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Customer Care

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Customer Care Reports
Citizen -Centered Service Delivery
sponsored by IBM
WHITE PAPER: When citizens have high expectations of the types of services their government should be providing the stakes are high for government service programs.This paper explores one possible way for governments to interact with their citizens through Citizen-Centered Service Delivery.
Posted: 10 Nov 2015 | Published: 28 Feb 2013


Cheat Sheet: Easier App Integration with Microsoft Dynamics CRM
sponsored by Cloud Elements
WHITE PAPER: This white paper breaks down one of the most common CRM platforms – Microsoft Dynamics CRM – to help you make the application integration process easier.
Posted: 27 Oct 2015 | Published: 27 Oct 2015

Cloud Elements

5 Questions Every Customer Service Department Should be Able to Answer and How Analytics can Help Answer Them
sponsored by
WHITE PAPER: In this white paper, learn customer service teams can leverage customer data using a mobile-first analytics platform to increase productivity. Additionally, learn the answers to 5 questions that are essential for customer service success.
Posted: 18 Nov 2015 | Published: 18 Nov 2015

Introducing Salesforce Health Cloud: 3 Core Advantages
sponsored by
WHITE PAPER: The shift to patient-centric relationship management has begun, and Salesforce is leading the way with Health Cloud. This e-book shows you how to tap into the power of the cloud, social, and mobile to make the move to 1-to-1 care.
Posted: 07 Oct 2015 | Published: 07 Oct 2015

The Value of Smarter Merchandising
sponsored by IBM
WHITE PAPER: This white paper presents a customer-centric strategy that encompasses assortment planning, merchandising execution, customer and product attribute management, and pricing and promotion strategy. Learn how you can place the customer at the center of this entire process.
Posted: 16 Oct 2015 | Published: 29 Jul 2011


Differentiate by Providing Predictive Experiences
sponsored by 24/7 Customer
WHITE PAPER: Customers expect that providers will know all about their relationship and will put that data to work to engage them at the right time in the right channel, to help complete their sales and service journeys. Access this white paper now to learn how your business can take advantage of predictive analytics to create exceptional experiences.
Posted: 13 Nov 2015 | Published: 13 Nov 2015

How Leading Retailers Optimize the Customer Journey
sponsored by IBM
WHITE PAPER: Access this report to see how leading retailers personalize the customer experience using analytics, collaboration, and merchandising best practices.
Posted: 19 Oct 2015 | Published: 31 Jul 2013


How to Build a World-Class Sales Organization
sponsored by Microsoft
WHITE PAPER: In a recent study an analyst team gathered 100+ metrics from 1,500+ sales executives on the challenges facing their sales teams, why those problems exist, and most important, how they are successfully reengineering their teams to overcome those challenges. Access this white paper to uncover the results of this survey.
Posted: 20 Oct 2015 | Published: 20 Oct 2015


IBM Lift Analytics for Retail
sponsored by IBM
WHITE PAPER: In the following white paper, learn how to pair retail data with retail analytics to generate new retail insights through powerful analysis, all while creating capabilities that focus on improving shopper marketing and retail merchandising efforts. Access now and learn how to help drive better business outcomes in your business today.
Posted: 19 Oct 2015 | Published: 19 Oct 2015


Computer Weekly Case Study: Coventry and Warwickshire Growth Hub stokes local business with CRM
sponsored by Microsoft
EGUIDE: In this eGuide learn which specific CRM system Warwickshire & Coventry Growth Hub have leveraged to become more effective; enabling clear mapping, flexibility in working locations and a significant reduction in time spent on data management tasks.
Posted: 05 Nov 2015 | Published: 05 Nov 2015

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