Unified Messaging White Papers

WHITE PAPER: Many businesses are investigating new ways to transform your voice now and prepare for the future of communications. This means taking a look, at and moving to, an IP-based communications infrastructure.

Posted: 21 Sep 2011 | Published: 21 Sep 2011

WHITE PAPER: Unified Communications (UC) integrates multiple communications modes and allows workers to communicate and collaborate more effectively with co-workers, customers and suppliers. Learn about the cost, productivity and reachability issues associated with increased enterprise mobility and the benefits and future directions of Mobile UC.

Posted: 12 Sep 2011 | Published: 12 Sep 2011

WHITE PAPER: Since no two networks are exactly the same, no two network assurance programs will be either. Fortunately, PathView Cloud adapts to your needs, and provides a complete approach.

Posted: 07 Sep 2011 | Published: 07 Sep 2011

WHITE PAPER: Learn how the Cisco Unified Communications Manager Business Edition enables your employees to collaborate in the office or on the road from desk phones, PCs or Macs, mobile phones, business tablets, or any combination.Now through Oct.29th 2011, US-based customers can buy one eligible Cisco Unified IP Phone and get another free.

Posted: 07 Sep 2011 | Published: 07 Sep 2011

WHITE PAPER: This white paper discusses how voice capabilities have transformed in the past few years and explores why SIP and unified communications (UC) play such a big role in the way business is conducted today.

Posted: 16 Jun 2011 | Published: 16 Jun 2011

WHITE PAPER: In this paper, uncover the benefits of video conferencing for small and mid-size organizations while highlighting use cases for specific industries and personnel.

Posted: 17 May 2011 | Published: 12 May 2011

WHITE PAPER: Unified communications (UC) is not so much a system as it is a way of thinking about the impact of the next generation of communications capabilities on businesses large and small. Use this guide to find the best UC solution for your organization, exploring the benefits and identifying the preferred modes and means of communication.

Posted: 16 May 2011 | Published: 16 May 2011

WHITE PAPER: The Unified Communications Buyer's Guide offers complete information to help you compare your options, including guidance to help you evaluate solutions and best practices for getting the most out of your UC vendor.

Posted: 16 May 2011 | Published: 13 May 2011

WHITE PAPER: UC audio device integration can be daunting for managers if they don’t have the right tools. This paper discusses a 5 step process for device adoption, providing responses to typical questions IT organizations raise during the evolution stage of your implementation.

Posted: 27 Apr 2011 | Published: 27 Apr 2011

WHITE PAPER: This white paper reveals the primary considerations for social networking, such as: business value and strategic relevance, adoption trends and concerns, and strategic considerations for ESS deployment.

Posted: 20 Apr 2011 | Published: 01 Jun 2010

WHITE PAPER: Cisco is addressing today's dominant trends and their implications for transforming IT architectures and critical business processes. This paper examines these trends, describes why the network is the logical starting point for transforming business, and offers insight into the most strategic IT investments that businesses should consider today.

Posted: 15 Mar 2011 | Published: 15 Mar 2011

WHITE PAPER: Read how Polycom empowers Microsoft Unified Communications with a full suite of HD voice, video, telepresence and infrastructure solutions; Allowing organizations to increase productivity, reduce costs and unify dispersed teams.

Posted: 15 Feb 2011 | Published: 15 Feb 2011

WHITE PAPER: Read how Microsoft and Polycom’s partnership offers customers an end-to-end, fully interoperable unified communications (UC) solution that combines real-time instant messaging, voice, video, and data to lower business costs, improve productivity, and achieve a faster return on investments (ROI).

Posted: 15 Feb 2011 | Published: 15 Feb 2011

WHITE PAPER: VoIP with UC can transform a business across four dimensions: lower costs, higher productivity, better customer service, and higher revenues. It can make a small business appear big, and help it outperform larger competitors. There are several ways to implement VoIP. Read this paper to determine which way is best for your business.

Posted: 20 Jan 2011 | Published: 20 Jan 2011

WHITE PAPER: IT and telecom staff in small businesses (up to 250 employees) meet up at what Google Analytics reports is one of the most popular support sites of its size—the Cisco Small Business Support Community. Whenever you need technical support, or want to learn more about your technology, connect with the community and get support. Read on to learn more.

Posted: 20 Jan 2011 | Published: 20 Jan 2011

WHITE PAPER: Businesses that use voice over IP (VoIP) service and IP phones gain many advantages. No wonder desktop IP phones are used by more than a third of small and medium-sized businesses surveyed in Europe and North America. Continue reading to learn more and discover how to make the best investment through seven key questions.

Posted: 20 Jan 2011 | Published: 20 Jan 2011

WHITE PAPER: When your business wants to gain the advantages of voice over IP (VoIP) and unified communications (UC) technology, where will you find the expertise to do it? How do you choose a partner that’s right for you? Continue reading to gain advice from four small businesses.

Posted: 20 Jan 2011 | Published: 20 Jan 2011

WHITE PAPER: How can you raise revenues without raising prices? You can gain new customers. Or you can make new sales from your existing customers. There’s a network technology that helps you do both: voice over Internet Protocol (VoIP). Read this paper to learn six ways to raise revenues with voice over Internet Protocol (VoIP).

Posted: 20 Jan 2011 | Published: 20 Jan 2011

WHITE PAPER: The truth about effective call prospecting is that it’s a numbers game: the more calls you make, the better your chance of attaining customers. Just one customer could be enough to make your sales numbers. Continue reading this paper to learn nine tips for effective calling.

Posted: 20 Jan 2011 | Published: 20 Jan 2011

WHITE PAPER: There is no reason why government agencies shouldn’t take advantage of all that smartphones have to offer. Employed efficiently, smartphones can address several organizational imperatives, including cost savings, greater mobility, increased telework options and sensitivity to environmental concerns. Continue reading to learn more.

Posted: 12 Jan 2011 | Published: 11 Jan 2011

WHITE PAPER: The follwing white paper outlines the findings of a study sponsored by Siemens Enterprise Communications and prepared by SIS International Research. It discusses and quantifies the hidden cost of communications barriers and latency that small and medium sized business.

Posted: 02 Dec 2010 | Published: 02 Dec 2010

WHITE PAPER: The HP/Microsoft solutions for unified communications and collaboration aim to enable midsize organizations to optimize their own communications and collaboration by leveraging actual customer experiences to develop "best practices" for this area, thus reducing the operational costs incurred by disruptions and recoveries. Read this paper for more.

Posted: 20 Sep 2010 | Published: 20 Sep 2010

WHITE PAPER: This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty.

Posted: 10 Aug 2010 | Published: 10 Aug 2010

WHITE PAPER: Read this white paper to learn about the cost, productivity and reachability issues associated with increased enterprise mobility and the benefits and future directions of Mobile UC.

Posted: 29 Jul 2010 | Published: 28 Jul 2010

WHITE PAPER: This white paper discusses how fax servers and new FoIP investments fit into an organization’s overall document delivery strategy. Continue reading to learn why you should implement FoIP in your organization today.

Posted: 07 May 2010 | Published: 07 May 2010