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ALSO CALLED: Information Technology Infrastructure Library, IT Infrastructure Library
DEFINITION: The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to growing dependence on information technology for meeting business needs and goals. ITIL provides businesses with a customizable framework  … 
Definition continues below.
ITIL Reports
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ITSM Blueprint: Accelerate Service Delivery with Automation
sponsored by ServiceNow
EBOOK: Are manual processes draining productivity—and straining your reputation? Discover how ITSM automation can significantly alleviate your service desk difficulties. Read on to determine key performance indicators that will help you assess, improve, and demonstrate the impact of your automation efforts over time.
Posted: 25 Jul 2016 | Published: 25 Jul 2016

ServiceNow

Gartner Symposium ITXPO
sponsored by Gartner
VIDEO: In this short video, VP distinguished analyst at Gartner, Chris Howard, offers a sneak peek into the agenda for this year's Symposium ITXPO. He breaks down the agenda into three focus areas - technology and information, leadership and business strategies – that will fulfil the multi-year storyline.
Posted: 18 Jul 2016 | Premiered: 01 Jul 2016

Gartner

Matrix42: The Choices Abound When It Comes to SAM Tools
sponsored by Matrix42
VIDEO: In this informational video, Torsten Boch, Senior Product Manager at Matrix42, addresses some of the major questions and choices you may have when choosing a SAM tools. Some of the questions that he addresses include: what a good SAM tool has to offer, what is your idea of a perfect SAM tool, and more.
Posted: 15 Jul 2016 | Premiered: 15 Jul 2016

Matrix42

Achieve Data Center Stability and Reliability with Red Hat Enterprise Linux
sponsored by Red Hat
VIDEO: Discover how to achieve total systems stability and reliability within your data center—without sacrificing advanced capabilities—with Red Hat Enterprise Linux. Tune into this video to invest in IT budget-friendly, open-source data center automation, leaving your admins to focus on value-added projects for your business.
Posted: 14 Jul 2016 | Premiered: 02 Jul 2014

Red Hat

CIOs Must Move IT From an ITIL Operational View of Services to a Strategic Business Focus
sponsored by Gartner
WHITE PAPER: This service portfolio from Gartner offers an analysis of common challenges IT professionals face when communicating strategic business value, the movement from process-optimized to service optimized IT operations and understanding a business context for service delivery. Download now to receive expert recommendations.
Posted: 13 Jul 2016 | Published: 22 Feb 2016

Gartner

How to Conquer IT Costs with Portable Red Hat Enterprise Linux
sponsored by Red Hat
VIDEO: Tune into this video to learn how a transition to Red Hat Enterprise Linux can reduce costly downtime, migration time, and TCO in your organization. Take advantage of a platform that supports business-critical workloads with 99.999% uptime and creates scalable, high-performing IT for next-gen infrastructure.
Posted: 13 Jul 2016 | Premiered: 14 Apr 2014

Red Hat

Investing in ITIL-Aligned ITSM Technology
sponsored by ServiceNow
EBOOK: If you believe in the benefits of ITIL, this eBook will help you connect the dots between people, processes, and technology to ensure your new ITSM initiative brings major improvements to your IT services. Read on to discover how to adopt fit-for-purpose ITSM.
Posted: 13 Jul 2016 | Published: 13 Jul 2016

ServiceNow

IT Service Automation: The Key to Improved Productivity
sponsored by ServiceNow
WHITE PAPER: In this white paper, IDC crystallizes the economic benefits of IT service automation. Read on to learn about the average annual benefits of IT service automation over five years for one data center provider.
Posted: 12 Jul 2016 | Published: 11 Jul 2016

ServiceNow

An ITIL eBook That Is Not Boring
Your pain-free guide to ITIL and Service Strategy
sponsored by ServiceNow
EBOOK: This feature eBook offers a back to the basics approach to understanding ITIL – how it works, why it's important, and how it can ultimately benefit your IT service delivery process. Download now and follow this blueprint through the 5 stages of ITIL.
Posted: 12 Jul 2016 | Published: 11 Jul 2016

ServiceNow

Incident Magazine A practical approach to adoption
sponsored by ServiceNow
WHITE PAPER: In this white paper, learn how adopting ITIL-based incident management is helping enterprises streamline help desk responses. Download now and let this guide answer any of the questions you may have about the implementation of incident management.
Posted: 12 Jul 2016 | Published: 01 Jan 2016

ServiceNow

Five help desk challenges and what to do about them
sponsored by ServiceNow
WHITE PAPER: Find out the top 5 most common IT help desk challenges and how to overcome them thanks to enhanced, integrated IT Service Management (ITSM) technology that's as effective as it is affordable. Download now to learn how a more robust ITSM platform can dramatically improve the service you deliver—while radically increasing your productivity.
Posted: 12 Jul 2016 | Published: 12 Jul 2016

ServiceNow

Crossing the Legacy ITSM Chasm
sponsored by ServiceNow
ANALYST REPORT: This exclusive report examines "next-generation ITSM" and its contributions toward optimizing changing IT and business requirements. Download now to compare advances with the risks of staying with legacy ITSM models and evaluate the risks of "doing nothing" and allowing legacy ITSM to persist.
Posted: 12 Jul 2016 | Published: 01 Jun 2016

ServiceNow

Ansible Tower in the Software Development Lifecycle
sponsored by Red Hat
WHITE PAPER: Discover the benefits Ansible Tower offers in the software development lifecycle (SDLC), and take advantage of its flexibility to embed it in existing tools and processes. Read on to centralize your infrastructure and SDLC management with a platform that will enable self-service and improve automated testing.
Posted: 12 Jul 2016 | Published: 12 Jul 2016

