In this e-guide, experts highlight the convergence of WCM platforms with CRM and CEM software. Get insider insights from senior analysts as they explain why customer engagement doesn't end at running a website.
Studies show that 57% of your peers can relate improved customer experience to revenue/profit growth. This white paper is designed to help you understand what your customers expect from their experience, so read on and discover how leveraging workforce optimization tools can help deliver a positively memorable event for your audience.
The following white paper presents methods for coordinated, optimized, and effective customer interactions. Learn how predictive analytics allows users to determine the best action for each particular customer.
In this case study, you will see how one company tested and then integrated a helpdesk when their email ticketing system became too unwieldy. Read on to learn more how you could streamline your customer engagement processes with the right helpdesk.
TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines