Customer Care White Papers, Software Downloads, Definition and Webcasts

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Feb 10, 2012

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Customer Care

Customer Care Reports

The Ultimate Guide to Email Prospecting sponsored by Citrix Online Go To Meeting WHITE PAPER: This new e-book by Jill Konrath, sales strategist and author, explores how to craft an email message that grabs the attention of prospects and compels them to continue the conversation. Posted: 13 Jan 2012 \| Published: 13 Jan 2012 TOPICS: CRM \| CRM Best Practices \| Direct Marketing \| Email \| Email Marketing \| Sales \| Sales Representatives

Business Analytics Clients Build a Smarter Planet sponsored by IBM VIDEO: This brief video shoes how predictive analytics benefits Arvato Services, Yamaha Motor Europe, Banco Itau Argentina, Avis Europe and other organizations. For example, Avis Europe uses IBM predictive analytics to drive highly personalized e-mail campaigns based on detailed customer profiles. Posted: 18 Nov 2011 \| Premiered: 18 Nov 2011 TOPICS: Business Intelligence \| CRM \| Customer Data Integration \| Customer Data Management \| Customer Retention \| Predictive Analytics \| Predictive Analytics Software \| Predictive Performance Management

Case Study: Sling Media - A Better Customer Experience with Integrated Support sponsored by LogMeIn, Inc. CASE STUDY: Learn about a leading on-demand remote support product that is easy to use and secure with cost-effective service delivery. Posted: 20 Jan 2012 \| Published: 20 Jan 2012 TOPICS: CRM \| Customer Retention \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Remote Access Software \| Remote Computing \| Remote Users \| Security \| Smart Phones

Duet Enterprise: Professional Services Firm Uses Duet Enterprise as Surround Strategy for SAP sponsored by Microsoft CASE STUDY: In this brief case study, learn how Duet Enterprise for Microsoft SharePoint and SAP Applications provides a framework to unify collaboration, productivity, and business data to enhance the user experience and improve productivity and decision making. Posted: 04 Jan 2012 \| Published: 04 Jan 2012 TOPICS: Collaboration \| Collaborative Applications Software \| CRM \| CRM Services \| CRM Software \| Microsoft SQL Server 2008 R2 \| SAP (Product) \| SharePoint

Service. Smarter. Thriving in the age of the empowered customer sponsored by IBM WHITE PAPER: In this white paper, learn all about IBM's smarter commerce approach, which considers the entirety of the business-to-business (B2B) and business-to-consumer (B2C) experience. Read on and gain insight into how you can separate yourself from the competition by offering outstanding customer care in the days, months and even years after a sale. Posted: 30 Jan 2012 \| Published: 30 Jan 2012 TOPICS: B2B \| B2C \| CRM \| CRM Analytics \| CRM Software \| Customer Data Integration \| Customer Loyalty \| Customer Retention \| Customer Service

Strategy update: Using Customer Experience Management solutions to ensure single view of the customer and improve service sponsored by Tealeaf PODCAST: In this podcast, get an executive-level overview of CEM methodologies and solutions that companies use to gather this data into a single location, allowing agents to serve customers faster and more accurately. Posted: 13 Jan 2012 \| Premiered: 13 Jan 2012 TOPICS: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Retention \| Customer Satisfaction \| Data Analytics \| Data Management

Can Your Center Keep Up with the Changes? Manage the Avalanche of Complexity and Still Control Costs sponsored by Calabrio, Inc. WHITE PAPER: Read this white paper to learn more about the future changes with contact centers and the best ways to prepare your organization for these changes. Posted: 31 Jan 2012 \| Published: 31 Jan 2012 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Software \| Contact Centers \| CRM \| Customer Service

How to retain customer loyalty in the competitive retail market sponsored by Infor CRM WHITE PAPER: Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data. Posted: 16 Jan 2012 \| Published: 16 Jan 2012 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| eCommerce \| Web 2.0 \| Web Content Management

Smarter Commerce Manufacturing Interactive Guide sponsored by IBM VIRTUAL SEMINAR: Smarter commerce is designed to help companies better integrate and more effectively manage their value chains. It aligns the buy, market, sell and service processes in a way that puts the customer at the center of decisions and actions, which can lead to greater customer loyalty, revenue and profit margin growth. Posted: 30 Jan 2012 \| Premiered: 30 Jan 2012 TOPICS: CRM \| Customer Data Integration \| Customer Data Management \| Customer Satisfaction \| Customer Service \| Value Chain Integration \| Value Chain Management \| Value Chains

CRM Sheds Light on Tommy Bahama Customers sponsored by Infor CRM WHITE PAPER: Read this brief article to discover how this growing retail chain of "island fashion" utilizes their loyal customers and their information to keep their business going through the recession and beyond. Posted: 17 Jan 2012 \| Published: 17 Jan 2012 TOPICS: Business Intelligence \| CRM \| CRM Best Practices \| Customer Data Integration \| Customer Loyalty \| Customer Satisfaction \| Data Analytics

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