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Lessons from the Leading Edge of Customer Experience Management
sponsored by SAS
WHITE PAPER: Find out what you should know about providing a high quality customer experience across all channels.
Posted: 23 Sep 2014 | Published: 23 Sep 2014

SAS

Key Performance Indicators in Today’s Contact Centers
sponsored by Genesys
ANALYST REPORT: Contact centers are no longer a hub for pumping out quick responses and sales in a record amount of time – they are incubators for a customer's relationship with a company. This analyst report discusses how key performance indicators (KPIs) are evolving.
Posted: 11 Sep 2014 | Published: 11 Sep 2014

Genesys

How to Drive Revenue with a Modern Sales Cloud
sponsored by Oracle Corporation
WHITE PAPER: This two-page resource addresses a system that gives sales managers the tools they need to proactively pursue sales goals, understand customers, manage sales channels, and optimize coverage.
Posted: 08 Sep 2014 | Published: 31 Mar 2014

Oracle Corporation

The Latest Big Data Predictive Analytics Solutions
sponsored by SAS
WHITE PAPER: Uncover a complete evaluation of 10 various big data predictive analytics solution vendors and find out how they compare to one another.
Posted: 08 Sep 2014 | Published: 04 Feb 2013

SAS

Top 10 Ways to Use Help Desk to Build Your MSP Business
sponsored by N-able Technologies
WHITE PAPER: This informative resource provides 10 helpful suggestions for building a successful MSP business, starting with the help desk.
Posted: 28 Aug 2014 | Published: 28 Aug 2014

N-able Technologies

Optimizing Customer Service with Next Generation Analytics
sponsored by IBM.
WEBCAST: Join IBM in the following webcast for a look at a new generation of solutions that can apply Analytics to mine vast stores of customer data and extract a complete picture of the customer and behavior to provide contact centers and customer experience executives with the information they need to create lasting customer engagement.
Posted: 10 Oct 2014 | Premiered: Oct 10, 2014

IBM.

Aberdeen Group: Smarter Ways to Seal the Deal - Best Practices in CPQ
sponsored by Oracle Corporation
WHITE PAPER: View this brief Aberdeen Group report that provides statistics to explain why companies use Configure/Price/Quote (CPQ) to better understand their prospect's needs, enhance their buyer's journey, replicate "A" players on the sales team, and protect margin.
Posted: 04 Sep 2014 | Published: 04 Sep 2014

Oracle Corporation

Holiday Load Testing: Three Ways to Drive More Value
sponsored by Neustar®
WHITE PAPER: Uncover the 3 best practices for holiday load testing so you can protect your bottom line and brand reputation.
Posted: 09 Sep 2014 | Published: 09 Sep 2014

Neustar®

The Drivers Behind Contact Center Technology Upgrades
sponsored by Five9
EGUIDE: Many companies are looking to upgrade their contact centers – customers have shifted to countless communication channels, and businesses must adapt to keep up. This expert e-guide dives into the world of multi-channel communication strategies, and how they influence your contact center's infrastructure.
Posted: 10 Oct 2014 | Published: 10 Oct 2014

Five9

Improve Service with a Single View of the Customer
sponsored by Informatica
WHITE PAPER: Uncover the impact of cloud master data management (MDM) on CRM success, as well as the 5 stages of the customer lifecycle.
Posted: 20 Aug 2014 | Published: 30 Jun 2013

Informatica
 
 
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