sponsored by Aspect
Posted:  10 Aug 2010
Published:  10 Aug 2010
Format:  PDF
Length:  9  Page(s)
Type:  White Paper
Language:  English

In today’s global environment it is important to gain any competitive edge you can. Unified communications (UC) is the tool that can give you that edge. With UC you can increase revenue and simultaneously enhance customer relationships all while reducing costs. What makes UC so attractive is that it enhances communications both inside and outside of the enterprise; workers can better communicate and collaborate with colleagues, customers, partners, and suppliers, regardless of location or media channel.

Developing a UC strategy can seem like a daunting task at first. In light of this, this paper outlines 7 things organizations should consider as they begin to develop a UC strategy. Read on to learn some helpful hints and strategies to ensure a successful UC deployment.

Business Process Management | Contact Center Management | Contact Center Software | Contact Center Workforce Management | CRM | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Self-Service | Customer Service

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