10 Ways Speech Analytics Empowers the Entire Enterprise
sponsored by CallMiner
WHITE PAPER:
If you are in the C suite of an organization with a call center, it’s highly likely you see it as a business cost. But, perhaps it’s time to change that view. Download this guide for 10 ways to use the engagement data captured from your call center to transform your organization’s performance and results.
Posted: 25 Nov 2019 | Published: 25 Nov 2019
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Reimagining Customer Experience
sponsored by Vonage
WHITE PAPER:
Research has shown that 86% of consumers are willing to pay more for a great experience, while 89% will leave due to a poor experience. And by the end of 2020, customer experience will overtake price and product to become the key brand differentiator. Find out the Vonage journey.
Posted: 23 Mar 2020 | Published: 23 Mar 2020
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Partnering to Accelerate Results
sponsored by TechTarget
EBOOK:
Whether it’s to fill short-term gaps, raise you over a barrier, or serve as a bridge across territory you always need to avoid, building the right partnerships can elevate your value delivery and demand gen strategy. Download “Partnering to Accelerate Results” to learn how to create partnerships that can help you reach your goals.
Posted: 26 Feb 2020 | Published: 26 Feb 2020
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How CIOs Benefit from An Effective Digital Transformation Strategy
sponsored by NGINX
WHITE PAPER:
Download this white paper to review the importance of having an effective digital transformation strategy and the benefits it can offer CIOs.
Posted: 20 Mar 2020 | Published: 20 Mar 2020
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How Contact Centers Can Use Interaction Analytics to Reduce Risk & Improve Compliance
sponsored by CallMiner
WHITE PAPER:
In this white paper, discover how companies are increasing compliance with interaction analytics, and explore how interaction analytics can help organizations improve contact center performance while increasing compliance with regulations from TCPA, HIPAA, EFTA, CFPB, and more.
Posted: 01 Apr 2019 | Published: 31 Dec 2018
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Is it time the contact center walked away from social media?
sponsored by BT
WHITE PAPER:
Download this white paper to learn why some organizations have begun to move away from social media when it comes to contacting customers, and what you can do to derive more value from it.
Posted: 12 Mar 2020 | Published: 12 Mar 2020
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Beyond Predictive: What You Can't See Is Hurting Your ROI
sponsored by TechTarget
EBOOK:
In this e-book, learn how your organization can leverage real purchase intent insight for more demand and better orchestration. Discover how TechTarget's Priority Engine can help B2B tech companies understand behavioral data about buyer's journey to drive ROI market insights with our groundbreaking software.
Posted: 09 Apr 2019 | Published: 31 Dec 2018
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How to Select a CRM Tool
sponsored by Microsoft
EGUIDE:
This expert e-guide offers considerations for buying the right CRM tool. You'll also take a closer look into Microsoft Dynamics CRM 2015 for a breakdown of features and functions.
Posted: 24 Feb 2016 | Published: 17 Feb 2016
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Improving the Customer Experience Journey with Analytics
sponsored by ConvergeOne
EGUIDE:
Explore why customer service can be the biggest component of customer retention and how companies applied AI, machine learning and predictive analytics to help provide better customer service.
Posted: 09 May 2018 | Published: 09 May 2018
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Patient engagement strategy heavily influences tech investment
sponsored by Salesforce.com
EGUIDE:
Patient engagement is widely considered as a critical component of achieving high-quality care. Inside this expert guide, uncover survey results from the purchasing intentions survey by TechTarget and CHIME, the influence of patient engagement on tech investments and value-based reimbursement, and how IoT and CRM can enhance patient care.
Posted: 04 Dec 2017 | Published: 30 Nov 2017
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