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3 Ways Agent Experience is Boosting Customer Experience
sponsored by NICE inContact
WEBCAST: Anyone can deliver a good customer experience. But to deliver an experience that exceeds expectations and leads to lasting customer loyalty? That requires more. Discover how you can empower your agents to provide a 5-star experience to every customer with agent experience expert Lori Bocklund of Strategic Contact.
Posted: 26 Feb 2020 | Premiered: Feb 26, 2020

NICE inContact

Native CTI and Cloud Call Center Solution for ServiceNow
sponsored by ServiceNow
VIDEO: In this video, see how you can extend the value of ServiceNow with 3CLogic’s enterprise-grade cloud Call Center solution—specially designed to complement existing digital workflows—like email and chat—for a complete omnichannel experience. Watch now to learn more.
Posted: 19 Nov 2020 | Premiered: 19 Nov 2020

ServiceNow

5 benefits of call reports
sponsored by CloudCall Ltd
WEBCAST: Analyzing call data can reveal powerful insights into how your business is operating and how improvements can be made. With many businesses working remotely, it’s more important than ever to be able to accurately track activity levels. Watch this video for an in-depth look at the benefits of call reports.
Posted: 06 Nov 2020 | Premiered: Nov 6, 2020

CloudCall Ltd

From an On-Prem Contact Center to a Cloud-Based one in 19 hours
sponsored by Intrado
WEBCAST: For one client, contact center provider, Intrado, replaced their entire physical call center with a cloud-based virtual one in just 19 hours. Learn about the transformation in this brief video.
Posted: 23 Jun 2020 | Premiered: Jun 23, 2020

Intrado

NWN Experience Management Platform: What to know
sponsored by NWN Corporation
WEBCAST: NWN recently enhanced their NWN Experience Management Platform (EMP) for their 1,300+ customers, to help them achieve real-time visibility and control, and self-service capabilities. Learn about their EMP platform in this webinar, which also includes a quick demo of the solution.
Posted: 18 Nov 2020 | Premiered: Nov 18, 2020

NWN Corporation

Remote Working Made Simple with CloudCall
sponsored by CloudCall Ltd
VIDEO: Many teams are now working from home and this is set to continue for a while. Explore some of the common remote issues in the recruitment industry and how CloudCall can help overcome them in this brief video.
Posted: 11 Nov 2020 | Premiered: 11 Nov 2020

CloudCall Ltd

Genesys Cloud Video
sponsored by Genesys
WEBCAST: Watch this brief video to learn about the Genesys Cloud, and how it can help contact centers big and small create meaningful customer experiences and build brand loyalty.
Posted: 02 Nov 2020 | Premiered: Nov 2, 2020

Genesys

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

Incident Management Tour
sponsored by Atlassian
VIDEO: Incident management platforms speed up IT processes, escalating problems to the right person and shortening response times. This quick two minute video covers one company's ITSM platform, and takes you on a tour through the program.
Posted: 23 Nov 2020 | Premiered: 09 Nov 2020

Atlassian

How to streamline workflow processes with automation
sponsored by ServiceNow
WEBCAST: Automation can help organizations streamline processes typically done by IT professionals. In this webinar, learn how ServiceNow uses technology to drive automation through the use of dashboards, service portals and more.
Posted: 10 Nov 2020 | Premiered: Nov 10, 2020

ServiceNow
 

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