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Customer Care Reports
 
The Knowledge Base of the Future :Five Cutting-Edge Ideas You Can Implement Now
sponsored by Verint Systems
WHITE PAPER: Access this white paper to get 5 cutting edge ideas you can implement now to build a CRM-focused knowledge base.
Posted: 27 May 2015 | Published: 31 Dec 2014

Verint Systems

Case Study: Insurer raises the bar on CCM
sponsored by GMC Software
CASE STUDY: In this exclusive case study, pick up tips and tricks for your organization in your journey to transition your legacy CCM software to a new system. Discover how one North American insurance agency was able to achieve outstanding customer service.
Posted: 16 Apr 2015 | Published: 31 Dec 2014

GMC Software

Supercharge CRM with a 360 degree View of the Customer
sponsored by IBM
WHITE PAPER: Access this white paper to learn how you can see a full picture of customer needs in one place. Read on to discover how to overcome common CRM challenges,
Posted: 01 May 2015 | Published: 01 May 2015

IBM

Multi-Channel Customer Experience: The Next Battleground for Mid-Size Businesses
sponsored by Genesys
WHITE PAPER: This resource provides the information that mid-size organizations need as they consider making the jump to a multi-channel contact center, including key drivers and challenges; what to look for in a vendor partner; proven tips for success; and more.
Posted: 22 May 2015 | Published: 22 May 2015

Genesys

The CIO's Top Three Priorities
sponsored by Information Builders
WHITE PAPER: A Google study found that 84% of consumers use search browsers on their phones while shopping in stores. If organisations ignore these types of consumer demands and preferences, they risk losing business to competitors. Explore this white paper to see how intelligence, integration, and integrity technologies help CIOs achieve goals and avert risk.
Posted: 30 Apr 2015 | Published: 30 Apr 2015

Information Builders

10 Advantages of a Mobile Sales Team
sponsored by Salesforce.com
WHITE PAPER: In this informative resource, you'll uncover what today's sales teams actually look like. Read on to learn the top 10 advantages of a mobile sales team.
Posted: 28 May 2015 | Published: 31 Dec 2014

Salesforce.com

Ensuring Contact Center Performance
sponsored by Integrated Research
WHITE PAPER: Access the slides now to learn how you can ensure your call center maintains the level of performance you need to succeed.
Posted: 29 May 2015 | Published: 31 Mar 2015

Integrated Research

DMPs and CDPs and CRMs – Oh My!
sponsored by BlueConic
VIDEO: Access this webinar to hear from Cory Munchbach, Director of Product Marketing at BlueConic. Learn how customer data platforms can provide you with full access to your customers' information and enable your company to tackle specific roadblocks in the full utilization of your consumer data.
Posted: 18 May 2015 | Premiered: 30 Apr 2015

BlueConic

Connecting CRM and PSA for Profitability
sponsored by FinancialForce
WHITE PAPER: When integrating a CRM and a PSA, an important first step is determining which application will become the "system of record" for key client information. Get the four other top considerations, as well as benefits of integration.
Posted: 24 Apr 2015 | Published: 31 Dec 2013

FinancialForce

Location Services: All About Advanced Mapping
sponsored by HERE
WHITE PAPER: This informative white paper provides insights on a powerful next step in digitization. Discover essential user benefits of a cloud-based mapping platform.
Posted: 14 May 2015 | Published: 31 Dec 2014

HERE
 
 
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