Hosted Contact Center and On-Premises Centers Demystified
When implementing a contact center, one of the most important decisions is whether a company should choose an on-premises or a hosted contact center. Unfortunately, this decision is further complicated by misconceptions about the differences between the two and what "hosted" and "on-premises" mean.
This expert e-guide aims to clarify those definitions and set straight the misconceptions about the differences and uses of on-premises and hosted contact centers.
Although there's "very little difference from the customer's point of view," said Keith Dawson, part of Ovum research's customer interaction team, explore the specific benefits of each for your organization, and see if one deployment option comes out on top.