Customer Care Multimedia

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May 22, 2013

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Customer Care

Customer Care Multimedia (View All Report Types)

Video: Evolving to Social Intelligence sponsored by Hewlett-Packard Company VIDEO: This brief video offers insight into how traditional CRM and traditional intelligence prototype customers based on transactions, but leave out the important aspect of social intelligence. Find out how connecting social and enterprise intelligence will give you a more complete view of the customer. Posted: 02 Apr 2013 \| Premiered: 02 Apr 2013 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Social Computing \| Social Networking \| Web 2.0

Deprioritizing DMARC Can Lead to Disaster sponsored by Message Systems VIDEO: Email is obviously an extremely profitable tool for businesses, but email scams and threats are an ongoing worry. Watch this video to learn about the importance of brands adopting Domain-based Message Authentication, Reporting and Conformance (DMARC) standards to protect their end-users who are receiving mail. Posted: 29 Mar 2013 \| Premiered: 21 Mar 2013 TOPICS: Authentication \| CRM \| Customer Loyalty \| Customer Retention \| Email \| Email Security \| Email Security Policies \| Email Threats

Keeping Your Customers: The Business Value of Customer Experience sponsored by Oracle Corporation WEBCAST: Watch this video to learn why you must really understand and care about your customers across the lifecycle to remain competitive. Posted: 28 Dec 2012 \| Premiered: Oct 18, 2012 TOPICS: CRM \| CRM Analytics \| Customer Data Integration \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Profiles \| Customer Retention \| Customer Satisfaction \| Customer Service \| Oracle (Product)

Tap into More: Find Ways to Drive Value from Oracle Investments sponsored by AT&T Corp WEBCAST: Sign up for this webinar with AT&T and HMS Holdings Corporation on May 1, 2013 at 2pm (ET) (19:00GMT). Learn how HMS took a strategic view of its PeopleSoft investments and hear a discussion about how you can drive the most from your application investments. Posted: 29 Mar 2013 \| Premiered: May 1, 2013, 14:00 EDT (18:00 GMT) TOPICS: Business Intelligence \| CRM \| CRM Analytics \| CRM Software \| Data Mining \| Oracle (Product)

Creating Brand Advocates – Connected intelligence & Brand Advocates sponsored by Hewlett-Packard Company VIDEO: In this helpful video, learn how to move past traditional CRM and reach out to customers who are social influencers through things like Twitter, Facebook, and blogs. Learn how to transform these influential customers into brand advocates who will help others emotionally connect with your brand. Posted: 01 Apr 2013 \| Premiered: 01 Apr 2013 TOPICS: Brand Loyalty \| Branding \| CRM \| CRM Best Practices \| Customer Loyalty \| Customer Retention \| Social Networking \| Web 2.0

Webinar - Customer Engagement in 2013; The Mobile and Web Data Acquisition Imperative sponsored by Kofax, Inc. WEBCAST: Access this in-depth webinar to learn the current customer engagement industry trends, customer requirements, and goals of those in the insurance sector.Continue on to explore the business drivers and strategic responses surrounding the top ten technology initiatives for insurance. Posted: 05 Mar 2013 \| Premiered: Nov 28, 2012 TOPICS: Cloud Computing \| CRM \| CRM Analytics \| Customer Interaction Services \| Customer Satisfaction \| Data Analytics \| Data Mining \| Mobile CRM \| Web 2.0

BPM 101: What Is Business Performance Management and What Are the Benefits? sponsored by SearchCRM WEBCAST: This webcast will show you how to quantify BPM ROI and build the business case. It will also look at ways to leverage your existing systems to produce BPM benefits. Posted: 20 Nov 2005 \| Premiered: May 4, 2005 TOPICS: Aerospace and Defense Industry \| Business Performance Management \| Business Performance Management Software \| CRM \| Retail Trade Industry \| ROI \| Systems Integration \| Telecommunications Industry \| Transportation Industry \| Vendor Selection

Accela Video Whitepaper: Differentiate Your Company with Complete CRM sponsored by Oracle Corporation VIDEO: Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution. Posted: 05 Apr 2010 \| Premiered: 05 Apr 2010 TOPICS: Business Intelligence \| CRM \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Self-Service \| Customer Service \| Social Networking \| Web 2.0

The Ultimate Upgrade Experience for Oracle E-Business Suite 12.1 sponsored by Fujitsu & Oracle WEBCAST: This on-demand webcast outlines new features and functionality in Oracle's E-Business Suite R-12.1, including support, and explains how to build the business case for upgrading. Find out how to ensure a ROI when you upgrade to R-12.1 using the strategic approach this webcast provides. Posted: 30 Sep 2011 \| Premiered: Sep 29, 2011 TOPICS: Business Process Automation \| Business Process Management \| CRM \| Enterprise Resource Management \| ERP \| Oracle (Product) \| Supply Chain Management

Tommy Hilfiger Customer Testimonial Video sponsored by SAP APJ VIDEO: View this brief video to learn how SAP has helped Tommy Hilfiger to mobilize its business processes, including making its entire look book available on the iPad and improving its relations with suppliers in over 40 countries. Posted: 27 Mar 2012 \| Premiered: 27 Mar 2012 TOPICS: Business Process Management \| CRM \| Mobile CRM \| Mobile Device Management \| Mobile Device Management Software \| Mobile Workers \| SAP (Product) \| Supply Chain Management

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