sponsored by SERENA Software, Inc.
Posted:  10 Aug 2011
Published:  31 Jul 2011
Format:  PDF
Length:  17  Page(s)
Type:  White Paper
Language:  English
ABSTRACT:

In general, the IT service management (ITSM) market is crowded and the established players have very similar breadth of functionality, but their approaches, degree of tailoring and integration, and applicability to different circumstances will vary widely. It’s important when assessing vendors that you look at how their solution will integrate with your current and future processes both within the realms of in-house IT and externally.

This white paper gives an overview of market trends, deficiencies that have served as the impetus for new functionalities, and criteria for successful ITSM implementation.






BROWSE RELATED RESOURCES
Business Process Management | IT Governance | IT Management | IT Management Services | IT Service Management | IT Services | ITIL

View All Resources sponsored by SERENA Software, Inc.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement