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Delivering on the Service Level Brand Promise to Customers Every Time - 9 Ways to Get There
sponsored by eGain Communications Corp.
WHITE PAPER: Outstanding customer service has become an imperative for superior performance, especially when poor service can damage brand equity. This paper provides strategies and tactics that companies can use to consistently deliver their customer service promise.
Posted: 04 Jan 2007 | Published: 01 Jan 2007

eGain Communications Corp.

Configuration Assessment: Choosing the Right Solution
sponsored by Tripwire, Inc.
WHITE PAPER: Check out this white paper to discover how automated configuration assessment solutions like Tripwire Enterprise help ease the burden on IT of achieving and maintaining compliance, securing the IT infrastructure, and generating evidence for mandatory audits.
Posted: 08 Jan 2009 | Published: 01 Jul 2008

Tripwire, Inc.

Cloud Computing and Open Source: IT Climatology is Born
sponsored by Eucalyptus Systems
WHITE PAPER: While public clouds offer tremendous scale at an attractive price point, private clouds will continue to be more attractive to businesses due to increased infrastructure control and policy enforcement capabilities. Access this resource to discover how transparency and speed of problem remediation can be achieved with open source platforms.
Posted: 27 Oct 2011 | Published: 27 Oct 2011

Eucalyptus Systems

If You Teach a Customer to Fish: The Power of Web Self-Service
sponsored by Epicor Software Corporation
WHITE PAPER: This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
Posted: 21 Nov 2008 | Published: 21 Nov 2008

Epicor Software Corporation

Emerging Trends in BPM
sponsored by Interneer, Inc.
WHITE PAPER: In this white paper, the emerging trends of BPM are discussed along with the benefits they can bring to any company considering a BPM solution deployment. Learn how these platforms are usually focused on human-centric processes (workflows that connect people and data), simplicity and speed.
Posted: 15 Jul 2014 | Published: 30 Jun 2009

Interneer, Inc.

Does Workforce Management Automation Always Lead to Satisfaction?
sponsored by Workforce Software
WHITE PAPER: This report highlights recent survey results revealing some unexpected links between the extent of automated workforce management systems and user satisfaction.
Posted: 04 Jun 2014 | Published: 20 Mar 2014

Workforce Software

Untangling Spaghetti - BPM Delivering business agility and project scalability to ensure sustainable BPMS success
sponsored by Bizagi
WHITE PAPER: Most organizations that invest in BPM suites, with intention to scale rapidly towards an enterprise wide program, find that after two or three projects their progress falters. This exclusive paper reveals a surprising culprit for this increasing inertia – data integration weaknesses that stem from the architecture of most BPM suites.
Posted: 15 Jul 2014 | Published: 15 Jul 2014

Bizagi

How to Reap Full Benefits of BPM with Design and Modelling Tools
sponsored by K2
WHITE PAPER: This white paper highlights a BPM suite that can support the full BPM life cycle and deliver dynamic tools and platforms regardless of whether you're undertaking business process methodology driven initiatives, or execution-based modeling for small processes.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

K2

Cloud-Driven Collaboration will Fuel Business Effectiveness
sponsored by NEC Corporation of America
WHITE PAPER: Find out how cloud-driven collaboration has become a favorite among many organizations for its ability to fuel business effectiveness and value.
Posted: 12 May 2014 | Published: 31 Dec 2013

NEC Corporation of America

A Quick-Start Guide to Deploy an SMS Strategy for Business
sponsored by StrikeIron
WHITE PAPER: SMS is emerging as one of the most effective means of communication -- short, digestible messages sent rapidly to the right users. In this white paper, you'll find a 4-step guide to deploying an SMS strategy for customer relationship management (CRM) and marketing.
Posted: 05 Jun 2014 | Published: 05 Jun 2014

StrikeIron
 
 
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