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ALSO CALLED: Information Technology Infrastructure Library, IT Infrastructure Library
DEFINITION: The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to growing dependence on information technology for meeting business needs and goals. ITIL provides businesses with a customizable framework  … 
Definition continues below.
ITIL Reports
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When IT Service Management isn’t What it Could Be: The Importance of Kaizen in ITSM
sponsored by Unisys
WHITE PAPER: This whitepaper focuses on how you can combine ITSM best practices with a Kaizen approach to eliminate IT inefficiencies and excess costs while modernising your overall service management framework.
Posted: 06 May 2015 | Published: 01 Oct 2014


Service Management Advisory Practice
sponsored by Unisys
WHITE PAPER: This white paper reveals how to tackle ITSM in the most efficient manner for your business.
Posted: 06 May 2015 | Published: 30 Sep 2014


The CIO Paradox: Delivering Better Services to the Enterprise
sponsored by Unisys
WHITE PAPER: This exclusive whitepaper explains how IT can become a business services provider to the enterprise using multi-sourced business services platforms that provide the business with immediate, personalized access to services required for effective performance. Read on to learn more.
Posted: 04 May 2015 | Published: 04 May 2015


Industrialising Service Management:The Power of Information, Technology, Service and Management
sponsored by Unisys
WHITE PAPER: Service Management needs to change. This whitepaper examines and uncovers new ways for IT to extend the practice of Service Management and derive greater business value from IT investments.
Posted: 04 May 2015 | Published: 04 May 2015


Don't Let Legacy Infrastructure Be Your Legacy
sponsored by Red Hat
VIDEO: This video explains the advantages of using Linux to upgrade your legacy infrastructure, including more uptime and seamless app migration.
Posted: 17 Oct 2014 | Premiered: 23 May 2014

Red Hat

Flying High on the Use of Red Hat Enterprise Linux
sponsored by Red Hat
WHITE PAPER: This white paper explains how UK-based organization Flybe, Europe's largest regional airline, was able to leverage Linux to revolutionize their IT support capabilities, creating new opportunities for innovation and revenue streams.
Posted: 03 Oct 2014 | Published: 30 May 2014

Red Hat

N-able Help Desk Manager Demo and Overview
sponsored by Solarwinds N-able
VIDEO: Check out this brief video to get a walkthrough of the powerful, full featured Help Desk Manager from N-able. Help Desk Manager delivers MSP-optimized, ITIL aligned, web-based help desk and ticketing at a price anyone can afford.
Posted: 23 Sep 2014 | Premiered: 10 Apr 2014

Solarwinds N-able

Best practices for enterprise systems management
sponsored by TechTarget
RESOURCE: Access this exclusive guide that compiles key tips and tricks for minimizing top systems management and maintenance challenges in today's organizations. Ensure your IT infrastructure continues to run smoothly with help from the editorial team.
Posted: 12 Jun 2014 | Published: 25 Sep 2014


A New Style of Business: The Dawn of a New Normal
sponsored by Hewlett Packard Enterprise
NEWSLETTER: This paper discusses the pressing issues that need to addressed in order to adapt successfully to today's innovations. Read on to explore some important aspects of this New Style of IT and better understand how to embrace change and, in turn, drive business in today's rapidly evolving marketplace.
Posted: 01 May 2014 | Published: 01 May 2014

Hewlett Packard Enterprise

IT Priorities 2014: UK Europe, France and Germany
sponsored by
RESEARCH CONTENT: Benchmark your IT spending plans, with our in-depth study of IT spending priorities in the UK, France, Germany, and Europe in 2014.
Posted: 17 Jan 2014 | Published: 17 Jan 2014

TOPICS:  Application Development | Backup for Virtualized Servers | Backup Server Hardware | Backup Software | Backups | Budgeting | Business Continuity Planning | Business Intelligence | Business Process Automation | Business Process Management | Cloud Archive | Cloud Backup | Cloud Computing | Cloud CRM | Cloud Disaster Recovery | Cloud Management | Cloud Security | Cloud Storage | Cloud Storage Services | Cloud Storage Strategy | Compliance Best Practices | CRM | CRM Software | Data Analytics | Data Center Consolidation | Data Center Networking | Data Centers | Data Deduplication | Data Loss Prevention (DLP) | Database Management Software | Desktop Virtualization | Disaster Recovery | ERP | ERP Software | Ethernet Networks | Green Data Center | Green Storage | Hardware | Hybrid clouds | Identity Management | Infrastructure as a Service (IaaS) | ITIL | Mobile CRM | Mobile Device Management | Mobile Device Management Software | Mobile Middleware | Mobile Payments | Mobile Workers | NAS | NAS Software | Network Appliances | Network Architectures | Network Configuration Management | Network Infrastructure | Network Management | Network Monitoring Software | Network Operating Systems | Network Performance Management Software | Network Processors | Network Provisioning | Network Security | Network Security Appliances | Network Security Hardware | Network Security Software | Networking | Networking Hardware | Office Suites | Outsourcing | Platform as a service | Private Cloud | Public Cloud | Remote Access Hardware | Risk Assessment | Risk Management | Security | Security Architectures | Security Audits | Security Best Practices | Security Event Management | Security Hardware | Security Industry | Security Infrastructure | Security Management | Security Managers | Security Policies | Security Software | Security Spending | Security Standards | Security Systems | Security Threats | Security Tokens | Server Appliances | Server Consolidation | Server Hardware | Server Provisioning | Server Software | Server Virtualization | Smart Phones | Social Computing | Software | Software as a Service | Software Implementation | Software Virtualization | Storage Appliances | Storage Architectures | Storage Consolidation | Storage Devices | Storage for File Virtualization/NAS Virtualization | Storage for Virtualized Servers | Storage Hardware | Storage Management | Storage Management Services | Storage Management Software | Storage Media | Storage Resource Management Software | Storage Security | Storage Spending | Storage Switches | Storage Systems | Storage Virtualization | Storage Virtualization Software | Supply Chain Software | Tablet PC | Tape Backups | Testing | Video Services | Videoconferencing Hardware | Videoconferencing Services | Videoconferencing Software | Virtual Desktop Infrastructure | Virtual Machine | Virtualization Security | Vulnerability Management | WAN | WAN Hardware | WAN Switches | WAN Switching | Windows | Windows 7 | Windows Server Software | Windows XP | WLAN | Workforce Management Software

