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ALSO CALLED: Information Technology Infrastructure Library, IT Infrastructure Library
DEFINITION: The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to growing dependence on information technology for meeting business needs and goals. ITIL provides businesses with a customizable framework  … 

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ITIL Reports
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Busting The Devops Vs Itil Myth
sponsored by BreakFree Solutions
WHITE PAPER: DevOps and ITIL teams have long been set up against each other. However, ask any IT leader who has driven digital transformation and they’ll tell you the myth of DevOps vs. ITIL doesn’t hold up. Use this guide to learn how your team can debunk the myth of DevOps and ITIL as opposing teams once and for all. Download the guide here.
Posted: 09 Feb 2021 | Published: 09 Feb 2021

TOPICS:  IT Management | ITIL
BreakFree Solutions

Deliver smart, responsive IT services in an always changing world with ITSM Pro
sponsored by ServiceNow
WHITE PAPER: Today’s IT organizations need to not only deliver fast and personal services at scale,they also must constantly pivot to meet any challenges that may arise in a constantly changing world. Powerful, smart ITSM tools can help. Download this white paper to explore how to boost your ITSM tools with machine learning, chat bots and analytics.
Posted: 01 Feb 2021 | Published: 01 Feb 2021

ServiceNow

The future of IT is now
sponsored by ServiceNow
WHITE PAPER: IT no longer merely supports commercial and organization growth – they are the primary driver. It’s up to IT to come up with digital transformation initiatives and move them forward. This whitepaper uncovers 9 ways to accelerate digital transformation in your organization, such as deploying AI and breaking down silos. Download now to learn more.
Posted: 28 Jan 2021 | Published: 28 Jan 2021

ServiceNow

Modernize and automate ITAM across hardware, software, and cloud
sponsored by ServiceNow
WHITE PAPER: Next-generation ITAM platforms are making it much easier to track hardware and software by offering a snapshot of IT assets to increase visibility and reduce risk. Download this white paper to see how a single system of action can help your organization drive down costs, reduce compliance risk and extend workflow intelligence across IT.
Posted: 28 Jan 2021 | Published: 28 Jan 2021

ServiceNow

A Buyer’s Guide to Log Analysis
sponsored by LogicMonitor
WHITE PAPER: Download this in-depth guide to uncover the top three considerations when evaluating a log analysis platform. Plus, the road to log intelligence and how to put it to work.
Posted: 14 Jan 2021 | Published: 14 Jan 2021

LogicMonitor

Software demo: Early warning system for modern IT infrastructure monitoring
sponsored by LogicMonitor
SOFTWARE DEMO: Click to watch this demo video of an early warning system platform for modern IT infrastructure – which proactively prevents problems to minimize downtime and slowdowns that may negatively affect your organization.
Posted: 14 Jan 2021 | Premiered: 14 Jan 2021

LogicMonitor

Webinar: Best practices for effective IT alerting
sponsored by LogicMonitor
WEBCAST: Incorrectly tuned alerts can result in an alert system failure. Additionally, managing alerts can be time consuming and can take attention away from what’s important. Tune into this webinar to learn best practices for improving an alerting strategy, such as setting alert routing, avoiding alert email overload and more.
Posted: 14 Jan 2021 | Premiered: Jan 14, 2021

LogicMonitor

Monitoring Maturity Model
sponsored by StackState
WHITE PAPER: According to a recent study, 65% of organizations surveyed have more than ten monitoring tools to support specific needs for each team, which limits IT's visibility. Download this guide, which offers up four stages of monitoring to help you better understand your current monitoring maturity level and the steps you can take to improve it.
Posted: 02 Dec 2020 | Published: 02 Dec 2020

StackState

IT Service Management Is Advancing With The Times
sponsored by ServiceNow
WHITE PAPER: While ITSM has been able to improve employee experience, experts at Forrester wanted to evaluate organization's recent views on ITSM, such as their new priorities and investments. Download this report from Forrester to uncover key findings of the study, as well as recommendations for ITSM best practices and tools.
Posted: 30 Nov 2020 | Published: 01 Sep 2020

ServiceNow

Palo Alto Networks rockets resiliency by transforming IT
sponsored by ServiceNow
WEBCAST: Problem management is an IT service management process that follows the life cycle of underlying service problems. In this webinar, learn how Palo Alto simplified problem management processes using digital workflows and automation, and how you can do the same at your organization.
Posted: 09 Nov 2020 | Premiered: Nov 9, 2020

ServiceNow

Negotiating with SaaS Vendors
sponsored by ClearEdge
WHITE PAPER: Access this white paper to learn about the Leverage Management Maturity Model (LM^3) from ClearEdge, a 9-phase negotiation methodology developed over a decade of analyzing SaaS deal-making in order to achieve best-in-class deal execution.
Posted: 02 Nov 2020 | Published: 02 Nov 2020

