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ALSO CALLED: CI, eBusiness Intelligence, BI, EBI, Enterprise Business Intelligence, Competitive Intelligence, Business Knowledge
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Business Intelligence Reports
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Digitally Transform Customer Service Management
sponsored by ServiceNow
EBOOK: Choosing the right customer service platform can be complex, which is why ServiceNow looped together 5 best practices to help you make the right decision. Download this e-book to uncover expert tips and discover why self-service, automation, and multi-channel support are essential for your next customer service platform.
Posted: 14 Mar 2019 | Published: 31 Dec 2018

ServiceNow

2019 Global Data Management Research
sponsored by Experian
RESEARCH CONTENT: How do businesses gain control over their most valuable asset? Experian's 2019 global data management research uncovers 3 key trends surrounding data management practices that contribute to this overarching question. Read on for more information from the 2019 report.
Posted: 12 Mar 2019 | Published: 12 Mar 2019

Experian

Virgin Trains Streamlines Processes with ServiceNow to Transform the Rider Experience
sponsored by ServiceNow
CASE STUDY: Virgin Trains was looking to transform their rail experience by delivering a consistently positive customer experience. In this case study, discover how Virgin Trains successfully transformed their customer experience with ServiceNow, and decide if a customer service platform from ServiceNow is right for you.
Posted: 11 Mar 2019 | Published: 11 Mar 2019

ServiceNow

Why you Need AI in your Enterprise Content Strategy
sponsored by Box
EBOOK: The explosion of content — especially unstructured content — is an opportunity and an obstacle for every business today. In this e-book, discover how AI can help organizations manage, illuminate, and extract valuable insight from unstructured content, and learn how Box can help launch your enterprise content management strategy to success.
Posted: 07 Mar 2019 | Published: 07 Mar 2019

Box

Better Contact Center Reporting: Two Routes to Improving Analytics to Drive Key Business Objectives
sponsored by ShoreGroup
RESOURCE: As the contact center landscape changes, so too must the reporting and analytics solutions that drive decision-making and performance management. In this industry brief, discover the two routes available for contact centers looking to innovate their analysis and reporting capabilities, and decide which path is best for your business.
Posted: 07 Mar 2019 | Published: 31 Dec 2018

ShoreGroup

An Ongoing Challenge for AI/ML in the Traditional Enterprise: Getting Data to the Cloud
sponsored by Immuta, Inc
RESOURCE: Businesses are reluctant to move their data into the cloud, and eager to implement cloud-based AI—so what's the problem? In this article, discover how your cloud-based AI can be rendered useless without the proper cloud-based data, and learn how to embrace true data analytics from the cloud.
Posted: 05 Mar 2019 | Published: 30 Jan 2019

Immuta, Inc

Six Best Practices to Ignite the Customer Experience with IoT
sponsored by SAS
EBOOK: Wouldn't you love to know what your customers wanted before they reached your business? With the Internet of Things (IoT), businesses no longer need to wonder—they have the ability to know. Get started building your IoT strategy for improved CX with advice from this e-book, and discover the 6 best practices you'll need along the way.
Posted: 05 Mar 2019 | Published: 05 Mar 2019

SAS

The Real-Time and Predictive Commerce Playbook
sponsored by SAS
EBOOK: In this e-book, discover how predictive and real-time analytics are helping businesses deliver better customer experiences, and learn how to get started with your real-time and predictive analytics implementation strategy.
Posted: 05 Mar 2019 | Published: 05 Mar 2019

SAS

Collaborative Analytics - Making Analytical Content Easy to Find, Interact With, Share, and Combine
sponsored by Information Builders
WHITE PAPER: Collaborative analytics has the potential to bring more unique insights from a data set, while simultaneously building cooperative relationships. Read this white paper to learn more about how unifying data sets can bring unexpected results to your business.
Posted: 01 Mar 2019 | Published: 31 Dec 2018

Information Builders

How to Build a Culture of Self-Service Analytics – And Why You Should
sponsored by Tableau Software
WHITE PAPER: A culture of analytics enables organizations to better leverage their 2 biggest assets, their people and their data. In this white paper, discover the 5 steps necessary to build an analytics culture, and explore how embracing an analytics culture can help organizations realize the potential of their insights, and understand their data.
Posted: 27 Feb 2019 | Published: 27 Feb 2019

Tableau Software

Analytics in the Operating Room: A World of Potential Waiting to be Unlocked
sponsored by GE Healthcare
WHITE PAPER: Hospitals of all sizes are hoping to see returns in cost savings and improved outcomes based on the data analysis capabilities EMR has promised to bring. Download this white paper to learn how you can reap the benefits of data analytics in the operating room, while capitalizing on captured data.
Posted: 25 Feb 2019 | Published: 25 Feb 2019

GE Healthcare

5-Minute Guide : The Path to AI-Powered Search
sponsored by Attivio, Inc.
WHITE PAPER: Download this 5-Minute Guide on The Path to AI-Powered Search for a quick, conversational review of how search has evolved to be more cognitive.
Posted: 12 Feb 2019 | Published: 12 Feb 2019

Attivio, Inc.

Maximize Customer Engagement for Maximum Revenue Growth
sponsored by LogMeIn, Inc.
WHITE PAPER: There is a direct correlation between quality customer engagement and support, and quantifiable business outcomes. However, most organizations have not evolved their customer engagement strategy for today's digital world. In this white paper, learn about the customer engagement material model.
Posted: 12 Feb 2019 | Published: 12 Feb 2019

LogMeIn, Inc.

5-Minute Guide to AI-powered Search for the Unified Digital Workplace
sponsored by Attivio, Inc.
WHITE PAPER: The unified digital workplace removes "friction" from the everyday activities that consume the time and effort of workers. AI-powered search makes a frictionless digital workplace possible. In this white paper, learn how Attivio's AI-powered search solution delivers insight and innovation.
Posted: 11 Feb 2019 | Published: 11 Feb 2019

Attivio, Inc.

Easing the Pain Points of Citizen Data Scientist Culture
sponsored by TechTarget
RESOURCE: Having a successful citizen data scientist culture in your business means data-driven decisions can be made by any team. It's a great way to approach BI tool adoption, but implementation is a struggle area for many businesses. We have a guide to self-service BI deployment for you – ready for download now – but first we ask you complete a survey.
Posted: 09 Feb 2019 | Published: 09 Feb 2019

TechTarget

How Unified Search Can Help Your Organization Manage All of Its Knowledge
sponsored by Attivio, Inc.
WHITE PAPER: Today's cutthroat global business environment is placing a premium on customer loyalty—but how do you get it? In this white paper, uncover how a powerful, unified enterprise search tool can help businesses maintain customer loyalty and enhance customer experiences. Download this white paper to learn more.
Posted: 08 Feb 2019 | Published: 08 Feb 2019

Attivio, Inc.

IoT in APAC
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, read more about Schneider Electric's experience with IoT in Indonesia, how Australia's Citic Pacific Mining is using the technology to track vehicles, and what the industry is doing to address IoT challenges in area such as security.
Posted: 06 Feb 2019 | Published: 06 Feb 2019

ComputerWeekly.com

Computer Weekly – 5 February 2019: Technologies to support deep learning
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we look at the technologies needed to support deep learning and AI applications in your organisation. We hear about Southern Water's data management overhaul and the benefits achieved from centralising its data team. And we examine best practice in managing large-scale Docker implementations. Read the issue now.
Posted: 01 Feb 2019 | Published: 01 Feb 2019

ComputerWeekly.com

AI-Powered Search For Customer Support
sponsored by Attivio
WHITE PAPER: Whether it's through a contact center or self-service web portal, the support function is where customers engage with your company most. In this white paper, discover how AI-powered search can help businesses deliver exceptional customer support and improve the quality of daily customer interactions.
Posted: 29 Jan 2019 | Published: 29 Jan 2019

Attivio

Cloud Analytics for Developers and IT: Easy, Embeddable and Utility-Priced
sponsored by TIBCO
WHITE PAPER: Open this whitepaper to learn about a BI solution with an hourly cost model that can easily deliver reporting and analytics in the cloud when your users need it.
Posted: 25 Jan 2019 | Published: 25 Jan 2019

TIBCO

Embedding Analytics with Jaspersof
sponsored by TIBCO
WHITE PAPER: Embedded analytics have become essential for businesses looking to generate greater customer loyalty. In this white paper, get an intimate look at TIBCO Jaspersoft embedded analytics, and discover if a commercial analytics tool is right for your business goals.
Posted: 25 Jan 2019 | Published: 30 Apr 2018

TIBCO

Artificial Intelligence and Machine Learning: Driving Tangible Value for Business
sponsored by Splunk
WHITE PAPER: With all the excitement surrounding AI and machine learning (ML), it can be difficult to separate fact from fiction. In this white paper from Harvard Business Review, learn how to apply AI and ML to your business without falling for the hype.
Posted: 18 Jan 2019 | Published: 31 Dec 2018

Splunk

Profit from AI and Machine Learning
sponsored by Dataiku
WHITE PAPER: Data science is the starting point for AI. Projects in either sector require the same scientific discipline for thoroughly vetting, testing, and comparing results for candidate models and data sets. This eBook by Ovum starts from the ground up. Read on to incorporate AI into your model now.
Posted: 04 Jan 2019 | Published: 29 Oct 2018

Dataiku

Faster, Higher Quality Dashboards for Better Customer Analysis
sponsored by Dataiku
CASE STUDY: Read this case study to learn how OVH, a global provider of hyper-scale cloud services, leveraged Dataiku's Data Science Studio to slash data preparation time and ensure visibility into the data life cycle.
Posted: 04 Jan 2019 | Published: 31 Dec 2018

Dataiku

Business Analytics 2019: Move Beyond Pretty Pictures into a World of Trusted Data and AI-Powered Insights
sponsored by IBM
RESOURCE: Many modern BI vendors are working on adding an AI offering. Read this guide to find out which product has successfully integrated AI into their tools.
Posted: 13 Mar 2019 | Published: 13 Mar 2019

IBM
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