All Research Sponsored By:Avaya

Six Trends in Customer Experience (CX)
BLOG: Today, customer experiences (CX) are everything. This means that it’s critical to stay up to date with the latest trends and enhance your processes for success. Access this article to discover the top 6 trends for the modern CX landscape.
Posted: 12 Aug 2023 | Published: 12 Aug 2023


Enterprise-Class Cloud Communications Without Compromise
EBOOK: Many unified communications and contact center solutions often lack the more sophisticated native capabilities that enterprises seek to help drive employee productivity and increase innovation. In this e-book, explore key considerations to evaluate available solutions and important value-adding benefits the right ones offer.
Posted: 12 Aug 2023 | Published: 12 Aug 2023


Avaya Voice And Digital Channels, Edenor’s Key To Delivering The Best Experience To 9 Million Consumers
CASE STUDY: Today, an effective call center is critical to the success of all organizations. With this in mind, this large energy distribution company set out to find a solution that would allow their customers to have a 360, omnichannel view of these operations and ensure better experiences. Dig into this case study to hear the full story.
Posted: 10 Aug 2023 | Published: 10 Aug 2023


Avaya Experience Platform A Day In The Life Of Your Contact Center With Avaya Experience Platform
PRODUCT OVERVIEW: Today, customers expect multichannel communication capabilities from their companies in order to interact with them at their convenience. Mastering this is difficult, but maintaining it is even harder. Access this article to discover more.
Posted: 09 Aug 2023 | Published: 09 Aug 2023


Avaya Customer Engagement Enables Growth For Leading Uk Design Firm
CASE STUDY: When this leading UK design firm began to struggle with their quality of customer service due to their rapid growth, they sought out a way that they could solve their most pressing challenges. Luckily, they found Avaya. Browse this case study to learn more.
Posted: 08 Aug 2023 | Published: 08 Aug 2023


Innovate Your Way With Avaya Enterprise Cloud
BLOG: For many organizations, digital transformation and innovation mean things such as moving to the cloud. However, this migration can be challenging, especially for larger businesses who have relied on on-prem solutions. Browse this article to learn more.
Posted: 04 Aug 2023 | Published: 04 Aug 2023


Avaya Continues To Deliver Journey To Cloud For On-Premises Customers
BLOG: Despite the recent popularity of cloud transitions, it’s reported that on-premises analytics and data deployment is still preferred by 39% of organizations. But why is this? Browse this article to learn more.
Posted: 03 Aug 2023 | Published: 03 Aug 2023


Navigating On-Premises And Hybrid Contact Centers
INFOGRAPHIC: In this modern era where everyone seems to be migrating their contact centers to the cloud, some organizations are hesitant to make the transition. So, which option is most effective? Browse this infographic to learn more.
Posted: 02 Aug 2023 | Published: 02 Aug 2023


Modernizing The Contact Center
RESEARCH CONTENT: Today, customer experience (CX) has never been more important. So, as companies continue to evolve their strategies, it’s necessary to know the best and most effective ways to revamp their contact centers. Access this report to discover more.
Posted: 01 Aug 2023 | Published: 01 Aug 2023


Why Premises-Based Communication Systems Make Sense
WHITE PAPER: Today, many organizations are torn between moving their contact center to the cloud or staying on-premises. While each option has its respective benefits, how can you know which is best for your company’s needs? Browse this white paper to learn more.
Posted: 28 Jul 2023 | Published: 28 Jul 2023


Avaya Asia Pacific Customer Experience Index 2013
WHITE PAPER: This exclusive resource discusses the critical role that contact centers play in driving customer satisfaction and how your organization can ensure that your contact centers provide customers with the experience that they desire.
Posted: 11 Nov 2013 | Published: 11 Nov 2013

What’s New in IP Office 9.0
WHITE PAPER: This exclusive paper examines a simple, powerful collaboration solution for midsized companies that offers increased scale, flexible deployment options, and simplified management to help your organization achieve productivity levels akin to large-scale organizations.
Posted: 11 Nov 2013 | Published: 11 Nov 2013