ClearEdge

Achieving IT Asset Management Success
sponsored by ServiceNow
EBOOK: You’ve got to know exactly what software, hardware, and cloud infrastructure your business is made of. That’s where ITAM comes in. Save a copy of this eBook to learn just about everything there is to know about ITAM—at least, over 97 pages worth.
Posted: 20 Oct 2020 | Published: 20 Oct 2020

ServiceNow

ITOps & service management: The state of play in APAC
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide on ITSM in APAC, find out how to keep IT operations running to empower a remote workforce, the advantages of cloud-based service management tools and how one Australian company is managing IT incidents amid a shorter development lifecycle.
Posted: 21 Jul 2020 | Published: 22 Jul 2020

ComputerWeekly.com

10 AI and machine learning use cases in ITSM
sponsored by ComputerWeekly.com
EGUIDE: AI-enabled ITSM, while still maturing, promises to greatly improve the speed and quality of IT service management. Here are 10 AI and machine learning use cases for ITSM
Posted: 12 Jul 2020 | Published: 13 Jul 2020

ComputerWeekly.com

ITIL and ITSM: How IT is becoming more service-oriented
sponsored by ComputerWeekly.com
EGUIDE: effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.
Posted: 03 Jul 2020 | Published: 03 Jul 2020

ComputerWeekly.com

CMDB Webinar Series Part One: A successful CMDB deployment in five essential steps
sponsored by ServiceNow
WEBCAST: A healthy Configuration Management Database (CMDB) is an important precursor to a successful digital transformation strategy. Tune into the first part of this three-part series to learn how to start mastering the CI identification process, integrating multiple data sources into the CMDB, and more.
Posted: 20 May 2020 | Premiered: May 20, 2020

ServiceNow

Ultimate Guide to IT Monitoring, Management, and Modernization
sponsored by TechTarget
RESOURCE: Our Ultimate Guide to IT Management, Monitoring, and Modernization will help you sort out your options for monitoring complex applications and the hardware they run on, whether you're just getting started or have a thoroughly modern infrastructure.
Posted: 04 May 2020 | Published: 01 Nov 2020

TOPICS:  ITIL
TechTarget

Licensing and Contracts: What You Really Need to Know in 2020
sponsored by Livingstone Group
WEBCAST: During today’s circumstances after the introduction of COVID-19, licensing has become even more of a priority in order to keep remote workers productive. Tune in to this webinar to learn useful tips and get practical advice for your upcoming licensing and contract demands during 2020.
Posted: 07 Apr 2020 | Premiered: Jun 30, 2020

Livingstone Group

Modern ITOps Best Practices vs. Hybrid IT
sponsored by Beta Systems
EGUIDE: Download a copy of this expert E-Guide to learn about the latest and emerging IT ops, networking, and CMDB practices being used to tackle hybrid infrastructure management responsibilities, including a look at infrastructure-as-code (IaC) and configuration-as-code (CaC) tools.
Posted: 26 Mar 2020 | Published: 26 Mar 2020

Beta Systems

A practical approach to ITIL 4 adoption
sponsored by ServiceNow
WHITE PAPER: Uncover ITIL 4 best practices gleaned from countless organizations who have already gone through the adoption process and their successes and failures.
Posted: 11 Nov 2019 | Published: 20 Jun 2019

ServiceNow

ITIL 4 in 10 minutes
sponsored by ServiceNow
WHITE PAPER: Keeping up to speed with the latest ITIL developments is what separates great IT professionals from the good. However, the fourth edition ITIL Foundation book is over 212 pages long.Want to figure out if the read is worth your time? Check out this executive summary to find out.
Posted: 19 Aug 2019 | Published: 19 Aug 2019

ServiceNow

ITIL and ITSM: How IT is becoming more service-oriented
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

ComputerWeekly.com

ITIL in 2020: Implementation, Training, and More.
sponsored by ServiceNow
EGUIDE: Download this E-Guide to hear from contributing ITIL author Peter Doherty as he walks through changes to the updated ITIL guidelines to catch IT leaders up with project management, ITIL implementation, and ITIL training best practices.
Posted: 28 Jan 2020 | Published: 28 Jan 2020

TOPICS:  ITIL
ServiceNow

Evolving IT from a Support Role to a Business Partner
sponsored by Ensono Limited
ESSENTIAL GUIDE: In this E-Guide, find out how CIOs and IT leaders are taking measures towards transitioning their IT teams into valuable members of the business. Plus, learn how modern ITIL frameworks can take this transition a step further.
Posted: 03 Sep 2018 | Published: 03 Sep 2018

Ensono Limited

Modern ITSM and Asset Management
sponsored by SoftwareOne
EGUIDE: Managing the disparate pieces of IT has always been a pain point, which spawned the need for ITSM and ITIL. In this guide, discover how the roles of ITSM and ITIL have changed as IT itself has evolved, and about the roles they will play in years to come.
Posted: 24 May 2018 | Published: 22 May 2018

SoftwareOne
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