ESSENTIAL GUIDE: Jump into this E-Guide to learn how AIOps – the collective term for AI-infused IT automation technology – can impact IT operations from the ground up, and what developments took place over the course of 2019.

Posted: 30 Apr 2019 | Published: 29 Apr 2019

ESSENTIAL GUIDE: AIOps use cases continue to expand to all facets of IT responsibility, including the data center. But could AI be the key to deciphering the complexity of heavily virtualized data centers? Read further into this E-Guide to find out.

Posted: 30 Apr 2019 | Published: 29 Apr 2019

ESSENTIAL GUIDE: Since the introduction of AIOps platforms, IT professionals have been drooling over their promised capabilities, especially when it comes to root cause analysis. Thanks to early adopters, we can find out how these platforms work firsthand. Jump inside this E-Guide to learn more.

Posted: 29 Apr 2019 | Published: 26 Apr 2019

ESSENTIAL GUIDE: Since its inception, the IT service desk has provided an intuitive portal designed to make it easier for users to get technical help – and for IT associates to keep on top of support workflows. So what happens when automation is thrown into the mix? Dive into this E-Guide to take a closer look.

Posted: 24 Apr 2019 | Published: 24 Apr 2019

ESSENTIAL GUIDE: Open this E-Guide to learn more about the most important differences between your DevOps and AIOps strategies, and the tools you may need to achieve monitoring, systems diagnosis, and incident remediation in your CI/CD pipeline.

Posted: 24 Apr 2019 | Published: 24 Apr 2019

WHITE PAPER: Discover the lessons we, ServiceNow, learned on our journey to building a business service–centric Services Reliability Team (SRT)that can now proactively eliminate service outages with better visibility, availability, and optimization.

Posted: 08 Mar 2019 | Published: 08 Mar 2019

WHITE PAPER: IT asset data that is complete, current across its lifecycle, accurate, and useful is required for running IT as a business.  See the changing role of ITAM policy, process, technology, function, and its impact to your business with this white paper.

Posted: 08 Mar 2019 | Published: 08 Mar 2019

WHITE PAPER: Shift from silos to service-oriented delivery results in 80% fewer outages.

Posted: 08 Mar 2019 | Published: 08 Mar 2019

WHITE PAPER: Read this paper to learn how IT Operations Management (ITOM) is the solution that will meet the many challenges that come with multicloud adoption.

Posted: 08 Mar 2019 | Published: 08 Mar 2019

WHITE PAPER: Access this paper to learn how ServiceNow's Now Platform has evolved to become a solution that can enable and support employees across an entire business with capabilities that can help them work more efficiently.

Posted: 18 Dec 2018 | Published: 18 Dec 2018

EBOOK: How do CIOs achieve digital transformation? Read this white paper to learn how your organization can unlock its digital potential by gleaning expert insight from leading C-suite executives.

Posted: 22 Oct 2018 | Published: 31 Dec 2018

WHITE PAPER: Automating Governance, Risk, and Compliance (GRC) greatly reduces costs and improves efficiency. This paper provided 8 simple steps for automating GRC.

Posted: 01 Oct 2018 | Published: 07 Nov 2018

EGUIDE: Combining IT and HR departments is quickly gaining traction. Download this expert guide to see how 3 organizations—ranging from 50 employees to over 6,000—benefitted from combining their HR and IT departments.

Posted: 03 Jul 2018 | Published: 29 Jun 2018

EGUIDE: An increasing number of organizations are aiming to improve their employee engagement. But how do you ensure that happens? Using HR service delivery tools is one way. Download this expert guide to learn how you can help employees be more effective at work by enabling them to take care of 60-80% of their HR business by themselves.

Posted: 02 Jul 2018 | Published: 30 Apr 2018

EGUIDE: Nowadays, HR departments have a lot more responsibilities. As the digital trend continues, it can get more difficult for them to handle their conventional tasks, in addition to more complex ones. Read this expert guide to learn how installing an HR help desk can make handling some of those tasks more doable.

Posted: 02 Jul 2018 | Published: 27 Jun 2018

EGUIDE: Digital HR technology is being applied to over half of all HR tasks, according to Oxford Economics. Download this expert guide to learn about the digital HR trend, as well as why HR is hiring more external workers.

Posted: 02 Jul 2018 | Published: 26 Jun 2018

EGUIDE: Organizations usually have a small HR team responsible for payroll, benefits, the hiring and onboarding process and more. It can make it impossible to keep up with employee demands. Download this expert guide to learn how installing an HR help desk can help solve that problem.

Posted: 27 Jun 2018 | Published: 25 Jun 2018

EGUIDE: This expert eGuide analyzes the ways in which dev ops and IT ops professionals will have to work in a cross-functional team, the specific skills they will need to adopt as well as some of the challenges they will face during the integration process.

Posted: 08 Nov 2016 | Published: 24 Oct 2016

EGUIDE: This eGuide addresses the growth of ITSM methods, tools, and processes. Also, engage in seven CIO tips for existing and upcoming ITSM changes that are reconstructing IT services, how to manage all of these developments effectively and ways in which you can keep your enterprise relevant.

Posted: 31 Oct 2016 | Published: 24 Oct 2016

EGUIDE: Today's customers are more empowered and informed than ever, and they expect self-service to be available. In this e-guide, Scott Sachs of SJS Solutions discusses some of the challenges you will need to address, including more complicated inquiries and reduced opportunities to enhance customer engagement.

Posted: 20 Sep 2016 | Published: 02 Sep 2016

EGUIDE: Within this informative e-guide, you'll learn the benefits – and the risks – of integrating IT and security operations. Discover how you can leverage information collected from multiple data sources to get an accurate picture about the issues affecting both security and performance.

Posted: 07 Sep 2016 | Published: 31 Aug 2016

EGUIDE: This e-guide teaches you how to refocus your security efforts on detection through continuous monitoring and greater network visibility. Learn how to set up your security operations center (SOC) to achieve more timely detection capabilities and learn from industry-recognized security expert Eric Cole, on how to get the most out of SOCs.

Posted: 07 Sep 2016 | Published: 31 Aug 2016

EGUIDE: This exclusive eGuide addresses the role of this new concept, service level agreements (SLAs), some of the points of value it can offer your business, as well as number of helpful tips to keep in mind if you are deciding to implement the system.

Posted: 25 Jul 2016 | Published: 18 Jul 2016

EGUIDE: In this e-guide, we chat with the former CIO of Community Health Systems as he discusses how to prevent healthcare cyberattacks and lessons learned during his career. Uncover best practices on maintaining proper healthcare security.

Posted: 13 Jun 2016 | Published: 06 Jun 2016

EGUIDE: In this expert e-guide, find out what CIOs attending HIMSS 2016 had to say on how to best identify and protect against healthcare cybersecurity vulnerabilities. Plus, learn why one CIO believes network monitoring is the key to cybersecurity in healthcare.

Posted: 13 Jun 2016 | Published: 07 Jun 2016