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Web-Based Support Reports
 
If You Teach a Customer to Fish: The Power of Web Self-Service
sponsored by Epicor Software Corporation
WHITE PAPER: This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
Posted: 21 Nov 2008 | Published: 21 Nov 2008

Epicor Software Corporation

Cloud Computing and Open Source: IT Climatology is Born
sponsored by Eucalyptus Systems
WHITE PAPER: While public clouds offer tremendous scale at an attractive price point, private clouds will continue to be more attractive to businesses due to increased infrastructure control and policy enforcement capabilities. Access this resource to discover how transparency and speed of problem remediation can be achieved with open source platforms.
Posted: 27 Oct 2011 | Published: 27 Oct 2011

Eucalyptus Systems

Infor - ERP LN
sponsored by Infor
SOFTWARE DEMO: Infor ERP LN is an advanced, easy-to-use ERP solution that brings together a wide range of business functions to serve the needs of leading discrete and project-based manufacturers in industrial industries. Check out this demo for more details.
Posted: 04 Sep 2008 | Premiered: 04 Sep 2008

Infor

Delivering on the Service Level Brand Promise to Customers Every Time - 9 Ways to Get There
sponsored by eGain Communications Corp.
WHITE PAPER: Outstanding customer service has become an imperative for superior performance, especially when poor service can damage brand equity. This paper provides strategies and tactics that companies can use to consistently deliver their customer service promise.
Posted: 04 Jan 2007 | Published: 01 Jan 2007

eGain Communications Corp.

Configuration Assessment: Choosing the Right Solution
sponsored by Tripwire, Inc.
WHITE PAPER: Check out this white paper to discover how automated configuration assessment solutions like Tripwire Enterprise help ease the burden on IT of achieving and maintaining compliance, securing the IT infrastructure, and generating evidence for mandatory audits.
Posted: 08 Jan 2009 | Published: 01 Jul 2008

Tripwire, Inc.

Paperless Office Maturity Model: How Close Are You to Complete AP/AR Automation?
sponsored by Perceptive Software
RESOURCE: Access this diagnostic tool to find out how close you are to achieving totally automated AP and AR processes and what you can do to make a full shift to a paperless office.
Posted: 27 Jan 2015 | Published: 31 Dec 2013

Perceptive Software

Case Study: Wine.com Elevates Customer Experience with Next Generation ADC
sponsored by Radware
CASE STUDY: This white paper highlights how one particular retailer was able to increase its website performance significantly with the help of a virtual appliance load balancer and virtual application delivery controllers.
Posted: 05 Dec 2014 | Published: 05 Dec 2014

Radware

B2B Integration & Collaboration: Driving the return
sponsored by IBM
WEBCAST: Check out this webcast to learn about B2B collaboration and driving the return to pay the way for success.
Posted: 23 Jan 2015 | Premiered: Jan 23, 2015

IBM

5 Ways to Boost Your NPS By 20 Points Through Smart Chat
sponsored by [24]7
RESOURCE: Access this brief resource to gain a visual understanding of the ways in which you can train your agents to assist customers effectively and increase your NPS score.
Posted: 27 Jan 2015 | Published: 27 Jan 2015

[24]7

Improve Business Agility by Adopting These 10 Attributes
sponsored by IBM
EGUIDE: In this expert e-guide, you'll discover the 10 attributes of a successful business agility strategy, as well as how business executives (not just CIOs) are using Agile-based stand-up meetings to foster a productive and collaborative business culture.
Posted: 03 Dec 2014 | Published: 03 Dec 2014

IBM
 
 
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