Full-size Collaboration for Midsize Companies - Avaya Solution Guide
WHITE PAPER: This exclusive resource examines how your midsized organization can achieve the same level of collaboration and communication as large business and how you can use this to increase productivity and efficiency while decreasing costs.
Posted: 11 Nov 2013 | Published: 11 Nov 2013

Full-size Collaboration for Midsize Companies
WHITE PAPER: This informative resource examines how midsized organizations can utilize the bring your own device (BYOD) trend to dramatically improve enterprise collaboration to boost efficiency, productivity and worker satisfaction, all while cutting costs.
Posted: 11 Nov 2013 | Published: 11 Nov 2013

Avaya's Healthcare Vision: The Smart Hospital
WHITE PAPER: This exclusive resource examines a set of integrated healthcare communications solutions designed to seamlessly connect people, systems and processes. Read on to learn how you can improve patient care and overall efficiency all while cutting costs.
Posted: 11 Nov 2013 | Published: 11 Nov 2013

Avaya Healthcare Solutions
WHITE PAPER: This exclusive paper discusses how your organization can improve the patient experience while helping healthcare providers reduce costs and improve profitability by utilizing solutions that can enhance all aspects of the patient care lifecycle.
Posted: 11 Nov 2013 | Published: 11 Nov 2013

Video-Enabled Healthcare Solutions
WHITE PAPER: This informative paper discusses how you can roll out high-quality, video-enabled services faster with minimal risk and disruption so that your organization can achieve benefits similar to the incredible leaps that have been see within the healthcare industry.
Posted: 11 Nov 2013 | Published: 11 Nov 2013

Avaya Users Deploy Best-in-Class Practices to Improve Contact Center Performance
WHITE PAPER: This exclusive paper examines how your organization can position itself to meet changing buyer needs by establishing best-in-class contact center programs. Read on and also discover 14 best practices that can ensure successful customer interactions.
Posted: 11 Nov 2013 | Published: 11 Nov 2013

The Software-Defined Data Center is Key to IT-as-a-Service
WHITE PAPER: This white paper provides an in-depth look into the migration to a software-defined data center. Discover how driving business growth has necessitated advancements in the technology infrastructure to allow IT to be delivered as-a-service.
Posted: 19 Sep 2013 | Published: 31 Aug 2013

The Software-Defined Data Center: Creating DC-as-a-Service
WHITE PAPER: This white paper provides insight to a software-defined network fabric for next-gen network infrastructures that reduces burdens while increasing agility. Find out how this innovative technology helps you achieve your business-critical initiatives.
Posted: 18 Sep 2013 | Published: 30 Jun 2013

Alleviate Data Center Pain Points That Come From Network Bottlenecks
WHITE PAPER: This resource details a highly strategic product that is fit-for-purpose for today's connectivity requirements and future-ready for the evolving and emerging application-driven needs of tomorrow.
Posted: 11 Sep 2013 | Published: 31 Aug 2012

Avaya Fabric Connect Makes Multicast Simple (Really)
PODCAST: This podcast introduces an interesting solution to address the concern of legitimate use cases that haven't made multicast routing any less cumbersome to implement. Find out how you can deploy multicast routing a lot simpler using this innovative technology.
Posted: 10 Sep 2013 | Premiered: May 13, 2013

The New World of IP Multicasting
WHITE PAPER: This resource examines the complexity of IP multicasting and an approach to overcome these limitations – delivering new levels of performance, scalability and resiliency to IP multicasting.
Posted: 09 Sep 2013 | Published: 30 Apr 2013

Top 10 Things to Consider for Mobile Video Collaboration Success
WHITE PAPER: Success with mobile video collaboration hinges on careful planning. This brief resource counts down 10 considerations that will help ensure your mobile video strategy is well-thought-out, properly-sized, and future-ready.
Posted: 14 Aug 2013 | Published: 31 Dec 2012

Vendor Landscape: Video Conferencing
WHITE PAPER: This resource takes an in-depth look at the videoconferencing (VC) vendor marketplace, as well as must-have VC capabilities and features. Also inside, find a side-by-side comparison of VC vendor strengths and weaknesses.
Posted: 12 Aug 2013 | Published: 12 Aug 2013