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ALSO CALLED: Information Technology Infrastructure Library, IT Infrastructure Library
DEFINITION: The Information Technology Infrastructure Library (ITIL) is a globally recognized collection of best practices for information technology (IT) service management. The United Kingdom's Central Computer and Telecommunications Agency (CCTA) created ITIL in response to growing dependence on information technology for meeting business needs and goals. ITIL provides businesses with a customizable framework  … 
Definition continues below.
ITIL Reports
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Unified Infrastructure Management for Databases: An Overview
sponsored by CA Technologies
WHITE PAPER: Discover unified database infrastructure management that delivers comprehensive monitoring across multiple database servers, as well as will uncover performance bottlenecks. Access now to ensure database integrity with a solution that supports Oracle, IBM DB2, SQL Server, Sybase, and IBM Informix.
Posted: 23 Sep 2016 | Published: 31 Dec 2014

CA Technologies

Moving Beyond Masking and Subsetting: Realizing the Value of Test Data Management
sponsored by CA Technologies
WHITE PAPER: This paper describes common problems and potential benefits of Test Data Management (TDM) in a testing and development environment. Debunk assumptions that could be holding you back from better TDM, learn why masking production data is not a simple solution, and discover a more efficient and easier TDM policy for IT.
Posted: 22 Sep 2016 | Published: 31 Jul 2016

CA Technologies

How to Achieve Transformative Business Outcomes with ITSM
sponsored by Hewlett-Packard Enterprise
VIDEO: Tune into this brief video to achieve transformative business outcomes with an ITSM that will improve organizational agility, boost business efficiency, and lower operational costs. Watch now to faster realize transformative ideas for the enterprise—and deliver them with greater impact.
Posted: 19 Sep 2016 | Premiered: 31 Dec 2015

Hewlett-Packard Enterprise

Why You Shouldn’t Be Afraid of Replacing Your Legacy ITSM Suite
sponsored by ServiceNow
WHITE PAPER: Migrating to a modern ITSM platform has myriad benefits. So why aren't more companies doing it? This white paper explores the fear of legacy suite change and how to overcome it.
Posted: 19 Sep 2016 | Published: 01 Aug 2016


Benchmarking Your Internal IT Costs: Building Your IT Infrastructure Service Baseline
sponsored by Windsor Group
WHITE PAPER: This analytic white paper introduces the importance of benchmarking your internal IT costs by keeping track of your IT service baseline. Doing this can define your current IT infrastructure service cost and output, as well as act as a measurement tool for continuous improvement.
Posted: 16 Sep 2016 | Published: 01 Jul 2016

Windsor Group

Put Your Customer First with Scalable and Adaptable Unified Infrastructure Monitoring
sponsored by CA Technologies
SOFTWARE DOWNLOAD: Are disparate monitoring systems tripping you up with convoluted complexity? Download here a free trial of CA Unified Infrastructure Management, which will empower your customer-first strategies with a scalable, adaptable unified monitoring solution—eliminating the need for disparate monitoring systems.
Posted: 13 Sep 2016 | Premiered: 13 Sep 2016

CA Technologies

EAM Energy Performance: Extending the Asset Life
sponsored by Infor
WHITE PAPER: To stay competitive, you need to understand the energy behind asset management. Access this paper to extend the life of your assets with an energy performance management system that will increase your return on assets, improve visibility, allow continuous peak-demand analysis, and more.
Posted: 09 Sep 2016 | Published: 09 Sep 2016


Automated Test Data Creation: An IT Manager's Review
sponsored by CA Technologies
VIDEO: Don't let manual data creation bog down IT ops. Tune into this video to discover a test data manager (TDM) that creates data on demand, allowing IT to revolutionize testing. View now to learn how to capture and recreate data models on demand from existing legacy apps with this TDM.
Posted: 09 Sep 2016 | Premiered: 29 Feb 2016

CA Technologies

2016 Global Server Hardware, Server OS Reliability Report
sponsored by SAP/Lenovo/Intel
ANALYST REPORT: Explore the findings of the ITIC's 2016 Global Server Hardware and Server OS Reliability Survey, and discover what executives and IT managers from over 600 organizations are saying about the most common causes of downtime—and the most reliable servers on the market.
Posted: 09 Sep 2016 | Published: 31 Jul 2015


7 Use Cases for Meeting Your Comprehensive Test Data Needs
sponsored by CA Technologies
RESOURCE: Address quality and compliance challenges that arise from provisioning large copies of production data with a comprehensive test data management solution. Read on to learn 7 methods for the reduction of IT ops complexity in application delivery and in DevOps development.
Posted: 08 Sep 2016 | Published: 08 Sep 2016

CA Technologies

Sonora Quest Labs Runs Converged System for Better Flexibility and More Value
sponsored by NTT ICT
VIDEO: In this video case study, see how by implementing HPE's Converged System 240, Sonora Quest Labs was able to improve their VM flexibility and deliver greater value to their organization as a whole.
Posted: 08 Sep 2016 | Premiered: 12 Jan 2016


Addressing the Sharp Demand for Managing IT Complexity (CIO Insight)
sponsored by SAP/Lenovo/Intel
WHITE PAPER: Identify the root causes of IT complexity, and learn how to mitigate the burden it imposes on internal operations, especially agility and real-time information access. Read on now to reduce complexity and simplify IT ops.
Posted: 07 Sep 2016 | Published: 30 Jun 2015


