Four Effective Service Strategies that Drive Brand Advocacy
sponsored by Oracle Corporation
WHITE PAPER:
This white paper discusses leveraging frequent engagement to help increase the number of brand advocates – loyal customers who help market, sell, recommend or even service products. Inside, discover the unique challenges and opportunities brand advocates can provide.
Posted: 25 Apr 2011 | Published: 25 Apr 2011
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5 Elements of Effective Application Performance Management
sponsored by CA Technologies.
WHITE PAPER:
Read this paper to learn how the right application monitoring solution can help to protect revenue by monitoring the quality and timeliness of mission-critical applications. Quickly prioritize, triage and diagnose performance issues for better user satisfaction.
Posted: 09 Jun 2011 | Published: 09 Jun 2011
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Stop losing revenue from poor online customer experiences
sponsored by Tealeaf
WHITE PAPER:
24% of annual online revenue is lost globally due to poor online customer experience. This report will underscore the importance of online customer experience management, or CEM, which is about taking a disciplined approach to understanding how customers interact with your business online and removing the obstacles to their success.
Posted: 29 Sep 2011 | Published: 29 Sep 2011
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Protect Your Customer Base by Ensuring the Best Customer Experience
sponsored by LogMeIn, Inc.
WHITE PAPER:
Access this whitepaper to learn more about the changing landscape for mobile devices and platforms, and how remote support can help improve customer service.
Posted: 01 Feb 2012 | Published: 01 Feb 2012
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Best Practices for Mobile Device Support
sponsored by LogMeIn, Inc.
WHITE PAPER:
Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter.
Posted: 01 Feb 2012 | Published: 01 Feb 2012
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Tread carefully with social media-based customer loyalty programs
sponsored by Infor CRM
EGUIDE:
Read this tip guide now to learn expert tips for interacting with your customers through Web 2.0.
Posted: 08 Feb 2012 | Published: 08 Feb 2012
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The Effectiveness of Live Chat: A Research Study
sponsored by LogMeIn, Inc.
WHITE PAPER:
Learn more about the effectiveness of and customer's thoughts about live chat technology from the results of this survey.
Posted: 01 Feb 2012 | Published: 01 Feb 2012
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IBM solutions that offer real-time customer insights, integrate applications and build brand loyalty
sponsored by IBM
EBOOK:
Want to know how the most successful companies deliver exceptional customer value? Do you know the best practices for using customer analytics? This e-book answers these questions and a lot more about winning trends and practices in customer relationship management (CRM).
Posted: 17 Jan 2012 | Published: 17 Jan 2012
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Service Desk Consolidation Cuts Costs and Increases Service Quality
sponsored by BMC Software, Inc.
WHITE PAPER:
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
Posted: 18 Jun 2009 | Published: 18 Jun 2009
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Stop throwing away marketing dollars, key steps for online customer retention
sponsored by Tealeaf
WEBCAST:
This webcast explains how without the right tools, organizations lack insight into why particular customers abandon or transactions fail, and the actionable data to be able to re-engage them. But with the right tools and strategies in place, companies can increase revenue and customer satisfaction at the same time.
Posted: 04 Nov 2010 | Premiered: 04 Nov 2010
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