All resources sponsored by:

Avaya

1 - 25 of 51 Matches
The Future of the Contact Center
sponsored by Avaya
RESEARCH CONTENT:In this Gartner research report, discover what to expect from the future contact center. Learn how AI can help revolutionize your engagement and interactions, and explore the technological changes paving the way for the contact center of the future, including cloud technology, chatbots, and more.
Posted: 24 May 2019 | Published: 25 Apr 2019
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CapEx vs. OpEx: Considerations for Moving UC to the Cloud
sponsored by Avaya
WHITE PAPER:In this white paper, learn about the financial implications of moving UC to the cloud, and how it can help you save money.
Posted: 09 Apr 2019 | Published: 09 Apr 2019
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Optimizing the Agent Journey to Perfect the Customer Journey
sponsored by Avaya
WHITE PAPER:With this white paper, discover how updated quality management and workforce management tools can help contact centers create a first-class customer experience, and learn how to create a more empowered, engaged workforce through the use of omnichannel workforce management tools.
Posted: 08 Apr 2019 | Published: 31 Dec 2018
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Avaya State Of The Desktop Report
sponsored by Avaya
RESEARCH CONTENT:In a survey of over 1,200 full-time workers, 43% reported that their primary communication device at work is a dedicated desktop phone, according to Avaya's State of the Desktop Report. Download the full report to review other desktop communication trends.
Posted: 08 Apr 2019 | Published: 08 Apr 2019
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IT Decision-Maker Survey: Cloud Computing Trends
sponsored by Avaya
WHITE PAPER:Jump into this report to find out how over 550 IT leaders responded when quizzed on how they're planning and executing cloud strategies – and what challenges they're encountering along the way.
Posted: 05 Apr 2019 | Published: 05 Apr 2019
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A Buyer's Guide to Cloud Communications
sponsored by Avaya
RESEARCH CONTENT:This ZK Research buyer's guide for cloud communications looks at the top digital drivers changing enterprise networks, and explores why now may be the time to move UC and contact center communications to the cloud.
Posted: 05 Apr 2019 | Published: 31 Mar 2019
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8 Reasons UCaaS Providers Should Modernize Their IP Device Portfolios
sponsored by Avaya
WHITE PAPER:While claims of the "death" of the IP desktop phone are far from reality, devices deployed in the office do need an upgrade eventually. In this Frost & Sullivan research report, find out why modern IP devices continue to be important and how Avaya rises to the occasion by providing a broad array of communications endpoints options.
Posted: 01 Feb 2019 | Published: 01 Feb 2019
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How Digital CX Nurtures The Human Connection To Your Brand
sponsored by Avaya
EGUIDE:As an extension of in-person customer experience, digital engagements are often the most frequent opportunities marketers have to entice personal interaction with their brand. Read this resource for advice from marketing executives at companies such as SAP and Pearle Vision on how they are making personalized connections with customers.
Posted: 14 Dec 2018 | Published: 30 Nov 2018
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Avaya Equinox Experience: Simplify Communications and Optimize Productivity
sponsored by Avaya
WHITE PAPER:Download this white paper to learn about a unified communications suite that can fit into how your employees already work instead of changing how they work—helping them stay in touch on their device of choice as they move throughout their day.
Posted: 10 Dec 2018 | Published: 10 Dec 2018
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Telekom Serbia Turns Contact Center into Profit Center with Avaya
sponsored by Avaya
CASE STUDY:Download this case study to learn how Telekom Serbia increased their customer satisfaction rate by almost 16%, while also improving support for mobile services.
Posted: 06 Dec 2018 | Published: 06 Dec 2018
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AI to Better Engage your Digitally Connected Customer
sponsored by Avaya
PRODUCT OVERVIEW:Access this white paper to learn about Avaya AVA, an AI cloud system that leverages a Chat Bot and NLP to provide integration of social messaging and automation of digital interactions—making it easier to deliver personalized customer experiences.
Posted: 06 Dec 2018 | Published: 06 Dec 2018
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Avaya Equinox Experience: Team Collaboration Integration
sponsored by Avaya
PRODUCT OVERVIEW:Download this white paper to learn about Avaya Equinox, an integrated unified communications and collaboration platform that gives users a single place to keep themselves up to date and productive regardless of where their day may take them.
