Help desks vs. service desks: What's the difference?

ITSM Essentials Guide: Service desk, service catalog 21st century style

Cover

As IT technology becomes more and more critical to core business functions – and becomes a crucial competitive differentiator – the role of IT service desks have expanded and are now a far-cry from their once humble beginnings.

Download this E-Guide to learn about today’s service desk evolutions in-depth, including what factors distinguish help desks from services desks, and how to start assembling a service catalog of your own.

Vendor:
ServiceNow
Posted:
Feb 8, 2021
Published:
Jan 27, 2020
Format:
PDF
Type:
eGuide
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