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ITIL

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ALSO CALLED: Information Technology Infrastructure Library, IT Infrastructure Library
DEFINITION: The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to growing dependence on information technology for meeting business needs and goals. ITIL provides businesses with a customizable framework  … 
Definition continues below.
ITIL Reports
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Building a Solid Foundation for Service Management
sponsored by ServiceNow
VIDEO: In this webcast, Andy Garrett, Head of IT Service Development at Travis Perkins Plc, explains how they modernized their ITSM strategy. Tune in to discover the key factors that set them up for success.
Posted: 01 Mar 2016 | Premiered: 24 Nov 2015

ServiceNow

Today's Digital Enterprise Demands a New Kind of ITSM Support
sponsored by ServiceNow
EGUIDE: In this expert e-guide, discover why a fresh approach to ITSM is not only required to remain competitive—it's essential for survival—and learn how SABRE technology is redefining ITSM support.
Posted: 29 Feb 2016 | Published: 24 Feb 2016

ServiceNow

Smart Service Management for Smart Devices
sponsored by Matrix42
WHITE PAPER: This white paper explores why integrating your ITSM, client management, and EMM can help your enterprise meet the demands of today's mobile workstyles. Access now to learn how this strategy can shorten ticket resolution times, boost employee productivity, and more.
Posted: 29 Feb 2016 | Published: 31 Dec 2015

Matrix42

Take the First Steps Toward Effective SIAM
sponsored by ServiceNow
VIDEO: In this brief video, an industry expert explains why an effective Service Integration and Management (SIAM) function is more than just vendor management. Tune in for best practices on how to get started with SIAM.
Posted: 26 Feb 2016 | Premiered: 27 Nov 2015

ServiceNow

Extending ITSM Value Beyond IT with PPM
sponsored by ServiceNow
VIDEO: In this brief video, Katie Irvine, Senior Operations Analyst at Standard Life, explains how they extended the value of their ITSM platform to support Project and Portfolio Management. Tune in to learn how you can achieve similar benefits.
Posted: 26 Feb 2016 | Premiered: 26 Nov 2015

ServiceNow

The Benefits of Service-Aware CMDB
sponsored by ServiceNow
VIDEO: This brief video explores how Ahold Europe leveraged a service-aware Configuration Management Database (CMDB) strategy to create a single source of truth for IT.
Posted: 25 Feb 2016 | Premiered: 27 Nov 2015

ServiceNow

Everything as a Service: Improve Workflow in All Departments
sponsored by ServiceNow
VIDEO: In this brief video, learn how you can leverage Everything as a Service to enable automation and efficiency across your organization. Discover how to deliver everything from employee onboarding, to invoicing, to cloud provisioning as a service.
Posted: 23 Feb 2016 | Premiered: 29 Apr 2015

ServiceNow

The Real Impact of IT Downtime
sponsored by LogicNow
WHITE PAPER: This white paper discusses the real impact of IT downtime. Uncover the 4 critical ways IT downtime affects you, your employees, and your customers, and learn best practices to avoid downtime.
Posted: 23 Feb 2016 | Published: 23 Feb 2016

LogicNow

Enable Enterprise-Grade Cloud Scalability and Resiliency
sponsored by ServiceNow
VIDEO: This brief video explores a cloud solution designed for scalability and resilience. Learn how this Everything as a Service cloud can provide complete visibility into your IT resources, maximize uptime, consolidate processes, and more.
Posted: 22 Feb 2016 | Premiered: 29 Apr 2015

ServiceNow

Top Tips for Time-Stretched IT Admins
sponsored by LogicNow
WHITE PAPER: This guide provides time-saving tips that IT admins at small-to-medium sized businesses (SMBs) can use to stay on top of their workloads, keep systems running and protected, and maintain a healthy work/life balance.
Posted: 22 Feb 2016 | Published: 22 Feb 2016

LogicNow

Gaining Cloud Efficiencies for Northern Ireland
sponsored by Hewlett-Packard Enterprise
VIDEO: In this video case study, explore how the public sector in Northern Ireland was able to meet the growing complexity of computing needs by partnering with HPE Helion. Inside, see how they are now able to effectively scale their computing power needs, enable efficient data access to everyone, and save big on infrastructure costs.
Posted: 04 Feb 2016 | Premiered: 04 Feb 2016

Hewlett-Packard Enterprise

Combine SAP HANA Tailored DataCenter Integration with the Power of Convergence
sponsored by IBM
WHITE PAPER: With the volume of business data growing exponentially—there is a need to store, search, and analyze data in real-time to keep competition at bay. This white paper details how combining SAP HANA software and an integrated infrastructure solution can support the analysis of data from SAP within seconds.
Posted: 22 Jan 2016 | Published: 31 Dec 2015

