Business Service Management

WHITE PAPER: Most companies have pay rule environments with some complexity, such as multiple states and shift differentials or collective bargaining agreements.

Posted: 20 Oct 2011 | Published: 14 Mar 2011

WHITE PAPER: When IBM Cognos users complement their deployments with formal training services, end users become more productive, report building costs are reduced, and more end users adopt IBM Cognos tools such as BI and PM.

Posted: 20 Oct 2011 | Published: 29 Dec 2010

WHITE PAPER: IT is moving from being a point of differentiation for an organisation towards becoming a point of constraint.

Posted: 20 Oct 2011 | Published: 05 Jan 2011

WHITE PAPER: While businesses are seeing the value of becoming more open through social collaboration, there is a tightening of regulations impacting corporate governance and, subsequently, IT governance.

Posted: 20 Oct 2011 | Published: 31 Mar 2011

WHITE PAPER: In recent years C-level executives in many of the world's largest and most successful organizations have been forced to introduce a wide range of cost-cutting measures as macroeconomic forces continue to create a challenging and uncertain trading environment.

Posted: 20 Oct 2011 | Published: 06 Jan 2011

WHITE PAPER: This white paper explores the pivotal role of automation in achieving this goal and showcases tools and services that can assist you with the strategy, design, and implementation of this process.

Posted: 19 Aug 2011 | Published: 19 Aug 2011

WHITE PAPER: This white paper discusses the ins and outs of social businesses, uncovering what it means, the value it brings, and what you should expect for the future.

Posted: 23 Jun 2011 | Published: 22 Jun 2011

WHITE PAPER: There is no better mechanism to realize the potential for providing cloud-based services than implementing a service catalog. A service catalog is designed to support the presentation and request for services, the capture of data required to make the service life-cycle efficient, and the workflow to automate service processes.

Posted: 08 Jun 2011 | Published: 08 Jun 2011

CASE STUDY: Learn how IRIS, a private software company in the UK that supplies business management solutions, was able to support both large and small organisations in overcoming their technical incidents with remote support software solutions. Uncover why they chose this approach and how it’s helping their company flourish.  

Posted: 09 May 2011 | Published: 09 May 2011

PRESENTATION TRANSCRIPT: Businesses need to upgrade and launch new applications all the time. In order to reap the full benefits of these applications you need to be able to test them almost immediately.However, traditional application testing makes this nearly impossible. Find out more about a solution that helps take the complexities out of application testing.

Posted: 24 Mar 2011 | Published: 24 Mar 2011

WHITE PAPER: A dark secret of investing in technology is the substantial cost of not doing the technical support well. You may increase productivity and profits simply by adopting a new strategy for network maintenance and troubleshooting. Read on to learn how three small businesses get technical support that brings them peace of mind at an affordable price.

Posted: 21 Jan 2011 | Published: 21 Jan 2011

WHITE PAPER: The need for self-service business intelligence (BI) is greater than ever. And while the market is filled with BI tools, they don't readily enable everyone to access and work with data

Posted: 29 Dec 2010 | Published: 28 Dec 2010

WHITE PAPER: Improving business efficiency is a perennial concern for any company that hopes to achieve “best-in-class” operations. Businesses that successfully improve efficiency stand to reduce operating costs while improving the effectiveness and profitability of their operations. Read this white paper to learn more.

Posted: 10 Dec 2010 | Published: 08 Dec 2010

BROCHURE: With Integrated Service Management, organizations gain visibility, control and automation across organizational and infrastructure boundaries, making it possible to have an end-to-end view of a business service, effectively manage risk and compliance, and fundamentally change the economics of service delivery—all in support of business objectives.

Posted: 03 Dec 2010 | Published: 03 Dec 2010

WHITE PAPER: This white paper will get you up to speed on all aspects of cloud computing. It will help you examine cloud opportunities, review potential issues, and consider where and how specific information should be processed in your organization. Check out this white paper to learn more.

Posted: 17 Nov 2010 | Published: 17 Nov 2011

WHITE PAPER: This paper will discuss how cloud is helping enterprises, governments and industries around the globe meet their current challenges through key value drivers.

Posted: 13 Oct 2010 | Published: 15 Sep 2010

WEBCAST: Take advantage of the flexibility and cost reductions virtualizing your environment brings. Remove the risk of a service impacting event and enjoy further cost reductions in management of your virtualized environment. Watch this Novell webcast to learn more.

Posted: 12 Oct 2010 | Premiered: Oct 12, 2010

WHITE PAPER: This IBM white paper provides an introduction to the managed file transfer topic and IBM WebSphere MQ File Transfer Edition. WebSphere MQ File Transfer Edition is designed to address the needs of organizations that rely on the transfer of files as well as organizations that want more control, manageability and auditability.

Posted: 30 Sep 2010 | Published: 30 Sep 2010

WHITE PAPER: The sound understanding and visibility of configuration information provided by ASG’s metaCMDB™ is critical for ITIL initiatives and business service management (BSM) implementations, service desk support, and the integration of disparate technologies. Read this paper to find out more.

Posted: 25 May 2010 | Published: 25 May 2010

WHITE PAPER: This report examines the challenges of and strategies for reconciling network management and operations with broader service management initiatives. Access the resource now to learn more.

Posted: 07 May 2010 | Published: 07 May 2010

PRESENTATION TRANSCRIPT: Find out how implementing user service alignment in your organization allows IT to become a revenue driver, lowers resource costs, maximizes infrastructure utilization, and achieves true BSM.

Posted: 07 Apr 2010 | Published: 06 Apr 2010

WHITE PAPER: Many data centers are using the cloud to host applications and data storage but typically aren’t using the cloud to process effective batch computing workloads. Enterprise workload automation tools can give businesses a chance to take a much greater advantage of cloud computing. Read this whitepaper to learn how.

Posted: 06 Apr 2010 | Published: 06 Apr 2010

PRESENTATION TRANSCRIPT: This presentation transcript explores how IT pros can better align their departments with the scope of the business. Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems.

Posted: 31 Mar 2010 | Published: 31 Mar 2010

PODCAST: Find out how implementing user service alignment in your organization allows IT to become a revenue driver, lowers resource costs, maximizes infrastructure utilization, and achieves true BSM.

Posted: 25 Mar 2010 | Premiered: Mar 25, 2010

WHITE PAPER: This paper explains ASG's unique, automated solution for discovery and dependency mapping for change and configuration management.

Posted: 23 Feb 2010 | Published: 23 Feb 2010