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User Satisfaction Reports
 
What Exactly is Deflection and How Do You Measure It?
sponsored by Coveo
WHITE PAPER: Deflection is difficult to define for most organizations, but it is becoming a necessity to keep up with customer expectations. Learn about the different types of deflection and how to define it for your organization's needs.
Posted: 23 Sep 2016 | Published: 23 Sep 2016

Coveo

How to Support Digital Transformation with User Feedback
sponsored by POP, Inc.
CASE STUDY: Digital transformation hinges on successful collaborative and customer efforts. Experian, a global leader in information services, needed to monitor feedback and improve consumer services during their transformation. Learn how they improved their service, the additional challenges they faced, and how they overcame them.
Posted: 31 Oct 2016 | Published: 16 Sep 2016

POP, Inc.

When Does 1 Hour Equal 6 Figures? The Cost of Salespeople Not Selling—And How to Fix It
sponsored by Microsoft
RESOURCE: Discover five methods for recapturing value by creating more time for your salespeople's' most valuable functions—including advice on how to curb the application flipping, enable social selling, mobilizing CRM apps and analytics, and more.
Posted: 18 Nov 2016 | Published: 18 Nov 2016

Microsoft

Analytics and the Customer Journey: 7 Best Practices for Delivering a Better Customer Experience
sponsored by SAS
WHITE PAPER: This white paper explores how you can identify the critical factors that detract from a customer experience as well as decide how to rebuild positive experiences by mapping the customer journey. Uncover the 7 best practices for delivering a better customer experience and get helpful advice on data management, metrics, and more.
Posted: 09 Sep 2016 | Published: 09 Sep 2016

SAS

Scaling the Great Wall: How to Deliver Superior Web Performance to End Users in China
sponsored by Catchpoint Systems Inc.
EBOOK: 22% of the world's web users live in China, representing the largest eCommerce market, but it poses several problems. Access this e-book to learn about the unique challenges facing Internet content providers looking to expand their presence in the Chinese market.
Posted: 22 Sep 2016 | Published: 31 Dec 2015

Catchpoint Systems Inc.

Redefine Your Customer Service: 10 Trends to Consider
sponsored by ServiceNow
RESOURCE: In the age of the customer, executives don't decide how customer-centric their companies are — customers do. In this Forrester report, learn the top 10 trends for application development and delivery pros supporting customer service operations. Write your company's roadmap and redefine customer service success in the age of the empowered customer.
Posted: 27 Sep 2016 | Published: 05 Jan 2016

ServiceNow

E-Commerce Leader Improves Customer Service
sponsored by [24]7 Customer, Inc.
CASE STUDY: A leading US online retailer needed to find a way to improve the quality and effectiveness of its chat customer experience. Access this case study to learn about the two-pronged approch they took to improve customer service, experience, personalization, and more.
Posted: 21 Oct 2016 | Published: 21 Oct 2016

[24]7 Customer, Inc.

Cox Automotive Turbocharges Cloud Customer Experience
sponsored by Red Hat
RESOURCE: Create a private cloud that provides a self-service IT portal for its resource provisioning—unlocking the potential to support development of new products while avoiding the risk of shadow IT.
Posted: 13 Oct 2016 | Published: 13 Oct 2016

Red Hat

How to Ensure Quality Content Delivery in a Mobile World
sponsored by Limelight Networks, Inc.
DATA SHEET: Delivery high quality content to screens all over the world is taxing, especially considering the plethora of devices being used to access it in today's highly mobile world. Learn what important factors media and broadcasters need to take into consideration when deciding on a content delivery platform.
Posted: 08 Nov 2016 | Published: 08 Nov 2016

Limelight Networks, Inc.

Benchmark Your Omnichannel Customer Service Readiness
sponsored by Genesys
WEBCAST: Omnichannel customer service is the new norm in our mobile-first world. This webcast will help you determine where your omnichannel presence stands, where to go, and figure out how much value this adds to your business.
Posted: 22 Aug 2016 | Premiered: Sep 14, 2016

Genesys
 
 
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