact centers that will help you keep costs down, customers happy, and processes efficient. After reading this resource, you'll be able to:

Strategically use new tools and processes in the contact center
Identify and plan for challenges during implementation
Choose the right partner for cloud contact center deployment
And more

Vendor:: Genesys
Posted:: Feb 8, 2021
Published:: Jul 31, 2012
Format:: PDF
Type:: White Paper

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