All resources sponsored by:

Avaya

1 - 25 of 51 Matches
Avaya Onecloudtm Ccaas Transition Guide
sponsored by Avaya
PRODUCT LITERATURE:Download this eBook to learn how to get the most value out an Avaya OnceCloud CCaaS investment, with tools and techniques to support your businesses through each stage of planning, launching, and ensuring a successful roll-out plan for your employees.
Posted: 09 Nov 2021 | Published: 09 Nov 2021
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TOPICS:  .NET

Best Practices For Remote Contact Center Agents
sponsored by Avaya
WHITE PAPER:A work-from-home contact center model offers many benefits, but equipping remote agents with the right tools to succeed from home can seem daunting and potentially costly. Explore 6 best practices that can help ensure your employees are sufficiently prepared, supported, and managed to excel in remote environment, in this whitepaper.
Posted: 09 Nov 2021 | Published: 09 Nov 2021
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TOPICS:  .NET

Fifteen Ways Avaya Onecloudtm Ccaas Delivers A Holistic Customer And Employee Experience
sponsored by Avaya
INFOGRAPHIC:Avaya OneCloud CCaaS is designed to help organizations unite different channels—like video, voice, chat, messaging, and more—and create one unified place to handle all interactions. Explore 15 ways OneCloud helps deliver a holistic experience for both employees and customers, in this infographic.
Posted: 08 Nov 2021 | Published: 08 Nov 2021
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TOPICS:  .NET

The Inner Circle Guide to Customer Engagement & Personalisation
sponsored by Avaya
ANALYST REPORT:“The Inner Circle Guide to Customer Engagement & Personalization” is part of the Inner Circle series of ContactBabel reports—a group of analyst reports investigating key customer contact solutions and business issues. Download your copy to learn more.
Posted: 21 Jun 2021 | Published: 21 Jun 2021
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TOPICS:  .NET

Your Contact Center
sponsored by Avaya
EBOOK:Customers want to be able to interact with companies in their own way, on their own time—and across multiple platforms. Using a cloud contact center, like Avaya’s OneCloud CCaaS, makes it easier to provide that level of service. Learn about OneCloud and how you can get started with it in this eBook.
Posted: 21 Jun 2021 | Published: 21 Jun 2021
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TOPICS:  .NET

Ehli Auctions Case Study
sponsored by Avaya
CASE STUDY:Ehli Auctions faced a surge in online and phone activity when COVID-19 restrictions meant customers could no longer gather onsite. Building on a history of digital innovation, Ehli turned to Avaya Cloud Office. Download this customer success story to learn what Ehli was able to accomplish with Avaya.
Posted: 24 May 2021 | Published: 24 May 2021
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TOPICS:  .NET

The Best Communication Solutions are the Simplest Ones
sponsored by Avaya
EBOOK:Ever wonder what it would be like to not have to worry about your communications and just concentrate on your business? Download Avaya’s latest eBook to discover how an all-in-one business communications platform always delivers what you need when and where you need it.
Posted: 20 Apr 2021 | Published: 20 Apr 2021
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TOPICS:  .NET

Six Ways to Put Avaya OneCloud™ CCaaS to Work for Your Business
sponsored by Avaya
WHITE PAPER:Avaya OneCloud CCaaS offers a seamless path to the cloud with powerful customer experience tools from a trusted vendor. Explore the 6 key ways OneCloud can benefit your organization in this infographic.
Posted: 02 Apr 2021 | Published: 02 Apr 2021
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Adopting Contact Center in the Cloud
sponsored by Avaya
RESOURCE:As companies added more channels of engagement, call centers evolved into contact centers. And now, organizations are taking it a step further by moving to the cloud. Download this infographic to review the key benefits, deployment options, and vendor considerations for moving to the cloud.
Posted: 12 Mar 2021 | Published: 12 Mar 2021
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Four Ways CCaas Will Deliver a Better Employee and Customer Experience In 2021
sponsored by Avaya
WHITE PAPER:As Gartner describes, the “everything customer,” today’s consumers want options—phone, text, chat and more—to contact you 24/7. Delivering that requires a cloud-based contact center. In this white paper, explore the 4 major ways a CCaaS can deliver a better employee and customer experience in 2021 and beyond.
Posted: 12 Mar 2021 | Published: 12 Mar 2021
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TOPICS:  CRM

Curbside Patient Notification for Healthcare
sponsored by Avaya
PRODUCT OVERVIEW:Learn about curbside patient notification, and how it can help you serve your patients safely, in this product overview.
Posted: 14 Jan 2021 | Published: 14 Jan 2021
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Rethinking the Contact Center
sponsored by Avaya
RESEARCH CONTENT:Successful organizations follow some key best practices to ensure they are delivering a good experience in their contact center. This Nemertes research report outlines those strategies, as well as expert tips for boosting agent productivity, implementing chatbots, and more. Download your copy to get started.
Posted: 12 Jan 2021 | Published: 12 Jan 2021
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Enabling Intelligent Experiences for Customers and Employees
sponsored by Avaya
WHITE PAPER:Avaya’s approach to enabling intelligent experiences for customers and employees is built on 3 key concepts: Channel independence facilitates natural connections, enterprises serve customers, not “just” contact centers, and real-time insight, not data, drives right actions. Learn how you can get started in this white paper.
Posted: 07 Oct 2020 | Published: 07 Oct 2020
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The Aragon Research Globe for Intelligent Contact Centers, 2020
sponsored by Avaya
WHITE PAPER:The contact center market is one that is in flux thanks to high demand for cloud contact centers in enterprises both large and small. In addition, AI powered contact centers and omnichannel models are becoming significantly more popular. Access this Aragon Research report to evaluate the performance of 15 major provides in this market for yourself.
Posted: 18 Sep 2020 | Published: 18 Sep 2020
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Avaya Asia Pacific Customer Experience Index 2013
sponsored by Avaya
WHITE PAPER:This exclusive resource discusses the critical role that contact centers play in driving customer satisfaction and how your organization can ensure that your contact centers provide customers with the experience that they desire.
Posted: 11 Nov 2013 | Published: 11 Nov 2013
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What’s New in IP Office 9.0
sponsored by Avaya
WHITE PAPER:This exclusive paper examines a simple, powerful collaboration solution for midsized companies that offers increased scale, flexible deployment options, and simplified management to help your organization achieve productivity levels akin to large-scale organizations.
Posted: 11 Nov 2013 | Published: 11 Nov 2013
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Full-size Collaboration for Midsize Companies - Avaya Solution Guide
sponsored by Avaya
WHITE PAPER:This exclusive resource examines how your midsized organization can achieve the same level of collaboration and communication as large business and how you can use this to increase productivity and efficiency while decreasing costs.
Posted: 11 Nov 2013 | Published: 11 Nov 2013
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Full-size Collaboration for Midsize Companies
sponsored by Avaya
WHITE PAPER:This informative resource examines how midsized organizations can utilize the bring your own device (BYOD) trend to dramatically improve enterprise collaboration to boost efficiency, productivity and worker satisfaction, all while cutting costs.
Posted: 11 Nov 2013 | Published: 11 Nov 2013
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Avaya's Healthcare Vision: The Smart Hospital
sponsored by Avaya
WHITE PAPER:This exclusive resource examines a set of integrated healthcare communications solutions designed to seamlessly connect people, systems and processes. Read on to learn how you can improve patient care and overall efficiency all while cutting costs.
Posted: 11 Nov 2013 | Published: 11 Nov 2013
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Avaya Healthcare Solutions
sponsored by Avaya
WHITE PAPER:This exclusive paper discusses how your organization can improve the patient experience while helping healthcare providers reduce costs and improve profitability by utilizing solutions that can enhance all aspects of the patient care lifecycle.
Posted: 11 Nov 2013 | Published: 11 Nov 2013
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Video-Enabled Healthcare Solutions
sponsored by Avaya
WHITE PAPER:This informative paper discusses how you can roll out high-quality, video-enabled services faster with minimal risk and disruption so that your organization can achieve benefits similar to the incredible leaps that have been see within the healthcare industry.
Posted: 11 Nov 2013 | Published: 11 Nov 2013
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Avaya Users Deploy Best-in-Class Practices to Improve Contact Center Performance
sponsored by Avaya
WHITE PAPER:This exclusive paper examines how your organization can position itself to meet changing buyer needs by establishing best-in-class contact center programs. Read on and also discover 14 best practices that can ensure successful customer interactions.
Posted: 11 Nov 2013 | Published: 11 Nov 2013
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The Software-Defined Data Center is Key to IT-as-a-Service
sponsored by Avaya
WHITE PAPER:This white paper provides an in-depth look into the migration to a software-defined data center. Discover how driving business growth has necessitated advancements in the technology infrastructure to allow IT to be delivered as-a-service.
Posted: 19 Sep 2013 | Published: 31 Aug 2013
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The Software-Defined Data Center: Creating DC-as-a-Service
sponsored by Avaya
WHITE PAPER:This white paper provides insight to a software-defined network fabric for next-gen network infrastructures that reduces burdens while increasing agility. Find out how this innovative technology helps you achieve your business-critical initiatives.
Posted: 18 Sep 2013 | Published: 30 Jun 2013
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Alleviate Data Center Pain Points That Come From Network Bottlenecks
sponsored by Avaya
WHITE PAPER:This resource details a highly strategic product that is fit-for-purpose for today's connectivity requirements and future-ready for the evolving and emerging application-driven needs of tomorrow.
Posted: 11 Sep 2013 | Published: 31 Aug 2012
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