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ALSO CALLED: BSM
DEFINITION: A strategy and an approach for linking key IT components to the goals of the business. It enables you to understand and predict how technology impacts the business and how business impacts the IT infrastructure.
Business Service ManagementReports
26 - 50 of 105 Matches Previous Page  | Next Page
A 'Future Proof' Hybrid Model and IT Client Management Complement ITSM
sponsored by FrontRange Solutions Inc.
ANALYST REPORT: This analyst report takes an inside look at the IT service management (ITSM) landscape and explores one vendor's ITSM and client management offerings. Inside, discover an analysis of ITSM strengths and weaknesses, the benefits of flexible ITSM deployment, and more.
Posted: 02 Jul 2013 | Published: 25 Apr 2013

FrontRange Solutions Inc.

RagingWire Enhances Client Service, Cuts Incident Management Costs 30%
sponsored by FrontRange Solutions Inc.
CASE STUDY: In this brief case study, learn how the right cloud service management solution allowed data center colocation company RagingWire to enhance the experience of customers, improve automation, cut costs, and more.
Posted: 01 Jul 2013 | Published: 31 Dec 2012

FrontRange Solutions Inc.

Finally- A Flexible, Powerful and Complete Solution to IT Service Management
sponsored by FrontRange Solutions Inc.
CASE STUDY: This case study explains how global construction and machinery company BAUER AG found success with IT service management by selecting the right solution, allowing them to realize high scalability and flexibility, easy integration, and more.
Posted: 01 Jul 2013 | Published: 01 Jul 2013

FrontRange Solutions Inc.

IT in Search of Integrated Service Management
sponsored by FrontRange Solutions Inc.
WHITE PAPER: This brief resource explores the critical factors that are holding businesses back from realizing an evolved, integrated approach to IT service management, and offers guidance to help your organization move forward.
Posted: 28 Jun 2013 | Published: 28 Jun 2013

FrontRange Solutions Inc.

How Cloud Changes the Game for Line of Business Managers in Midsized Companies
sponsored by IBM
WHITE PAPER: Cloud portfolios offer extensive adaptability that will help maximize the value of business applications. This white paper dives into the depth of cloud portfolios and the breadth of options to better assist your midsized business.
Posted: 18 Jul 2012 | Published: 30 Apr 2012

IBM

Smarter Customers, Smarter Commerce: Innovations in the Banking Industry
sponsored by IBM
WHITE PAPER: Banks today must reassess their business models and focus more on efficiency, data collection and risk management in order to stay competitive. Uncover a unique framework that can help meet your business objectives and allow for better data management in the highly regulated financial industry.
Posted: 13 Apr 2012 | Published: 13 Apr 2012

IBM

Analyst's take: Sterling Fax Conversion Services boost productivity and reduce headcount
sponsored by ComputerWeekly.com
WHITE PAPER: Sterling Fax Conversion Services automate the processing of faxed and paper-based purchase orders and invoices, resulting in improved productivity and reduced headcount, while increasing data accuracy and reducing cycle times.
Posted: 21 Oct 2011 | Published: 04 Feb 2011

ComputerWeekly.com

Analyst's take: Kronos time and attendance applications achieve greater return on investment than Oracle products
sponsored by ComputerWeekly.com
WHITE PAPER: Most companies have pay rule environments with some complexity, such as multiple states and shift differentials or collective bargaining agreements.
Posted: 20 Oct 2011 | Published: 14 Mar 2011

ComputerWeekly.com

CW+: Analyst's take: Leveraging IBM Cognos software with training
sponsored by ComputerWeekly.com
WHITE PAPER: When IBM Cognos users complement their deployments with formal training services, end users become more productive, report building costs are reduced, and more end users adopt IBM Cognos tools such as BI and PM.
Posted: 20 Oct 2011 | Published: 29 Dec 2010

ComputerWeekly.com

CW+: How to use predictive modeling to run an effective technology platform
sponsored by ComputerWeekly.com
WHITE PAPER: IT is moving from being a point of differentiation for an organisation towards becoming a point of constraint.
Posted: 20 Oct 2011 | Published: 05 Jan 2011

ComputerWeekly.com

Gartner: Three actions to support governance as business gets social
sponsored by ComputerWeekly.com
WHITE PAPER: While businesses are seeing the value of becoming more open through social collaboration, there is a tightening of regulations impacting corporate governance and, subsequently, IT governance.
Posted: 20 Oct 2011 | Published: 31 Mar 2011

ComputerWeekly.com

CW+: IDC Report - How to manage documents in the enterprise
sponsored by ComputerWeekly.com
WHITE PAPER: In recent years C-level executives in many of the world's largest and most successful organizations have been forced to introduce a wide range of cost-cutting measures as macroeconomic forces continue to create a challenging and uncertain trading environment.
Posted: 20 Oct 2011 | Published: 06 Jan 2011

ComputerWeekly.com

Hybrid IT Service Management
sponsored by FrontRange Solutions Inc.
VIDEO: This brief, two minute video will teach you about a single-platform IT service management (ITSM) solution that provides flexible deployment options, reduces IT costs, improves service delivery, and more.
Posted: 28 Jun 2013 | Premiered: 28 Jun 2013

FrontRange Solutions Inc.

