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Contact Centres Services Reports
 
How Communications Platforms Drive Customer Engagement
sponsored by 8x8, Inc.
ANALYST REPORT: With today's world of digitally empowered customers, find out why organizations struggle to meet customer expectations, and how modern communications are vital to winning the customer experience.
Posted: 26 Mar 2018 | Published: 26 Mar 2018

8x8, Inc.

The 8 Criteria for Enterprise-Grade Communications as a Service
sponsored by 8x8, Inc.
WHITE PAPER: Enterprise Communications as a Service (ECaaS) was created to provide continuous communications and true mobility to enhance the way companies work. This white paper introduces and summarizes the 8 key aspects and unique benefits of ECaaS.
Posted: 10 Oct 2018 | Published: 10 Oct 2018

8x8, Inc.

Transforming Your Legacy Contact Center Into a Customer Experience Center
sponsored by Avtex
EBOOK: To attract and retain empowered customers of today, businesses must transform their legacy contact center into a modern experience center by embracing new processes and technologies. Find out how doing so can improve customer satisfaction rates, generate loyalty, decrease unnecessary costs and drive efficiencies for your organization.
Posted: 02 Oct 2018 | Published: 02 Oct 2018

Avtex

Customer Self-Service: Building Your Knowledge Base on a Solid Foundation You Didn't Realize was Already There
sponsored by Zendesk
WHITE PAPER: Download this white paper to find out how and why the start of a new chapter for your business is a great time to scale your customer service in a smart way and uncover 5 myths and realities of building a knowledge base for your customer self-service operation.
Posted: 26 Nov 2018 | Published: 26 Nov 2018

Zendesk

Digital Transformation: Insight into Getting It Right!
sponsored by Avaya
RESEARCH CONTENT: Download this IDC report to learn how UCC tools can enable organizations to operate and grow the business in new ways, help capitalize on and establish new innovative business models, and deliver more comprehensive worker and customer experiences.
Posted: 26 Nov 2018 | Published: 29 Jun 2018

Avaya

How 4 Remote Support Teams Improve Customers' Mobile Experience
sponsored by LogMeIn Rescue
CASE STUDY: Explore how 4 remote support teams improved their customers' mobile experience with the help of remote support software.
Posted: 02 Feb 2018 | Published: 02 Feb 2018

LogMeIn Rescue

Regus and 8x8 – A Partnership in Global Business Growth
sponsored by 8x8, Inc.
CASE STUDY: Learn why Regus upgraded their cloud-based unified communications services to migrate users in additional market to next-generation communications. Find out how mobility, flexibility, and collaboration improved within Regus' organization across over 100 countries.
Posted: 29 Mar 2018 | Published: 29 Mar 2018

8x8, Inc.

The New CRM Metrics: Putting Them to Work
sponsored by SearchCRM
WHITE PAPER: There is added pressure for modern contact center agents, with customers armed to the teeth with devices to connect with businesses—from tweets to texts to phone calls. But with proper metrics to gauge performance and lead to instructive training, some of that pressure can be alleviated.
Posted: 25 Jan 2013 | Published: 25 Jan 2013

SearchCRM

Is Providing 24-Hour Global Support Right for You?
sponsored by Zendesk
WHITE PAPER: Learn now about key questions to ask as you determine your global customer support strategy. Access this resource and you'll also discover best practices for providing global support such as dashboards, collaboration tools, the cloud, and more.
Posted: 30 Nov 2016 | Published: 30 Nov 2016

Zendesk

eBook: Not All Cloud Contact Center Platforms Are Created Equal
sponsored by Genesys
EBOOK: Everyone says they're "in the cloud," but most technology leaders would agree that not all clouds are created equal. When evaluating a cloud contact center solution for your business, it's important to understand the difference between a true Cloud 2.0 application and traditional software.
Posted: 12 Mar 2018 | Published: 31 Dec 2017

Genesys
 

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