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Web-Based Support White Papers (View All Report Types)
 
Delivering on the Service Level Brand Promise to Customers Every Time - 9 Ways to Get There
sponsored by eGain Communications Corp.
WHITE PAPER: Outstanding customer service has become an imperative for superior performance, especially when poor service can damage brand equity. This paper provides strategies and tactics that companies can use to consistently deliver their customer service promise.
Posted: 04 Jan 2007 | Published: 01 Jan 2007

eGain Communications Corp.

Configuration Assessment: Choosing the Right Solution
sponsored by Tripwire, Inc.
WHITE PAPER: Check out this white paper to discover how automated configuration assessment solutions like Tripwire Enterprise help ease the burden on IT of achieving and maintaining compliance, securing the IT infrastructure, and generating evidence for mandatory audits.
Posted: 08 Jan 2009 | Published: 01 Jul 2008

Tripwire, Inc.

Cloud Computing and Open Source: IT Climatology is Born
sponsored by Eucalyptus Systems
WHITE PAPER: While public clouds offer tremendous scale at an attractive price point, private clouds will continue to be more attractive to businesses due to increased infrastructure control and policy enforcement capabilities. Access this resource to discover how transparency and speed of problem remediation can be achieved with open source platforms.
Posted: 27 Oct 2011 | Published: 27 Oct 2011

Eucalyptus Systems

If You Teach a Customer to Fish: The Power of Web Self-Service
sponsored by Epicor Software Corporation
WHITE PAPER: This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
Posted: 21 Nov 2008 | Published: 21 Nov 2008

Epicor Software Corporation

Automating 401K Support Systems to Provide Better Customer Service and Accommodate Growth
sponsored by Progress
WHITE PAPER: Tokio Marine determined they needed to introduce an image workflow process that included a Business Rules Management System (BRMS) to automate various rules. Read this white paper to learn about the BRMS they chose.
Posted: 30 Jan 2015 | Published: 31 Jul 2014

Progress

The Future of IT Workload Automation
sponsored by Automic
WHITE PAPER: In this in-depth whitepaper, discover a new systemic automation platform which can improve infrastructure management, empower IT staff, and handle tasks across on-premise, hybrid, and cloud environments.
Posted: 23 Sep 2014 | Published: 23 Sep 2014

Automic

Big Data is Key to Responding to Customer Needs Instantly
sponsored by Hewlett-Packard Company
WHITE PAPER: Find out how a leading big data technology extracts vital information from a network and correlates it with more static information about the subscriber, so you can provide a better customer experience.
Posted: 26 Nov 2014 | Published: 26 Nov 2014

Hewlett-Packard Company

WebSphere Portal Version 8.0 Reviewer's Guide
sponsored by IBM
WHITE PAPER: This whitepaper explains how IBM's WebSphere Portal and Web Content Manager supports socially infused, rich web experiences across multiple channels and pairs them with the right business applications and data, leading to competitive differentiation, customer loyalty, profitable growth and enhanced employee interactions.
Posted: 22 Jan 2015 | Published: 22 Jan 2015

IBM

How to conquer business complexity
sponsored by IPL
WHITE PAPER: The following white paper explores how enterprise architecture, business process management, and information management can be leverage together to bring more value to each than it would by addressing them individually. Access now and learn what it takes to conquer business complexity the right way.
Posted: 31 Dec 2014 | Published: 31 Dec 2014

IPL

Provide Reliable and Fast Customer Service Over Your Network
sponsored by Fluke Networks
WHITE PAPER: Check out this white paper to learn how to deliver the right customer experience on your network.
Posted: 31 Dec 2014 | Published: 31 Dec 2014

Fluke Networks
 
 
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