Red Hat

A Practical Approach to ITIL Adoption
sponsored by ServiceNow
EBOOK: The adoption of ITIL is widespread and tens of thousands of companies are already reaping its benefits. But, as with any process, there are a number of common ITIL adoption mistakes to avoid. Access this eBook to avoid the top 5 ITIL implementation mistakes and ensure the success of your efforts.
Posted: 12 Jul 2016 | Published: 12 Jul 2016

ServiceNow

Make Your Life Easier with ITIL
sponsored by ServiceNow
EBOOK: Today's employees demand more from the corporate IT department than ever before. This eBook will walk you through key issues when considering adoption of ITIL to improve your IT service management efforts. Read on to ask yourself, how is a lack of best practices adversely affecting my IT department?
Posted: 12 Jul 2016 | Published: 12 Jul 2016

ServiceNow

ServiceNow ServiceWatch Economic Impact Study
sponsored by ServiceNow
CASE STUDY: This case study dives into one system that can help deliver the transparency needed to keep all critical components up and running. View now and see for yourself how this top-down approach to service monitoring can vastly help reduce the amount of downtime, outages, and more that occur in your business.
Posted: 11 Jul 2016 | Published: 11 Jul 2016

ServiceNow

IDC: Delivering Enterprise Value with Service Management
sponsored by ServiceNow
WHITE PAPER: This white paper covers the important changes IT needs to make in order to keep up with tech savvy employees and emerging technology trends.
Posted: 11 Jul 2016 | Published: 11 Jul 2016

ServiceNow

The Benefits of Agentless Architecture
sponsored by Red Hat
WHITE PAPER: Discover in this white paper the top 12 benefits of implementing agentless IT architecture, utilizing an open source orchestration tool. Read on to learn to effectively manage systems by connecting to them over SSH, and employ a management tool that doesn't impose additional demands on your environment.
Posted: 11 Jul 2016 | Published: 31 Dec 2013

Red Hat

Define Your Services for Fast and Accurate Service Delivery: An ITSM E-Book
sponsored by ServiceNow
EBOOK: Do you face difficulty in meeting SLAs, fulfilling service requests, or in accurate reporting? Discover how to provide better IT service delivery by defining your services with consistency and capturing them in a single system of record. Access now to automate service desk functions with an integrated workflow engine and CMDB.
Posted: 11 Jul 2016 | Published: 11 Jul 2016

ServiceNow

Aberdeen: Get a Technical Support Makeover and Transition to an ITSM Star
sponsored by ServiceNow
WHITE PAPER: This white paper examines how by transitioning to modern ITSM systems, IT departments can transform themselves from an archaic, inefficient, ad hoc model into a capable operation that not only fixes IT issues quickly, but also boosts the entire organization. View now and learn how to get started.
Posted: 08 Jul 2016 | Published: 08 Jul 2016

ServiceNow

Stage 1 ITSM eBook Consolidate Get Control of Service Desk
sponsored by ServiceNow
WHITE PAPER: This white paper examines how consolidation can help businesses overcome the seemingly never-ending challenges of the service desk. Read on to learn how IT infrastructure library best practices can play a critical role in improving the overall efficiency of service desk workloads.
Posted: 08 Jul 2016 | Published: 08 Jul 2016

ServiceNow

Ansible In Depth: A Playbook for Complex IT Orchestration
sponsored by Red Hat
WHITE PAPER: Discover in this white paper an in-depth overview of IT configuration management, deployment, and orchestration tool Ansible, accessible for all skill levels and purpose-built for easily deploying workloads to public and on premise clouds.
Posted: 08 Jul 2016 | Published: 08 Jul 2016

Red Hat

2016 State of DevOps Report
sponsored by Puppet
RESEARCH CONTENT: Discover how DevOps tools, practices, and cultural values are affecting IT teams and the organizations they serve. Plus, uncover 6 key findings from a comprehensive survey of thousands of technical professionals and learn how they can help you better understand the potential impact of DevOps in your organization.
Posted: 05 Jul 2016 | Published: 05 Jul 2016

Puppet

IT Transformation Trends: Flash Storage as a Strategic IT Asset
sponsored by Pure Storage
WHITE PAPER: Download this paper to learn how to use flash storage as a strategic asset to improve data center operations and support transition to cloud-run applications. Learn how to develop an effective all-flash array strategy to reap its benefits without breaking your budget.
Posted: 30 Jun 2016 | Published: 30 Jun 2016

Pure Storage

ITSM Problem Management: What Are Your Pain Points?
sponsored by ServiceNow
EGUIDE: If digital transformation is on your CIO agenda, then a top-of-class ITSM strategy had better be also. In this expert guide, Emily McLaughlin, Content Development Strategist at searchCIO, converses with several notable CIOs who identify their organizations' biggest ITSM pain points, including business-user expectations and risk.
Posted: 07 Jul 2016 | Published: 20 Jun 2016

ServiceNow
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ITIL DEFINITION (continued): …  of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. Hewlett-Packard Co. and Microsoft are two businesses that use ITIL as part of their own best practices frameworks.ITIL is organized into "sets" of books which are defined by related functions: service strategy, service design, managerial, service transition, service operation and continual service improvement. software. In addition to the books, which can be purchased online, ITIL services and products include training, qualifications, software tools and user groups such as the IT … 
ITIL definition sponsored by SearchDataCenter.com, powered by WhatIs.com an online computer dictionary

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