The Power of Transformational Knowledge

The Power of Transformational Knowledge

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In today’s consumer-empowered marketplace, your contact center agents must be available and equipped with the knowledge they need to handle customer issues quickly and efficiently. But, with the explosion of new channels – Web, social, and mobile – many companies lack the tools and processes required to deliver great customer experiences.

In this white paper, find out how you can deliver superior customer experiences with a Transformational State of Knowledge. Inside, find specific steps you can follow to achieve transformational knowledge, and learn how this state can grant your company sustainable growth and profitability.

Vendor:
Oracle Corporation
Posted:
06 Jan 2014
Published:
06 Jan 2014
Format:
PDF
Length:
2 Page(s)
Type:
White Paper
Language:
English
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