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ALSO CALLED: Information Technology Infrastructure Library, IT Infrastructure Library
DEFINITION: The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to growing dependence on information technology for meeting business needs and goals. ITIL provides businesses with a customizable framework  … 

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ITIL Reports
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Modern ITOps Best Practices vs. Hybrid IT
sponsored by Beta Systems
EGUIDE: Download a copy of this expert E-Guide to learn about the latest and emerging IT ops, networking, and CMDB practices being used to tackle hybrid infrastructure management responsibilities, including a look at infrastructure-as-code (IaC) and configuration-as-code (CaC) tools.
Posted: 26 Mar 2020 | Published: 26 Mar 2020

Beta Systems

Best Practices to Deliver a Service Catalog Employees Love
sponsored by BMC
WHITE PAPER: Dive into this white paper to explore the strategy and design considerations to weigh when creating a service catalog – to not only increase employee satisfaction, but to help your organization realize the full competitive perks of a digital workplace.
Posted: 28 Feb 2020 | Published: 28 Feb 2020

BMC

ITIL in 2020: Implementation, Training, and More.
sponsored by ServiceNow
EGUIDE: Download this E-Guide to hear from contributing ITIL author Peter Doherty as he walks through changes to the updated ITIL guidelines to catch IT leaders up with project management, ITIL implementation, and ITIL training best practices.
Posted: 28 Jan 2020 | Published: 28 Jan 2020

TOPICS:  ITIL
ServiceNow

The IT Ops Evolution
sponsored by New Relic
RESOURCE: Organizations are prioritizing cloud-native applications. It only makes sense for their operations strategies to reflect that. ITIL-based methods of IT operations no longer seem relevant, and operations are changing. In this 36-page guide, 451 Research lists new strategies for IT Ops in the era of the cloud. Click inside to learn more.
Posted: 16 Jan 2020 | Published: 16 Jan 2020

New Relic

The Government of Arlington Keeps Dreaming Thanks to IT Modernization
sponsored by Dell Technologies
WHITE PAPER: Arlington, Texas, a city of over 370,000 residents, proudly calls itself "The American Dream City." In this one pager, find out how the city used sophisticated strategy and governance practices to build an incredibly modernized IT infrastructure to help them live up to their name.
Posted: 07 Nov 2019 | Published: 07 Nov 2019

Dell Technologies

New Ways of Working with ITIL 4
sponsored by Atlassian
WEBCAST: In its newest version, ITIL, the industry standard ITSM framework has undergone a bit of a facelift, embracing modern agile and DevOps methodologies. Tune into this webinar to hear ITSM and ITIL evangelists discuss what’s new within ITIL 4, and discover best practices for earning its full benefit suite.
Posted: 28 Oct 2019 | Premiered: Oct 28, 2019

Atlassian

Zenoss Tools Up for the Next Wave of IT Consumption and Operation
sponsored by Zenoss, Inc.
ANALYST BRIEF: Download this 451 Research report to get 451's take on intelligent IT operations management platforms, featuring vendor analyses and an in-depth SWOT analysis.
Posted: 27 Aug 2019 | Published: 28 Feb 2019

Zenoss, Inc.

Intelligent Application And Service Monitoring, Q2 2019
sponsored by Zenoss, Inc.
ANALYST REPORT: Intelligent monitoring solutions have emerged as a direct response to traditionally siloed monitoring tools, using AI-functionality to provide a holistic and less reactive approach to IT diagnostics. Download this market report to learn how the top intelligent application and service monitoring vendors of Q2 2019 stack up against one another.
Posted: 27 Aug 2019 | Published: 18 Apr 2019

Zenoss, Inc.

The Economic Impact of ServiceNow IT Applications
sponsored by ServiceNow
ANALYST REPORT: Inside this report from Forrester, take a closer look into the real financial benefits that have been directly tied to ServiceNow's IT management product suite using a variety of measurements.
Posted: 21 Aug 2019 | Published: 30 Jun 2019

ServiceNow

ITIL 4 in 10 Minutes
sponsored by ServiceNow
WHITE PAPER: Click inside to find a distilled overview of what the newest additions to ITIL 4 are and the latest amendments to ITSM best practice frameworks to save some time without missing out on the latest developments.
Posted: 19 Aug 2019 | Published: 19 Aug 2019

ServiceNow

The Future of ITSM is Agile
sponsored by Atlassian
WHITE PAPER: Dive into this 38-page guide to read up on what's new in the latest amendments to IT Infrastructure Library (ITIL). Plus, find out how to use the new ITIL 4 framework to create a high-velocity service team of your own – while taking cues from the success of agile and DevOps methodologies.
Posted: 03 Jul 2019 | Published: 03 Jul 2019

Atlassian

The Business Value of BMC Helix Discovery Software
sponsored by BMC
WHITE PAPER: Open up this IDC report to find out how nine organizations utilized discovery software to improve visibility into their data center and software stacks, increase auditing efficiency, and more, ultimately earning each organization an average five-year ROI of 470%.
Posted: 29 May 2019 | Published: 29 May 2019

BMC

ITIL and ITSM: How IT is becoming more service-oriented
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

ComputerWeekly.com

IT Service Excellence: How to Exceed Customer Expectations and Ensure Retention
sponsored by ConnectWise
EBOOK: This 105-page e-book serves as your go-to resource on the fundamentals of IT service delivery, featuring a blueprint for successfully managing and delivering services to your customers. Download the full e-book here.
Posted: 11 Mar 2019 | Published: 31 Dec 2018

ConnectWise

5 Steps to Successfully Deploying a Healthy CMDB
sponsored by ServiceNow
WHITE PAPER: A healthy, high-functioning CMDB doesn't happen by chance – instead, it requires some serious planning. Flip through five CMDB best practices for planning, executing, and sustaining a configuration management strategy that matches your enterprise's needs.
Posted: 07 Feb 2019 | Published: 07 Feb 2019

ServiceNow

Getting Started With a Centralized CMDB
sponsored by ServiceNow
EBOOK: Setting up a CMDB is notorious in the IT industry for being "too difficult". Click inside to find out 8 configuration management and CMDB tips, designed to help guide you through both the initial and post-implementation steps.
Posted: 12 Oct 2018 | Published: 20 Jul 2018

ServiceNow

A Guide to Understanding Common HCI Architectures
sponsored by NetApp
WHITE PAPER: This white paper will ensure you find the right hyper-converged system for your business, as it outlines the potential advantages and disadvantages of three HCI storage approaches. Download now to decide for yourself and for your enterprise which HCI architecture provides the best fit.
Posted: 11 Jul 2018 | Published: 11 Jul 2018

NetApp

Accelerating Digital Transformation Through Hyper-converged Solutions
sponsored by Veeam Software
WHITE PAPER: This custom paper looks at how to turn the corner on IT complexity by pairing hyper-converged infrastructure with integrated application availability and data protection software. Download your copy to learn how this combination can help your enterprise meet more stringent operating requirements.
Posted: 14 Jun 2018 | Published: 14 Jun 2018

Veeam Software

Why You Shouldn't Be Afraid of Replacing Your Legacy ITSM System
sponsored by ServiceNow
EBOOK: Replacing your ITSM legacy suite doesn't have to be scary. So why hasn't every company migrated to a modern ITSM platform? This eBook explores the importance of modernization and how to overcome the fear of legacy suite change.
Posted: 24 Jan 2018 | Published: 28 Dec 2017

ServiceNow

Evolving IT from a Support Role to a Business Partner
sponsored by Ensono Limited
ESSENTIAL GUIDE: In this E-Guide, find out how CIOs and IT leaders are taking measures towards transitioning their IT teams into valuable members of the business. Plus, learn how modern ITIL frameworks can take this transition a step further.
Posted: 03 Sep 2018 | Published: 03 Sep 2018

Ensono Limited

Modern ITSM and Asset Management
sponsored by SoftwareOne
EGUIDE: Managing the disparate pieces of IT has always been a pain point, which spawned the need for ITSM and ITIL. In this guide, discover how the roles of ITSM and ITIL have changed as IT itself has evolved, and about the roles they will play in years to come.
Posted: 24 May 2018 | Published: 22 May 2018

SoftwareOne

Working with the Kubernetes Configuration to Deploy Containers
sponsored by Diamanti
EGUIDE: In this expert guide, Alan Earls, contributor to SearchITOperations.com, walks you through using the Kubernetes configuration for container deployment. Inside, you'll find expert instruction on properly applying Kubernetes' nodes, pods, schedulers, and volumes to bypass orchestration challenges, and more.
Posted: 27 Feb 2018 | Published: 19 Feb 2018

Diamanti

Making the case for converged and hyper-converged infrastructure
sponsored by SearchConvergedInfrastucture
EBOOK: This e-book from the experts at SearchConvergedInfrastructure.com helps you make the case for converged and hyper-converged in your organization. Read on to access a package of articles that will help you sell HCI to upper management, prep your environment for HCI platform installation, and more.
Posted: 17 Jan 2018 | Published: 17 Jan 2018

SearchConvergedInfrastucture

A CIO's Top Priority
sponsored by Rainforest QA Inc.
EGUIDE: Chances are that you see your role as CIO differently than everyone else in the company. This e-guide will help you gain perspective on what your organization is looking for you to accomplish and how to rearrange your priorities accordingly.
Posted: 05 Sep 2017 | Published: 30 Aug 2017

Rainforest QA Inc.

Converged Infrastructure Drop-off Doesn't Mean Data Center Death
sponsored by Hewlett Packard Enterprise
EGUIDE: The dropping adoption of converged infrastructure doesn't foretell its death. Read on here to discover why many enterprises still select CI as a more stable and agile operating environment over HCI, and to consolidate assets acquired through acquisitions, as told by our experts in this guide.
Posted: 21 Aug 2017 | Published: 15 Aug 2017

Hewlett Packard Enterprise
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