sponsored by Salesforce.com
Posted:  20 Mar 2012
Published:  20 Mar 2012
Format:  PDF
Length:  6  Page(s)
Type:  eGuide
Language:  English
ABSTRACT:

Companies can expect big changes in contact center certification beginning next year. Many will see overhauled programs for certifications that address the full range of channels, with emphasis on social media technology.

In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications.






BROWSE RELATED RESOURCES
Call Center Management | Call Centers | Certification Programs | Contact Center Management | Contact Centers | CRM | CRM Best Practices | Mobile CRM | Social Networking | Training

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