Digitizing IT: IT Leadership for the Next Phase of Digital Transformation
sponsored by SAP/Lenovo/Intel
ANALYST REPORT: Examine the challenges facing, and opportunities presented to, IT leadership in the era of digital transformation. Access this report to prepare your organization for the next phase of digitization, and discover why digital transformation lacks strategic co-ordination and how IT can take an active role.
Posted: 07 Sep 2016 | Published: 07 Sep 2016


Deepen Visibility into Cloud and Hybrid IT with Unified Infrastructure Management
sponsored by CA Technologies
WHITE PAPER: Learn why it's recommended your organization extends the visibility of existing infrastructure tools with a unified, hybrid IT monitoring platform—providing visibility into traditional and next-generation technologies. Read on to take a unified approach to IT ops, and monitor all hybrid cloud, software-defined, and converged environments.
Posted: 07 Sep 2016 | Published: 30 Jun 2016

CA Technologies

Digital Business: CFOs and CIOs Find Success Through Collaboration
sponsored by SAP/Lenovo/Intel
WHITE PAPER: As digitalization and connectivity continue to change IT's function, CIOs are taking responsibility for leading innovation. Learn how to reenergize the CIO/CFO dynamic to both advance the interests of the business, as well as drive digital innovation.
Posted: 06 Sep 2016 | Published: 31 Dec 2015


How IT-Business Collaboration and Speed Drive Digital Business
sponsored by SAP/Lenovo/Intel
RESOURCE: Discover how to drive digital innovation and unlock organization-wide business value by prioritizing the effective collaboration between IT and LOB.
Posted: 06 Sep 2016 | Published: 06 Sep 2016


HC380: Your New VM Vending Machine
sponsored by NTT ICT
VIDEO: In this video, see for yourself how quickly and effectively hyper-converged infrastructure can enable businesses to deploy new VMs faster and more efficiently than ever before. View now to learn more.
Posted: 06 Sep 2016 | Premiered: 15 Mar 2016


The Right Infrastructure Strategy to Support Bimodal IT Capabilities
sponsored by Red Hat
RESOURCE: Learn the importance of implementing a bimodal IT infrastructure to handle extreme, real-time innovation. Access this resource and discover how business leaders can create their own bimodal infrastructure strategy that enables the IT team to be prepared for the future's rapidly evolving cloud innovations.
Posted: 31 Aug 2016 | Published: 31 Aug 2016

Red Hat

Technology Dependency Map
sponsored by Databarracks
ASSESSMENT TOOL: Use this tool to map your IT services to the assets that support them and reveal the hidden dependencies within your infrastructure.
Posted: 30 Aug 2016 | Published: 30 Aug 2016


2016 ITSSM Vendor Evaluation
sponsored by ServiceNow
ANALYST REPORT: In this 2016 expert analysis, Gartner breaks down each vendor's strengths and cautions as well as focuses on vendors that offer not only IT service support functions but also next-generation support capabilities specific to mobility.
Posted: 30 Aug 2016 | Published: 24 Aug 2016


Common Hyper-Converged Network Concerns and Solutions
sponsored by NTT ICT
EGUIDE: Do your apps require either very high or very specific performance? Discover in this expert guide how to identify and resolve hyper-converged networking bottlenecks by implementing a dedicated storage network and examining how data is stored within your architecture.
Posted: 09 Aug 2016 | Published: 09 Aug 2016


A Shift to Remote IT Services Alleviates Support and Help Desk Headaches
sponsored by LogMeIn, Inc.
WHITE PAPER: This infographic identifies the diverse demands of the end user, as well as the multifaceted world of modern computing, and how you can manage these challenges through remote IT support services.
Posted: 05 Aug 2016 | Published: 05 Aug 2016

LogMeIn, Inc.

Mapping the Route to Leadership in Hyperconverged Infrastructure
sponsored by Softchoice Corporation
RESOURCE: Learn how to drive strategic growth—fueled by greater IT efficiency—using a hyperconverged system that comprises scale-out hardware and web-scale infrastructure. Find out how to increase systems reliability by discovering how HCI delivers economic cloud efficiency.
Posted: 05 Aug 2016 | Published: 05 Aug 2016

Softchoice Corporation

Ability to Build Hyper-Scale Data Centers at Hyper-Speed Helps Eliminate IT Expansion Risk and Uncertainty
sponsored by CyrusOne
CASE STUDY: In this case study, discover how IT deployment delivered a high-quality data center product in the same amount of time it would take enterprises to order and receive the computing equipment. Read on to see how this construction ensures its customers are able to scale at hyper-speed to meet their data center capacity needs.
Posted: 04 Aug 2016 | Published: 01 Jan 2016


Data Center Solutions for Government
sponsored by CyrusOne
WHITE PAPER: SI leverage data center providers can help solve key issues for federal agencies by offering benefits like, colocation to support and scale IT infrastructure disaster recovery to provide critical backup of data, networking to improve performance, and more. Access this white paper to discover if any of these solutions can benefit your data center.
Posted: 02 Aug 2016 | Published: 01 Aug 2015

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ITIL DEFINITION (continued): …  of best practices to achieve quality service and overcome difficulties associated with the growth of IT systems. Hewlett-Packard Co. and Microsoft are two businesses that use ITIL as part of their own best practices frameworks.ITIL is organized into "sets" of books which are defined by related functions: service strategy, service design, managerial, service transition, service operation and continual service improvement. software. In addition to the books, which can be purchased online, ITIL services and products include training, qualifications, software tools and user groups such as the IT … 
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