Best Practices for Knowledge Management

Best Practices for Knowledge Management

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Implementing a knowledge management program in the contact center can improve the efficiency and quality of your services, optimize customer experience, reduce agent training costs, and increase job satisfaction. However, a knowledge management strategy that delivers these benefits requires careful planning.

In this white paper, explore best practices for successful knowledge management implementation in the contact center. You'll get guidelines for how to:

  • Determine the objectives of your knowledge management implementation
  • Plan a successful implementation strategy
  • Design a robust knowledge base
  • And more
Vendor:
KANA
Posted:
Jun 24, 2014
Published:
Jun 24, 2014
Format:
PDF
Type:
White Paper
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