|
|
sponsored by SugarCRM Inc.
|
|
|
Posted:
|
20 Mar 2012
|
|
Published:
|
20 Mar 2012
|
|
Format:
|
PDF
|
|
Length:
|
9
Page(s)
|
|
Type:
|
eGuide
|
|
Language:
|
English
|
|
|
ABSTRACT:
When it comes to customer relationship management (CRM) in 2012, the spotlight really will be on the customer. Analysts predict that mobile CRM, CRM analytics, customer experience management (CEM) and the integration of social media data will be key trends in the upcoming year.
In this expert e-guide, find out how social and mobile CRM are changing the CRM landscape. Readers also will find out how creative companies are making broader use of smartphones than just e-mail, phone and mobile CRM software.
|
|
|
|
BROWSE RELATED
RESOURCES
CRM | CRM Analytics | CRM Best Practices | Mobile CRM | Social Networking | Web 2.0
|
View All Resources
sponsored by SugarCRM Inc.
|
|
|
|
|
|
TechTarget provides enterprise IT professionals with the information they need to perform their jobs
- from developing strategy, to making cost-effective IT purchase decisions and managing their
organizations' IT projects - with its network of
|
|
|
Definitions:
|
|
 |
|
All Rights Reserved,
Copyright 2000 - 2013, TechTarget |
|
|
|
|
