Business of Information Technology  >   Business Management  >  

Customer Care

RSS Feed    Add to Google    Add to My Yahoo!
Customer CareReports
 
6 Quick Tips For Warmer Leads and Shortened Sales Cycles
sponsored by Invenio Marketing
WHITE PAPER: Nearly every company -- both B2B and B2C -- has room to improve when it comes to the sales cycle. No matter how you'd like to improve the sales process, this white paper can help you with six tips to generate more qualified leads and close more sales.
Posted: 25 Jun 2014 | Published: 25 Jun 2014

Invenio Marketing

Case Study: Manufacturing Company Increases Business, Reduces Cost
sponsored by Microsoft India
CASE STUDY: This case study tells the story of how one organization was able to improve lead management and business prospects while reducing the sales cycle with a new CRM solution.
Posted: 18 Jun 2014 | Published: 31 May 2012

Microsoft India

Should You Outsource Your Call Center?
sponsored by Salesforce
PRESENTATION TRANSCRIPT: Find out why so many organizations are outsourcing call centers, and why it makes good business sense to do so.
Posted: 06 Jun 2014 | Published: 06 Jun 2014

Salesforce

The Future of Work: Exceed Customer Expectations with Workload Management
sponsored by Genesys
WHITE PAPER: Customers expect a great end-to-end experience, whether work is accomplished in the enterprise or in the back office, it's all part of the Customer Service Value Chain. Is your enterprise meeting this expectation? What about in the future?
Posted: 30 Jun 2014 | Published: 26 Jun 2014

Genesys

Initiatives for Improved Customer Experience
sponsored by IBM
EGUIDE: Uncover the 10 steps to improving the customer experience, and find out how customer experience, engagement and loyalty can help you "measure" how happy your customers are.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

IBM

Customer Engagement Services Helps Hotel Group Grow Business
sponsored by Hewlett-Packard Company
VIDEO: Accor, the fifth largest hotel group in the world, was facing several challenges, including the growing influence of the Web on customer behavior and an increasingly mobile client base. To provide top-notch service, Accor needed the right technology that would enable them to create multi-channel, personalized experiences.
Posted: 03 Jul 2014 | Premiered: 03 Jul 2014

Hewlett-Packard Company

Analytics exploration – today and tomorrow
sponsored by ComputerWeekly.com
ANALYST REPORT: Analysts Clive Longbottom and Rob Bamford explain why businesses need to act now to create a business intelligence platform for the future.
Posted: 30 May 2014 | Published: 30 May 2014

ComputerWeekly.com

4 Leading Factors Influencing Current Call Center Outsourcing Trends
sponsored by Salesforce
PRESENTATION TRANSCRIPT: Discover the 4 leading factors influencing current call center outsourcing trends.
Posted: 06 Jun 2014 | Published: 06 Jun 2014

Salesforce

Home-Shopping Network Gets Closer to Customers with Real-Time Insights
sponsored by SAP
CASE STUDY: Find out how in-memory computing and predictive analytics tools have helped one home-shopping network offer a personalized experience and solve costly issues in real-time.
Posted: 05 Jun 2014 | Published: 31 Jan 2014

SAP

Retailers Must Adopt a Mobile Strategy to Remain Competitive
sponsored by Toshiba
WHITE PAPER: Find out how to achieve a well-oiled mobile strategy that gives you the ability to engage with your customers, while enhancing their shopping experience.
Posted: 17 Jun 2014 | Published: 17 Jun 2014

Toshiba
 
 
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement