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ALSO CALLED: Information Technology Infrastructure Library, IT Infrastructure Library
DEFINITION: The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to growing dependence on information technology for meeting business needs and goals. ITIL provides businesses with a customizable framework  … 
Definition continues below.
ITIL Reports
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Failing to Plan Is Planning to (IT) Sprawl
sponsored by OnBase by Hyland
WHITE PAPER: If left unchecked, IT sprawl can get the best of your organization. Redundant applications and disconnected information silos cause inefficiency to rise and customer satisfaction to fall. In this white paper, see how the right information platform can help you architect an environment that puts the brakes on IT sprawl.
Posted: 24 May 2017 | Published: 24 May 2017

OnBase by Hyland

It's ITIL and DevOps, not ITIL or DevOps
sponsored by Cherwell
EGUIDE: This e-guide covers where most IT organizations go wrong with their ITSM approach. Learn how to keep your employees from working around IT to crash your DevOps and ITIL combination before it takes off.
Posted: 19 May 2017 | Published: 15 May 2017

Cherwell

Putting the Ops in DevOps
sponsored by Cherwell
EGUIDE: Production IT takes up just as much namespace as the development side of DevOps, but is often left out of the actual movement. This e-guide covers what it takes for your organization to incorporate your production IT team into your DevOps operations and discover why it has been ignored for so long.
Posted: 19 May 2017 | Published: 16 May 2017

Cherwell

Failing to Plan is Planning to (IT) Sprawl
sponsored by OnBase by Hyland
WHITE PAPER: If left unchecked, IT sprawl can get the best of your organization. Redundant applications and disconnected information silos cause inefficiency to rise and customer satisfaction to fall. In this white paper, see how the right information platform can help you architect an environment that puts the brakes on IT sprawl.
Posted: 15 May 2017 | Published: 15 May 2017

OnBase by Hyland

Powering Up Digital Transformation with a 5-pillar Strategy
sponsored by Commvault
WHITE PAPER: Read on to examine the 5 pillars of digital transformation planning, including how to obtain buy-in from key influencers, conduct careful analysis of budget needs, and more. Discover here how to bring real digital-based business value to your organization.
Posted: 09 May 2017 | Published: 31 Dec 2016

Commvault

Moving Your Business to a Holistic, Digital-Driven Enterprise
sponsored by Commvault
WHITE PAPER: Discover how to transform your organization without undue workflow interruption by strategizing IT transformation with the 3 methods outlined here. Read on to establish alignment between the CIO and IT team on strategy, objectives, timeline, and deployment of internal and third-party resources.
Posted: 08 May 2017 | Published: 31 Dec 2016

Commvault

Flipping the Digital Switch: Bringing IT Harmony to Digital Transformation
sponsored by Commvault
WHITE PAPER: As an IT professional, no doubt you may already be weary of the phrase "digital transformation." Before embarking on your journey, read this resource to examine 5 essential questions IT must answer in order to prepare your enterprise for its digital initiatives successfully.
Posted: 08 May 2017 | Published: 31 Dec 2016

Commvault

RACQ: Audit Scare Led to Software Cost Containment Drive
sponsored by Snow Software
CASE STUDY: Read on to analyze how one software asset management (SAM) tool empowers organizations to strategically manage, optimize and contain software costs—taking the guesswork out of understanding license positions, and enabling businesses to respond to renewals and audits promptly.
Posted: 14 Apr 2017 | Published: 14 Apr 2017

Snow Software

How Service Management Is Transforming
sponsored by Cherwell
WHITE PAPER: IT service management (ITSM) is reaching far beyond traditional borders and spreading into every other aspect of your business. This expert analyst report gives you an overview of how the ITSM market is changing and presents 3 cases in a Q&A style to explore how different companies are approaching their ITSM strategies.
Posted: 12 Apr 2017 | Published: 29 Feb 2016

Cherwell

Cherwell Service Management Product Overview Video
sponsored by Cherwell
VIDEO: If you organization is looking to implement, update, or automate ITSM, watch this brief video to learn about Cherwell Service Management software and its key features, including out of the box ITIL certified processes, a modern, intuitive self-service portal, codeless technology, and more.
Posted: 12 Apr 2017 | Premiered: 06 Sep 2016

Cherwell

ITSM Fundamentals for Enterprise
sponsored by Cherwell
WHITE PAPER: The fundamentals of ITSM are being applied across the enterprise. Access this brief white paper to learn about why and how ITSM strategies are being repurposed across various non-IT departments, and how you can go about implementing this strategy in your organization.
Posted: 10 Apr 2017 | Published: 30 Dec 2016

Cherwell

Vendor Landscape: Enterprise Service Desk Software
sponsored by Cherwell
EBOOK: Service desk tools have evolved over to be more than a help desk ticketing system and the market now reflects that change. If you're considering adopting an enterprise service desk tool, even slightly, look over this e-book to learn about the 2017 vendor market and see how your particular business needs are being met.
Posted: 10 Apr 2017 | Published: 10 Apr 2017

Cherwell

Enterprise DevOps: Building a Service Oriented Organization
sponsored by Atos
WHITE PAPER: DevOps is a fluid term, but now we need to nail it down. This white paper settles the definition of DevOps and describes the practices that best support it in creating the right organizational structure and managing the transformation.
Posted: 04 Apr 2017 | Published: 30 Nov 2016

