Software  >   Applications Software  >   Enterprise Applications Software  >  

CRM Software

RSS Feed    Add to Google    Add to My Yahoo!
ALSO CALLED: CRM Application, Customer Relationship Management Software
DEFINITION: Apex is a development platform for building software as a service (SaaS) applications on top of Salesforce.com's customer relationship management (CRM) functionality. Apex allows developers to access Salesforce.com's back-end database and client-server interfaces to create third-party SaaS applications. Apex includes an application program interface (API) that developers can use to access user data  … 
Definition continues below.
CRM SoftwareReports
26 - 50 of 331 Matches Previous Page  | Next Page
A Communications Solution to Bank On: Summerland Credit Union
sponsored by NEC
CASE STUDY: Find out how advanced call center software helped one organization support staff communications needs in addition to business productivity and customer service drivers.
Posted: 21 Nov 2014 | Published: 31 Dec 2011

NEC

The Challenges of a CRM Upgrade
sponsored by NEC
VIDEO: Find out how you can benefit from a CRM upgrade, without crumbling under the pressure of the move.
Posted: 21 Nov 2014 | Premiered: 27 Nov 2013

NEC

Gumala Aboriginal Corporation Establishes a Platform for Growth with CRM Solution
sponsored by NEC
CASE STUDY: Find out how an industry-leading automated and integrated CRM solution has helped one organization reduce manual data entry and has optimized their contact center.
Posted: 20 Nov 2014 | Published: 31 Dec 2013

NEC

Diabetes WA Adopts New CRM Software to Enhance the Customer Experience
sponsored by NEC
CASE STUDY: Find out how new CRM software helped Diabetes WA consolidate relationship management for participants on the database to provide better customer service.
Posted: 19 Nov 2014 | Published: 31 Dec 2013

NEC

How APIs Displace ESBs and SOA in the Enterprise
sponsored by Apigee
WHITE PAPER: Powering interactions via apps requires a new architecture. Companies today seek to leverage the latest forms of mobile and rich-client engagement to build new experiences. Enterprises must move from delivering web apps as the primary interaction channel to powering interactions across multiple interactive touch points.
Posted: 18 Nov 2014 | Published: 18 Nov 2014

Apigee

Recruitment Solution Amplifies Candidate Management
sponsored by NEC
CASE STUDY: Uncover the ins-and-outs of the CRM solution a global recruitment company used to improve their relationships with clients.
Posted: 18 Nov 2014 | Published: 31 Dec 2012

NEC

Empower Your Business: Microsoft Dynamics CRM
sponsored by NEC
WHITE PAPER: Uncover a complete list of benefits you can gain from a streamlined, simple and effective approach to CRM.
Posted: 18 Nov 2014 | Published: 18 Nov 2014

NEC

Improving Operational Efficiencies and Customer Service: SA Public Transport Services Division
sponsored by NEC
CASE STUDY: Find out how a cloud-based CRM platform helped PTSD improve their response time to customer inquiries.
Posted: 18 Nov 2014 | Published: 31 Dec 2013

NEC

An Exceptional Customer Experience Platform in the Cloud
sponsored by NEC
WHITE PAPER: Find out which industry-leading vendor has the cloud-enabled customer experience solution needed to achieve countless benefits, including improved customer satisfaction.
Posted: 18 Nov 2014 | Published: 31 Dec 2013

NEC

Marketing Strategies for Highly Personalized Online Experiences
sponsored by Infor
WHITE PAPER: Find out why everyone is talking about personalization and uncover 5 strategies to achieve personalized online experiences.
Posted: 14 Nov 2014 | Published: 14 Nov 2014

Infor

Winning at Experience Across the Customer Journey
sponsored by Infor
RESOURCE: Find out what it takes to deliver the ultimate customer experience across a customer's entire journey.
Posted: 13 Nov 2014 | Published: 13 Nov 2014

Infor

Are the Lights Still On? Meeting the Omni-Channel Marketing Challenge
sponsored by Infor
WHITE PAPER: Learn how an omni-channel marketing strategy can help you deliver an exceptional customer experience at all times.
Posted: 13 Nov 2014 | Published: 13 Nov 2014

Infor

How Banks Can Exceed Customer Expectations
sponsored by Hewlett-Packard Limited
WHITE PAPER: Find out how an end-to-end information workflow solution specifically designed for banking can help you exceed customer expectations.
Posted: 11 Nov 2014 | Published: 31 Mar 2014

Hewlett-Packard Limited

Maintaining a Successful Multichannel CRM
sponsored by ComputerWeekly.com
RESOURCE: The age of the isolated call center is over; no longer can we optimize a single channel in isolation. We need to give customers multiple ways to reach us. Is your organisation running a multichannel CRM interface? Take our brief survey on CRM and gain instant access to our expert guide, Customer experience consistency key to successful CRM.
Posted: 10 Nov 2014 | Published: 10 Nov 2014

