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ALSO CALLED: Information Technology Infrastructure Library, IT Infrastructure Library
DEFINITION: The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to growing dependence on information technology for meeting business needs and goals. ITIL provides businesses with a customizable framework  … 

ITIL definition sponsored by SearchDataCenter.com, powered by WhatIs.com an online computer dictionary
ITIL Reports
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The IT Ops Evolution
sponsored by New Relic
RESOURCE: Organizations are prioritizing cloud-native applications. It only makes sense for their operations strategies to reflect that. ITIL-based methods of IT operations no longer seem relevant, and operations are changing. In this 36-page guide, 451 Research lists new strategies for IT Ops in the era of the cloud. Click inside to learn more.
Posted: 16 Jan 2020 | Published: 16 Jan 2020

New Relic

How to Get Critical Systems Back Online in Minutes
sponsored by Ayehu
WHITE PAPER: Most IT ops pros spend their days resolving critical system errors and performing routine maintenance tasks, leaving little time left to focus on value-adding projects. Inside this white paper, learn the answers to today’s critical IT resolution questions – and why automation might be the top answer.
Posted: 04 Nov 2019 | Published: 30 Nov 2018

Ayehu

Zenoss Tools Up for the Next Wave of IT Consumption and Operation
sponsored by Zenoss, Inc.
ANALYST BRIEF: Download this 451 Research report to get 451's take on intelligent IT operations management platforms, featuring vendor analyses and an in-depth SWOT analysis.
Posted: 27 Aug 2019 | Published: 28 Feb 2019

Zenoss, Inc.

Intelligent Application And Service Monitoring, Q2 2019
sponsored by Zenoss, Inc.
ANALYST REPORT: Intelligent monitoring solutions have emerged as a direct response to traditionally siloed monitoring tools, using AI-functionality to provide a holistic and less reactive approach to IT diagnostics. Download this market report to learn how the top intelligent application and service monitoring vendors of Q2 2019 stack up against one another.
Posted: 27 Aug 2019 | Published: 18 Apr 2019

Zenoss, Inc.

The Economic Impact of ServiceNow IT Applications
sponsored by ServiceNow
ANALYST REPORT: Inside this report from Forrester, take a closer look into the real financial benefits that have been directly tied to ServiceNow's IT management product suite using a variety of measurements.
Posted: 21 Aug 2019 | Published: 30 Jun 2019

ServiceNow

ITIL 4 in 10 Minutes
sponsored by ServiceNow
WHITE PAPER: Click inside to find a distilled overview of what the newest additions to ITIL 4 are and the latest amendments to ITSM best practice frameworks to save some time without missing out on the latest developments.
Posted: 19 Aug 2019 | Published: 19 Aug 2019

ServiceNow

The Future of ITSM is Agile
sponsored by Atlassian
WHITE PAPER: Dive into this 38-page guide to read up on what's new in the latest amendments to IT Infrastructure Library (ITIL). Plus, find out how to use the new ITIL 4 framework to create a high-velocity service team of your own – while taking cues from the success of agile and DevOps methodologies.
Posted: 03 Jul 2019 | Published: 03 Jul 2019

Atlassian

The Business Value of BMC Helix Discovery Software
sponsored by BMC
WHITE PAPER: Open up this IDC report to find out how nine organizations utilized discovery software to improve visibility into their data center and software stacks, increase auditing efficiency, and more, ultimately earning each organization an average five-year ROI of 470%.
Posted: 29 May 2019 | Published: 29 May 2019

BMC

ITIL and ITSM: How IT is becoming more service-oriented
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, we shine the light on the state of IT service management (ITSM) and the framework upon which it is effectively built, the IT Infrastructure Library (ITIL). We explore how ITSM is being changed by machine learning, how it can be used in the cloud and the datacentre, and the role ITIL could play in digital business transformation.
Posted: 30 Apr 2019 | Published: 30 Apr 2019

ComputerWeekly.com

IT Service Excellence: How to Exceed Customer Expectations and Ensure Retention
sponsored by ConnectWise
EBOOK: This 105-page e-book serves as your go-to resource on the fundamentals of IT service delivery, featuring a blueprint for successfully managing and delivering services to your customers. Download the full e-book here.
Posted: 11 Mar 2019 | Published: 31 Dec 2018

ConnectWise

5 Steps to Successfully Deploying a Healthy CMDB
sponsored by ServiceNow
WHITE PAPER: A healthy, high-functioning CMDB doesn't happen by chance – instead, it requires some serious planning. Flip through five CMDB best practices for planning, executing, and sustaining a configuration management strategy that matches your enterprise's needs.
Posted: 07 Feb 2019 | Published: 07 Feb 2019

ServiceNow

Teaching an Elephant to Dance: Evolving Teams, Processes, and Applications
sponsored by Red Hat
EBOOK: This e-book helps you effectively control your digital transformation initiatives using DevOps methodologies, and, should you choose, microservices. Read on to learn how microservices can overcome the fallacies of distributed computing, and ensure your systems are agile, process-driven, and adaptive.
Posted: 08 Feb 2018 | Published: 31 Dec 2017

