9 Critical Steps in Designing Enterprise-Wide Feedback Systems
sponsored by MarketTools, Inc.
WHITE PAPER:
This white paper summarizes the benefits of the MarketTools CustomerSat Design Methodology, a proven approach to designing enterprise-wide feedback systems that MarketTools CustomerSat professionals have developed, refined, and perfected over nearly a decade.
Posted: 25 Nov 2009 | Published: 25 Nov 2009
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CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs
sponsored by Pivotal CRM, a CDC Software solution
WHITE PAPER:
This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.
Posted: 11 Nov 2009 | Published: 11 Nov 2009
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Beyond the Thin Client: Why a Smart Client CRM Solution May Be a Smarter Choice
sponsored by Pivotal CRM, a CDC Software solution
WHITE PAPER:
This white paper compares and contrasts the two primary alternatives to thin clients and examines the differentiating characteristics that could impact your CRM implementation. Read on to learn why a smart client CRM solution may be a smarter choice.
Posted: 11 Nov 2009 | Published: 11 Nov 2009
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Ready Access to Real-Time Data Helps Small Businesses Thrive
sponsored by SAP AG
WHITE PAPER:
Today there is new and affordable technology that enables small businesses to access current data from any location, respond quickly to change, and thrive in a volatile business environment. A good example of this technology is the SAP® Business One application. Read this white paper to learn more!
Posted: 29 Oct 2009 | Published: 29 Oct 2009
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Which Off-line CRM solution for Field Force?
sponsored by Wipro Technologies
WHITE PAPER:
This paper explores four different choices available for offline CRM solution based on SAP platform, namely SAP CRM Mobile Solutions for Laptop users, SAP CRM on Blackberry on other PDA's, CRM Online solution accessed over internet, Offline recording of information using SAP Interactive forms by Adobe.
Posted: 21 Oct 2009 | Published: 21 Oct 2009
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Winning in Today's Environment: Six Imperatives for the Chief Sales Officer
sponsored by Oracle Corporation
WHITE PAPER:
Download the Oracle CRM White Paper, "Winning in Today's Environment: Six Imperatives for the Chief Sales Officer," to learn how you can deploy several best practices to achieve unparalleled sales success in your organization.
Posted: 20 Oct 2009 | Published: 20 Oct 2009
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Make CRM Work the Way Salespeople Do
sponsored by Oracle Corporation
WHITE PAPER:
This white paper examines how traditional CRM technologies, while valuable in helping organizations manage customers and revenues, have not really assisted the salesforce do their jobs.
Posted: 08 Oct 2009 | Published: 08 Oct 2009
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VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers
sponsored by Five9
WHITE PAPER:
Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.
Posted: 10 Sep 2009 | Published: 10 Sep 2009
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Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional
sponsored by Microsoft
WHITE PAPER:
This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2). There are many different solutions available to encrypt data on disk.
Posted: 10 Sep 2009 | Published: 10 Sep 2009
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Wealth Management Firms Choose CRM to Improve Productivity and Client Service
sponsored by Microsoft
WHITE PAPER:
To more clearly understand how wealth management firms are using Microsoft Dynamics CRM, Microsoft turned to IT advisory firm Mainstay Partners for an independent assessment. Mainstay Partners interviewed a number of firms to identify the measurable benefits they have achieved through deploying Microsoft Dynamics CRM.
Posted: 25 Aug 2009 | Published: 25 Aug 2009
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Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional
sponsored by Microsoft
WHITE PAPER:
This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2).
Posted: 25 Aug 2009 | Published: 25 Aug 2009
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Microsoft Dynamics RoleTailored Business Productivity: "Software Designed for Your People"
sponsored by Microsoft
WHITE PAPER:
By automating and streamlining financial, customer relationship and supply chain processes, Microsoft Dynamics brings together people, processes and technologies, increasing the productivity and effectiveness of the business, and helping drive business success. Explore the Microsoft Dynamics Customer Model and how it's reflected in this software.
Posted: 18 Aug 2009 | Published: 18 Aug 2009
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Sales and Marketing: The New Power Couple
sponsored by Microsoft
WHITE PAPER:
This white paper will review the obstacles to making business development a team sport and then will present best practices around people, process and technology for aligning the sales and marketing organization.
Posted: 18 Aug 2009 | Published: 18 Aug 2009
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CRM Built for Marketing: The Executive Guide to Selecting CRM that Meets Marketing Needs
sponsored by Pivotal CRM, a CDC Software solution
WHITE PAPER:
How can a company ensure that their marketing department's needs are represented when choosing an enterprise-level CRM system? This white paper provides core principles companies can use to help them select a CRM system that each marketing team member feels was built just for them.
