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User Satisfaction

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User Satisfaction White Papers (View All Report Types)
 
Mobile Apps: Measure, Focus, Improve
sponsored by Hewlett Packard Enterprise
WHITE PAPER: In this white paper, learn why the "mobile moment" - that instant when users first determine their love or hatred for your mobile app - dictates the success of your application and ultimately your business. Discover facts backed by Forrester Research that will help you tame the complexities of user experience measurements.
Posted: 01 Oct 2015 | Published: 01 Oct 2015

Hewlett Packard Enterprise

Gain New Insights and Enhance Consumer Engagements
sponsored by IBM
WHITE PAPER: Access this white paper and discover ways to capitalize on consumer data to drive desired business outcomes and increase marketing ROI.
Posted: 20 Oct 2015 | Published: 29 May 2015

IBM

The Shift to Customer Centricity in the Contact Center
sponsored by Avaya
WHITE PAPER: In this infographic, you'll find statistics from one contact center research report that reveal new customer expectations. Learn how to address consumer needs by driving change in the contact center.
Posted: 11 Dec 2015 | Published: 11 Dec 2015

Avaya

User Experience and the Cloud: What You Should Know to Reap Better Results
sponsored by Microsoft
WHITE PAPER: The following white paper closely examines the importance of cloud computing when it comes to connecting the user experience with customer satisfaction. Access now and learn what it takes to leverage cloud computing appropriately and drive higher customer satisfaction in your own business.
Posted: 06 May 2015 | Published: 06 May 2015

Microsoft

Deliver Secure, New Business Services and Improve the Customer Experience
sponsored by CA Technologies
WHITE PAPER: This resource discusses ways organizations can deliver secure, new business services with identity management in mind. By accessing, you'll find a checklist designed to help you simultaneously grow and protect your business.
Posted: 18 Dec 2015 | Published: 18 Dec 2015

CA Technologies

Failing to Meet Mobile App User Expectations: A Mobile App User Survey
sponsored by Hewlett Packard Enterprise
WHITE PAPER: A well-performing app turns mobile users into brand advocates. Access this report to find survey results from 3,011 mobile-enabled consumers regarding their preferences, expectations, and what makes them dump your app for good.
Posted: 24 Dec 2015 | Published: 27 Feb 2015

Hewlett Packard Enterprise

Virtual Agent Success Stories: One Year Later
sponsored by 24/7 Customer
WHITE PAPER: In this paper containing 4 case studies, you will learn the proper path to achieve digital self-service deployment success by using a virtual agent. Read on to scale your self-service experience as your customer base grows.
Posted: 29 Jan 2016 | Published: 31 Dec 2015


Nine Ways Your WCM Platform Enables Customer Experience Management
sponsored by Sitecore
WHITE PAPER: In this guide, you will learn the 9 most important customer experience capabilities to look for in a WCM, why WCM should be the backbone of your customer experience management strategy, and how you can integrate WCM tools with other marketing systems.
Posted: 04 Dec 2015 | Published: 30 Sep 2015

Sitecore

Optimize Multi-Channel Customer Engagement
sponsored by Kofax, Inc.
WHITE PAPER: It's more important than ever for companies to understand their customers' communication channel preferences and to effectively manage communication across all touch points. Discover how adopting a customer communications management solution can help your business meet customer communication demands.
Posted: 09 Dec 2015 | Published: 09 Dec 2015

Kofax, Inc.

Your Social Intelligence Guide for Customer Service
sponsored by Microsoft
WHITE PAPER: In this social listening guide for customer service, you'll find insights from some of today's foremost thought leaders on exceptional customer experience management in the digital age. Learn how to effectively engage customers on various social channels.
Posted: 28 Dec 2015 | Published: 28 Dec 2015

Microsoft
 
 
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