Business Service Management Reports

WHITE PAPER: This white paper introduces Oracle's latest Business Process Management Suite and discusses how its next-generation features can help you optimize process efficiency and simplify management tasks.

Posted: 03 Jul 2012 | Published: 25 Jun 2012

WHITE PAPER: Banks today must reassess their business models and focus more on efficiency, data collection and risk management in order to stay competitive. Uncover a unique framework that can help meet your business objectives and allow for better data management in the highly regulated financial industry.

Posted: 13 Apr 2012 | Published: 13 Apr 2012

WHITE PAPER: This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.

Posted: 04 Apr 2012 | Published: 04 Apr 2012

WHITE PAPER: Read this paper to learn about a service management solution that's optimized for IBM's System z, but compatible with other distributed systems, that provides the end-to-end visibility, control and automation for optimum business service delivery and IT infrastructure management.

Posted: 14 Feb 2012 | Published: 30 Apr 2008

WHITE PAPER: In this white paper, Rajesh K. Gupta, Electronic Arts' senior manager of applications for business intelligence (BI) and data services, explains how EA avoids many costly problems due to timely data access. Read this now to gain insight into how EA deployed job scheduling software and what benefits it reaped by doing so.

Posted: 20 Jan 2012 | Published: 20 Jan 2012

WHITE PAPER: In a world of mobility, virtualization, and cloud computing, IT services are constantly changing. To serve the business more effectively, IT needs a new approach to managing operations. This white paper introduces a new methodology called business service management (BSM). Discover how this management approach improves your overall service quality.

Posted: 22 Dec 2011 | Published: 22 Dec 2011

EGUIDE: Check out this tip guide today to learn how dynamic case management (DCM) serves as a useful tool for a business approach to process management.

Posted: 21 Nov 2011 | Published: 21 Nov 2011

WHITE PAPER: This white paper explores the pivotal role of automation in achieving this goal and showcases tools and services that can assist you with the strategy, design, and implementation of this process.

Posted: 19 Aug 2011 | Published: 19 Aug 2011

WHITE PAPER: This white paper discusses the ins and outs of social businesses, uncovering what it means, the value it brings, and what you should expect for the future.

Posted: 23 Jun 2011 | Published: 22 Jun 2011

PRESENTATION TRANSCRIPT: Businesses need to upgrade and launch new applications all the time. In order to reap the full benefits of these applications you need to be able to test them almost immediately.However, traditional application testing makes this nearly impossible. Find out more about a solution that helps take the complexities out of application testing.

Posted: 24 Mar 2011 | Published: 24 Mar 2011

WHITE PAPER: A dark secret of investing in technology is the substantial cost of not doing the technical support well. You may increase productivity and profits simply by adopting a new strategy for network maintenance and troubleshooting. Read on to learn how three small businesses get technical support that brings them peace of mind at an affordable price.

Posted: 21 Jan 2011 | Published: 21 Jan 2011

WHITE PAPER: Improving business efficiency is a perennial concern for any company that hopes to achieve “best-in-class” operations. Businesses that successfully improve efficiency stand to reduce operating costs while improving the effectiveness and profitability of their operations. Read this white paper to learn more.

Posted: 10 Dec 2010 | Published: 08 Dec 2010

BROCHURE: With Integrated Service Management, organizations gain visibility, control and automation across organizational and infrastructure boundaries, making it possible to have an end-to-end view of a business service, effectively manage risk and compliance, and fundamentally change the economics of service delivery—all in support of business objectives.

Posted: 03 Dec 2010 | Published: 03 Dec 2010

WHITE PAPER: This white paper will get you up to speed on all aspects of cloud computing. It will help you examine cloud opportunities, review potential issues, and consider where and how specific information should be processed in your organization. Check out this white paper to learn more.

Posted: 17 Nov 2010 | Published: 17 Nov 2011

WHITE PAPER: This paper will discuss how cloud is helping enterprises, governments and industries around the globe meet their current challenges through key value drivers.

Posted: 13 Oct 2010 | Published: 15 Sep 2010

WEBCAST: Take advantage of the flexibility and cost reductions virtualizing your environment brings. Remove the risk of a service impacting event and enjoy further cost reductions in management of your virtualized environment. Watch this Novell webcast to learn more.

Posted: 12 Oct 2010 | Premiered: Oct 12, 2010

WHITE PAPER: This IBM white paper provides an introduction to the managed file transfer topic and IBM WebSphere MQ File Transfer Edition. WebSphere MQ File Transfer Edition is designed to address the needs of organizations that rely on the transfer of files as well as organizations that want more control, manageability and auditability.

Posted: 30 Sep 2010 | Published: 30 Sep 2010

WHITE PAPER: The sound understanding and visibility of configuration information provided by ASG’s metaCMDB™ is critical for ITIL initiatives and business service management (BSM) implementations, service desk support, and the integration of disparate technologies. Read this paper to find out more.

Posted: 25 May 2010 | Published: 25 May 2010

PRESENTATION TRANSCRIPT: Find out how implementing user service alignment in your organization allows IT to become a revenue driver, lowers resource costs, maximizes infrastructure utilization, and achieves true BSM.

Posted: 07 Apr 2010 | Published: 06 Apr 2010

WHITE PAPER: Many data centers are using the cloud to host applications and data storage but typically aren’t using the cloud to process effective batch computing workloads. Enterprise workload automation tools can give businesses a chance to take a much greater advantage of cloud computing. Read this whitepaper to learn how.

Posted: 06 Apr 2010 | Published: 06 Apr 2010

PRESENTATION TRANSCRIPT: This presentation transcript explores how IT pros can better align their departments with the scope of the business. Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems.

Posted: 31 Mar 2010 | Published: 31 Mar 2010

PODCAST: Find out how implementing user service alignment in your organization allows IT to become a revenue driver, lowers resource costs, maximizes infrastructure utilization, and achieves true BSM.

Posted: 25 Mar 2010 | Premiered: Mar 25, 2010

WHITE PAPER: This paper explains ASG's unique, automated solution for discovery and dependency mapping for change and configuration management.

Posted: 23 Feb 2010 | Published: 23 Feb 2010

PODCAST: Download this podcast to find out how IT workload automation can help you improve the efficiency of your overall operations and help your business deliver new applications more quickly.

Posted: 26 Jan 2010 | Premiered: Jan 26, 2010

ANALYST BRIEF: The SAP BusinessObjects Electronic Invoicing for Brazil (SAP BusinessObjects Nota Fiscal Eletronica) application helps companies that do business in Brazil meet digital invoice regulations. The application enables automated, certified, and secure communication with government systems at the state and federal level.

Posted: 05 Nov 2009 | Published: 05 Nov 2009