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ALSO CALLED: Information Technology Infrastructure Library, IT Infrastructure Library
DEFINITION: The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to growing dependence on information technology for meeting business needs and goals. ITIL provides businesses with a customizable framework  … 

ITIL definition sponsored by SearchDataCenter.com, powered by WhatIs.com an online computer dictionary
ITIL Reports
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A Buyer’s Guide to Log Analysis
sponsored by LogicMonitor
WHITE PAPER: Download this in-depth guide to uncover the top three considerations when evaluating a log analysis platform. Plus, the road to log intelligence and how to put it to work.
Posted: 14 Jan 2021 | Published: 14 Jan 2021

LogicMonitor

LogicMonitor Early Warning System
sponsored by LogicMonitor
SOFTWARE DEMO: Click to watch this demo video of an early warning system platform for modern IT infrastructure – which proactively prevents problems to minimize downtime and slowdowns that may negatively affect your organization.
Posted: 14 Jan 2021 | Premiered: 14 Jan 2021

LogicMonitor

Best Practices for Effective IT Alerting
sponsored by LogicMonitor
WEBCAST: Incorrectly tuned alerts can result in an alert system failure. Additionally, managing alerts can be time consuming and can take attention away from what’s important. Tune into this webinar to learn best practices for improving an alerting strategy, such as setting alert routing, avoiding alert email overload and more.
Posted: 14 Jan 2021 | Premiered: Jan 14, 2021

LogicMonitor

Top Strategic Technology Trends for 2021
sponsored by Calero MDSL
ANALYST REPORT: In this resource, the experts at Gartner walk you through the top strategic technology trends set to rock the business world in 2021: the Internet of Behaviors, AI engineering, hyperautomation, and many more.
Posted: 10 Dec 2020 | Published: 10 Dec 2020

Calero MDSL

Monitoring Maturity Model
sponsored by StackState
WHITE PAPER: According to a recent study, 65% of organizations surveyed have more than ten monitoring tools to support specific needs for each team, which limits IT's visibility. Download this guide, which offers up four stages of monitoring to help you better understand your current monitoring maturity level and the steps you can take to improve it.
Posted: 02 Dec 2020 | Published: 02 Dec 2020

StackState

Guide to Mainframe and IBM i Configuration Items
sponsored by Precisely
WHITE PAPER: Many platforms don't natively discover CIs from IBM i systems and IBM mainframes. Dive into this guide to uncover IBM i configuration item classes, as well as how to find platforms that integrate traditional IBM platforms.
Posted: 01 Dec 2020 | Published: 01 Dec 2020

Precisely

IT Event Management For Mainframe And IBM I: Finding The Root Cause Of Service Issues
sponsored by Precisely
WHITE PAPER: IT Event Management typically omits IBM i mainframe systems, creating an incomplete IT service view and casting doubt on the root cause analysis. Download this white paper to learn how to integrate mainframe and IBM i systems to help monitor IT operations and conduct fast and effective root cause analysis.
Posted: 01 Dec 2020 | Published: 01 Dec 2020

Precisely

How ITSM Is Increasing Efficiency In the Wake of Covid-19
sponsored by ServiceNow
WHITE PAPER: While ITSM has been able to improve employee experience, experts at Forrester wanted to evaluate organization's recent views on ITSM, such as their new priorities and investments. Download this report from Forrester to uncover key findings of the study, as well as recommendations for ITSM best practices and tools.
Posted: 30 Nov 2020 | Published: 01 Sep 2020

ServiceNow

How Your IT Team Must Adapt to the Workplace of Tomorrow - 10 Key Findings for IT Leaders
sponsored by QA
WHITE PAPER: Almost all IT leaders are expecting their budgets to increase in the coming years—but that doesn’t mean that their jobs are going to be that much easier. Watch this webinar to see the 10 key considerations for IT leaders as they face talent shortage, hardware modernization and more. Learn how you can plan to build the best workplace of tomorrow.
Posted: 13 Nov 2020 | Published: 13 Nov 2020

QA

Odysseus: From Reporting the Past to Road Mapping the Future with ITBM
sponsored by ServiceNow
WEBCAST: With ServiceNow being your platform of choice, a logical next step to leverage your investment is IT Business Management.Everybody recognizes the mandatory administrative burden of Project organizations. With the introduction and further adoption of ServiceNow IT Business Management organizations are able to facilitate road mapping the future.
Posted: 10 Nov 2020 | Premiered: Nov 10, 2020

ServiceNow

How Royal Terberg Group is Creating Transparency in Performance and Costs
sponsored by ServiceNow
WEBCAST: Royal Terberg Group lets ServiceNow support the ITIL process, choosing them based on transparency in performance and costs.In this session, through various statements they will discuss topics with Marco de Hair, IT Manager at Royal Terberg Group, to discover how the company transformed their IT department to deliver the best value to the business.
Posted: 10 Nov 2020 | Premiered: Nov 10, 2020

