Analytical CRM

ANALYST REPORT: In this Eckerson Group guide, see how modern analytics platforms are changing the game for business intelligence and analytics. Learn and understand the many core functions that will drive data insights into the future for competitive business and much, much more.

Posted: 04 Oct 2018 | Published: 28 Feb 2017

CASE STUDY: This case study explains how Honda France found a web-based program that was hassle-free and allowed them to spend less time worrying about collecting analytics. Learn how they adopted a program which is accessible from mobile devices, merged seamlessly with their existing CRM platform, cut the cost of their existing BI capabilities, and more.

Posted: 16 Sep 2016 | Published: 16 Sep 2016

EGUIDE: In this e-book, uncover how leading organizations are using creative technologies to reimagine a healthier future – from mobile apps that deliver concierge support for a chronic condition, to a supply solution inspired by a minibar that helps scientists innovate faster.

Posted: 30 Aug 2018 | Published: 30 Aug 2018

RESOURCE: Tap into this resource for ways that you can make customer recommendations using models based on machine learning and predictive analytics.

Posted: 16 Apr 2018 | Published: 16 Apr 2018

RESOURCE: CRM software exists to help sales reps and managers meet sales needs irrespective of their complexity and magnitude. Inside, uncover 9 sales use cases and what CRM can do in each case.

Posted: 11 Jun 2018 | Published: 28 Mar 2018

RESEARCH CONTENT: According to Gartner, over 85% of customer service and support software will be delivered on a cloud-based model by 2019. In this Gartner report, compare strengths and weaknesses of cloud CRM software from top vendors including CRMNEXT, Microsoft, Oracle, Salesforce and many more.

Posted: 25 Oct 2017 | Published: 25 Oct 2017

EGUIDE: Customer service is a battleground on which many companies fight to gain competitive edge. Access an exclusive Q&A with Larry Robinson, Senior VP of Product Management for the Service Cloud, and learn how to create solid customer experience and agent productivity using a knowledge management system.

Posted: 20 Jul 2016 | Published: 19 Jul 2016

EBOOK: How can you determine which sales leads are worth your time and which ones aren't likely to go anywhere? Discover how predictive lead-scoring software can help you zero in on the right prospects and drive better sales performance.

Posted: 29 Feb 2016 | Published: 29 Feb 2016

EGUIDE: In this expert e-guide, we explore how to tackle the challenges of implementing self-service and leveraging big data for advanced analytics. Inside, learn about a search-driven BI approach that enables faster, more data-driven decision-making with smart, highly automated and easy-to-use analytics tools.

Posted: 28 Nov 2016 | Published: 21 Nov 2016

WHITE PAPER: Consumers are willing to pay 5% or 10% more to purchase from community-responsible companies over others. Access this white paper to learn how to establish a relationship with these consumers and improve your top line.

Posted: 20 Apr 2017 | Published: 20 Apr 2017