sponsored by SERENA Software, Inc.
Posted:  10 Aug 2011
Published:  31 Jul 2011
Format:  PDF
Length:  17  Page(s)
Type:  White Paper
Language:  English

In general, the IT service management (ITSM) market is crowded and the established players have very similar breadth of functionality, but their approaches, degree of tailoring and integration, and applicability to different circumstances will vary widely. It’s important when assessing vendors that you look at how their solution will integrate with your current and future processes both within the realms of in-house IT and externally.

This white paper gives an overview of market trends, deficiencies that have served as the impetus for new functionalities, and criteria for successful ITSM implementation.

Business Process Management | IT Governance | IT Management | IT Management Services | IT Service Management | IT Services | ITIL

View All Resources sponsored by SERENA Software, Inc.

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