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ITIL

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ALSO CALLED: Information Technology Infrastructure Library, IT Infrastructure Library
DEFINITION: The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to growing dependence on information technology for meeting business needs and goals. ITIL provides businesses with a customizable framework  … 
Definition continues below.
ITIL Reports
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Embrace a Truly Customer-Centric Approach Through Flexible, Tailored Cloud Services
sponsored by IBM
CASE STUDY: Access this case study to discover how, like Sigmax, to deliver a new range of cloud services that can be precisely tailored to individual customer needs. Learn how a complete, converged infrastructure can drive operational efficiency through higher resource utilization, and more.
Posted: 29 Aug 2016 | Published: 29 Aug 2016

IBM

Prepare for the Future with Agile IT
sponsored by Red Hat
RESOURCE: Discover in this paper how to deliver a strong, consistent foundation for your modern environments with bimodal IT, as well as balance conventional and agile IT so you can keep your core business running smoothly while innovating for the future. Read on to transform IT delivery through servers with greater workload densities.
Posted: 12 Aug 2016 | Published: 12 Aug 2016

Red Hat

Common Hyper-Converged Network Concerns and Solutions
sponsored by NTT ICT
EGUIDE: Do your apps require either very high or very specific performance? Discover in this expert guide how to identify and resolve hyper-converged networking bottlenecks by implementing a dedicated storage network and examining how data is stored within your architecture.
Posted: 09 Aug 2016 | Published: 09 Aug 2016

NTT ICT

2016 CIO Agenda: An Australia and New Zealand Perspective
sponsored by Gartner
ANALYST REPORT: Access this exclusive Gartner 2016 CIO Survey to examine how CIOs are leveraging disruptive digitization to gain competitive advantage in their markets. Additionally, learn how to strengthen bimodal capabilities to invest more in IT innovation, create a collaborative talent platform, and more.
Posted: 08 Aug 2016 | Published: 19 Feb 2016

Gartner

2016 CIO Agenda: A U.K. and Ireland Perspective
sponsored by Gartner
ANALYST REPORT: This 2016 Gartner CIO Survey reveals important differences between 200 U.K. and Ireland CIOs and almost 3000 CIO respondents in 84 countries across major industries. Read on to access key findings about capitalizing on digitalization, e-commerce, and bimodal IT.
Posted: 08 Aug 2016 | Published: 19 Feb 2016

Gartner

2016 CIO Agenda: An India Perspective
sponsored by Gartner
ANALYST REPORT: This exclusive Gartner CIO survey reveals why CIOs in India grapple with the evolution of digital business within their enterprises, and demonstrates how to mitigate these challenges. Read on to discover expert recommendations on embracing digitization, including how to adopt bimodal IT.
Posted: 08 Aug 2016 | Published: 19 Feb 2016

Gartner

A Shift to Remote IT Services Alleviates Support and Help Desk Headaches
sponsored by LogMeIn, Inc.
WHITE PAPER: This infographic identifies the diverse demands of the end user, as well as the multifaceted world of modern computing, and how you can manage these challenges through remote IT support services.
Posted: 05 Aug 2016 | Published: 05 Aug 2016

LogMeIn, Inc.

Mapping the Route to Leadership in Hyperconverged Infrastructure
sponsored by Lenovo
RESOURCE: In this resource, learn how to drive strategic growth—fueled by greater IT efficiency—using a hyperconverged system that comprises scale-out hardware and web-scale infrastructure. In addition, access now to increase systems reliability by discovering how HCI delivers economic cloud efficiency.
Posted: 05 Aug 2016 | Published: 05 Aug 2016

Lenovo

Hyperconverged Greater than Other Options? Use Cases and Market Trends
sponsored by Lenovo
WHITE PAPER: Simply put, companies are aggressively looking for less complexity and more agility from their servers, and legacy infrastructure just won't deliver on these demands. Access this paper to discover how to deploy workloads faster than traditional servers with HCI.
Posted: 05 Aug 2016 | Published: 31 Mar 2016

Lenovo

Top 10 IoT Technologies for 2017 and 2018
sponsored by Gartner
ANALYST REPORT: Assuage your IoT fears. Discover how to unlock the full potential of IoT with 10 vital technologies. Download now to learn when these technologies will become relevant, who will be impacted, and when you should exercise caution.
Posted: 04 Aug 2016 | Published: 22 Jan 2016

Gartner

Top 10 Strategic Technology Trends for 2016
sponsored by Gartner
ANALYST REPORT: This exclusive analysis from Gartner offers their top 10 emerging trends that are key enablers for today's digital business transformation, and set the stage for the future algorithmic business. Access now to see which strategic technology trends you should take advantage of—and how.
Posted: 04 Aug 2016 | Published: 29 Feb 2016

Gartner

Ability to Build Hyper-Scale Data Centers at Hyper-Speed Helps Eliminate IT Expansion Risk and Uncertainty
sponsored by CyrusOne
CASE STUDY: In this case study, discover how IT deployment delivered a high-quality data center product in the same amount of time it would take enterprises to order and receive the computing equipment. Read on to see how this construction ensures its customers are able to scale at hyper-speed to meet their data center capacity needs.
Posted: 04 Aug 2016 | Published: 01 Jan 2016

CyrusOne

Top 10 Recommended IT Cost Optimization Ideas for 2016
sponsored by Gartner
ANALYST REPORT: Access this exclusive analyst report to discover how to deliver IT cost reduction with 10 foundational recommendations. Read on to learn how to standardize applications, improve sourcing capabilities, create shared-service organization for all services, and more.
Posted: 04 Aug 2016 | Published: 29 Feb 2016

