EGUIDE: Download this E-Guide to learn why AIOps has quickly becoming a central tool within modern IT departments’ arsenals, and how AIOps tools are being used in areas like container monitoring, proactive resolutions, and more.

Posted: 30 Jan 2020 | Published: 30 Jan 2020

EGUIDE: Download this E-Guide to learn how to identify gaps in your ITSM strategy, technology choices to remedy service delivery issues, and discover best practices for managing ITSM vendors to get the most out of your tools.

Posted: 29 Jan 2020 | Published: 29 Jan 2020

EGUIDE: Download this E-Guide to learn how ITSM technologies augmented by AI capabilities are being utilized across the IT stack – from helpdesk management to network automation.

Posted: 29 Jan 2020 | Published: 29 Jan 2020

EGUIDE: Human capital management (HCM) has experienced several incarnations since HR assumed greater corporate and workforce responsibilities. The most reason versions are often infused with AI, analytics, and mobile capabilities. Download this expert guide to learn how HR leaders are using these technologies to improve employee experience.

Posted: 29 Jan 2020 | Published: 29 Jan 2020

EGUIDE: HR no longer needs to take the entire first day and more for employee orientation, indoctrination and document signings—thanks to mobile onboarding applications. Learn how mobility has revamped onboarding processes in this expert guide.

Posted: 28 Jan 2020 | Published: 28 Jan 2020

EGUIDE: In this expert guide, learn how customer service technologies have evolved since they first emerged and why they’re so important to your overall strategy.

Posted: 28 Jan 2020 | Published: 28 Jan 2020

EGUIDE: Human capital management (HCM) has experienced several incarnations. The newest versions include AI, analytics, and mobile capabilities. Download this expert guide to explore how HR processes have changed with the addition of emerging technologies, and how they can help improve the employee experience.

Posted: 28 Jan 2020 | Published: 28 Jan 2020

EGUIDE: Download this E-Guide to hear from contributing ITIL author Peter Doherty as he walks through changes to the updated ITIL guidelines to catch IT leaders up with project management, ITIL implementation, and ITIL training best practices.

Posted: 28 Jan 2020 | Published: 28 Jan 2020

EGUIDE: Download this E-Guide to learn about today’s service desk evolutions in-depth, including what factors distinguish help desks from services desks, and how to start assembling a service catalog of your own.

Posted: 27 Jan 2020 | Published: 27 Jan 2020

EGUIDE: Gartner recently found that 15% of all customer service interactions will be handled completely by AI by 2021. But many organizations have also reported difficulty with managing AI technologies. Read the 3 articles in this handbook to learn about the benefits and drawbacks of customer service AI and other self-service platforms

Posted: 24 Jan 2020 | Published: 24 Jan 2020

EGUIDE: Technological advancements are transforming traditional customer service departments and call centers into multidimensional corporate forces. Learn how AI, chatbots, process automation and predictive analytics is affecting customer service and the future of the enterprise.

Posted: 23 Jan 2020 | Published: 23 Jan 2020

EGUIDE: Customer service has evolved in ways that were unthinkable just a few short years ago. They now play a strategic and multidimensional role in fulfilling positive customer experiences that lead to brand loyalty and increased revenues. Download this expert guide to explore the evolution of customer service

Posted: 22 Jan 2020 | Published: 22 Jan 2020

EGUIDE: Configuration management enables security teams to configure, update and patch systems more efficiently. In this e-guide, dive deeper into configuration management to learn some the key features, benefits, and how it can improve governance, risk management and compliance (GRC).

Posted: 21 Nov 2019 | Published: 15 Nov 2019

WHITE PAPER: Meeting SLA's, addressing outages and service degradations are crucial to building and sustaining the trust of the business in the IT organization. Read this paper to learn how AIOps can help.

Posted: 12 Sep 2019 | Published: 12 Sep 2019

EGUIDE: View this e-guide to learn how accounting and finance teams can improve productivity, maintain compliance, and boost fraud protection through the incorporation of AI-based systems.

Posted: 12 Sep 2019 | Published: 06 Sep 2019

EGUIDE: Looking for a crash-course on digital finance transformation? Inside, glean insight into the changing world of finance with information tailored specifically to the needs of industry CFOs. Review the main causes for digital finance transformation, and learn what digital transformation in finance can do for your organization.

Posted: 12 Sep 2019 | Published: 10 Sep 2019

EGUIDE: Healthcare CIOs are constantly reminded of the importance of using technology to increase patient engagement and satisfaction in their organizations. Download this e-guide learn about the number of opportunities where healthcare organizations can use technology to improve the overall patient experience.

Posted: 29 Aug 2019 | Published: 28 Aug 2019

EGUIDE: Download this e-guide to learn about the role technology plays in patient engagement and explore the tools most often used by healthcare providers.

Posted: 29 Aug 2019 | Published: 29 Aug 2019

EGUIDE: Download this e-guide to learn how healthcare providers are leveraging emerging technologies like AI, IoT, machine learning and more, to improve physician-patient relationships.

Posted: 29 Aug 2019 | Published: 29 Aug 2019

EGUIDE: Download this e-guide to learn why technology isn't infallible for patients and healthcare organizations and has the potential to change the healthcare industry for the better.

Posted: 29 Aug 2019 | Published: 27 Aug 2019

EGUIDE: Download this e-guide to explore several methods being used to maximize patient engagement tools and uncover some of the most effective patient care initiative and learn more about the future of CRM-themed caregiving as akin to a one-stop "shopping" experience for patients.

Posted: 27 Aug 2019 | Published: 27 Aug 2019

EGUIDE: What's the key to a successful CX? Is it personalization, AI, chatbots—a combination of all the above— or something more? Inside, discover the key to creating a successful customer experience. Learn how chatbots are influencing the state of customer support, and explore how other emerging technology trends can improve your CX success rate.

Posted: 16 Jul 2019 | Published: 16 Jul 2019

ESSENTIAL GUIDE: Of all the recent developments in the IT operations sphere, automated root cause analysis is one that has many enterprises salivating. But despite the obvious interest around AIOps, many IT monitoring vendors are hesitant about jumping on the bandwagon. Keep reading to hear what you could stand to gain from AIOps.

Posted: 03 May 2019 | Published: 02 May 2019

ESSENTIAL GUIDE: AIOps tools use AI to monitor and manage environments under the direction of the operations team – but what impact does this have on IT's value to the greater business? Continue reading to uncover more.

Posted: 02 May 2019 | Published: 01 May 2019

ESSENTIAL GUIDE: Recent data center trends have been centered on finding ways to reduce complexity through technology like automation and artificial intelligence. Inside, get a glimpse at some of the data center trends to keep an eye on today – and how they're expected to impact data center operations.

Posted: 01 May 2019 | Published: 29 Apr 2019