sponsored by Salesforce.com
Posted:  20 Mar 2012
Published:  20 Mar 2012
Format:  PDF
Length:  6  Page(s)
Type:  eGuide
Language:  English

Companies can expect big changes in contact center certification beginning next year. Many will see overhauled programs for certifications that address the full range of channels, with emphasis on social media technology.

In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications.

Call Center Management | Call Centers | Certification Programs | Contact Center Management | Contact Centers | CRM | CRM Best Practices | Mobile CRM | Social Networking | Training

View All Resources sponsored by Salesforce.com

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement