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3 Ways Agent Experience is Boosting Customer Experience
sponsored by NICE inContact
WEBCAST: Anyone can deliver a good customer experience. But to deliver an experience that exceeds expectations and leads to lasting customer loyalty? That requires more. Discover how you can empower your agents to provide a 5-star experience to every customer with agent experience expert Lori Bocklund of Strategic Contact.
Posted: 26 Feb 2020 | Premiered: Feb 26, 2020

NICE inContact

The Changing State of Contact Centers in a Multi-cloud World
sponsored by Oracle Communications
WEBCAST: Watch this video to hear from Nemertes’ Robin Gareiss and Oracle’s Brian Kracik on the increasing need to accommodate remote contact center agents in a multi-channel environment and how SD-WAN technology is addressing quality of experience (QoE).
Posted: 08 May 2020 | Premiered: May 8, 2020

Oracle Communications

From an On-Prem Contact Center to a Cloud-Based one in 19 hours
sponsored by Intrado
WEBCAST: For one client, contact center provider, Intrado, replaced their entire physical call center with a cloud-based virtual one in just 19 hours. Learn about the transformation in this brief video.
Posted: 23 Jun 2020 | Premiered: Jun 23, 2020

Intrado

Visa Desjardins Provides a Differentiated Customer Experience
sponsored by Genesys
WEBCAST: Access this video case study today to learn how Visa Desjardins – the largest financial cooperative group in Canada – optimized customer service delivery by investing in a new blended call center environment.
Posted: 16 Sep 2013 | Premiered: Feb 27, 2013

Genesys

Tips & Best Practices for your Negotiation Strategy
sponsored by Livingstone Tech
WEBCAST: Did you give yourself enough lead time to plan your IBM road map and decide on your ELA strategy? Livingstone Tech recently sat down with 2 IBM experts to discuss some of the key considerations and best practices to help ensure your negotiation strategy is successful. Watch the 30-minute webinar to learn more.
Posted: 05 Aug 2020 | Premiered: Aug 5, 2020

Livingstone Tech

The Biggest IT Challenge in 2020 Is Coming from the Board Room
sponsored by Veeam Software
WEBCAST: Understanding what causes business unit and IT disconnects helps make sure your organization has defined expectations and ultimately improves their backup strategy. Watch this webcast to learn about the industry trends that are causing this data protection gap and how those expectations are driving 2020 challenges and strategy.
Posted: 13 Dec 2019 | Premiered: Dec 9, 2019

Veeam Software

Learn How Husqvarna moved to One IT with ServiceNow
sponsored by ServiceNow
WEBCAST: Slow IT service experiences can quickly throw a wrench into business operations—an outcome that becomes particularly severe during COVID-19 times. Tune in to this webinar to learn how Husqvarna modernized their service delivery using ServiceNow—and how your organization can, too.
Posted: 15 Sep 2020 | Premiered: Sep 15, 2020

ServiceNow

Hybrid IT Service Management
sponsored by FrontRange Solutions Inc.
VIDEO: This brief, two minute video will teach you about a single-platform IT service management (ITSM) solution that provides flexible deployment options, reduces IT costs, improves service delivery, and more.
Posted: 28 Jun 2013 | Premiered: 28 Jun 2013

FrontRange Solutions Inc.

Become an Automated, Agile Enterprise
sponsored by Hewlett Packard Enterprise
WEBCAST: The pressure is on for IT to become more agile, and while many organizations have responded by leveraging cloud and automation, the promise of seamless service delivery often goes unfulfilled. In this webcast, discover a better approach to automation that takes inspiration from the manufacturing world -- IT as an "assembly line."
Posted: 12 Jun 2014 | Premiered: Jun 12, 2014

Hewlett Packard Enterprise

Trusted Computing: Establishing Device Authentication
sponsored by Wave Systems Corp.
VIDEOCAST: View this video to learn the secret to better IT security may be at your fingertips. More likely than not, your PC contains a Trusted Platform Module (TPM), security chip on its motherboard.
Posted: 24 Aug 2010 | Premiered: Aug 24, 2010

Wave Systems Corp.
 

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