ServiceNow

Palo Alto Networks rockets resiliency by transforming IT
sponsored by ServiceNow
WEBCAST: Problem management is an IT service management process that follows the life cycle of underlying service problems. In this webinar, learn how Palo Alto simplified problem management processes using digital workflows and automation, and how you can do the same at your organization.
Posted: 09 Nov 2020 | Premiered: Nov 9, 2020

ServiceNow

Deal-Makers’ Guide to Microsoft
sponsored by ClearEdge
EBOOK: With diligent preparation and an understanding of Microsoft’s tactics, incentives, deal structures, and various agreements, you can put your organization in a position to achieve competitive discounts and mitigate risk. Check out this ebook for an overview of everything you need to prepare for negotiations with Microsoft.
Posted: 03 Nov 2020 | Published: 03 Nov 2020

ClearEdge

Negotiating with SaaS Vendors
sponsored by ClearEdge
WHITE PAPER: Access this white paper to learn about the Leverage Management Maturity Model (LM^3) from ClearEdge, a 9-phase negotiation methodology developed over a decade of analyzing SaaS deal-making in order to achieve best-in-class deal execution.
Posted: 02 Nov 2020 | Published: 02 Nov 2020

ClearEdge

Achieving IT Asset Management Success
sponsored by ServiceNow
EBOOK: You’ve got to know exactly what software, hardware, and cloud infrastructure your business is made of. That’s where ITAM comes in. Save a copy of this eBook to learn just about everything there is to know about ITAM—at least, over 97 pages worth.
Posted: 20 Oct 2020 | Published: 20 Oct 2020

ServiceNow

Elevating ITAM with Workflow
sponsored by ServiceNow
EBOOK: For many organizations, ITAM efforts are limited to the rows and columns of a spreadsheet. Save a copy of this 48-page eBook to learn how ITAM should work within real-world enterprises—and beyond the spreadsheets.
Posted: 16 Oct 2020 | Published: 16 Oct 2020

ServiceNow

ITOps & service management: The state of play in APAC
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide on ITSM in APAC, find out how to keep IT operations running to empower a remote workforce, the advantages of cloud-based service management tools and how one Australian company is managing IT incidents amid a shorter development lifecycle.
Posted: 21 Jul 2020 | Published: 22 Jul 2020

ComputerWeekly.com

10 AI and machine learning use cases in ITSM
sponsored by ComputerWeekly.com
EGUIDE: AI-enabled ITSM, while still maturing, promises to greatly improve the speed and quality of IT service management. Here are 10 AI and machine learning use cases for ITSM
Posted: 12 Jul 2020 | Published: 13 Jul 2020

ComputerWeekly.com

A successful CMDB deployment in five essential steps
sponsored by ServiceNow
WEBCAST: A healthy Configuration Management Database (CMDB) is an important precursor to a successful digital transformation strategy. Tune into the first part of this three-part series to learn how to start mastering the CI identification process, integrating multiple data sources into the CMDB, and more.
Posted: 20 May 2020 | Premiered: May 20, 2020

ServiceNow

Guide to IT Monitoring from SearchITOperations.com
sponsored by TechTarget
RESOURCE: Our Ultimate Guide to IT Management, Monitoring, and Modernization will help you sort out your options for monitoring complex applications and the hardware they run on, whether you're just getting started or have a thoroughly modern infrastructure.
Posted: 04 May 2020 | Published: 01 Nov 2020

TOPICS:  ITIL
TechTarget

Build the Perfect SAM team with Seven Skills
sponsored by Livingstone Tech
WEBCAST: Software asset management (SAM) isn’t a single skill one can learn – it’s a team effort. Jump into this webinar to learn about the seven unique skillsets from across your organization recommended to build your SAM “A-Team.”
Posted: 07 Apr 2020 | Premiered: Apr 7, 2020

Livingstone Tech

Modern ITOps Best Practices vs. Hybrid IT
sponsored by Beta Systems
EGUIDE: Download a copy of this expert E-Guide to learn about the latest and emerging IT ops, networking, and CMDB practices being used to tackle hybrid infrastructure management responsibilities, including a look at infrastructure-as-code (IaC) and configuration-as-code (CaC) tools.
Posted: 26 Mar 2020 | Published: 26 Mar 2020

Beta Systems

A Practical Approach to ITIL 4 Adoption
sponsored by ServiceNow
WHITE PAPER: Uncover ITIL 4 best practices gleaned from countless organizations who have already gone through the adoption process and their successes and failures.
Posted: 11 Nov 2019 | Published: 20 Jun 2019

ServiceNow

ITIL and ITSM: How IT is becoming more service-oriented
sponsored by ComputerWeekly.com
EGUIDE: effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.
Posted: 03 Jul 2020 | Published: 03 Jul 2020

ComputerWeekly.com

ITIL in 2020: Implementation, Training, and More.
sponsored by ServiceNow
EGUIDE: Download this E-Guide to hear from contributing ITIL author Peter Doherty as he walks through changes to the updated ITIL guidelines to catch IT leaders up with project management, ITIL implementation, and ITIL training best practices.
Posted: 28 Jan 2020 | Published: 28 Jan 2020

TOPICS:  ITIL
ServiceNow
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