Accela Video Whitepaper: Differentiate Your Company with Complete CRM
sponsored by Oracle Corporation
VIDEO:
Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.
Posted: 05 Apr 2010 | Premiered: 05 Apr 2010
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Conquering your Upgrade Phobia
sponsored by Oracle Corporation
VIDEOCAST:
Watch this video white paper to learn how to create a shared solutions infrastructure that allows you to upgrade any application component without bringing down your entire enterprise, while lowering costs, increasing efficiency, and improving visibility into your business processes.
Posted: 22 Sep 2010 | Premiered: 22 Sep 2010
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IT Download: LogMeIn Rescue and LogMeIn Rescue + Mobile
sponsored by LogMeIn, Inc.
TRIAL SOFTWARE:
Download your free trial of a software that tackles the issues of delivering efficient, effective IT support to employees – remote or onsite – and customers using disparate computing platforms and mobile devices.
Posted: 27 Jan 2012 | Premiered: 27 Jan 2012
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Adapt your contact center for increased customer satisfaction
sponsored by inContact
VIDEO:
This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money.
Posted: 20 Jan 2012 | Premiered: 20 Jan 2012
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Cognos Business Intelligence for Report Authors
sponsored by IBM
VIRTUAL SEMINAR:
Utilize a complete set of enterprise reports that are easy to build, maintain, secure and deploy, all delivered in a collaborative authoring environment and based on the fundamental principle of "author once — consume anywhere."
Posted: 24 Jan 2012 | Premiered: 24 Jan 2012
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Operationalizing Online Customer Experience
sponsored by Tealeaf
WEBCAST:
This webinar details the strategic value of operationalizing a customer experience effort across your business. What's more, to give you a head start, Eric T. Peterson will outline Web Analytics Demystified's six step process for operationalizing customer experience management within your own organization.
Posted: 29 Sep 2011 | Premiered: 29 Sep 2011
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Carson Home - X3 + Payments
sponsored by Sage Software
VIDEO:
This webcast provides an overview of how one distribution company leveraged the Sage X3 enterprise resource planning (ERP) system to streamline and improve the efficiency of their business processes.
Posted: 06 Jan 2012 | Premiered: 06 Jan 2012
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Utilize analytics to drive customer satisfaction and retention
sponsored by Infor CRM
WEBCAST:
Watch this webcast to discover how you can increase your online marketing efforts with next-gen customer relationship management (CRM) tools that will significantly improve customer satisfaction as well as increase the return rate of customers.
Posted: 19 Dec 2011 | Premiered: 19 Dec 2011
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F&A Video: Discover the formula for better business outcomes
sponsored by Hewlett-Packard Limited
VIDEO:
Watch this brief video to learn more about HP's Finance and Administration services and how your organisation could benefit from outsourcing these operations.
Posted: 05 Jan 2012 | Premiered: 05 Jan 2012
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Frictionless IT: Self-Service Means Smarter, Faster, Cheaper Service Delivery
sponsored by Dell, Inc.
WEBCAST:
Many companies struggle with the execution of self-service IT. Join us for a 60-minute interactive Webcast that explores the potential inherent in self-service IT and offers solid advice and examples of how to get there.
Posted: 18 Feb 2011 | Premiered: 18 Feb 2011
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Videocast: Gotchas That Can Get Ya in 2012: Critical Issues in Supporting Self-Service BI
sponsored by Actuate
WEBCAST:
During this webcast, Claudia Imhoff, of Intelligent Solutions, and Jeff Morris, of Actuate, will discuss the top issues that business intelligence (BI) implementers must tackle to create a sustainable and maintainable self-service BI environment in 2012.
Posted: 06 Feb 2012 | Premiered: 06 Feb 2012
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Mass Customization for Communications Service Providers Podcast
sponsored by IBM
PODCAST:
Join author David J. Gardner for a podcast that explains the key to making mass customization more efficient. Using examples of cable service providers and McDonald’s, clients will see how they can tune their infrastructure to make exceptions less exceptional and keep profitability on track.
Posted: 30 Jan 2012 | Premiered: 30 Jan 2012
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WAN Optimization: Why Go Virtual?
sponsored by Silver Peak
WEBCAST:
In this 3-minute video, you’ll learn from CEO Rick Tinsley about Silver Peak’s portfolio of virtual WAN Op solutions – from the high end VRX with 20X the capacity of any other virtual appliance to the self-service free downloads on the VX-Xpress Marketplace. Bonus footage includes real world results from two customers.
Posted: 07 Feb 2012 | Premiered: 07 Feb 2012
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Strategy update: Using Customer Experience Management solutions to ensure single view of the customer and improve service
sponsored by Tealeaf
PODCAST:
In this podcast, get an executive-level overview of CEM methodologies and solutions that companies use to gather this data into a single location, allowing agents to serve customers faster and more accurately.
Posted: 13 Jan 2012 | Premiered: 13 Jan 2012
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Stop throwing away marketing dollars, key steps for online customer retention
sponsored by Tealeaf
WEBCAST:
This webcast explains how without the right tools, organizations lack insight into why particular customers abandon or transactions fail, and the actionable data to be able to re-engage them. But with the right tools and strategies in place, companies can increase revenue and customer satisfaction at the same time.
