Business Service Management

WHITE PAPER: Download this Osterman Research white paper today and learn about the additional services that will help to improve your business efficiency, meet security requirements and lower costs.

Posted: 03 Dec 2009 | Published: 03 Dec 2009

WHITE PAPER: Managing the virtual infrastructure end-to-end is becoming more challenging as virtual environments continue to grow and more data center elements meld into the "cloud". This whitepaper will discuss the push for continued virtualization and the "cloud", and present you with questions that will help you create the best organizational strategy.

Posted: 23 Nov 2009 | Published: 23 Nov 2009

WHITE PAPER: This IDC White Paper examines the roles of virtualization and automation in improving operational efficiencies. Delivering end-to-end service visibility across both physical and virtual infrastructures is a key requirement for preventing service outages or failures.

Posted: 13 Nov 2009 | Published: 13 Nov 2009

WHITE PAPER: To meet business demands for higher levels of performance and availability – all while adding services and reducing costs – IT has to modernize. A strong service assurance capability enabled by available Business Service Management (BSM) solutions can help you modernize IT and deliver compelling business benefits.

Posted: 03 Nov 2009 | Published: 03 Nov 2009

WHITE PAPER: By giving your people the tools and resources to work more effectively, you are giving your business the opportunity to operate more efficiently.

Posted: 05 Oct 2009 | Published: 05 Oct 2009

WHITE PAPER: IBM has developed a strategy for a dynamic infrastructure that will help organizations address higher service expectations, rising cost pressures and new risks and threats.

Posted: 02 Oct 2009 | Published: 02 Oct 2009

WHITE PAPER: The purpose in this IBM Redpaper is to introduce you to the concepts used in the IBM BPM Enabled by SOA methodology. The IBM® Business Process Management (BPM) Enabled by SOA Method provides a structured process for developing an organization's cross-functional, customer-focused, end-to-end core business processes.

Posted: 29 Sep 2009 | Published: 29 Sep 2009

WHITE PAPER: This white paper discusses the increased demand placed on financial services organizations to improve their straight-through processing (STP) levels across all business units.

Posted: 11 Sep 2009 | Published: 11 Sep 2009

WHITE PAPER: This paper gives tips on how CIOs and LOB executives can close the gap between them when it comes to an organization’s ability to most strategically utilize technology to optimally leverage the value and power of information for the success of the organization.

Posted: 11 Sep 2009 | Published: 11 Sep 2009

WHITE PAPER: Increasing cost controls and unpredictable cost increases are leading many enterprises to rethink how they support their business-to-business (B2B) operations. As a result, many enterprises are choosing to outsource B2B integration by partnering with a managed services provider.

Posted: 11 Sep 2009 | Published: 11 Sep 2009

WHITE PAPER: There is no question that the successful implementation of Service-Oriented Architecture (SOA) relies on a careful and holistic approach to business planning. One of the most important tools in the evaluation, purchase, and ongoing use of SOA is this body of best practices that vendors, consultants, and customers have compiled.

Posted: 09 Sep 2009 | Published: 09 Sep 2009

WHITE PAPER: Successful execution of an SOA strategy, combined with the release of the business value contained in legacy systems, can bring five proven benefits to the enterprise. Functioning as both a software development environment and a delivery framework, SOA provides a mechanism for defining business services and operating models.

Posted: 09 Sep 2009 | Published: 09 Sep 2009

WHITE PAPER: The Sybase Analytic Appliance is revolutionizing the data warehouse appliance market by integrating the leading column-based analytic software with hardware from the industry's number one provider of UNIX systems. Read this paper for more.

Posted: 06 Aug 2009 | Published: 06 Aug 2009

WHITE PAPER: Download this white paper for an extensive summary of <i>The Performance Manager, Proven Strategies for Turning Information into Higher Business Performance</i>, a book that examines the partnership between decision-makers and the people who provide them with information to drive better decisions.

Posted: 20 Jul 2009 | Published: 20 Jul 2009

WHITE PAPER: Today, the latest BI solutions put the power of advanced business intelligence into the hands of more people throughout the organization - improving the speed and accuracy of decision-making from top to bottom. Knowing your business, market, customers, and competition is critical for any organization. Read this for more...

Posted: 20 Jul 2009 | Published: 20 Jul 2009

WHITE PAPER: In a challenging economy, the price paid for bad decisions can be dire. Even average decisions can cost your organization dearly. See how information sweet spots and performance management can help you not only weather the storm, but be better prepared to steer your way with greater agility into the upturn.

Posted: 20 Jul 2009 | Published: 20 Jul 2009

WHITE PAPER: This white paper describes in depth the advantages of mail automation in a business world that still relies on paper-based transmissions such as faxing and mail distribution.

Posted: 17 Jul 2009 | Published: 17 Jul 2009

WHITE PAPER: The journey to ITIL is challenging and requires clarity of vision and a disciplined execution to achieve that vision. By following ITIL practices, your IT organization will become more closely integrated with the business. BMC recommends making the journey to ITIL in a sequence of six incremental steps, the phases of which are driven through...

Posted: 18 Jun 2009 | Published: 18 Jun 2009

WHITE PAPER: Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”

Posted: 17 Jun 2009 | Published: 17 Jun 2009

WHITE PAPER: Download this paper and learn about a decision making solution that will help you survive in this difficult economy by managing decisions with greater precision, agility, speed and consistency while driving down costs.

Posted: 15 Jun 2009 | Published: 15 Jun 2009

WHITE PAPER: This SAP Executive Insight examines specific concerns that confront utility executives in today's economy. Further, it describes how gaining greater business visibility and transparency can enable organizations to execute decisively and effectively in this challenging climate.

Posted: 04 Jun 2009 | Published: 04 Jun 2009

WHITE PAPER: As IT commoditization continues to increase audit and control activities, IT gets better at identifying and documenting the causes of significant outages. In an increasing number of cases, these ITIL efforts show the source of the outage to be action from the security department, and the BSM processes show the impact to be devastating.

Posted: 27 May 2009 | Published: 27 May 2009

WHITE PAPER: This white paper describes HP Sarbanes-Oxley IT Assessment Accelerator, a template of pre-defined information based on ITGI's COBIT, which is loaded into HP Quality Center to help your organization define and execute Sarbanes-Oxley testing, evaluate the results, and develop remediation plans.

Posted: 29 Apr 2009 | Published: 29 Apr 2009

WHITE PAPER: Process-centric IT is, first and foremost, a way for the IT organization to build applications that will deliver greater flexibility and agility to the business-enabling high performance.

Posted: 18 Feb 2009 | Published: 18 Feb 2009

WHITE PAPER: This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK).

Posted: 10 Dec 2008 | Published: 10 Dec 2008