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Remote Agents: Managing a WFH Contact Center
sponsored by CallMiner
WHITE PAPER: Download this white paper for expert advice on how to manage a WFH contact center.
Posted: 22 Apr 2020 | Published: 22 Apr 2020

CallMiner

Remote Agent Playbook
sponsored by RingCentral
EBOOK: Access this e-book to learn what changes with remote support teams, what strategies you can implement now, and how to manage your teams across locations to service customers.
Posted: 31 Jul 2020 | Published: 31 Jul 2020

RingCentral

Contact Center of the Future
sponsored by Avaya
RESOURCE: As the white-hot core of customer experience, the contact center needs to fundamentally evolve for organizations to remain competitive in an increasingly digital world. Read this blog post to explore the 5 essential features for the contact center of the future.
Posted: 24 Sep 2020 | Published: 24 Sep 2020

Avaya

Tuning Up Service Levels with WFM in the Contact Center
sponsored by Noble Systems
EBOOK: In this eBook, learn how using Workforce Management (WFM) tools in your contact center can help elevate customer service with smart forecasting, planning and scheduling.
Posted: 03 Aug 2020 | Published: 03 Aug 2020

Noble Systems

Contact Center Work-From-Home Checklist
sponsored by 8x8, Inc.
WHITE PAPER: Download this contact center work-from-home checklist to explore 10 tips that can help ensure your organization is all packed and prepared for their remote work journey.
Posted: 11 May 2020 | Published: 11 May 2020

8x8, Inc.

Predictive & Psychometric Properties of the TrueNorth Speaking Test
sponsored by Emmersion Learning
PRODUCT OVERVIEW: The TrueNorth Speaking Test (TNT) is the first-ever, fully-automated speaking test. Through AI and ML, TNT improves accuracy for spoken language proficiency testing by eliminating the human error and bias that often accompanies traditional interviews. Learn more about TNT and its key features in this product overview.
Posted: 25 Aug 2020 | Published: 25 Aug 2020

Emmersion Learning

EXPERT INSIGHT EBOOK: CHATBOTS IN CX
sponsored by [24]7.ai
EBOOK: In this eBook, CX Network looks at the examples of three very different organizations – a large private company, a charity and a government body – to find out the role chatbots have played in transforming their front-facing services. Read this eBook to explore their experiences and chatbot deployment tips.
Posted: 28 Sep 2020 | Published: 28 Sep 2020

[24]7.ai

Contact Center Technology and Automation Tools You Should Know
sponsored by ConvergeOne
EGUIDE: Explore the considerations of cataloging your organization's business requirements for call center technology purchasing decisions, and why automation is critical for customer interactions.
Posted: 14 May 2018 | Published: 14 May 2018

ConvergeOne

Avaya Users Deploy Best-in-Class Practices to Improve Contact Center Performance
sponsored by Avaya
WHITE PAPER: This exclusive paper examines how your organization can position itself to meet changing buyer needs by establishing best-in-class contact center programs. Read on and also discover 14 best practices that can ensure successful customer interactions.
Posted: 11 Nov 2013 | Published: 11 Nov 2013

Avaya

Performance Improvement In The Contact Centre
sponsored by Cisco
WHITE PAPER: Find out how you can improve customer satisfaction, become more competitive and reduce the cost of acquiring and retaining loyal customers by investing more money in contact center technologies.
Posted: 17 Jun 2014 | Published: 31 Dec 2013

Cisco
 

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