Customer Care

WHITE PAPER: Web site optimization can drastically help your business increase conversion rates and bring in revenue, but it is not a simple process. Turn to this informative white paper to learn about the different types and strengths of online testing for site optimization, and determine which process is most effective for your organization.

Posted: 16 Apr 2013 | Published: 16 Apr 2013

WHITE PAPER: Today, organizations can enjoy similarly substantial benefits by migrating their IT service management functions to a software-as-a-service (SaaS) model. Continue on to this paper to explore a service desk offering that will help you bring the benefits of SaaS to your IT service management function.

Posted: 04 Mar 2013 | Published: 31 Dec 2012

WHITE PAPER: This white paper illustrates the importance of video to drive audience engagement and interaction.  Learn best practices, key tips, and essential elements of online video marketing.

Posted: 15 Mar 2013 | Published: 28 Feb 2013

WHITE PAPER: A 2012 Customer Experience Trends survey found that cross-channel inconsistency was consumers #1 complaint of businesses today. Read this paper to learn what 4 components are crucial to delivering a consistent customer experience and uncover strategies for integrating them into your business's customer service and support processes.

Posted: 18 Dec 2012 | Published: 29 Feb 2012

WHITE PAPER: This white paper is a business guide for customer service executives and managers who have already made the decision to deploy customer service in the cloud but need further insight into the best practices for how to further evolve customer service in the cloud through four phases: implementation, consolidation, optimization and transformation.

Posted: 26 Dec 2012 | Published: 30 Nov 2012

WHITE PAPER: This special report, updated for 2012, gives an independent view of the challenges facing Oracle, its financial performance, the services it offers, its place in the IT market and its future strategy.

Posted: 01 Feb 2013 | Published: 01 Feb 2012

WHITE PAPER: This white paper introduces a mobile customer relationship management technology that gives your sales team access to account, lead, opportunity, and customer information on any device, at any time. Read on to learn how this technology enables a more efficient, productive sales force and can provide your company with a multitude of benefits.

Posted: 02 May 2013 | Published: 31 Dec 2012

WHITE PAPER: In today's industry climate, financial services institutions (FSIs) know that customer insight is the key to growth and profitability. Read on to learn how to better understand the value of customer relationships and gain insights into how to make the most of your customer interactions.

Posted: 16 Nov 2012 | Published: 31 Aug 2012

WHITE PAPER: View this resource to learn more about the impact of technology on marketing. The addition of digital and social marketing programs has changed the marketing mix and the way marketers review valuable information. Find out the answers to important questions like "What is the total cost to create a customer," by viewing this resource now.

Posted: 31 Jan 2013 | Published: 31 Jan 2013

WHITE PAPER: Customers today hate calling representatives on the phone - they want answers fast, online, and easy to access. Check out this white paper to learn how your company can go the extra mile in CRM to drive customer satisfaction and save money with initiatives in web self-service, live chat, email management, and more.

Posted: 17 Apr 2013 | Published: 17 Apr 2013