Analytical CRM

RESEARCH CONTENT: In this research survey, discover the challenges and priorities of 300 IT and compliance professionals from the US and UK. Review why 99% of all respondents admit their organization could improve their compliance tools and software, and explore how to implement better processes and improve privacy within your organization.

Posted: 14 May 2019 | Published: 14 May 2019

RESOURCE: In this article, explore how the smart application of retail technology is helping physical retailers transform their storefront, and uncover how the application of assistive selling tools are improving CX and driving revenue in the physical retail environments.

Posted: 25 Mar 2019 | Published: 05 Dec 2018

WHITE PAPER: What is enterprise preference management (EPM), and how can it help deliver better customer experiences? In this white paper, learn how an EPM platform can help give consumers control of their customer engagement and experiences, and explore how preference management can help solve the longstanding privacy-personalization paradox.

Posted: 08 May 2019 | Published: 20 Dec 2018

RESEARCH CONTENT: In this research report from Salesforce, explore how nearly 900 retail and consumer goods marketing leaders from around the world are offering personalized shopping experiences to their customers, and discover how AI is helping them tailor each unique shopping experience to their needs.

Posted: 26 Mar 2019 | Published: 26 Mar 2019

WHITE PAPER: In this white paper, learn how enterprise chatbots can be used to meet changing employee expectations. Discover the benefits of chatbot technology, and explore how chatbots can help your organization increase business agility and improve cost savings.

Posted: 17 May 2019 | Published: 17 May 2019

EBOOK: In this e-book, learn how marketers can improve their customer engagement and customer experience strategy with Workato. Discover Workato product features and benefits, and explore how Workato can help your organization achieve marketing workflow automation, stay on top of key customer touchpoints, and more.

Posted: 24 May 2019 | Published: 24 May 2019

EBOOK: Companies using predictive analytics software still face numerous challenges, especially in dealing with social media data. Explore some of the biggest opportunities and obstacles of predictive analytics. Inside, discover how predictive lead scoring can help you generate maximum revenue.

Posted: 29 Jul 2015 | Published: 29 Jul 2015

EGUIDE: When it comes to customer experience, companies either make over-the-top statements or heavily discount products and product quality. But what do customers really want? In this e-guide, learn about the e-commerce key technologies and trends that defined 2016 and are continuing into this year.

Posted: 26 Apr 2017 | Published: 26 Apr 2017

EGUIDE: In this expert e-guide, learn about what you need to consider when making contact center purchasing decisions, 5 contact center automation tools to know, and the top 5 benefits of speech analytics.

Posted: 31 Oct 2017 | Published: 27 Oct 2017

EGUIDE: In this e-guide, explore several customer experience initiatives to help you discern which tactics have the staying power it takes to make a positive impact on your company's ability to integrate analytics into its CRM systems. Find out how to derive actionable insights that can help you create a more personalized customer experience.

Posted: 01 Sep 2016 | Published: 31 Aug 2016