Governance of IT, an executive guide to ISO/IEC 38500
sponsored by
BOOK: This extract from the book: Governance of IT, an executive guide to ISO/IEC 38500, tells you the key things you need to consider before you start a project implementation.
Posted: 19 Dec 2013 | Published: 19 Dec 2013

The Changing Landscape of ITSM
sponsored by
EBOOK: It's a brave new world for IT service management. Managing IT services today requires CIOs to keep up with cloud, mobile and users' insistence on self-service IT.
Posted: 18 Jun 2014 | Published: 18 Jun 2014

Improve IT Visibility, Avoid Change Failures
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This informative white paper introduces an IT service management (ITSM) tool that automates the mapping of applications, infrastructure components, and their dependencies, resulting in a simplified approach to change and configuration management.
Posted: 02 Jun 2014 | Published: 31 Dec 2012

Hewlett Packard Enterprise

Transform IT: Transform the Enterprise
sponsored by ServiceNow
WHITE PAPER: Discover the three IT imperatives for a CIO-led transformation, and learn how CIOs are adopting strategies to change IT.
Posted: 19 May 2014 | Published: 19 May 2014


How to Develop Custom Apps Quickly, Easily and Cost Effectively
sponsored by ServiceNow
WHITE PAPER: Learn how codifying and automating unique processes with custom applications can save organizations time and money.
Posted: 19 May 2014 | Published: 19 May 2014


Top 8 Considerations to Enable and Simplify Mobility
sponsored by ServiceNow
WHITE PAPER: Mobile devices can help organizations become more agile, cost efficient and competitive. Get tips on embracing mobility.
Posted: 19 May 2014 | Published: 19 May 2014


Consolidation: The Foundation For IT and Business Transformation
sponsored by ServiceNow
WHITE PAPER: Explore how to consolidate legacy, redundant IT services to accelerate growth, cut costs and complexities, and more.
Posted: 19 May 2014 | Published: 31 Jul 2013


Boost IT Visibility & Value with Service Catalog
sponsored by ServiceNow
WHITE PAPER: Find out how creating a great service catalog can help prove the value of IT, and why many consider it fundamental.
Posted: 19 May 2014 | Published: 30 Apr 2013


Adopting ITSM Technology to Support ITIL Initiatives
sponsored by ServiceNow
WHITE PAPER: Discover how Yale University used new ITSM technology and ITIL best practices to deliver world-class IT services.
Posted: 19 May 2014 | Published: 07 May 2013


Compliance Field Guide: Reducing Costs in an Increasingly Regulated World
sponsored by Symantec Corporation
WHITE PAPER: This in-depth white paper offers 6 compliance and audit best practices to help you address today's complex compliance environment. Click through for a leading integrated solution that manages policies, standards, response assessments, and vulnerabilities.
Posted: 24 Apr 2014 | Published: 31 Jan 2014

Symantec Corporation

The Software-Defined Business: Support Big Data Analytics and IT Change
sponsored by IBM
EBOOK: The following ebook explores the most frequently asked questions about SDEs. Find out what they are, why they matter, and what they can do for your enterprise. Read on to learn more.
Posted: 16 Apr 2014 | Published: 16 Apr 2014


The Perfect Combo: ITIL, ITSM and Social Media
sponsored by BMC Software, Inc.
WHITE PAPER: This whitepaper details how social media is changing IT and covers the value it can bring to your service desk.
Posted: 24 Feb 2014 | Published: 24 Feb 2014

BMC Software, Inc.

Expand Your Services and Your Bottom Line
sponsored by LabTech Software
EBOOK: To remain relevant in the world of IT today, you need to think big. Access this e-book today, which introduces six must-have services that will boost your bottom-line and provide far-reaching benefits to your clients.
Posted: 31 Jan 2014 | Published: 21 Jan 2015

LabTech Software

Change the Way IT Delivers Value to the Business
sponsored by CA Technologies.
WEBCAST: In this comprehensive webcast, learn how you can measure, manage, and consistently deliver reliable services to your customers. Hear from a panel of six IT experts as they discuss how the increased focus on improving customer experience is impacting IT, as well as best practices and challenges to overcome in the transformation.
Posted: 14 Jan 2014 | Premiered: Jan 14, 2014

CA Technologies.

The shift from servers to services: Charting your future in the cloud era
sponsored by Hewlett Packard Enterprise
WEBCAST: The cloud is not only changing how IT organizations source and deliver technology – it's also leading IT organizations to be more service centric. This webcast explores what it means to be "service-centric" at both the organizational level and for IT professionals.
Posted: 26 Nov 2013 | Premiered: Nov 26, 2013

Hewlett Packard Enterprise
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ITIL DEFINITION (continued): …  of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. Hewlett-Packard Co. and Microsoft are two businesses that use ITIL as part of their own best practices frameworks.ITIL is organized into "sets" of books which are defined by related functions: service strategy, service design, managerial, service transition, service operation and continual service improvement. software. In addition to the books, which can be purchased online, ITIL services and products include training, qualifications, software tools and user groups such as the IT … 
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