Transforming the customer experience through service delivery
sponsored by ServiceNow
CASE STUDY:
Read this case study to see how Nordic financial software provider, Banqsoft, was able to transform the customer experience and support strategy through service delivery with ServiceNow.
Posted: 23 Nov 2020 | Published: 23 Nov 2020
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Companies That Measure Performance Provide Better Service
sponsored by Zendesk
RESEARCH CONTENT:
Download this report to learn about the use of analytics for customer service and discover if high-use analytics really outperform the competition.
Posted: 11 Mar 2019 | Published: 11 Mar 2019
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CONSUMER MINDSETS IN THE WORLD POST COVID
sponsored by Fractal
EBOOK:
Explore some predicted implications of the pandemic on the media & telecom, technology, financial services, healthcare, CPG & retail sectors, and strategies for moving forward in this eBook.
Posted: 21 Aug 2020 | Published: 21 Aug 2020
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2020 Global Customer Experience Benchmarking Report
sponsored by NTT
RESEARCH CONTENT:
Download the 2020 NTT Customer Experience report, which outlines the key CX trends and how you can provide an effortless experience for today’s connected customer.
Posted: 29 May 2020 | Published: 29 May 2020
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Putting Customers on the Map With Geolocation Apps
sponsored by SearchCRM
EBOOK:
This e-book chapter is a guide to geolocation apps—what they are, what they do, and how they can benefit companies and their customers. You'll learn why providing a consumer with the right information at the right time is necessary in today's marketplace and look at the hurdles blocking widespread use of location-based data and analytics.
Posted: 12 Nov 2014 | Published: 12 Nov 2014
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Customer Experience Analytics: Delivering More Personalized Customer Service
sponsored by zendesk (bime by)
EGUIDE:
In this e-guide, explore several customer experience initiatives to help you discern which tactics have the staying power it takes to make a positive impact on your company's ability to integrate analytics into its CRM systems. Find out how to derive actionable insights that can help you create a more personalized customer experience.
Posted: 01 Sep 2016 | Published: 31 Aug 2016
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Best Practices for Creating Quota-Busting Sales Reps
sponsored by Oracle Corporation
EGUIDE:
Research shows that sales reps are not delivering revenue performance that their managers are counting on. In this expert e-guide, uncover the latest strategies and technologies to help your sales reps transition from always coming up short to crushing their sales quota.
Posted: 03 Feb 2016 | Published: 29 Jan 2016
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AI and automation in customer service: Is it too good to be true?
sponsored by ServiceNow
EGUIDE:
Technological advancements are transforming traditional customer service departments and call centers into multidimensional corporate forces. Learn how AI, chatbots, process automation and predictive analytics is affecting customer service and the future of the enterprise.
Posted: 23 Jan 2020 | Published: 23 Jan 2020
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Context-Aware Tech Senses, Responds to Customer Needs
sponsored by SearchContentManagement
EBOOK:
This expert handbook explores how to leverage context-aware technologies to create appropriately personalized customer experiences. Discover how to deliver on the promise of personalized content delivery with tools and strategies for web content management, marketing automation, machine learning, and more.
Posted: 19 Apr 2016 | Published: 15 Apr 2016
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Optimize Sales Performance with Sales Intelligence Tools
sponsored by SearchCRM
EBOOK:
How can you determine which sales leads are worth your time and which ones aren't likely to go anywhere? Discover how predictive lead-scoring software can help you zero in on the right prospects and drive better sales performance.
Posted: 29 Feb 2016 | Published: 29 Feb 2016
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