Posted: 06 Dec 2018 | Published: 06 Dec 2018
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Digital Transformation: Insight into Getting It Right!
sponsored by Avaya
RESEARCH CONTENT:Download this IDC report to learn how UCC tools can enable organizations to operate and grow the business in new ways, help capitalize on and establish new innovative business models, and deliver more comprehensive worker and customer experiences.
Posted: 26 Nov 2018 | Published: 29 Jun 2018
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Digital Transformation: Insight Into Getting It Right
sponsored by Avaya
RESEARCH CONTENT:Download this research report and explore how you can leverage digital transformation opportunities and initiatives to improve customer and employee experience.
Posted: 21 Nov 2018 | Published: 21 Nov 2018
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Avaya Asia Pacific Customer Experience Index 2013
sponsored by Avaya
WHITE PAPER:This exclusive resource discusses the critical role that contact centers play in driving customer satisfaction and how your organization can ensure that your contact centers provide customers with the experience that they desire.
Posted: 11 Nov 2013 | Published: 11 Nov 2013
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What’s New in IP Office 9.0
sponsored by Avaya
WHITE PAPER:This exclusive paper examines a simple, powerful collaboration solution for midsized companies that offers increased scale, flexible deployment options, and simplified management to help your organization achieve productivity levels akin to large-scale organizations.
Posted: 11 Nov 2013 | Published: 11 Nov 2013
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Full-size Collaboration for Midsize Companies - Avaya Solution Guide
sponsored by Avaya
WHITE PAPER:This exclusive resource examines how your midsized organization can achieve the same level of collaboration and communication as large business and how you can use this to increase productivity and efficiency while decreasing costs.
Posted: 11 Nov 2013 | Published: 11 Nov 2013
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Full-size Collaboration for Midsize Companies
sponsored by Avaya
WHITE PAPER:This informative resource examines how midsized organizations can utilize the bring your own device (BYOD) trend to dramatically improve enterprise collaboration to boost efficiency, productivity and worker satisfaction, all while cutting costs.
Posted: 11 Nov 2013 | Published: 11 Nov 2013
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Avaya's Healthcare Vision: The Smart Hospital
sponsored by Avaya
WHITE PAPER:This exclusive resource examines a set of integrated healthcare communications solutions designed to seamlessly connect people, systems and processes. Read on to learn how you can improve patient care and overall efficiency all while cutting costs.
Posted: 11 Nov 2013 | Published: 11 Nov 2013
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Avaya Healthcare Solutions
sponsored by Avaya
WHITE PAPER:This exclusive paper discusses how your organization can improve the patient experience while helping healthcare providers reduce costs and improve profitability by utilizing solutions that can enhance all aspects of the patient care lifecycle.
Posted: 11 Nov 2013 | Published: 11 Nov 2013
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Video-Enabled Healthcare Solutions
sponsored by Avaya
WHITE PAPER:This informative paper discusses how you can roll out high-quality, video-enabled services faster with minimal risk and disruption so that your organization can achieve benefits similar to the incredible leaps that have been see within the healthcare industry.
Posted: 11 Nov 2013 | Published: 11 Nov 2013
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Avaya Users Deploy Best-in-Class Practices to Improve Contact Center Performance
sponsored by Avaya
WHITE PAPER:This exclusive paper examines how your organization can position itself to meet changing buyer needs by establishing best-in-class contact center programs. Read on and also discover 14 best practices that can ensure successful customer interactions.
Posted: 11 Nov 2013 | Published: 11 Nov 2013
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The Software-Defined Data Center is Key to IT-as-a-Service
sponsored by Avaya
WHITE PAPER:This white paper provides an in-depth look into the migration to a software-defined data center. Discover how driving business growth has necessitated advancements in the technology infrastructure to allow IT to be delivered as-a-service.
Posted: 19 Sep 2013 | Published: 31 Aug 2013
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The Software-Defined Data Center: Creating DC-as-a-Service
sponsored by Avaya
WHITE PAPER:This white paper provides insight to a software-defined network fabric for next-gen network infrastructures that reduces burdens while increasing agility. Find out how this innovative technology helps you achieve your business-critical initiatives.
Posted: 18 Sep 2013 | Published: 30 Jun 2013
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Alleviate Data Center Pain Points That Come From Network Bottlenecks
sponsored by Avaya
WHITE PAPER:This resource details a highly strategic product that is fit-for-purpose for today's connectivity requirements and future-ready for the evolving and emerging application-driven needs of tomorrow.
Posted: 11 Sep 2013 | Published: 31 Aug 2012
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