Read the following white paper to learn how to appropriately assess your customers' attitude towards your delivered experience and how to analyze your company's actions to see how they impact the customer.
This video demonstration examines how IBM ExperienceOne helps organizations attract, engage and maximize the lifetime value of customers by enriching the ways they access product information and interact with your company digitally.
Download this valuable infographic now to hear the story of how one father delivered the tablet of his daughter's dreams for her birthday thanks, in large part, to customer experience powered by 7.
Find out how one industry-leading platform that captures, processes and analyzes big data in real time for actionable insights helped Hildebrand uncover the potential to transform their business.
Uncover the ins-and-outs of numerous offerings from various platform vendors that utilize big data and predictive analytics to enable customers to use their device, channel and time of choice.
This brief case study discusses the analytics system Tangerine Bank implemented to pull actionable insights from customer feedback regarding online banking. Access now to see how this financial institution secured their footing and profitably navigated a brand change.
This sarcastic guide gives insight into why application monitoring is so important to application success and business/customer relationships. Read on for 12 (very false) reasons why you don't need to monitor your applications.
Contact centers are struggling to stay on top of myriad communication channels. That's why contact center upgrades are on the minds of many. In this three-part guide, veteran IT reporters cover infrastructure trends, strategies and technologies.
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