Red Hat

Why You Shouldn't Be Afraid of Replacing Your Legacy ITSM System
sponsored by ServiceNow
EBOOK: Replacing your ITSM legacy suite doesn't have to be scary. So why hasn't every company migrated to a modern ITSM platform? This eBook explores the importance of modernization and how to overcome the fear of legacy suite change.
Posted: 24 Jan 2018 | Published: 28 Dec 2017

ServiceNow

Continuous Integration and Delivery with Ansible
sponsored by Red Hat
WHITE PAPER: If your team is struggling to enable continuous integration and continuous deployment (CI/CD), it may be time to consider implementing an IT automation engine. Read on here to learn about an open source automation engine that could help you enable CI/CD with zero downtime.
Posted: 27 Oct 2017 | Published: 27 Oct 2017

Red Hat

Evolving IT from a Support Role to a Business Partner
sponsored by Ensono Limited
ESSENTIAL GUIDE: In this E-Guide, find out how CIOs and IT leaders are taking measures towards transitioning their IT teams into valuable members of the business. Plus, learn how modern ITIL frameworks can take this transition a step further.
Posted: 03 Sep 2018 | Published: 03 Sep 2018

Ensono Limited

Modern ITSM and Asset Management
sponsored by SoftwareOne
EGUIDE: Managing the disparate pieces of IT has always been a pain point, which spawned the need for ITSM and ITIL. In this guide, discover how the roles of ITSM and ITIL have changed as IT itself has evolved, and about the roles they will play in years to come.
Posted: 24 May 2018 | Published: 22 May 2018

SoftwareOne

Working with the Kubernetes Configuration to Deploy Containers
sponsored by Diamanti
EGUIDE: In this expert guide, Alan Earls, contributor to SearchITOperations.com, walks you through using the Kubernetes configuration for container deployment. Inside, you'll find expert instruction on properly applying Kubernetes' nodes, pods, schedulers, and volumes to bypass orchestration challenges, and more.
Posted: 27 Feb 2018 | Published: 19 Feb 2018

Diamanti

Making the case for converged and hyper-converged infrastructure
sponsored by SearchConvergedInfrastucture
EBOOK: This e-book from the experts at SearchConvergedInfrastructure.com helps you make the case for converged and hyper-converged in your organization. Read on to access a package of articles that will help you sell HCI to upper management, prep your environment for HCI platform installation, and more.
Posted: 17 Jan 2018 | Published: 17 Jan 2018

SearchConvergedInfrastucture

A CIO's Top Priority
sponsored by Rainforest QA Inc.
EGUIDE: Chances are that you see your role as CIO differently than everyone else in the company. This e-guide will help you gain perspective on what your organization is looking for you to accomplish and how to rearrange your priorities accordingly.
Posted: 05 Sep 2017 | Published: 30 Aug 2017

Rainforest QA Inc.

Converged Infrastructure Drop-off Doesn't Mean Data Center Death
sponsored by Hewlett Packard Enterprise
EGUIDE: The dropping adoption of converged infrastructure doesn't foretell its death. Read on here to discover why many enterprises still select CI as a more stable and agile operating environment over HCI, and to consolidate assets acquired through acquisitions, as told by our experts in this guide.
Posted: 21 Aug 2017 | Published: 15 Aug 2017

Hewlett Packard Enterprise

Hyper-converged vs. Converged IT Infrastructures Explained
sponsored by Hewlett Packard Enterprise
EGUIDE: The days of cobbling together makeshift data center systems are fast waning. This e-guide illustrates the difference between converged and hyper-converged infrastructures. Read on to leverage CI and HCI to accelerate server and data center consolidation projects, support VDI deployments, and more.
Posted: 21 Aug 2017 | Published: 15 Aug 2017

Hewlett Packard Enterprise

HCI Appliances Embrace Containers and More Flexible Pricing
sponsored by Hewlett Packard Enterprise
EGUIDE: A handful of startups and top-tier players have introduced container-driven bundles that could determine a new delivery and support approach for hyper-converged infrastructure (HCI). Read this expert guide to see highlighted several HCI appliances built for containerized apps that should be on your radar.
Posted: 16 Aug 2017 | Published: 11 Aug 2017

Hewlett Packard Enterprise

How Hyper-converged Infrastructure Gives Data Centers a Boost
sponsored by Pure Storage
EGUIDE: Download this expert guide to view the trends and vendors shaping HCI and its role in the software-defined data center (SDDC). You'll also gain advice on implementing HCI, regardless of whether your apps are traditional, big data- or cloud-based.
Posted: 14 Aug 2017 | Published: 10 Aug 2017

Pure Storage

It's ITIL and DevOps, not ITIL or DevOps
sponsored by Cherwell
EGUIDE: This e-guide covers where most IT organizations go wrong with their ITSM approach. Learn how to keep your employees from working around IT to crash your DevOps and ITIL combination before it takes off.
Posted: 19 May 2017 | Published: 15 May 2017

Cherwell

Putting the Ops in DevOps
sponsored by Cherwell
EGUIDE: Production IT takes up just as much namespace as the development side of DevOps, but is often left out of the actual movement. This e-guide covers what it takes for your organization to incorporate your production IT team into your DevOps operations and discover why it has been ignored for so long.
Posted: 19 May 2017 | Published: 16 May 2017

Cherwell
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