Why Cloud? Better Security than Most Companies Can Provide Themselves
sponsored by Five9
WHITE PAPER:
This white paper explains how cloud security may be the safer investment for businesses, including customer-oriented organizations and contact centers. Discover why moving applications to the cloud could better protect your data than if it were kept on-premise.
Posted: 07 May 2013 | Published: 07 May 2013
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Can the Cloud Deliver More Up-time than On-premises Deployments?
sponsored by Five9
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Many people suggest cloud computing offers increased up-time and app availability, but turn to this resource to investigate the truth behind this statement. Learn the key elements of achieving industry-leading application up-time, and the cost of delivering top-notch service from the cloud versus in-house systems.
Posted: 26 Apr 2013 | Published: 26 Apr 2013
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Informatica PowerCenter to Salesforce ODBC Integration
sponsored by Progress DataDirect
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This tutorial introduces a data connectivity platform that allows you to migrate, replicate, cleanse, and synchronize Salesforce customer relationship management (CRM) data. Find step-by-step configuration instructions that let you successfully integrate your CRM data – read on to learn more now.
Posted: 02 Apr 2013 | Published: 31 May 2012
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How Adaptive Case Management Drives Better Customer Engagement
sponsored by Kofax, Inc.
WHITE PAPER:
This white paper discusses the necessary role of adaptive case management in enabling a more responsive, flexible, and effective customer engagement in an era when the rising power of the individual demands a new architecture of engagement for customers and employees alike.
Posted: 22 Feb 2013 | Published: 22 Feb 2013
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Next Practices in Insurance: Driving Growth with Better Customer Engagement
sponsored by Kofax, Inc.
WHITE PAPER:
This in-depth resource to discover how innovative insurers are adopting customer-centric practices, such as new capture-enabled technologies to automate and expedite claims processing and customer service. Find out how you can benefit from the adoption of capture technologies within your organisation.
Posted: 22 Feb 2013 | Published: 31 Dec 2012
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SharePoint Test Pilot Program
sponsored by Kroll Ontrack, Inc.
WHITE PAPER:
This short white paper reveals how your organization can set up a test environment of a SharePoint system with just a few pilot groups or departments.
Posted: 18 Feb 2013 | Published: 18 Feb 2013
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Delivering a Personalized Experience: the Multichannel Contact Center
sponsored by Avaya
WHITE PAPER:
Whether your goal is to provide the best customer experience possible, increase sales, or reduce costs, the multichannel contact center delivers. Because customers want – and demand – access to customer service and support via their channel or media of choice, supporting a voice-only channel is no longer an option.
Posted: 11 Feb 2013 | Published: 11 Feb 2013
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Customer Experience: Empowering People. Powering Brands.
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
The way you do business has changed. Today's customers can make decisions about the products or services you offer without ever contacting your company directly, making an exceptional experience across all customer touch points paramount. Read on to learn about innovative technologies can help you enhance the customer experience.
Posted: 14 Dec 2012 | Published: 14 Dec 2012
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Customer Experience for Marketing: Oracle Commerce Solutions
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
Today, customers hold the buying power – not marketing. In fact, research shows that 73% of customers will be loyal to brands that deliver a great customer experience. Read this paper to discover how the customer experience is driving business value and learn the 3 key principles of delivering an exceptional experience.
Posted: 13 Dec 2012 | Published: 13 Dec 2012
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Customer Experience for Commerce: Oracle Commerce Solutions
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
This exclusive resource explores the factors influencing the changing commerce landscape, including the impact mobility and social networking are having on the customer experience, and outlines technology tools from Oracle designed to help you optimize your customer experience management strategies.
Posted: 12 Dec 2012 | Published: 12 Dec 2012
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Powering the Cross-Channel Customer Experience with Oracle’s Complete Commerce
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
Read this white paper and gain an understanding of Complete Commerce and how it can change the way you interact with your customers. Complete Commerce can help you unify your customer's experience, personalize their journey, maximize engagement and optimize the execution along the way.
Posted: 11 Dec 2012 | Published: 01 Mar 2012
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Deliver Extraordinary Customer Experience
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
Exceptional customer service can be a major differentiator in today's market. However, with more communication channels than ever before, devising an effective strategy can be difficult. Inside this paper learn 6 tips for achieving stellar customer service and find out how the right CRM tool can help set you apart from the competition.
Posted: 10 Dec 2012 | Published: 10 Dec 2012
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HP Warranty & Claims Management for Manufacturing - Solution Overview
sponsored by Hewlett-Packard Limited
WHITE PAPER:
Outsourcing services from your manufacturing company means you lose control, visibility, and data accuracy. To regain control you need to extend your customer relationship management (CRM) and enterprise resource planning (ERP) systems to users not part of your company. Read this paper to learn how an application can help address these needs.
Posted: 07 Sep 2012 | Published: 07 Sep 2012
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HP Client Engagement for Wealth Managers
sponsored by Hewlett-Packard Limited
WHITE PAPER:
A staggering 75 % of people leave their parents' wealth managers services. Learn to meet the challenges posed by today's new breed of clients by leveraging customer relationship management (CRM) applications, such as addressing today's pain points, functionality that meets your needs, transforming risks to your client base, and more.
