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Providing Great Customer Service Through Social Media
sponsored by Zendesk
WHITE PAPER: One of the first challenges to providing great customer service is where to focus your time and resources. Providing great customer service through social media can be a way to get around this hurdle. Learn how you can get started with developing a social customer service strategy of your own.
Posted: 25 Oct 2017 | Published: 25 Oct 2017

Zendesk

AI Will Lead to Fewer Jobs: What Should Your Business Do About It?
sponsored by Sophos
TECHNICAL ARTICLE: According to Forrester Research, robots will take 24.7 million jobs by 2027 ... but create 14.9 million jobs in the same period. Explore the ramifications that AI will have on labor, jobs and the economy, and what your business can do to stay on top of this change.
Posted: 26 Oct 2017 | Published: 26 Oct 2017

Sophos

Successful Marketing Initiatives: Measuring Quality Over Quantity
sponsored by Sitecore
WHITE PAPER: In the marketing world, it should be quality over quantity. In this white paper, learn how to measure quality with customer engagement value, accelerate your market effectiveness with CRM analytics, and uncover 5 examples of how to improve marketing effectiveness and customer engagement.
Posted: 02 Oct 2017 | Published: 02 Oct 2017

Sitecore

CRM Evolves Towards Digital Customer Engagement
sponsored by ComputerWeekly.com
EGUIDE: This e-guide focuses on how customer relationship management has evolved towards engaging with customers through every channel, with digital to the fore.
Posted: 23 Oct 2017 | Published: 23 Oct 2017

ComputerWeekly.com

IT Service Gets New Cloud-Based Lease of Life
sponsored by BT
CASE STUDY: Discover how cloud-based tools for contact centers can help optimize agents' time, provide performance data, and improve customer satisfaction and staff morale.
Posted: 27 Nov 2017 | Published: 27 Nov 2017

BT

User Feedback Drives a Better Customer Experience by Shaping the SDLC
sponsored by Applause
EBOOK: Find out how to differentiate your brand through your user experience, and discover 3 potential app quality benefits from injecting user feedback into your software development lifecycle (SDLC).
Posted: 30 Nov 2017 | Published: 30 Nov 2017

Applause

Transforming the Digital Customer Experience
sponsored by Sophos
WHITE PAPER: In this 8-chapter e-guide, learn how to rapidly deliver better, more sustainable and measurable customer experiences and improve your overall business.
Posted: 03 Nov 2017 | Published: 03 Nov 2017

Sophos

Top 10 Reasons You Need Quote and Proposal Automation
sponsored by ConnectWise
RESOURCE: How much time do you spend creating sales quotes and proposals? Do you have insight into the real-time status of every quote? Read on for the top ten reasons that companies like yours choose to automate this critical part of the sales closing process.
Posted: 18 Dec 2017 | Published: 30 Sep 2016

ConnectWise

7 Questions to Ask Before Your Next Digital Transformation
sponsored by Google Cloud
ANALYST REPORT: The way we do business is changing. With new technologies available to improve customer experience, management, security and more, there are few organizations that haven't started the process of digitizing their business for a competitive edge. Find out the key questions CIOS are asking as they consider their next digital investment.
Posted: 29 Nov 2017 | Published: 14 Jul 2016

Google Cloud

Microsoft CRM Integration: Getting the Most Out of your Cloud Investments
sponsored by Vonage
RESOURCE: In this resource, gain insight on how Microsoft Dynamic deployment can be used in your call centers to help enhance customer relationships. Then, find out how your organization's cloud infrastructure can be reevaluated to ensure you're making the most out of your cloud investments.
Posted: 27 Nov 2017 | Published: 22 Aug 2017

Vonage
 
 
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