ITIL Reports

EGUIDE: As lock-in concerns become less prevalent, public cloud adoption continues to rise; however, organizations find that some workloads are best left in-house. Discover the boons and challenges associated with public cloud deployment, and additionally learn how to leverage it to eliminate latency and increase response times for IoT apps.

Posted: 24 Oct 2016 | Published: 19 Oct 2016

EGUIDE: This exclusive eGuide addresses the role of this new concept, service level agreements (SLAs), some of the points of value it can offer your business, as well as number of helpful tips to keep in mind if you are deciding to implement the system.

Posted: 25 Jul 2016 | Published: 18 Jul 2016

EGUIDE: When it comes to contract negotiations, CIOs hold more sway than they think. Next time you negotiate with suppliers, ensure you get a better price from likes of SAP, IBM, Microsoft and Oracle. Access this expert guide to discover vendor negotiation tips for midmarket CIOs working with these vendors from Forrester Senior Analyst Duncan Jones.

Posted: 29 Jun 2016 | Published: 28 Jun 2016

EGUIDE: Is converging corporate infrastructure—to eliminate siloed servers, storage, data and processes—worth the risk of potential vendor lock-in? Discover how to yield maximum benefit from implementing converged infrastructure in your data center, as well as learn CI implementation best practices.

Posted: 23 Jun 2016 | Published: 21 Jun 2016

EGUIDE: In this expert e-guide, discover why a fresh approach to ITSM is not only required to remain competitive—it's essential for survival—and learn how SABRE technology is redefining ITSM support.

Posted: 29 Feb 2016 | Published: 24 Feb 2016

EZINE: This expert e-zine examines the increasing interest in leveraging white box switching as a means of enabling more network flexibility and choice, and how this shift could potentially "disrupt" your existing network operations.

Posted: 17 Nov 2015 | Published: 17 Nov 2015

EBOOK: In this comprehensive buyer's guide, our service management experts offer a checklist of considerations for buying next-gen ITSM software.

Posted: 26 Oct 2015 | Published: 26 Oct 2015

EBOOK: It's a brave new world for IT service management. Managing IT services today requires CIOs to keep up with cloud, mobile and users' insistence on self-service IT. This SearchCIO handbook, CIO contributor Harvey Koeppel explains why you should revamp your ITSM strategies.

Posted: 18 Jun 2014 | Published: 18 Jun 2014

WHITE PAPER: This informative white paper introduces an IT service management (ITSM) tool that automates the mapping of applications, infrastructure components, and their dependencies, resulting in a simplified approach to change and configuration management.

Posted: 02 Jun 2014 | Published: 31 Dec 2012

WHITE PAPER: Discover the three IT imperatives for a CIO-led transformation, and learn how CIOs are adopting strategies to change IT.

Posted: 19 May 2014 | Published: 19 May 2014

WHITE PAPER: Learn how codifying and automating unique processes with custom applications can save organizations time and money.

Posted: 19 May 2014 | Published: 19 May 2014

WHITE PAPER: Mobile devices can help organizations become more agile, cost efficient and competitive. Get tips on embracing mobility.

Posted: 19 May 2014 | Published: 19 May 2014

WHITE PAPER: Explore how to consolidate legacy, redundant IT services to accelerate growth, cut costs and complexities, and more.

Posted: 19 May 2014 | Published: 31 Jul 2013

WHITE PAPER: Find out how creating a great service catalog can help prove the value of IT, and why many consider it fundamental.

Posted: 19 May 2014 | Published: 30 Apr 2013

WHITE PAPER: Discover how Yale University used new ITSM technology and ITIL best practices to deliver world-class IT services.

Posted: 19 May 2014 | Published: 07 May 2013

EBOOK: The following ebook explores the most frequently asked questions about SDEs. Find out what they are, why they matter, and what they can do for your enterprise. Read on to learn more.

Posted: 16 Apr 2014 | Published: 16 Apr 2014

WHITE PAPER: This whitepaper details how social media is changing IT and covers the value it can bring to your service desk.

Posted: 24 Feb 2014 | Published: 24 Feb 2014

EBOOK: To remain relevant in the world of IT today, you need to think big. Access this e-book today, which introduces six must-have services that will boost your bottom-line and provide far-reaching benefits to your clients.

Posted: 31 Jan 2014 | Published: 21 Jan 2015

WEBCAST: The cloud is not only changing how IT organizations source and deliver technology – it's also leading IT organizations to be more service centric. This webcast explores what it means to be "service-centric" at both the organizational level and for IT professionals.

Posted: 26 Nov 2013 | Premiered: Nov 26, 2013

WEBCAST: As IT environments become more dynamic, your operations teams need a unified approach to management and monitoring. In this webcast, learn how automatic detection and automated monitoring setup and configuration are two methods for meeting IT challenges. Inside, discover how the "management cockpit" improves management, and much more.

Posted: 13 Nov 2013 | Premiered: Nov 13, 2013

WHITE PAPER: This expert guide details how to get the right ITIL and ITSM tools and processes in place to do and effective and efficient job.

Posted: 05 Nov 2013 | Published: 05 Nov 2013

WHITE PAPER: To achieve decision agility, IT organizations need a scalable way to make business sense out of disconnected financial, operational, and project data about their application portfolio. Read on to learn more about innovative solutions!

Posted: 16 Oct 2013 | Published: 15 Oct 2013

WHITE PAPER: This whitepaper covers creating a corporate-wide integration strategy for Software-as-a-Service that meets business needs and improves your quality of service.

Posted: 08 Oct 2013 | Published: 08 Oct 2013

EGUIDE: In this expert e-guide from SearchCloudComputing.com, discover how to deploy proper cloud management services and trust your move to the cloud will ensure successful operations, even in an off-site data center.

Posted: 07 Oct 2013 | Published: 07 Oct 2013

BROCHURE: A powerful convergence of forces — mobile, social, cloud and information — is rapidly reshaping how business gets done now and in the future. Gartner believes CIOs and senior IT executives are at the center of this transformation, leading the creation of the digital enterprise.

Posted: 16 Sep 2013 | Published: 16 Sep 2013