IBM

The Right Infrastructure Strategy to Support Bimodal I.T. Capabilities
sponsored by Red Hat
WHITE PAPER: In the following brief white paper, learn the importance of having a bimodal IT infrastructure to handle extreme, real-time innovation. Access now and learn how business leaders can create their own bimodal infrastructure strategy that enables the IT team to not only meet the competing demands it faces today, but in the future as well.
Posted: 12 Jan 2016 | Published: 12 Jan 2016

Red Hat

10 Steps to a Service-Centric IT Model That Drives Efficiency
sponsored by NetEnrich
WHITE PAPER: In this white paper, our experts explore how an enterprise command center can create IT efficiency and enable your IT team to be a true service provider to your business. Read on for 10 steps to a service-centric IT model.
Posted: 04 Jan 2016 | Published: 04 Jan 2016

NetEnrich

How to Become a More Agile, Effective IT
sponsored by NetEnrich
PRODUCT OVERVIEW: This quick solution brief explores how setting up an enterprise command center can help ensure the business relies on IT to drive innovation rather than a service provider.
Posted: 09 Dec 2015 | Published: 09 Dec 2015

NetEnrich

Why Automation is The Key to Cutting IT Costs
sponsored by NetEnrich
VIDEO: This video examines why automation in your IT infrastructure is the key to cutting costs and enabling efficiency.
Posted: 09 Dec 2015 | Premiered: 18 Aug 2015

NetEnrich

Service Delivery Refresh Delivers High ROI, Efficiency
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This case study explores how a leading telecom provider in Ireland restructured their reactive IT service management (ITSM) framework to one that is proactive. Learn how this new automated service delivery model achieved significant savings, better customer service ratings, and more.
Posted: 18 Nov 2015 | Published: 31 Dec 2013

Hewlett-Packard Enterprise

NNIT Embraces Automation to Transform Service Delivery
sponsored by Hewlett-Packard Enterprise
CASE STUDY: In this case study, learn how cloud-based service automation enabled a Danish IT service provider to reduce costs, improve delivery times, and move into new markets.
Posted: 17 Nov 2015 | Published: 31 May 2014

Hewlett-Packard Enterprise

National Water Company Transforms IT Service Delivery
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This case study explores how an automated IT service management strategy helped the National Water Company of Saudi Arabia control the management of problems, incidents, change and knowledge to improve end-user experience at their 9 customer service centers.
Posted: 17 Nov 2015 | Published: 17 Nov 2015

Hewlett-Packard Enterprise

What is a Modern Infrastructure?
sponsored by SearchDataCenter.com
EZINE: This expert e-zine examines the increasing interest in leveraging white box switching as a means of enabling more network flexibility and choice, and how this shift could potentially "disrupt" your existing network operations.
Posted: 17 Nov 2015 | Published: 17 Nov 2015

SearchDataCenter.com

Automated ITSM Enhances E-Government Services
sponsored by Hewlett-Packard Enterprise
CASE STUDY: This case study delves into how ictQATAR leveraged an automated IT service management (ITSM) strategy to support their vision of more efficient and accessible e-government services.
Posted: 16 Nov 2015 | Published: 31 Dec 2014

Hewlett-Packard Enterprise

Case Study: Automating IT Infrastructure End-to-End
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This case study explores how a telecom operator launched an automation project to deliver efficient workloads, improve service efficiency across the IT team, and create a more productive environment. Discover their story and the ROI they achieved from automated workflows.
Posted: 13 Nov 2015 | Published: 13 Nov 2015

Hewlett-Packard Enterprise

ITIL® Implementation: Where to Begin
sponsored by Global Knowledge
WHITE PAPER: Read this white paper to gain the understanding you need to implement ITIL with instructions and tips for important steps such as internal employee communications, determining potential pain points and methods for evaluating your existing processes.
Posted: 16 Oct 2015 | Published: 16 Oct 2015

Global Knowledge

How to Select the Right Asset Management Tool
sponsored by Matrix42
WHITE PAPER: This white paper provides expert tips for selecting the right software asset management (SAM) tool to effectively manage your software licenses.
Posted: 09 Oct 2015 | Published: 09 Oct 2015

Matrix42

Buyer's Guide: Next-Generation Service Management
sponsored by ComputerWeekly.com
EBOOK: In this comprehensive buyer's guide, our service management experts offer a checklist of considerations for buying next-gen ITSM software.
Posted: 26 Oct 2015 | Published: 26 Oct 2015

ComputerWeekly.com
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ITIL DEFINITION (continued): …  of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. Hewlett-Packard Co. and Microsoft are two businesses that use ITIL as part of their own best practices frameworks.ITIL is organized into "sets" of books which are defined by related functions: service strategy, service design, managerial, service transition, service operation and continual service improvement. software. In addition to the books, which can be purchased online, ITIL services and products include training, qualifications, software tools and user groups such as the IT … 
ITIL definition sponsored by SearchDataCenter.com, powered by WhatIs.com an online computer dictionary

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