Gartner

CIOs Move IT from an ITIL Operational View of Services to a Strategic Business Focus
sponsored by Gartner
ANALYST REPORT: This service portfolio from Gartner offers an analysis of common challenges CIOs face when communicating the strategic business value of moving from process-optimized to service optimized IT operations. Download now to receive expert recommendations for understanding the business context for service delivery.
Posted: 03 Aug 2016 | Published: 22 Feb 2016

Gartner

Data Center Solutions for Government
sponsored by CyrusOne
WHITE PAPER: SI leverage data center providers can help solve key issues for federal agencies by offering benefits like, colocation to support and scale IT infrastructure disaster recovery to provide critical backup of data, networking to improve performance, and more. Access this white paper to discover if any of these solutions can benefit your data center.
Posted: 02 Aug 2016 | Published: 01 Aug 2015

CyrusOne

Seven Red Flags to Watch Out for When Selecting a Data Center Provider
sponsored by CyrusOne
WHITE PAPER: This strategic white paper identifies 7 red flags that should raise concern for IT professionals selecting a data center provider. Some of these red flags include: high rate of employee attrition, issues with facility upkeep, inattentive data center employees and more.
Posted: 01 Aug 2016 | Published: 01 Jan 2016

CyrusOne

Goodbye Manual Processes, Hello Productivity
sponsored by ServiceNow
WHITE PAPER: Learn how automation is the key to saving time and boosting satisfaction. This eBook, "Accelerate Service Delivery with Automation," will help you reclaim lost productivity. Download now to learn best practices for transforming your ITSM into a modern, reliable experience.
Posted: 01 Aug 2016 | Published: 01 Aug 2016

ServiceNow

Faster, More Accurate Decisions with IT Operations Analytics
sponsored by BMC
WHITE PAPER: This concise white paper offers information to help IT professionals understand the role of critical services in the context of their business purpose as well as uncovers new digital service opportunities that create revenue, optimize cost, and mitigate risk, resulting in greater success for the digital enterprise.
Posted: 28 Jul 2016 | Published: 01 Jan 2016

BMC

Make Optimizing Business Services Less Art, More Science
sponsored by BMC
WHITE PAPER: This white papers offers information to help IT groups map out business needs to IT metrics, identify potential bottlenecks, and provision the right level of resources for each project at the right time. Read on to find the correct balance between under-provisioning and overprovisioning in order to reduce costs while optimizing service.
Posted: 28 Jul 2016 | Published: 01 Jan 2016

BMC

The Monitoring Metrics IT Operations Should Report On
sponsored by BMC
ANALYST REPORT: This concise analysis from Gartner offers an analysis of various monitoring systems and measuring steps that are aimed to handle real–time threats to QoS, as well as ensure that these problems are kept to a minimum. Access now to receive exclusive recommendations for which metrics can support the goals of your company.
Posted: 27 Jul 2016 | Published: 01 Jul 2015

BMC

Enhance IT Ops Management with IoT Derived Context and Data
sponsored by BMC
ANALYST BRIEF: This exclusive analysis from Gartner describes the recommended investments to make – such as machine data and machine learning - in order to take advantage of everything the IoT has to offer. Access now to learn how to incorporate process and tooling changes needed to optimize on IoT-derived context and data.
Posted: 27 Jul 2016 | Published: 07 Jan 2016

BMC

Gartner Market Guide for Capacity Optimization Tools
sponsored by BMC
ANALYST REPORT: This analysis provides several key considerations for anyone deciding which capacity management tools in which to invest. Ease your decision making process by accessing this analysis of some leading vendors and their products.
Posted: 27 Jul 2016 | Published: 01 Mar 2016

BMC

A New Service Integration and Management Concept for Growing Businesses
sponsored by ServiceNow
EGUIDE: This exclusive eGuide addresses the role of this new concept, service level agreements (SLAs), some of the points of value it can offer your business, as well as number of helpful tips to keep in mind if you are deciding to implement the system.
Posted: 25 Jul 2016 | Published: 18 Jul 2016

ServiceNow

ITSM Blueprint: Accelerate Service Delivery with Automation
sponsored by ServiceNow
EBOOK: Are manual processes draining productivity—and straining your reputation? Discover how ITSM automation can significantly alleviate your service desk difficulties. Read on to determine key performance indicators that will help you assess, improve, and demonstrate the impact of your automation efforts over time.
Posted: 25 Jul 2016 | Published: 25 Jul 2016

ServiceNow

Gartner Symposium ITXPO
sponsored by Gartner
VIDEO: In this short video, VP distinguished analyst at Gartner, Chris Howard, offers a sneak peek into the agenda for this year's Symposium ITXPO. He breaks down the agenda into three focus areas - technology and information, leadership and business strategies – that will fulfil the multi-year storyline.
Posted: 18 Jul 2016 | Premiered: 01 Jul 2016

Gartner
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ITIL DEFINITION (continued): …  of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. Hewlett-Packard Co. and Microsoft are two businesses that use ITIL as part of their own best practices frameworks.ITIL is organized into "sets" of books which are defined by related functions: service strategy, service design, managerial, service transition, service operation and continual service improvement. software. In addition to the books, which can be purchased online, ITIL services and products include training, qualifications, software tools and user groups such as the IT … 
ITIL definition sponsored by SearchDataCenter.com, powered by WhatIs.com an online computer dictionary

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