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ALSO CALLED: Information Technology Infrastructure Library, IT Infrastructure Library
DEFINITION: The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to growing dependence on information technology for meeting business needs and goals. ITIL provides businesses with a customizable framework  … 

ITIL definition sponsored by SearchDataCenter.com, powered by WhatIs.com an online computer dictionary
ITIL Reports
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A Practical Approach to ITIL 4 Adoption
sponsored by ServiceNow
WHITE PAPER: Uncover ITIL v4 best practices gleaned from countless organizations who have already gone through the adoption process and their successes and failures.
Posted: 11 Nov 2019 | Published: 20 Jun 2019

ServiceNow

The Government of Arlington Keeps Dreaming Thanks to IT Modernization
sponsored by Dell Technologies
WHITE PAPER: Arlington, Texas, a city of over 370,000 residents, proudly calls itself "The American Dream City." In this one pager, find out how the city used sophisticated strategy and governance practices to build an incredibly modernized IT infrastructure to help them live up to their name.
Posted: 07 Nov 2019 | Published: 07 Nov 2019

Dell Technologies

Plan your Successful CMDB Deployment
sponsored by ServiceNow
WHITE PAPER: A configuration management database (CMDB) is a time-tested method for organizing configuration resources and minimizing IT downtimes. In this guide, you’ll find a collection of in-depth best practices for planning, executing, and sustaining a configuration management strategy.
Posted: 06 Nov 2019 | Published: 30 Nov 2018

ServiceNow

How to Get Critical Systems Back Online in Minutes
sponsored by Ayehu
WHITE PAPER: Most IT ops pros spend their days resolving critical system errors and performing routine maintenance tasks, leaving little time left to focus on value-adding projects. Inside this white paper, learn the answers to today’s critical IT resolution questions – and why automation might be the top answer.
Posted: 04 Nov 2019 | Published: 30 Nov 2018

Ayehu

New Ways of Working with ITIL 4
sponsored by Atlassian
WEBCAST: In its newest version, ITIL, the industry standard ITSM framework has undergone a bit of a facelift, embracing modern agile and DevOps methodologies. Tune into this webinar to hear ITSM and ITIL evangelists discuss what’s new within ITIL 4, and discover best practices for earning its full benefit suite.
Posted: 28 Oct 2019 | Premiered: Oct 28, 2019

Atlassian

OpsBridge Delivers Business-Focused IT Ops at Vodafone
sponsored by Micro Focus
VIDEO: Watch this brief video case study to see how Micro Focus Operations Bridge was able to deliver IT operations transparency with a newly-discovered business service focus to Vodafone Germany.
Posted: 16 Oct 2019 | Premiered: 16 Oct 2019

Micro Focus

Zenoss Tools Up for the Next Wave of IT Consumption and Operation
sponsored by Zenoss, Inc.
ANALYST BRIEF: Download this 451 Research report to get 451's take on intelligent IT operations management platforms, featuring vendor analyses and an in-depth SWOT analysis.
Posted: 27 Aug 2019 | Published: 28 Feb 2019

Zenoss, Inc.

Intelligent Application And Service Monitoring, Q2 2019
sponsored by Zenoss, Inc.
ANALYST REPORT: Intelligent monitoring solutions have emerged as a direct response to traditionally siloed monitoring tools, using AI-functionality to provide a holistic and less reactive approach to IT diagnostics. Download this market report to learn how the top intelligent application and service monitoring vendors of Q2 2019 stack up against one another.
Posted: 27 Aug 2019 | Published: 18 Apr 2019

Zenoss, Inc.

The Economic Impact of ServiceNow IT Applications
sponsored by ServiceNow
ANALYST REPORT: Inside this report from Forrester, take a closer look into the real financial benefits that have been directly tied to ServiceNow's IT management product suite using a variety of measurements.
Posted: 21 Aug 2019 | Published: 30 Jun 2019

ServiceNow

ITIL 4 in 10 Minutes
sponsored by ServiceNow
WHITE PAPER: Click inside to find a distilled overview of what the newest additions to ITIL 4 are and the latest amendments to ITSM best practice frameworks to save some time without missing out on the latest developments.
Posted: 19 Aug 2019 | Published: 19 Aug 2019

ServiceNow

ITIL V4: Intro to the 2019 ITIL Update
sponsored by BMC
RESOURCE: Dive into this article to find out what's new within the fourth iteration of ITIL, including the most recent batch of certifications, and find out what's changed since the V2 and V3 editions.
Posted: 15 Jul 2019 | Published: 18 Sep 2019

BMC

Will ITIL Die or Be Reborn in the DevOps Era?
sponsored by BMC
RESOURCE: Is DevOps the end of ITIL? Or can ITIL and DevOps work together harmoniously? Jump into this blog to read further in to the DevOps vs. ITIL argument from several industry perspectives – and find out what factors should determine your IT organization's strategy moving forward.
Posted: 12 Jul 2019 | Published: 28 Nov 2018

BMC

ITIL Certification: Cost & Benefit Analysis
sponsored by BMC
RESOURCE: Is earning an ITIL certification worth the investment? Jump into this blog post to weigh the costs and the benefits of an ITIL certification at varying levels – and learn how to determine if it's the right move for your career.
Posted: 10 Jul 2019 | Published: 12 Nov 2018

BMC

The Future of ITSM is Agile
sponsored by Atlassian
WHITE PAPER: Dive into this 38-page guide to read up on what's new in the latest amendments to IT Infrastructure Library (ITIL). Plus, find out how to use the new ITIL 4 framework to create a high-velocity service team of your own – while taking cues from the success of agile and DevOps methodologies.
Posted: 03 Jul 2019 | Published: 03 Jul 2019

Atlassian

The Business Value of BMC Helix Discovery Software
sponsored by BMC
WHITE PAPER: Open up this IDC report to find out how nine organizations utilized discovery software to improve visibility into their data center and software stacks, increase auditing efficiency, and more, ultimately earning each organization an average five-year ROI of 470%.
Posted: 29 May 2019 | Published: 29 May 2019

BMC

ITIL and ITSM: How IT is becoming more service-oriented
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

ComputerWeekly.com

Transforming IT into a Catalyst for Business Growth
sponsored by ServiceNow
WHITE PAPER: Discover how ServiceNow's Change and Governance framework can help establish a higher degree of change clarity, regulatory compliance, and ultimately increase the visibility and strategic value of the entire change portfolio.
Posted: 19 Mar 2019 | Published: 19 Mar 2019

ServiceNow

IT Service Excellence: How to Exceed Customer Expectations and Ensure Retention
sponsored by ConnectWise
EBOOK: This 105-page e-book serves as your go-to resource on the fundamentals of IT service delivery, featuring a blueprint for successfully managing and delivering services to your customers. Download the full e-book here.
Posted: 11 Mar 2019 | Published: 31 Dec 2018

ConnectWise

5 Steps to Successfully Deploying a Healthy CMDB
sponsored by ServiceNow
WHITE PAPER: A healthy, high-functioning CMDB doesn't happen by chance – instead, it requires some serious planning. Flip through five CMDB best practices for planning, executing, and sustaining a configuration management strategy that matches your enterprise's needs.
Posted: 07 Feb 2019 | Published: 07 Feb 2019

ServiceNow

Getting Started With a Centralized CMDB
sponsored by ServiceNow
EBOOK: Setting up a CMDB is notorious in the IT industry for being "too difficult". Click inside to find out 8 configuration management and CMDB tips, designed to help guide you through both the initial and post-implementation steps.
Posted: 12 Oct 2018 | Published: 20 Jul 2018

ServiceNow

Accelerating Digital Transformation Through Hyper-converged Solutions
sponsored by Veeam Software
WHITE PAPER: This custom paper looks at how to turn the corner on IT complexity by pairing hyper-converged infrastructure with integrated application availability and data protection software. Download your copy to learn how this combination can help your enterprise meet more stringent operating requirements.
Posted: 14 Jun 2018 | Published: 14 Jun 2018

Veeam Software

Teaching an Elephant to Dance: Evolving Teams, Processes, and Applications
sponsored by Red Hat
EBOOK: This e-book helps you effectively control your digital transformation initiatives using DevOps methodologies, and, should you choose, microservices. Read on to learn how microservices can overcome the fallacies of distributed computing, and ensure your systems are agile, process-driven, and adaptive.
Posted: 08 Feb 2018 | Published: 31 Dec 2017

Red Hat

Evolving IT from a Support Role to a Business Partner
sponsored by Ensono Limited
ESSENTIAL GUIDE: In this E-Guide, find out how CIOs and IT leaders are taking measures towards transitioning their IT teams into valuable members of the business. Plus, learn how modern ITIL frameworks can take this transition a step further.
Posted: 03 Sep 2018 | Published: 03 Sep 2018

Ensono Limited

Modern ITSM and Asset Management
sponsored by SoftwareOne
EGUIDE: Managing the disparate pieces of IT has always been a pain point, which spawned the need for ITSM and ITIL. In this guide, discover how the roles of ITSM and ITIL have changed as IT itself has evolved, and about the roles they will play in years to come.
Posted: 24 May 2018 | Published: 22 May 2018

SoftwareOne

Working with the Kubernetes Configuration to Deploy Containers
sponsored by Diamanti
EGUIDE: In this expert guide, Alan Earls, contributor to SearchITOperations.com, walks you through using the Kubernetes configuration for container deployment. Inside, you'll find expert instruction on properly applying Kubernetes' nodes, pods, schedulers, and volumes to bypass orchestration challenges, and more.
Posted: 27 Feb 2018 | Published: 19 Feb 2018

Diamanti
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