e-Mail Campaign Management

WHITE PAPER: This eBook explores optimizing and analyzing data collected from each channel and how to apply the findings to a customer experience management (CEM) strategy.

Posted: 06 May 2011 | Published: 06 May 2011

WHITE PAPER: Email deliverability could be affecting your business and reputation today. How do you make sure your company's emails are actually getting to your client's inboxes? Discover best practices for avoiding the spam box and inadvertent bounces.

Posted: 02 Jan 2012 | Published: 02 Jan 2012

WHITE PAPER: While a business process management system can save time and cut costs by governing processes, it can’t decide what to do, given a particular circumstance. A business rules management system enables the right decisions to be made quickly. This white paper uses case studies to illustrate the value of adding rules to BPM.

Posted: 05 Jan 2012 | Published: 05 Jan 2012

VIDEO: Watch this brief video to learn more about HP's Finance and Administration services and how your organisation could benefit from outsourcing these operations.

Posted: 05 Jan 2012 | Premiered: 05 Jan 2012

WHITE PAPER: This white paper offers hospitality strategies for combining social media and real-time customer relationship management (CRM) to wow patrons and increase customer loyalty. Learn how social CRM can increase your ROI and build your business reputation.

Posted: 07 Feb 2012 | Published: 07 Feb 2012

EBOOK: This e-book contains discussion and debate around where procurement can and should be setting its sights for the year 2020 and beyond. The primary objective of this resource is to initiate a dialogue on the future of procurement and to create a road map for how to get there.

Posted: 09 Jan 2012 | Published: 09 Jan 2012

WHITE PAPER: This white paper presents a thorough understanding of what overall equipment effectiveness (OEE) is, how it works, and the countless benefits that result from its use. Also discover tools that enable you to accurately measure OEE so you have a clear picture of how it's improving your process efficiencies.

Posted: 01 Feb 2012 | Published: 01 Feb 2012

WHITE PAPER: In this paper, discover how performance metrics for P2P’s newly enhanced capabilities can evolve to formally codify the value of the function to enterprise goals such as customer satisfaction or working capital performance.

Posted: 27 Dec 2011 | Published: 27 Dec 2011

WHITE PAPER: Microsoft Dynamics CRM enables organizations to improve customer service, effectively manage marketing and communications, and increase sales productivity, ultimately driving increased profits and reduced costs.

Posted: 21 Oct 2011 | Published: 21 Oct 2011

CASE STUDY: If you are thinking of using cloud services brokerage (CSB), then read this case study on Mohawk Fine Papers to learn how they found a service-oriented architecture (SOA)-based backbone to support interoperability between its internal and external tools.

Posted: 30 Nov 2011 | Published: 30 Nov 2011