Atos

Value Your Data: Invest for Innovation
sponsored by EOH IBM
RESOURCE: Access this resource to gain the economic advantages from workloads that scale up dynamically and on-demand with an open IT architecture on Linux. With this infrastructure, learn how to achieve a 75% reduction in data center floor space, as well as higher performance per core.
Posted: 23 Feb 2017 | Published: 31 Dec 2015

EOH IBM

Sky Entertainment Company Benefits from Automated Compliance Reporting
sponsored by Snow Software
CASE STUDY: Access this case study to examine how Sky (Europe's leading entertainment company) streamlined previously arduous and manual steps to generate Effective License Positions (ELPs) by integrating automated compliance reporting into their software asset management system.
Posted: 23 Feb 2017 | Published: 23 Feb 2017

Snow Software

Swedbank: Banking on IT Automation Platform for Success
sponsored by Snow Software
CASE STUDY: Explore how Swedbank created a self-service software portal with built-in approval processes to alleviate pressures on the helpdesk and IT team. Find out how they improved the speed at which users could access software and services while maintaining control of the approval and fulfillment processes.
Posted: 23 Feb 2017 | Published: 31 Dec 2016

Snow Software

Kingfisher Slashes Costs of Diverse Global IT Estate with Software Asset Management Suite
sponsored by Snow Software
CASE STUDY: Kingfisher plc has a complicated IT estate—even by multinational standards. Access this case study to discover how they eliminated IT complexity by replacing multiple systems in place with the same software asset management tool worldwide. Learn how to tease out the complexity of asset management in your organization now.
Posted: 21 Feb 2017 | Published: 21 Feb 2017

Snow Software

Case Study: Arla Foods Streamlines Software Complexity with Centrally Managed License System
sponsored by Snow Software
CASE STUDY: Access this case study to discover how Arla Foods ensured a strong, demonstrable ROI for software investments and streamlined IT asset management with a centrally managed license system. Read on to view benefits achieved, such as improved data access for generating compliance reports, and more.
Posted: 16 Feb 2017 | Published: 16 Feb 2017

Snow Software

Converged vs. Hyper-Converged: What Does Your Data Center Need?
sponsored by HPE and Intel® Corporate
EGUIDE: The goal of converged architecture is to alleviate pressure on overworked data centers, but it all goes to waste if you don't have the right system to compliment your existing IT investments. This e-guide covers the basics of converged and hyper-converged architectures, with pros, cons, and hypervisor flexibility detailed. Download to learn more.
Posted: 24 May 2017 | Published: 24 May 2017

HPE and Intel® Corporate

Revive Failed ITSM Projects and Strengthen New Ones
sponsored by Cherwell
EGUIDE: This e-guide dives into what it takes to get an ITSM implementation off the ground and what it takes to ressurect a failed project. Access now and you will also see 5 common bimodal IT myths busted.
Posted: 08 May 2017 | Published: 01 May 2017

Cherwell

Key Technical Support Considerations for the Cognitive Era
sponsored by IBM
WHITE PAPER: Download this white paper to discover the different support and maintenance challenges that confront CIOs when implementing an infrastructure that includes new solutions like mobile, social, cloud initiatives and other new breeds of computer models, including cognitive.
Posted: 13 Apr 2017 | Published: 28 Feb 2016

IBM

Data Center Monitoring Tools and Tips to Keep IT in the Know
sponsored by Hewlett Packard Enterprise
EGUIDE: Data center admins have a seemingly never-ending to-do list when it comes to infrastructure monitoring. From server to equipment monitoring, it's a practice that's often difficult to juggle. Read on to view five tips to fine-tune your data center monitoring, including how to increase security and scalability.
Posted: 14 Feb 2017 | Published: 13 Feb 2017

Hewlett Packard Enterprise

Building a Redundancy Strategy and Streamlining Multi-Cloud Management with Infrastructure as Code
sponsored by Hewlett Packard Enterprise
EGUIDE: Discover 3 key steps for formulating a multi-cloud redundancy strategy using multiple providers. Additionally, you'll learn how to overcome the challenges infrastructure as code poses to hybrid cloud management, including addressing disparate cloud hosting environments and DevOps' role in implementation.
Posted: 09 Feb 2017 | Published: 09 Feb 2017

Hewlett Packard Enterprise

Five Essentials to Formulate More Effective Data Center Network Management
sponsored by Hewlett Packard Enterprise
EGUIDE: Do you have a strategy set in stone for modern data center networking? This resource serves as your essential guide in formulating an effective 2017 data center network management strategy. Delve in for 5 can't-miss recommendations from our experts in evolving your data center as network requirements do so.
Posted: 09 Feb 2017 | Published: 08 Feb 2017

Hewlett Packard Enterprise

Why IT Is Slowly Embracing Composable Infrastructure
sponsored by Hewlett Packard Enterprise
EGUIDE: In this guide, you'll discover how to simplify IT orchestration and improve dynamic resource allocation with a combined composable infrastructure and OpenStack-based hybrid cloud platform. Read on to both meet expanding workload demands and improve access to on-premises IT resources.
Posted: 09 Feb 2017 | Published: 06 Feb 2017

Hewlett Packard Enterprise
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ITIL DEFINITION (continued): …  of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. Hewlett-Packard Co. and Microsoft are two businesses that use ITIL as part of their own best practices frameworks.ITIL is organized into "sets" of books which are defined by related functions: service strategy, service design, managerial, service transition, service operation and continual service improvement. software. In addition to the books, which can be purchased online, ITIL services and products include training, qualifications, software tools and user groups such as the IT … 
ITIL definition sponsored by SearchDataCenter.com, powered by WhatIs.com an online computer dictionary

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