Business of Information Technology  >   Business Management  >  

Customer Care

RSS Feed    Add to Google    Add to My Yahoo!
Customer Care Reports
 
Case Study: Omni-channel Point of Sale Gives Fat Face a Lift
sponsored by BT
CASE STUDY: With an old point of sale (POS) system struggling to cope, international active lifestyle brand Fat Face needed something that would better support the company's omni-channel and international ambitions. Find out how they replaced mission critical legacy systems with an on-demand, scalable cloud-based platform.
Posted: 01 Aug 2016 | Published: 31 Oct 2014

BT

Case Study: ESL Education Implements Easy-to-Use Advanced Analytics Tools
sponsored by zendesk (bime by)
CASE STUDY: This case study explores how ESL Education enabled more advanced analytics within their organization. Find out how they were able to mix data from multiple sources, connecting its CRM, accounting system, and its in-house tools. Plus, discover how they improved the user experience with simple, easy-to-use tools and enhanced data visualizations.
Posted: 26 Aug 2016 | Published: 26 Aug 2016

zendesk (bime by)

Computer Weekly – 23 August 2016: Odeon and UCI Cinemas Group adopts hybrid cloud strategy
sponsored by ComputerWeekly.com
EZINE: In this issue, we profile Odeon and UCI Cinemas Group's use of hybrid cloud as part of a digital transformation programme aimed at enhancing customer experience and staving off competition from on-demand streaming. We also look at the summertime game of musical chairs at the Government Digital Service, and at 50 years of business software.
Posted: 19 Aug 2016 | Published: 23 Aug 2016

ComputerWeekly.com

Driving Customer Loyalty through Network Service Quality
sponsored by IBM
WHITE PAPER: Communication service providers (CSPs) are searching for CEM solutions that take advantage of the link between network service quality and customer loyalty. Read on to learn about the principles of next-generation CEM architecture and what that means for CSPs.
Posted: 08 Jul 2016 | Published: 31 Mar 2015

IBM

How an Entertainment Company Improved Marketing with Advanced Analytics
sponsored by Intel Corporation
VIDEO: This brief video explores how Caesars Entertainment, a large and geographically diverse casino company, handled the influx of large unstructured data types. Find out how they updated their analytics strategy to adapt to changing customer needs, create stronger marketing campaigns, and improve overall customer experiences.
Posted: 26 Aug 2016 | Premiered: 26 Aug 2016

Intel Corporation

Analytics with No Limits: Real Time Responsiveness at the Speed of Thought
sponsored by NICE Systems, Inc
WHITE PAPER: Running up against data speed, accuracy, and accessibility challenges sounds daunting -- but it's not impossible. Discover ways to break through these barriers with automated, real-time and historical analytics tools.
Posted: 22 Aug 2016 | Published: 22 Aug 2016

NICE Systems, Inc

Infor CRM for industrial manufacturing
sponsored by Infor
WHITE PAPER: Industrial manufacturers are struggling to maintain profit and achieve any significant growth. This CRM solution designed for industrial manufacturers enables you to identify key data trends and deliver the best products and services possible.
Posted: 29 Jun 2016 | Published: 29 Jun 2016

Infor

Financial Services: Creating the Connected Customer Experience
sponsored by Avaya TSG
WHITE PAPER: Success in the financial services industry means creating a connected customer experience in every interaction, in every part of the institution. This guide walks you through each step and the different roles to be played in creating connected customers.
Posted: 30 Jun 2016 | Published: 30 Jun 2016

Avaya TSG

The Future of Retail Customer Experience
sponsored by [24]7 Customer, Inc.
WHITE PAPER: 71% of in-store shoppers who use smartphones say the device is more important than the in-store experience. Uncover the future of retail shopping with 5 key predictions based on current trends and the changing perception of shopping experiences for you to consider.
Posted: 28 Jul 2016 | Published: 28 Jul 2016

[24]7 Customer, Inc.

Overcoming Siebel Complexity to Achieve Agile and Continuous Deployments
sponsored by Automic
WEBCAST: This webcast explores how you can successfully and efficiently automate Siebel CRM deployments with one automation platform. Find out how this platform enables your business with service orchestration, release automation, and workload automation.
Posted: 09 Aug 2016 | Premiered: Aug 9, 2016

Automic
 
 
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2016, TechTarget | Read our Privacy Statement