ComputerWeekly.com

Banks Must Reinvent the Customer Experience to Meet New Demands
sponsored by Hewlett-Packard Limited
WHITE PAPER: Find out how to give your bank a makeover that will accommodate the most recent customer demands.
Posted: 10 Nov 2014 | Published: 31 Mar 2014

Hewlett-Packard Limited

The Content Marketing Challenges – Exposed
sponsored by IBM
WHITE PAPER: Dive deep into the challenges and inefficiencies of today's marketing production cycle, and find out how marketers can take control of the entire content marketing process.
Posted: 16 Oct 2014 | Published: 31 Aug 2014

IBM

Providing the Foundation for an Omni-Channel Customer Experience
sponsored by IBM
WHITE PAPER: Find out how a complete omni-channel commerce solution can help your business develop the seamless experience customers demand.
Posted: 16 Oct 2014 | Published: 31 Jul 2013

IBM

From Disney to Dishwashers: Digital CRM to Change Customer Experience
sponsored by IBM
EGUIDE: Find out how your business can make the most out of digital CRM.
Posted: 25 Sep 2014 | Published: 25 Sep 2014

IBM

Measuring Cloud-Based Contact Center Performance
sponsored by Genesys
WHITE PAPER: Cloud deployment has become the preferred method for companies sourcing their CRM and contact center applications for inbound and outbound contact handling. This Market Insight examines the prospects for these applications and discusses when it might be appropriate for contact centers to complete the move into the cloud with hosted APO.
Posted: 17 Sep 2014 | Published: 17 Sep 2014

Genesys

The Latest Contact Center Advancements
sponsored by Genesys
ANALYST REPORT: Gartner recently released the Magic Quadrant for Contact Center Infrastructure 2014, an annual report analyzing the contact center infrastructure vendors. Gartner positions vendors based on Completeness of Vision and Ability to Execute.
Posted: 16 Sep 2014 | Published: 16 Sep 2014

Genesys

Exceptional Customer Experiences: One Platform for Every Communication Channel
sponsored by IBM
VIDEO: The following video demo highlights how a fictional company, Greenwell Financial, used IBM's Digital Experience platform to create market-leading customer experiences. Additionally, this demo explores new features coming in the platform such as renditions, new integrations, and more.
Posted: 16 Sep 2014 | Premiered: 16 Sep 2014

IBM

Case study: How one company improved customer loyalty, service, efficiency
sponsored by Genesys
WHITE PAPER: Stericycle, a medical waste disposal leader, knew that managing the customer experience was essential to the company's continued growth and success. View this analyst report to find out the solution Stericycle found, and how similar technology can also help your business.
Posted: 12 Sep 2014 | Published: 31 Dec 2013

Genesys

Selecting a Cloud-Based Contact Center Solution
sponsored by Genesys
WHITE PAPER: Genesys has acquired assets to bypass the long R&D process required to build from scratch, yet skillfully planned a phased integration to provide customers with cloud functionality they need quickly. Frost & Sullivan is pleased to present Genesys with the 2014 Cloud Contact Center Solutions Company of the Year Award.
Posted: 12 Sep 2014 | Published: 12 Sep 2014

Genesys

Modernizing your Contact Center
sponsored by TechTarget
RESOURCE: Social media and heightened customer expectations are forcing contact centers to update technology and strategy. To offer outstanding customer service, companies must decide between having a hosted or an on-premises model—or a little of both. Take our survey on CRM and get immediate access to our eguide, The Makings of a Modern Contact Center.
Posted: 08 Sep 2014 | Published: 18 Mar 2014

TechTarget

Top 10 Ways to Use Help Desk to Build Your MSP Business
sponsored by N-able Technologies
WHITE PAPER: This informative resource provides 10 helpful suggestions for building a successful MSP business, starting with the help desk.
Posted: 28 Aug 2014 | Published: 28 Aug 2014

N-able Technologies
26 - 50 of 331 Matches Previous Page    1 2 3 4 5    Next Page
 
CRM SOFTWARE DEFINITION (continued): …  on Salesforce.com. This API allows developers to use common SaaS components, like Web widgets or a multi-tenant database, without the need to develop much of the infrastructure traditionally associated behind SaaS programs.Apex applications are usually hosted and run directly from Salesforce.com's servers. No installation on a user's local PC is necessary because of this hosting. A user simply purchases a given Apex program through AppExchange, Saleforce.com's Web portal for add-ons to CRM. The user is then able to access the program through the standard interface. Once created, an application … 

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement