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Three Things You Should Know About Patient Self-Scheduling
sponsored by Medfusion
WHITE PAPER: Patient self-scheduling is the latest solution that patients are looking for, and it can help boost revenue for your practice as well. Access this white paper to learn how the right self-scheduling solution can boost efficiency, patient experience, and save you money.
Posted: 20 Feb 2017 | Published: 20 Feb 2017

Medfusion

Digital Transformation: Risks, Benefits, and 5 Critical Success Factors
sponsored by Microsoft
WHITE PAPER: Digital transformation is a key to innovation and the discovery of new business opportunities. The "why" of digital transformation seems obvious, but "how" is less clear. Inside, Ray Wang, principal analyst, founder, and chairman of Constellation Research explains the impact of digital transformation on business processes and 5 keys to success.
Posted: 15 Feb 2017 | Published: 15 Feb 2017

Microsoft

Humanize the Customer Experience
sponsored by [24]7
WHITE PAPER: 49% of customers have switched brands due to bad customer experiences and feeling very disconnected from the companies they try to interact with. Access this white paper to discover 4 ways to humanize your digital customer experience.
Posted: 16 Jan 2017 | Published: 30 Dec 2016

[24]7

estratégias para melhorar a experiência do cliente
sponsored by Genesys
EBOOK: Conhecer as etapas do percurso do cliente durante sua experiência é essencial para que sua empresa possa antecipar o próximo passo do cliente, personalizar a experiência ou fornecer atualizações proativas para otimizar o processo. Faça já o download deste recurso para saber como começar a fazer isso agora mesmo.
Posted: 23 Mar 2017 | Published: 21 Mar 2017

TOPICS:  CRM | SAP (Product)
Genesys

Case Study: How Atom Bank Used CEM To Become The UK's First All-Digital Bank
sponsored by Genesys
VIDEO: In the digital age, it's become necessary for businesses to constantly rework and reimagine how they interact with their customers. In this case study, learn how Atom Bank became the UK's first all-digital bank. Discover how customer experience technology was implemented to allow customers to communicate using voice, chat, email or social media.
Posted: 27 Feb 2017 | Premiered: 27 Feb 2017

Genesys

The Definitive Guide to Lead Generation
sponsored by BlueBox(an IBM company)
EBOOK: In this ebook, discover some tactics to successfully generate leads, as well as how to nurture those leads to create successful, profitable campaigns. Click inside to find out how best to use website forms, pay-per-click ads, email marketing, and more to discover leads, as well as how to turn those leads into marketing successes.
Posted: 22 Dec 2016 | Published: 22 Dec 2016

BlueBox(an IBM company)

Macy's Directs Millennial Traffic with API-led Mobile Development
sponsored by TIBCO Software Inc.
CASE STUDY: This case study examines how iconic retailer Macy's optimized their mobile app to improve their customer experience. Find out how they increased market share and awareness by creating targeted mobile features for the millennial demographic with an API-led strategy.
Posted: 05 Dec 2016 | Published: 14 Sep 2016

TIBCO Software Inc.

Best Practices for Utilizing Social Insights to Plan and Measure Campaigns
sponsored by Sysomos
EBOOK: A successful social marketing campaign hinges on the reaction of its target audience. Failing to use data from today's social media landscape is a missed opportunity. Discover crucial steps and processes for developing marketing campaigns that have social media data at their core. Plus, learn best practices for utilizing social data.
Posted: 22 Mar 2017 | Published: 22 Mar 2017

Sysomos

Omni-Channel Vs. Multi-Channel Vs. Multi-Touch: Understand The New Customer Service Buzzwords
sponsored by Avaya
WHITE PAPER: The buzzword in customer service and contact centers over the past few years has been omni-channel. But there's a disconnect between how businesses around the world that use the term vs. how vendors use it. Learn about the differences between omni-channel, multi-touch, and multi-channel, and what to consider in each.
Posted: 15 Mar 2017 | Published: 03 Jun 2016

Avaya

Microsoft Dynamics 365: Changing the CRM, ERP Cloud Game
sponsored by Microsoft
EGUIDE: With Dynamics 365 integration, Microsoft has changed the game for other CRM systems, and transformed how companies buy cloud services. In this expert guide, learn what this change spells out for the future of cloud ERP and CRM systems, and how you can leverage it in your company.
Posted: 15 Feb 2017 | Published: 08 Feb 2017

TOPICS:  CRM
Microsoft
 
 
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