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User Satisfaction Reports
How a National Retailer Evolved Its Chat to Get Shoppers What They Want
sponsored by 24/7 Customer
WHITE PAPER: One national retailer began offering various versions of chat technology to provide service to customers. After several implementations they moved to one system to provide, in-context real time service to customers even during off-peak hours. Discover what system enabled this company to employ best practices when engaging with visitors.
Posted: 11 Nov 2015 | Published: 11 Nov 2015

Avis Budget Group: Improving Customer Care with Self-Service Speech
sponsored by 24/7 Customer
CASE STUDY: In this exclusive case study you can learn how one solution helped Avis Budget Group save $1.5M in CRM costs in the first year of implementation. Discover how your business can reap similar benefits from 100% availability with cloud technology.
Posted: 09 Nov 2015 | Published: 10 Nov 2015

How to Accurately Track Your Social Media Buzz
sponsored by Sysomos
WHITE PAPER: What is "buzz?" It's something that confuses most marketers, and what smart marketers exploit. Access this step-by-step guide to learn how to create buzz-worthy campaigns like a smart marketer.
Posted: 19 Nov 2015 | Published: 19 Nov 2015


Case Study: Marks and Spencer Empowers Business Analysts
sponsored by TIBCO Software Inc.
WHITE PAPER: In this brief case study, learn how one retail giant supplied self-service data access and empowered employees to confidently use data to answer key business questions without IT support.
Posted: 13 Oct 2015 | Published: 26 Mar 2015

TIBCO Software Inc.

Secrets to Bolstering Customer Experience Management Strategies
sponsored by IBM
EGUIDE: In this e-guide, experts reveal how mining the right customer data can get you one step closer to engaging consumers on a personalized level. In addition, you'll learn why contact centers are the real stars of the customer journey.
Posted: 14 Oct 2015 | Published: 14 Oct 2015


Enabling Businesses to Acquire and Retain Customers as the Digital World Turns
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This white paper highlights technology spending trends from polled IT organizations. Access this resource and discover why so many CIOs believe improved data analytics for BI and customer insight should drive technology spending.
Posted: 22 Sep 2015 | Published: 30 Jan 2015

Hewlett Packard Enterprise

Experts Dig Into Customer Communications Archiving
sponsored by EMC
WHITE PAPER: In this white paper, our experts dig into the top trends in customer communications archiving. Explore the essential requirements of a next-gen archiving solution, along with best practices for deploying one.
Posted: 24 Sep 2015 | Published: 24 Sep 2015


5 Questions Every Customer Service Department Should be Able to Answer and How Analytics can Help Answer Them
sponsored by
WHITE PAPER: In this white paper, learn customer service teams can leverage customer data using a mobile-first analytics platform to increase productivity. Additionally, learn the answers to 5 questions that are essential for customer service success.
Posted: 18 Nov 2015 | Published: 18 Nov 2015

Tips for Creating Smarter, More Effective Email Marketing
sponsored by Harte Hanks
RESOURCE: For many marketers email remains one of the most powerful marketing tools avaialble. When used correctly, it can have a huge impact on your ROI and drive sales. This blog post outlines how marketers can use email more effectively. Read now to discover how you can create a stronger, smarter email campaign with 4 strategic tips.
Posted: 16 Sep 2015 | Published: 31 Aug 2015

Harte Hanks

How to Know if Your Business is Ready for CRM SaaS
sponsored by Microsoft
WHITE PAPER: In this white paper, learn how to tackle specific CRM challenges and how SaaS options can help your organization adapt to changing customer expectations and behaviors.
Posted: 10 Nov 2015 | Published: 10 Nov 2015

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