It’s Time to Fix Back-Office Operations

It’s Time to Fix Back-Office Operations

Cover

Despite a wave of changes in technology, many businesses continue to manage their back-office functions the same way they always have. But as workloads increase, and it becomes too expensive to bring in more employees, it's becoming clear that processes need to change.

In this report from DMG consulting, discover a framework and methodology for transforming your back-office operations to drive higher quality and lower costs. You'll learn how workforce optimization (WFO) tools can improve the productivity and visibility of your operations, as well as tackle six common back-office challenges:

  • Measuring employee productivity and output
  • Tracking work items
  • Receiving paper items
  • And 3 more
Vendor:
Aspect
Posted:
07 Mar 2014
Published:
30 Sep 2013
Format:
PDF
Length:
11 Page(s)
Type:
White Paper
Language:
English
Already a Bitpipe member? Login here

Download this White Paper!

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy