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Providing a Great Customer Experience During the Holiday Rush
sponsored by Zendesk
WEBCAST: According to Zendesk, retailers see a 42% average increase in support volumes during the holiday season. How can you keep up with providing customers a great CX during such a busy time? Learn how you can develop a strategy for keeping your CX great and stay on your customers' "nice" lists.
Posted: 31 Oct 2017 | Premiered: Oct 31, 2017

Zendesk

Accela Video Whitepaper: Differentiate Your Company with Complete CRM
sponsored by Oracle Corporation
VIDEO: Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.
Posted: 05 Apr 2010 | Premiered: 05 Apr 2010

Oracle Corporation

Customer Communication Management
sponsored by Pitney Bowes Business Insight
WEBCAST: CCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers.
Posted: 06 Jul 2010 | Premiered: Jul 6, 2010

Pitney Bowes Business Insight

Case Study: Mandarin Oriental
sponsored by SDL Web Content Management Solutions Division
VIDEO: This Video from SDL takes a look at the ways in which up-scale hotel conglomerate, Mandarin Oriental, has implemented SDL web content management solutions to help expand their business around the world. Watch this video today to learn more.
Posted: 11 Apr 2011 | Premiered: 11 Apr 2011

SDL Web Content Management Solutions Division

Work Smarter, Not Harder: 6 Ways to Increase Productivity Across Your Customer Support Organization
sponsored by LogMeIn Rescue
WEBCAST: How is productivity defined and measured within a customer support organization? Join Alan Berkson of Freshservice and Christopher Savio of LogMeIn Rescue to uncover 6 ways to increase productivity across your support organization.
Posted: 25 Aug 2017 | Premiered: Aug 18, 2017

LogMeIn Rescue

Case Study: How Atom Bank Used CEM To Become The UK's First All-Digital Bank
sponsored by Genesys
VIDEO: In the digital age, it's become necessary for businesses to constantly rework and reimagine how they interact with their customers. In this case study, learn how Atom Bank became the UK's first all-digital bank. Discover how customer experience technology was implemented to allow customers to communicate using voice, chat, email or social media.
Posted: 27 Feb 2017 | Premiered: 27 Feb 2017

Genesys

Software Subscription & Support
sponsored by IBM
VIDEO: In this brief video, learn how to stay ahead of IT trends with IBM Software Subscription and Support. You'll discover how you can drive efficiency, increase productivity, and streamline workflows with access to downloads and enhancements throughout the software lifecycle.
Posted: 30 Jul 2013 | Premiered: 30 Jul 2013

IBM

Case Study: Roofing Company Improves Customer Satisfaction with Cloud CRM
sponsored by Microsoft
VIDEO: This video highlights a cloud-based CRM software that allows organizations to manage customer relations efficiently and automates mundane tasks. Access now to see how this technology can ensure that your customers receive the experience they expect and increase overall customer satisfaction.
Posted: 10 Nov 2015 | Premiered: 10 Nov 2015

Microsoft

Helping United Soar to New Heights
sponsored by Hewlett Packard Enterprise
WEBCAST: View this short webcast to see how United Airlines benefited from a flexible data center solution that ensured constant availability, as well as the scalability to meet their ever-changing environment needs.
Posted: 02 Jan 2014 | Premiered: Jan 2, 2014

Hewlett Packard Enterprise

Best Practices for Microservices
sponsored by MuleSoft
WEBCAST: This webcast explores the concept of microservices, defining what they are, how to implement them, and how to optimize their value. Uncover microservices best practices and learn from a series of experts how to leverage APIs, enable continuous delivery, optimize automation, implement a hybrid integration platform, and more.
Posted: 02 Mar 2017 | Premiered: Feb 10, 2017

MuleSoft

The New Rules For Skills-Based Routing to Improve Your Customer Experience
sponsored by Mitel Networks Limited
VIDEO: Skills-based routing has been around for a long time, but now it has evolved to the point where it has become a key differentiator for contact centers looking to enhance their customer experiences. Learn how to redefine skills-based routing to filter interactions with customers via calls, email, web chat, and SMS.
Posted: 10 Aug 2017 | Premiered: 27 Jul 2017

Mitel Networks Limited

Watson in TSS
sponsored by IBM
VIDEO: This webcast offers information about a solution that harnesses cognitive computing to assist with customer support. It diagnoses service requests to identify the best resolution almost instantaneously. Access this webcast now to see some of the client benefits this system has to offer.
Posted: 15 Dec 2016 | Premiered: 01 Nov 2016

IBM

How Retailer Marks and Spencer Is Raising The Bar In Customer Service With Omnichannel Technology
sponsored by Genesys
VIDEO: Most customers today expect that companies will perform well across all available channels. But the reality is that some companies may rate highly with customers with one channel, while lacking in another. Inside, learn how leading retailer Marks and Spencer is using an omnichannel engagement platform to help raise their customer experience bar.
Posted: 23 Feb 2017 | Premiered: 23 Feb 2017

Genesys

Digital Genius Makes Strides with AI Chatbots for Customer Service
sponsored by Digital Genius
VIDEO: Modern customers require modern service ... and chatbots can be considered the next link in the modernization chain. But what are the setbacks you'll face with traditional chatbots? See why CB Insights selected Digital Genius for their prestigious Artificial Intelligence 100 list, and learn how they're making strides in smarter customer service.
Posted: 10 Oct 2017 | Premiered: 10 Oct 2017

Digital Genius

Marketing Insight with SAP at Cirque du Soleil
sponsored by SAP
WEBCAST: Listen to Axel Bedikyan, Director of Marketing Intelligence to find out how Cirque du Soleil has used SAP business objects for their business intelligence platform, and how it has been critical in their evolution to a more data-centric organization.
Posted: 16 Nov 2017 | Premiered: Nov 15, 2017

SAP

Detangle the Agent Desktop Disaster Empower Your Team to Deliver a Seamless Customer Experience
sponsored by Genesys
VIRTUAL ENVIRONMENT: Here's the truth: Your desktops are inhibiting your employees and hurting your customer relations. Watch this webcast to learn how to optimize your desktops, improve customer relations, and how to better manage customer data.
Posted: 05 Jun 2017 | Premiered: 02 Jun 2017

Genesys

New Roles and Opportunities for Payers
sponsored by HealthEdge
VIDEO: Learn about the opportunities that payers have with better technology and information systems, and how to bend the cost curve of healthcare while building a loyal relationship with patients along the way.
Posted: 08 Nov 2017 | Premiered: 02 Nov 2017

HealthEdge

Amelco Case Study: Continuous Delivery Using Ansible Automation
sponsored by Red Hat
VIDEO: Tune in as Amelco illustrates how one IT automation engine empowered effective multi-environment management for its diverse application infrastructure—with no downtime. Learn here how to unify management and provide continuous delivery of Linux-based apps, and more.
Posted: 16 Jan 2017 | Premiered: 01 Sep 2016

Red Hat

Is Your IT Security Affecting Your Workforce Productivity?
sponsored by Dell and Microsoft
VIDEO: In this video, Principal Analyst at Forrester Research David K. Johnson demonstrates how to achieve the often-conflicting goals of promoting employee flexibility alongside delivering greater device security. Tune in to overcome the risks BYOD programs, device malware, and more pose to your device landscape.
Posted: 22 Sep 2017 | Premiered: 21 Sep 2017

Dell and Microsoft

Cash Management in the Digital Age
sponsored by Dell EMC, Axxiome & Intel®
WEBCAST: In this webcast, hear from experts Leon Sinclair and Jody Ellis on how to improve cash management for the modern financial technology landscape in conjunction with SAP environments.
Posted: 27 Jul 2017 | Premiered: Jul 26, 2017

Dell EMC, Axxiome & Intel®

The Business of IT Transformation
sponsored by Rackspace Intel
WEBCAST: Tune into this webcast to hear from the CIO and Digital CTO at Rackspace, who in detail dissect the term "digital transformation" and highlight the challenges driving businesses like yours to the cloud. They also run down an actionable cloud implementation checklist, for you to use as guidance.
Posted: 13 Oct 2017 | Premiered: Mar 29, 2017

Rackspace Intel

Cash Management in the Digital Age, Part 2
sponsored by Dell EMC, Axxiome & Intel®
WEBCAST: In this webcast, hear from experts Leon Sinclair and Jody Ellis on how to improve cash management, as well as how SAP HANA appliances accelerate the analysis of cash management information.
Posted: 28 Jul 2017 | Premiered: Jul 26, 2017

Dell EMC, Axxiome & Intel®

Cash Management in the Digital Age, Podcast Part 3
sponsored by Dell EMC, Axxiome & Intel®
PODCAST: In this podcast, hear from experts Leon Sinclair and Jody Ellis oh how to improve cash management with a platform that runs on SAP HANA and accelerates the analysis of cash management information.
Posted: 01 Aug 2017 | Premiered: Jul 26, 2017

Dell EMC, Axxiome & Intel®

Cash Management in the Digital Age, Podcast Part 2
sponsored by Dell EMC, Axxiome & Intel®
PODCAST: In this podcast, hear from experts Leon Sinclair and Jody Ellis on how to improve cash management, as well as how SAP HANA appliances accelerate the analysis of cash management information.
Posted: 01 Aug 2017 | Premiered: Jul 26, 2017

Dell EMC, Axxiome & Intel®

Cash Management in the Digital Age, Part 3
sponsored by Dell EMC, Axxiome & Intel®
WEBCAST: In this webcast, hear from experts Leon Sinclair and Jody Ellis oh how to improve cash management with a platform that runs on SAP HANA and accelerates the analysis of cash management information.
Posted: 28 Jul 2017 | Premiered: Jul 26, 2017

Dell EMC, Axxiome & Intel®

Case Study: IT Automation at Allegiant Airlines
sponsored by Red Hat
VIDEO: Tune into this case study to see how Allegiant Airlines saves 10-15 man hours per week managing their Linux systems with an IT automation and configuration tool. Discover how to automate all systems simultaneously to empower DevOps initiatives within your enterprise.
Posted: 13 Jan 2017 | Premiered: 13 Jan 2017

Red Hat

Investing in the Data Center to Meet Modern Customer Demands
sponsored by Red Hat
VIDEOCAST: Data center modernization is one way to boost digital transformation and innovation efforts. Learn about the problems with the current IT landscapes and how to go about solving them with in-memory data management.
Posted: 28 Mar 2017 | Premiered: Mar 14, 2017

Red Hat

Chico's Battles with Explosive Growth in Central Distribution Warehouse
sponsored by Infor
VIDEO: Tune into this video to discover how Chico's leveraged an enterprise asset management (EAM) platform to control its inventory, expand its distribution campus, and streamline its work orders—keeping pace with demand and accelerating business growth.
Posted: 20 Jul 2016 | Premiered: 20 Jul 2016

Infor

HCI for Data Backup and Recovery Exceeds Customer Expectations
sponsored by Hewlett Packard Enterprise
VIDEO: Hyperconverged infrastructure (HCI) has been gaining traction in the IT landscape, but does it live up to the hype? Take three minutes to see what three IT professionals have to say about their experience with HCI, what propelled them to move to HCI, and the benefits they were able to realize.
Posted: 17 Nov 2017 | Premiered: 10 Oct 2017

Hewlett Packard Enterprise

A new alternative to all-flash arrays: Predictive Storage Caching
sponsored by StorMagic
WEBCAST: Watch this webcast to learn how predictive caching is the simpler alternative to all-flash arrays. Learn about one system that uses advanced algorithms across multiple caches, to intelligently predict and place data on the right cache at the right time, allowing both read and write operations to be implemented.
Posted: 10 Nov 2017 | Premiered: Oct 16, 2017

StorMagic

Nectar UC Monitoring and Performance Management for Cisco
sponsored by Nectar Corp
VIDEO: In this video, gain a stronger understanding how your organization can transform its UC strategy to gain a valuable ROI. Then, find out how Nectar UCMP can help implement real-time trouble shooting across applications, the network and endpoint domains to solve and prevent your UC tools from failing.
Posted: 16 Nov 2017 | Premiered: 16 Nov 2017

Nectar Corp
 
 
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