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Modern Value Chains vs. Traditional Supply Chains: How Customer Centricity Helps You
sponsored by Oracle Corporation UK Ltd
VIDEO: Find out how value chains are creating a customer centric, innovative, responsive and empowered business environment for companies everywhere.
Posted: 04 Dec 2014 | Premiered: 04 Dec 2014

Oracle Corporation UK Ltd

IBM helps TD Bank get social
sponsored by IBM
VIDEO: TD Bank recently implemented IBM Connections to facilitate instant social communication and collaboration between its employees who are spread across North America.
Posted: 22 Jan 2015 | Premiered: 22 Jan 2015

IBM

How Your Company's Actions Impact Customer Behaviors
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: Read the following white paper to learn how to appropriately assess your customers' attitude towards your delivered experience and how to analyze your company's actions to see how they impact the customer.
Posted: 12 Dec 2014 | Published: 12 Dec 2014

Oracle Corporation UK Ltd

IBM ExperienceOne: Continuous engagement at Greenwheels
sponsored by IBM
WHITE PAPER: This video demonstration examines how IBM ExperienceOne helps organizations attract, engage and maximize the lifetime value of customers by enriching the ways they access product information and interact with your company digitally.
Posted: 21 Jan 2015 | Published: 21 Jan 2015

IBM

Keep Customers Happy with Personalized Shopping Experiences
sponsored by [24]7
WHITE PAPER: Download this valuable infographic now to hear the story of how one father delivered the tablet of his daughter's dreams for her birthday thanks, in large part, to customer experience powered by [24]7.
Posted: 23 Jan 2015 | Published: 23 Jan 2015

[24]7

Harnessing Data Captured from the Internet of Things to Deliver Revolutionary New Services
sponsored by IBM
CASE STUDY: Find out how one industry-leading platform that captures, processes and analyzes big data in real time for actionable insights helped Hildebrand uncover the potential to transform their business.
Posted: 09 Sep 2014 | Published: 30 Apr 2014

IBM

Using Big Data to Improve Multichannel Customer Care
sponsored by [24]7
WHITE PAPER: Uncover the ins-and-outs of numerous offerings from various platform vendors that utilize big data and predictive analytics to enable customers to use their device, channel and time of choice.
Posted: 23 Oct 2014 | Published: 30 Apr 2014

[24]7

Tangerine Case Study: A Growing Bank's Fruitful New Approach to Data Helps It Lead in Online Banking
sponsored by Microsoft
CASE STUDY: This brief case study discusses the analytics system Tangerine Bank implemented to pull actionable insights from customer feedback regarding online banking. Access now to see how this financial institution secured their footing and profitably navigated a brand change.
Posted: 26 Jan 2015 | Published: 26 Jan 2015

Microsoft

12 Reasons you Don't Need to Monitor Your Apps
sponsored by IBM
WHITE PAPER: This sarcastic guide gives insight into why application monitoring is so important to application success and business/customer relationships. Read on for 12 (very false) reasons why you don't need to monitor your applications.
Posted: 29 Jan 2015 | Published: 29 Jan 2015

IBM

Old-Hat Technologies Put a Cap on Customer Care
sponsored by SearchCRM
EBOOK: Contact centers are struggling to stay on top of myriad communication channels. That's why contact center upgrades are on the minds of many. In this three-part guide, veteran IT reporters cover infrastructure trends, strategies and technologies.
Posted: 19 Aug 2014 | Published: 19 Aug 2014

SearchCRM
 
 
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