Posted: 23 Jul 2009 | Published: 23 Jul 2009
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Innovative Marketing Strategies for Individual and Personal Lines Insurers
sponsored by Infor CRM
WHITE PAPER:
In this paper you will learn just how important each customer interaction is and how companies are turning to Infor CRM Epiphany Inbound Marketing for Insurance to be able to manage their customers on a highly personal basis which greatly increases customer loyalty and satisfaction which will ultimately increase sales and profitability.
Posted: 22 Jul 2009 | Published: 22 Jul 2009
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Making Interactions More Intelligent Across All Channels in the Retail Finance Industry
sponsored by Infor CRM
WHITE PAPER:
In this paper you will learn the best practices and the bottom-line benefits in multi-channel inbound marketing. Read on to learn more about multi-channel inbound marketing and how Infor CRM Epiphany Inbound Marketing for Retail Finance can help drive revenue out of each customer interaction.
Posted: 22 Jul 2009 | Published: 22 Jul 2009
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Drive Business Processes: Achieving the "Last Mile" of Business Productivity
sponsored by Microsoft
WHITE PAPER:
Bring the two most powerful information systems in your business together more intuitively and more completely than ever before. Microsoft Dynamics and the Microsoft Office system work together in new ways to help workers reach the information and people they need to be productive and deliver excellent customer service.
Posted: 21 Jul 2009 | Published: 21 Jul 2009
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7 Tactics For Smart Businesses to Increase Revenues and Decrease Expenses in Any Economy
sponsored by SAP BusinessObjects
WHITE PAPER:
Every organization faces its own unique challenges in getting the job done. But at the end of the day, it all comes down to increasing revenue while decreasing expenses. See how Business Objects reporting solutions allow you to do just that.
Posted: 17 Jun 2009 | Published: 17 Jun 2009
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The Top 3 Reasons CRM Initiatives (Still) Fail - And How To Avoid Them
sponsored by Pivotal CRM, a CDC Software solution
WHITE PAPER:
This white paper looks at the top three reasons that CRM initiatives fail to achieve their goals and provides clear, practical recommendations for ensuring that your CRM initiative avoids these pitfalls and delivers desired returns.
Posted: 10 Jun 2009 | Published: 10 Jun 2009
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Get Closer To Your Best Customers: A Shift In Customer Strategies In A Time Of Crisis
sponsored by SAP America Inc
WHITE PAPER:
The extraordinary circumstances of the current economic crisis have changed the operating rules for companies of every size, in every industry. Companies now face a unique opportunity to reexamine traditional business practices and make much-needed changes - changes that will help them survive the downturn and flourish with the inevitable up...
Posted: 04 Jun 2009 | Published: 04 Jun 2009
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Best Practices of the Best-Run Sales Organizations: Sales Opportunity Blueprinting
sponsored by SAP America Inc
WHITE PAPER:
Leadership teams in today's strongest sales groups have discovered best practices to achieve exponential results. This SAP Executive Insight looks at leading-edge companies and examines how they excel in areas where most sales organizations struggle.
Posted: 27 Apr 2009 | Published: 27 Apr 2009
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Simplify Oracle CRM On Demand Integration
sponsored by Cast Iron Systems
WHITE PAPER:
Oracle CRM on Demand solutions offer tremendous benefits like rapid implementations, ease-of-use and subscription pricing. SaaS adoption is increasing so the need to integrate between such products and backend applications is critical to rapidly realizing the full benefits of the solution. Read this paper for more.
Posted: 23 Feb 2009 | Published: 23 Feb 2009
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CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success
sponsored by Pivotal CRM, a CDC Software solution
WHITE PAPER:
This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.
Posted: 20 Feb 2009 | Published: 20 Feb 2009
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Software as a Service Dramatically Improves CRM Success
sponsored by Oracle Corporation
WHITE PAPER:
Explore the results of this Yankee Group study aimed at determining how on-demand technology can be used to improve sales effectiveness. Gain a deeper understanding of the difference between sales administration and sales effectiveness and the role technology plays in driving revenue.
Posted: 02 Jun 2008 | Published: 02 Jun 2008
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Simplify Software as a Service (SaaS) Integration
sponsored by Cast Iron Systems
WHITE PAPER:
Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data.
Posted: 25 Jan 2008 | Published: 25 Jan 2008
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