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The Communications Revolution
sponsored by Microsoft
VIDEO: This video introduces CRM expert Paul Greenberg, who reveals the extent to which communications technology has empowered customers. Tune in now for insights on how your business can leverage CRM to succeed in the business world.
Posted: 26 Aug 2015 | Premiered: 18 May 2015

Microsoft

The ABCs of Sales in the Modern Era
sponsored by Microsoft
WHITE PAPER: In this e-book, you'll explore the issues facing sales today, along with the changes and developments your sales teams need to understand to succeed in the modern market.
Posted: 03 Aug 2015 | Published: 03 Aug 2015

Microsoft

Making Targeted, Personalized and Timely Marketing Messages Deliver Value
sponsored by IBM
WHITE PAPER: This white paper addresses consumer insight challenges as well as today's market dynamics. Uncover quick, cost-effective methods for organizing and analyzing a wealth of consumer information while improving returns on marketing spend.
Posted: 05 Aug 2015 | Published: 31 Mar 2015

IBM

Helpdesk with Gmail Integration Scales with You
sponsored by Freshdesk Inc.
WHITE PAPER: This case study investigates how one company successfully adopted a helpdesk that integrated with the third-party providers they already utilized. Read on to learn more about how this company doubled their resolved support ticket rate to 100% after switching to an integrated helpdesk.
Posted: 26 Aug 2015 | Published: 26 Aug 2015

Freshdesk Inc.

Customer Experience Analytics: How IT Can Help Improve the Customer Experience
sponsored by Splunk
WHITE PAPER: This guide features a real-life example of how one organization gained meaningful business insights by leveraging customer experience management with machine data. Learn how to create these insights and help your business grow revenue by improving user engagement.
Posted: 24 Aug 2015 | Published: 24 Aug 2015

Splunk

Study: How to Enable CMOs with Digital Marketing Capabilities
sponsored by IBM
WHITE PAPER: The following report demonstrates CMOs' strengths and weaknesses regarding customer engagement. Learn how to enable these professionals, 74 percent of whom express intentions to improve their skills, by showing them how to build a robust digital marketing capability.
Posted: 03 Aug 2015 | Published: 31 Mar 2014

IBM

The New Frontier for Personalized Customer Experience
sponsored by IBM
WHITE PAPER: It's time for companies to remove the transaction from the pedestal, and replace it with today's savvy customer. This paper offers the basics on creating a personalized, relevant experience for individual customers. Access now to learn how an effective customer intelligence strategy will drive revenue.
Posted: 30 Jul 2015 | Published: 30 Jul 2015

IBM

Dynamic Scheduling: Workforce Management for the Next Gen Contact Center
sponsored by Calabrio, Inc.
WHITE PAPER: This whitepaper outlines the new strategy of dynamic scheduling and details why many organizations consider it a top method for modern contact centers. Read now to discover the 5 key workflow processes central to dynamic scheduling.
Posted: 11 Aug 2015 | Published: 11 Aug 2015

Calabrio, Inc.

Growth Strategies for the Next-Generation Retailer
sponsored by IBM
WHITE PAPER: This report offers retail organizations in-depth, pragmatic suggestions for proceeding with key growth initiatives. Uncover ways to think outside your existing box when you implement BI and analytics technologies, pursue emerging markets, and more.
Posted: 12 Aug 2015 | Published: 31 Oct 2014

IBM

Contact Lens Retailer Protects Revenue and Improves Efficiency with Calabrio Analytics
sponsored by Calabrio, Inc.
CASE STUDY: This case study details how this specific contact lens retailer was able to automate and track phone calls to verify orders using speech and text analytic software. Discover how your organization can reap similar benefits by devising your own strategy.
Posted: 11 Aug 2015 | Published: 11 Aug 2015

Calabrio, Inc.
 
 
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