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Customer Care White Papers (View All Report Types)
 
Does your Organization Suffer from Attrition?
sponsored by Cortell
WHITE PAPER: Attrition spells out revenue loss. This brief white paper demonstrates how to pinpoint students on the verge of leaving, with predictive tools. Discover how to retain your students using several data requirements for forecasting purposes.
Posted: 29 Jun 2015 | Published: 29 Jun 2015

Cortell

Fast Data: Better Customer Experience, Reduced Churn, and Revenue Perks
sponsored by TIBCO Software Inc.
WHITE PAPER: This brief case study highlights fast data and its ability to disrupt competition. Discover what it means to make changes quickly and predictably, and how integration unlocks this potential.
Posted: 21 May 2015 | Published: 21 May 2015

TIBCO Software Inc.

How to Transform Digital Customer Experiences for the Connected Customer
sponsored by Genesys
WHITE PAPER: In this thought-provoking report, Brian Solis, a digital analyst and futurist, identifies the gaps and closes the loop in digital transformation.
Posted: 03 Apr 2015 | Published: 10 Mar 2015

Genesys

Top Analysis Tips and Tricks for 2015
sponsored by Adobe EchoSign
WHITE PAPER: The authors of this guide have scoured the digital marketing landscape to conduct interviews with leading professionals. Uncover perspective on the top analytics trends of 2015, with topics such as mobile measurement, predictive analytics, and more.
Posted: 12 Jun 2015 | Published: 12 Jun 2015

Adobe EchoSign

Data Security Research Report: Understanding Risks and Impacts on Customer Behavior
sponsored by Honeywell
WHITE PAPER: This report reveals just how heavily the threat of cybercrime weighs on consumers, and what they're doing as a result of it. Read on to discover what growing cybercrime means for your business, and how you can pacify consumer concerns.
Posted: 12 Jun 2015 | Published: 31 Dec 2014

Honeywell

Operationalizing Voice of the Customer: How Top Performers Create Actionable Insights
sponsored by IBM
WHITE PAPER: Management in need of strong market research techniques will find this resource invaluable for ROI purposes. Discover how VOC software produces a detailed set of customer wants and needs that is prioritized by company objectives or strategic goals. Learn how the right software addresses operational process improvements for common issues.
Posted: 10 Apr 2015 | Published: 30 Apr 2014

IBM

Why Marketing Should Be Personal
sponsored by Adobe EchoSign
WHITE PAPER: This white paper reveals eight facets of leveraging personalization in your marketing strategy. Discover how to make intelligent use of customer data in a way that is not intrusive to your audience.
Posted: 16 Jun 2015 | Published: 31 Dec 2014

Adobe EchoSign

Deliver a Great Customer Experience with an Omnichannel Desktop
sponsored by Genesys
WHITE PAPER: This resource explains how implementing an omnichannel desktop for your contact centers can streamline contact center management and enhance your customers' experience.
Posted: 01 Jun 2015 | Published: 01 Jun 2015

Genesys

The Three Game Changers of Mobile Customer Experience
sponsored by Genesys
WHITE PAPER: This white paper examines three "game changing" mobile developments that today's businesses can't afford to ignore if they want to make the most of mobile technology and effectively engage their current and potential customers.
Posted: 05 May 2015 | Published: 05 May 2015

Genesys

Take Action on Customer Insights
sponsored by Hewlett-Packard Limited
WHITE PAPER: With analytics, companies can capture, analyze and provide insights to respond to customers in real time through social media channels. Read this white paper to discover the importance of a solid customer analytics strategy.
Posted: 20 Apr 2015 | Published: 31 Dec 2014

Hewlett-Packard Limited
 
 
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