Voice over IP (VoIP) technology—when used in its most basic form—reduces charges for calls. However, the magic happens when VoIP is used in unified communications (UC), which integrates voice, data, and video for numerous devices, both over wires and wirelessly.
VoIP with UC can transform a business across four dimensions: lower costs, higher productivity, better customer service, and higher revenues. It can make a small business appear big, and help it outperform larger competitors.
You can implement VoIP in several ways. To determine which way is best for your business, decide whether you want to:
- Only make VoIP calls—or take advantage of unified communications, now or in a few years
- Make your investment a capital expense—or an ongoing operational expense
- Manage your voice technology by allocating staff resources—or outsourcing it
Read this paper and discover the major alternatives, with their advantages and disadvantages.