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Automotive Supply Chains Need a Makeover
sponsored by OpenText GXS
WHITE PAPER: Find out how a cloud-based B2B solution can help automotive manufacturing companies optimize their supply chain.
Posted: 13 Jun 2014 | Published: 30 Nov 2013

OpenText GXS

How to Choose the Best CMS for Customer Experience Management
sponsored by Sitecore
WHITE PAPER: The following white paper provides readers with practical advice on how to choose the best CMS for customer experience management. Learn about the 6 roadmap checkpoints for choosing the right CMS, 20 important features to consider, and more.
Posted: 10 Jun 2014 | Published: 10 Jun 2014

Sitecore

IBM Content Manager OnDemand Drives Customer Engagement to Increase Satisfaction, Raise ROI
sponsored by IBM
WEBCAST: This exclusive video covers an on-demand content management solution that can help you create positive customer engagement.
Posted: 31 Jul 2014 | Premiered: Nov 25, 2013

IBM

HR Case Study: How to Recruit and Develop Employees Who Will Make a Difference
sponsored by SuccessFactors
CASE STUDY: In this case study, learn how manufactured housing communities company Sun Communities, Inc. harnessed an HR platform that helped them maintain outstanding levels of service to its customers. With this new platform, Sun Communities was able to spend less time on data management and more time on talent management.
Posted: 28 Aug 2014 | Published: 30 Apr 2014

SuccessFactors

Intelligent Self-Service and Personalization: Rethink the Customer Experience
sponsored by Genesys
WHITE PAPER: With the right combination of intelligent self-service and agent-assisted service, you can ensure efficiency gains, cost savings, and customer satisfaction. View this white paper to learn what it takes to implement intelligence self-service, such as integrated applications, business intelligence, business rules, and integrated channels.
Posted: 02 Jun 2014 | Published: 02 Jun 2014

Genesys

Five Advantages of Mobile for Customer Service
sponsored by Salesforce
WHITE PAPER: Customers expect a seamless experience, regardless of where reps are located – making mobile more essential than ever. This whitepaper considers 5 reasons why mobile should be part of your service strategy.
Posted: 28 Aug 2014 | Published: 28 Aug 2014

Salesforce

Revolutionize the Customer Experience with the Right Technology
sponsored by Toshiba
VIDEO: In this brief video, learn how to put the customer at the center of the commerce cycle with the right technologies and processes. Discover the IBM Client Center, where you can visualize what your business' future - using IBM's Smarter Commerce technologies -- could look like.
Posted: 05 May 2014 | Premiered: 04 Nov 2013

Toshiba

Using SMS for Marketing: A Beginner’s Resource
sponsored by StrikeIron
WHITE PAPER: One of the simplest ways to connect with your customers is one they use daily with their friends -- SMS, or text message. In this buyer's guide, learn all about the use of SMS for a variety of customer relationship management (CRM).
Posted: 30 May 2014 | Published: 30 May 2014

StrikeIron

Are You Looking for a Way to End the Finger Pointing and Improve your Customers’ Experience?
sponsored by CA Technologies.
WHITE PAPER: This white paper explains the benefits of a monitoring solution that equips enterprise IT organizations and service providers with capabilities to dramatically improve service quality and reduce the costs and time of IT service delivery.
Posted: 04 Jun 2014 | Published: 30 Apr 2014

CA Technologies.

Optimizing Magneto E-commerce Sites for Increased Sales and Customer Satisfaction
sponsored by ZeroLag Communications Inc.
WHITE PAPER: Find out which platform is capable of maximizing the performance of your e-commerce web site, increasing sales and improving customer satisfaction.
Posted: 20 Jun 2014 | Published: 20 Jun 2014

ZeroLag Communications Inc.
 
 
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