Posted: 06 Sep 2012 | Published: 06 Sep 2012
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HP Customer & Dealer Management System for Automotive - Solution Overview
sponsored by Hewlett-Packard Limited
WHITE PAPER:
Read this paper to learn about one application that can integrate your dealer management systems (DMS) and customer relationship management (CRM) applications to optimize performance. By filtering these processes to distributors and original equipment manufacturers (OEMs), you can maximize operation performance and leverage real time analytics.
Posted: 06 Sep 2012 | Published: 06 Sep 2012
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Sales Maximize Profitability, Improve Performance, and Deliver Customer Value
sponsored by SAP America, Inc.
WHITE PAPER:
Learn why your sales team's success depends upon its ability to acquire and grow profitable customer relationships and how the SAP Customer Relationship Management (SAP CRM) application can help by empowering it with the tools and information necessary to plan and analyze sales execution throughout the entire sales cycle.
Posted: 20 Aug 2012 | Published: 07 Oct 2010
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CallPro CRM e-marketing features
sponsored by CallPro CRM
WHITE PAPER:
Does your customer relationship management (CRM) lack the agility and flexibility you need to effectively support sales and marketing professionals? Watch this webcast to learn about a CRM system that offers intelligent and flexible e-marketing capabilities with advanced follow-up features to help catch more prospects and close more sales.
Posted: 27 Aug 2012 | Published: 01 Aug 2012
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Using Case Management to Empower Employees and transform Customer Service
sponsored by Kofax, Inc.
WHITE PAPER:
This white paper demonstrates how empowering your employees can lead to significantly improved customer service. Learn how dynamic case management applications can assist in delivering employee empowerment and transform the customer experience.
Posted: 24 Aug 2012 | Published: 24 Aug 2012
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Why a Call Centric CRM?
sponsored by CallPro CRM
WHITE PAPER:
Is your current customer relationship management (CRM) software negatively impacting your selling potential? Many of the CRM software options today have lost focus on their primary users – sales professionals – and are actually decreasing sales activity. Read on to learn how a call-centric CRM strategy can alleviate this challenge.
Posted: 23 Aug 2012 | Published: 01 Aug 2012
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A Success Model for CRM Integration, And How to Avoid the Most Common Mistake
sponsored by Scribe Software Corporation
WHITE PAPER:
As more companies begin to implement customer relationship management (CRM) applications, many struggle with common integration challenges. This paper offers a three step success model for CRM integration projects. Read on to learn the characteristics, implementation requirements, benefits, data replication and process integration.
Posted: 22 Aug 2012 | Published: 01 May 2011
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LEGO: Nurturing Consumer Loyalty Bloomberg BusinessWeek Article
sponsored by SAP America, Inc.
WHITE PAPER:
This LEGO customer success story reported by Bloomberg Businessweek highlights how LEGO leverages SAP Customer Relationship Managment (SAP CRM), especially the loyalty management software, to run the compnay's customer loyalty program.
Posted: 21 Aug 2012 | Published: 31 Dec 2011
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The State of Customer Data Integration 2012: The What, Why & How of CRM Integration
sponsored by Scribe Software Corporation
WHITE PAPER:
Customer data integration helps companies grow and thrive, but businesses still have a long way to go to implement customer relationship management (CRM) in a meaningful way. Check out what over 300 companies said about cloud, their CRM platforms, and customer data integration in this survey.
Posted: 20 Aug 2012 | Published: 20 Aug 2012
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Why CRM Implementations Fail….And What To Do About It
sponsored by Scribe Software Corporation
WHITE PAPER:
Companies are scrambling to implement CRM systems, but they might not be getting what they bargained for if they're not careful. Up to 80% are reporting they're not getting what they were promised. Read this paper and learn how to avoid pitfalls, develop a strategy for your CRM system, and much more.
Posted: 20 Aug 2012 | Published: 01 Mar 2011
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Integrative CRM Enhances Midsize Business Agility and Performance
sponsored by IBM
WHITE PAPER:
This paper is designed to help IT and business leaders at midsize companies find innovative ways to extend their customer relationship management (CRM) capabilities to capitalize on emerging trends such as cloud, mobile, social media and predictive analytics. Gain essential insight to get closer to your customers and ensure your company's survival.
Posted: 16 Aug 2012 | Published: 01 Jul 2012
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Oracle’s Optimized Solution for CRM - A Business Case for Secured Siebel CRM on Oracle’s SPARC T-Series
sponsored by Oracle Corporation
WHITE PAPER:
Data privacy and thefts, contractual terms and compliance requirements are issues that all need to be considered when installing a CRM system. This paper outlines how deploying Siebel CRM on Oracle's SPARC T-Series servers mitigates risk while helping maintain a low total cost of ownership by not requiring more equipment.
Posted: 05 Jul 2012 | Published: 16 Mar 2011
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