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ALSO CALLED: Information Technology Infrastructure Library, IT Infrastructure Library
DEFINITION: The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to growing dependence on information technology for meeting business needs and goals. ITIL provides businesses with a customizable framework  … 

ITIL definition sponsored by SearchDataCenter.com, powered by WhatIs.com an online computer dictionary
ITIL Reports
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Seven Deadly Sins of I&O Cost Optimization and Transformational Investment
sponsored by VMware
ANALYST REPORT: Read this analyst report from Gartner to learn how to identify the strategic imperatives behind cost optimization and transformational investments and how to avoid the 7 most common mistakes in the process.
Posted: 12 Oct 2018 | Published: 06 Feb 2018

VMware

Getting Started With a Centralized CMDB
sponsored by ServiceNow
WHITE PAPER: Setting up a CMDB is notorious in the IT industry for being "too difficult". Click inside to find out 8 configuration management and CMDB tips, designed to help guide you through both the initial and post-implementation steps.
Posted: 12 Oct 2018 | Published: 20 Jul 2018

ServiceNow

Follow These Five Simple Steps to Rationalize and Renovate Your IT Infrastructure
sponsored by VMware and Intel
ANALYST REPORT: As the pace of business continues to accelerate, IT leaders must consider whether they should invest in new infrastructure or upgrade their existing data center. Read this paper to learn five simple steps to help guide how you can deliver a more agile environment using commercial, off-the shelf infrastructure.
Posted: 10 Oct 2018 | Published: 07 Aug 2017

VMware and Intel

Top 6 Ways Mid-Size Businesses Can Improve Operations with Hyper-Converged Infrastructure
sponsored by VMware & Intel
RESOURCE CENTER: This custom article highlights 6 concrete ways midsize businesses can improve operations with hyper-converged infrastructure (HCI). Read on to see a breakdown of the benefits, as well as view an HCI solution that delivers the simplicity of a vSphere-native experience.
Posted: 11 Sep 2018 | Published: 31 Aug 2018

VMware & Intel

ITSM and ITIL That Keeps Patients a Priority
sponsored by Sunrise Software
WHITE PAPER: Learn how a service desk provider specializing in the healthcare IT used top-of-the-line ITSM and ITIL strategies to ensure 24-hour support, keeping patient care the number one priority.
Posted: 04 Sep 2018 | Published: 04 Sep 2018

Sunrise Software

Evolving IT from a Support Role to a Business Partner
sponsored by Ensono Limited
ESSENTIAL GUIDE: In this E-Guide, find out how CIOs and IT leaders are taking measures towards transitioning their IT teams into valuable members of the business. Plus, learn how modern ITIL frameworks can take this transition a step further.
Posted: 03 Sep 2018 | Published: 03 Sep 2018

Ensono Limited

Manage with Speed and Simplicity on the Go
sponsored by Serviceaide
VIDEO: Outages and other problems in your enterprise can spring up anytime, meaning IT has to be ready at all times. Learn how an intelligent virtual support agent can take your mobile ITSM management tools to the next level with the power of artificial intelligence.
Posted: 19 Apr 2018 | Premiered: 11 Apr 2018

Serviceaide

Reinventing IT Service Management with a Virtual Support Agent
sponsored by Serviceaide
WHITE PAPER: Installing, managing, and responding to incidents— the daily life of an IT service desk manager can be as hectic as they come. In this white paper, learn how your business can reinvent its ITSM team and deliver a better experience for your customers and your IT team.
Posted: 13 Apr 2018 | Published: 13 Apr 2018

Serviceaide

Delivering Success as a Service with SIAM
sponsored by Perspectium
CASE STUDY: As a service provider, maintaining economies of scale is crucial to your business. Learn how a service management solution can ensure that your company doesn't fall behind.
Posted: 29 Mar 2018 | Published: 29 Mar 2018

Perspectium

Teaching an Elephant to Dance: Evolving Teams, Processes, and Applications
sponsored by Red Hat
EBOOK: This e-book helps you effectively control your digital transformation initiatives using DevOps methodologies, and, should you choose, microservices. Read on to learn how microservices can overcome the fallacies of distributed computing, and ensure your systems are agile, process-driven, and adaptive.
Posted: 08 Feb 2018 | Published: 31 Dec 2017

Red Hat

The Journey Towards Digital Transformation
sponsored by ServiceNow
VIDEO: Most organizations are trying to figure out how to get results from digital transformation. The issue is that transformation is a journey, not a destination. Find out how CEMEX, a global leader in the building materials industry, is successfully navigating their journey to more efficient back‑office processes.
Posted: 26 Jan 2018 | Premiered: 19 Jan 2018

ServiceNow

Why You Shouldn't Be Afraid of Replacing Your Legacy ITSM System
sponsored by ServiceNow
WHITE PAPER: Replacing your ITSM legacy suite doesn't have to be scary. So why hasn't every company migrated to a modern ITSM platform? This eBook explores the importance of modernization and how to overcome the fear of legacy suite change.
Posted: 24 Jan 2018 | Published: 28 Dec 2017

