Understanding the Value of Customer Experience Management
sponsored by OpenText
WEBCAST:
This webcast discusses how to understand customer perspective, increase customer lifetime value, and ultimately maximize the value of customer experience management (CEM).
Posted: 02 Apr 2012 | Premiered: 02 Apr 2012
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Leveraging Web Content Management for Improved Online Marketing
sponsored by OpenText
WEBCAST:
This webcast discusses strategies and advantages for leveraging web content management to improve your online marketing initiatives.
Posted: 05 Apr 2012 | Premiered: 05 Apr 2012
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Why cloud - Forrester - James Staten:
sponsored by HP
VIDEOCAST:
Take a look at this series of brief videos to gain insights into how cloud computing can help you overcome key business challenges to accelerate growth, enhance customer experiences and improve IT spending.
Posted: 09 Jan 2012 | Premiered: 09 Jan 2012
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The Carrier Cloud: A Better Class of Cloud
sponsored by Alcatel-Lucent Enterprise
WEBCAST:
Uncover the details about the Carrier Cloud: A better class of public cloud services that will serve customers better and also further enable MSPs to exploit the cloud for their own business benefits.
Posted: 07 May 2012 | Premiered: 07 May 2012
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Webinar: Increase Call Center Service and Efficiency: Insight into one company’s approach
sponsored by NACR
WEBCAST:
Having a functional communications system is imperative to delivering outstanding customer service and achieving operational efficiency. When it comes to AAA Mid-Atlantic, they want to be sure their customers get the best service possible.
Posted: 14 Feb 2012 | Premiered: 14 Feb 2012
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Drive Lifetime Customer Loyalty with Infor CRM Epiphany Interaction Advisor
sponsored by Infor CRM
VIDEO:
Watch this video demo to learn about Infor CRM Epiphany Interaction Advisor, an all-in-one customer interaction system that provides you with valuable customer insight for enhanced interactions and increased customer loyalty.
Posted: 20 Jan 2012 | Premiered: 20 Jan 2012
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Video: Customer Lifetime Value for IT
sponsored by IBM
VIDEOCAST:
With technology underpinning much of the customer experience, IT and marketing must adopt new technologies to innovate and grow revenues. Watch this videocast now to learn how IBM SPSS Predictive Analytics enables marketers while reducing the burden on IT.
Posted: 17 Jan 2012 | Premiered: 17 Jan 2012
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Accela Video Whitepaper: Differentiate Your Company with Complete CRM
sponsored by Oracle Corporation
VIDEO:
Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.
Posted: 05 Apr 2010 | Premiered: 05 Apr 2010
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Dynamic BPM: From Reactive to Proactive
sponsored by Gartner
WEBCAST:
Successful BPM professionals know that Dynamic BPM is on the horizon. But what does it mean for your organization and how will it change the way processes are designed and managed? View this session from last years Gartner Business Process Management Summit.
Posted: 06 Mar 2012 | Premiered: 06 Mar 2012
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Conquering your Upgrade Phobia
sponsored by Oracle Corporation
VIDEOCAST:
Watch this video white paper to learn how to create a shared solutions infrastructure that allows you to upgrade any application component without bringing down your entire enterprise, while lowering costs, increasing efficiency, and improving visibility into your business processes.
Posted: 22 Sep 2010 | Premiered: 22 Sep 2010
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