EMA Radar™ for Advanced Performance Analytics (APA) Use Cases: Q4 2012
sponsored by Hewlett-Packard Limited
WHITE PAPER: This EMA Radar Report details how a suite of advanced performance analytics (APA) solutions combines predictive analytics with a dynamic service model to provide an intelligent framework around alerts, help you achieve faster MTTR, proactively manage application performance, and much more.
Posted: 28 Jun 2013 | Published: 31 Dec 2012

Hewlett-Packard Limited

IT Services: A Management model for CIOs
sponsored by CenterBeam
EGUIDE: This expert e-guide explains how IT services and managed service providers (MSPs) deliver strategic value to the organizations that use them, and offers tips for choosing the right MSP. Also inside, learn why savvy CIOs are flocking to cloud computing.
Posted: 26 Jun 2013 | Published: 26 Jun 2013

CenterBeam

How SkillSoft Learning Impacts Performance of Individuals and Organizations
sponsored by Skillsoft
WHITE PAPER: In late 2010, Skillsoft asked KnowledgeAdvisors, the world's largest learning analytics firm, to conduct an independent study to determine the value that SkillSoft training provides to individuals and organizations. Check out this white paper to explore the results of this study and key findings.
Posted: 28 Aug 2012 | Published: 28 Feb 2011

Skillsoft

Expanding Active Decision-Making: The Power of Integrating Business Rules and Events
sponsored by Red Hat and JBoss
WHITE PAPER: This white paper demonstrates how using JBoss Enterprise BRMS, business analysts, developers, and integrators can create and manage rules and events in a single product using a shared set of authoring tools.
Posted: 05 Jul 2012 | Published: 05 Jul 2012

Red Hat and JBoss

Oracle BPM Suite 11g: BPM without Barriers
sponsored by Oracle Corporation
WHITE PAPER: This white paper introduces Oracle's latest Business Process Management Suite and discusses how its next-generation features can help you optimize process efficiency and simplify management tasks.
Posted: 03 Jul 2012 | Published: 25 Jun 2012

Oracle Corporation

Why Buy Vs. Build Serena Service Manager
sponsored by SERENA Software, Inc.
WHITE PAPER: This decision guide demonstrates how migrating to Serena Service Manager will help transform your IT organization into an agile, responsive, and business-focused service provider.
Posted: 04 Apr 2012 | Published: 04 Apr 2012

SERENA Software, Inc.

Creating and Managing value with IBM Tivoli Service Management center for System z
sponsored by IBM
WHITE PAPER: Read this paper to learn about a service management solution that's optimized for IBM's System z, but compatible with other distributed systems, that provides the end-to-end visibility, control and automation for optimum business service delivery and IT infrastructure management.
Posted: 14 Feb 2012 | Published: 30 Apr 2008

IBM

Leading Interactive Games Designer Accelerates Business Intelligence Program
sponsored by Cisco Systems, Inc.
WHITE PAPER: In this white paper, Rajesh K. Gupta, Electronic Arts' senior manager of applications for business intelligence (BI) and data services, explains how EA avoids many costly problems due to timely data access. Read this now to gain insight into how EA deployed job scheduling software and what benefits it reaped by doing so.
Posted: 20 Jan 2012 | Published: 20 Jan 2012

Cisco Systems, Inc.

Ensuring Service Assurance in the New Normal
sponsored by CA Technologies.
WHITE PAPER: Access this white paper to learn about service assurance, the modern IT management solution designed to meet the requirements of a cloud-connected enterprise, whether it is leveraging infrastructure as a service (IaaS), platform as a service (PaaS), software as a service (SaaS), or a combination of the three.
Posted: 20 Jan 2012 | Published: 01 Sep 2011

CA Technologies.

Real World SOA Stories
sponsored by IBM
EBOOK: Read this insightful e-book and learn how business and IT work together to build globally integrated enterprises, including how 1-800-FLOWERS.COM created an e-commerce platform for the future, or why CenterPoint Energy broke new ground in grid reliability through the power of automation, amongst more real-world stories.
Posted: 03 Jan 2012 | Published: 28 Dec 2011

IBM

MANAGE and CONTROL IT services in the age of complexity.
sponsored by Hewlett-Packard Limited
WHITE PAPER: In a world of mobility, virtualization, and cloud computing, IT services are constantly changing. To serve the business more effectively, IT needs a new approach to managing operations. This white paper introduces a new methodology called business service management (BSM). Discover how this management approach improves your overall service quality.
Posted: 22 Dec 2011 | Published: 22 Dec 2011

Hewlett-Packard Limited

DCM serves as a useful tool for a business approach to process management
sponsored by IBM
EGUIDE: Check out this tip guide today to learn how dynamic case management (DCM) serves as a useful tool for a business approach to process management.
Posted: 21 Nov 2011 | Published: 21 Nov 2011

IBM
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