ServiceNow

Take Your Service Availability to New Heights
sponsored by ServiceNow
EBOOK: Service outages take too long to fix, and many potential service issues go undetected. Download this eBook and learn how to take back control with service-aware event management. See the health of all of your business services at a glance—and instantly get to the root cause of service issues.
Posted: 24 Jan 2018 | Published: 30 Nov 2016

ServiceNow

Case Study: How ITIL Literally Keeps the Lights On
sponsored by ServiceNow
CASE STUDY: As a major electricity supplier, TransAlta relies heavily on its IT capabilities. With more than 2,300 employees, TransAlta also needs to ensure that its business services and desktop infrastructure effectively supports its ongoing operations. Download this eBook to learn how TransAlta powers IT Service management and IT Operations with ServiceNow.
Posted: 23 Jan 2018 | Published: 01 Jul 2016

ServiceNow

Case Study: Media Giant Enhances Visibility and Service Quality
sponsored by ServiceNow
CASE STUDY: One global media and entertainment leader needed to move from multiple, disconnected monitoring tools and manual processes to an automated approach for seamless integration between event management and the CMDB. Read this case study to learn how they were able to overcome these challenges with an ITSM service.
Posted: 22 Jan 2018 | Published: 17 Nov 2016

ServiceNow

Case Study: Drive IT Transparency and Integration
sponsored by ServiceNow
CASE STUDY: One company had an overly complex IT environment that was non-ITIL compliant. Read the case study to learn how they were able to achieve consolidation, self-service automation and transparency with a single system of record.
Posted: 22 Jan 2018 | Published: 22 Jan 2018

ServiceNow

A Practical Approach to ITIL Adoption
sponsored by ServiceNow
WHITE PAPER: Many of your peers are already reaping the benefits of ITIL adoption, but if you plan on following suit there are a number of common mistakes you should try to avoid. Read this whitepaper to learn the biggest ITIL pitfalls and how to avoid them.
Posted: 22 Jan 2018 | Published: 31 Dec 2017

TOPICS:  ITIL
ServiceNow

A Guide to Understanding Common HCI Architectures
sponsored by NetApp
WHITE PAPER: This white paper will ensure you find the right hyper-converged system for your business, as it outlines the potential advantages and disadvantages of three HCI storage approaches. Download now to decide for yourself and for your enterprise which HCI architecture provides the best fit.
Posted: 11 Jul 2018 | Published: 11 Jul 2018

NetApp

Accelerating Digital Transformation Through Hyper-converged Solutions
sponsored by Veeam Software
WHITE PAPER: This custom paper looks at how to turn the corner on IT complexity by pairing hyper-converged infrastructure with integrated application availability and data protection software. Download your copy to learn how this combination can help your enterprise meet more stringent operating requirements.
Posted: 14 Jun 2018 | Published: 14 Jun 2018

Veeam Software

Modern ITSM and Asset Management
sponsored by SoftwareOne
EGUIDE: Managing the disparate pieces of IT has always been a pain point, which spawned the need for ITSM and ITIL. In this guide, discover how the roles of ITSM and ITIL have changed as IT itself has evolved, and about the roles they will play in years to come.
Posted: 24 May 2018 | Published: 22 May 2018

SoftwareOne

Working with the Kubernetes Configuration to Deploy Containers
sponsored by Diamanti
EGUIDE: In this expert guide, Alan Earls, contributor to SearchITOperations.com, walks you through using the Kubernetes configuration for container deployment. Inside, you'll find expert instruction on properly applying Kubernetes' nodes, pods, schedulers, and volumes to bypass orchestration challenges, and more.
Posted: 27 Feb 2018 | Published: 19 Feb 2018

Diamanti

The Business Value of Red Hat CloudForms
sponsored by Red Hat
WHITE PAPER: This report highlights a vendor-agnostic platform for self-service provisioning and workload life-cycle management across hybrid multivendor virtualized, private cloud, public cloud, and container-based environments. Download now to learn how to use this tool to deliver services with agility across your entire ecosystem.
Posted: 08 Feb 2018 | Published: 31 Oct 2017

Red Hat

Case Study: Modernizing Service Desk Eliminates Outage Time
sponsored by ServiceNow
CASE STUDY: One regional health care provider's IT team struggled with a legacy ticketing system, ad hoc processes and disparate systems, and the need to enhance service quality. Read on to learn how investing in ITIL and ITSM tools benefited every aspect of this health care provider's business practices and improved their overall quality of service.
Posted: 24 Jan 2018 | Published: 31 Jul 2017

ServiceNow

Making the case for converged and hyper-converged infrastructure
sponsored by SearchConvergedInfrastucture
EBOOK: This e-book from the experts at SearchConvergedInfrastructure.com helps you make the case for converged and hyper-converged in your organization. Read on to access a package of articles that will help you sell HCI to upper management, prep your environment for HCI platform installation, and more.
Posted: 17 Jan 2018 | Published: 17 Jan 2018

SearchConvergedInfrastucture

Guide to ITIL Certifications and Tips for Exam Success
sponsored by Global Knowledge
WHITE PAPER: More certifications means more money in your pocket at the end of the week. ITIL is becoming an increasingly important field. This guide covers everything you need to know about different ITIL certifications and offers advice about the examinations.
Posted: 05 Jan 2018 | Published: 12 Dec 2017

Global Knowledge
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