Posted: 04 Nov 2010 | Premiered: 04 Nov 2010
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Gain competitive advantage by using Customer Experience Management Solutions to extend brand value
sponsored by Tealeaf
PODCAST:
In this podcast, industry expert Rebecca Wettemann discusses how companies can balance customer experiences and brand promotion without creating conflict.
Posted: 30 Dec 2011 | Premiered: 30 Dec 2011
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HP & CHICO'S - Customer Case Study
sponsored by HP and Intel
WEBCAST:
Today’s evolving business models, emerging technologies and the changing workforce are key trends looking to mission critical environments to provide a backbone. This exclusive webcast explains how a centralized platform can integrate your servers, storage, networks and facilities.
Posted: 03 Feb 2012 | Premiered: 03 Feb 2012
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Five Easy Steps to Optimizing Your IT Services
sponsored by CA Technologies.
WEBCAST:
IT service management is filled with complexity due to outsourcing, cloud technologies and customer demands. Watch this webcast to uncover 5 strategies for optimizing your IT services and improving business process management.
Posted: 08 Dec 2011 | Premiered: 08 Dec 2011
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Drive Lifetime Customer Loyalty with Infor CRM Epiphany Interaction Advisor
sponsored by Infor CRM
VIDEO:
Watch this video demo to learn about Infor CRM Epiphany Interaction Advisor, an all-in-one customer interaction system that provides you with valuable customer insight for enhanced interactions and increased customer loyalty.
Posted: 20 Jan 2012 | Premiered: 20 Jan 2012
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Customer Video - ABD Insurance Group
sponsored by Riverbed Technology, Inc.
VIDEO:
When ABD Insurance & Financial decided to switch its email environment from Lotus Notes to Microsoft Exchange, the company knew it would have to optimize its network. By offering a variety of flexible equipment and applications, Riverbed met the company’s diverse needs for WAN optimization, DR, and replication services.
Posted: 12 Jan 2012 | Premiered: 12 Jan 2012
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Smarter Commerce Manufacturing Interactive Guide
sponsored by IBM
VIRTUAL SEMINAR:
Smarter commerce is designed to help companies better integrate and more effectively manage their value chains. It aligns the buy, market, sell and service processes in a way that puts the customer at the center of decisions and actions, which can lead to greater customer loyalty, revenue and profit margin growth.
Posted: 30 Jan 2012 | Premiered: 30 Jan 2012
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What You Need to Know About the Cloud and Google Apps
sponsored by Google Apps
WEBCAST:
Content provided by Google. IT organizations are working to improve email security and add compliance and e-discovery capabilities. Spam and malware are bad and are getting worse, and the risk and potential costs associated with e-discovery are increasing. As a result, organizations need a better way to solve these problems.
Posted: 25 Aug 2011 | Premiered: 25 Aug 2011
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Global Instant Remote Support for Multi-Agent Teams
sponsored by NTR Global
TRIAL SOFTWARE:
Support Ultimate’s allows MSPs and high-volume customer call centers to quickly and efficiently handle end-user requests across multiple platforms globally. Find out how this software can solve problems in real-time and increase customer satisfaction with a robust diagnostic and troubleshooting toolkit.
Posted: 17 Nov 2011 | Premiered: 17 Nov 2011
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Driving the SLM process in ITIL: Why it should be your priority
sponsored by CA Technologies.
WEBCAST:
The notion of service level management is fundamental to business success. Why? Because service level management drives customer satisfaction and retention. In this webcast, learn how to meet SLAs through different strategies such as testing, quality control and capacity management.
Posted: 08 Dec 2011 | Premiered: 08 Dec 2011
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One-Stop Shop: Best Practices to Streamline your Service Desk
sponsored by Nimsoft, Inc.
WEBCAST:
Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
Posted: 05 Jan 2012 | Premiered: 05 Jan 2012
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Business Analytics Clients Build a Smarter Planet
sponsored by IBM
VIDEO:
This brief video shoes how predictive analytics benefits Arvato Services, Yamaha Motor Europe, Banco Itau Argentina, Avis Europe and other organizations. For example, Avis Europe uses IBM predictive analytics to drive highly personalized e-mail campaigns based on detailed customer profiles.
Posted: 18 Nov 2011 | Premiered: 18 Nov 2011
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Accelerating Carrier Ethernet Revenue through Service Differentiation
sponsored by InfoVista Corporation
VIDEO:
Watch this video to discover how to accelerate carrier Ethernet revenue through service differentiation.
Posted: 05 Dec 2011 | Premiered: 05 Dec 2011
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Enhance Your SLA Management Approach
sponsored by CA Technologies.
PRODUCT DEMO:
Watch this flash demonstration to see an overview of CA Business Service Insight's capabilities to govern service level agreements in order for you to manage obligations with external customers.
Posted: 16 Aug 2011 | Premiered: 16 Aug 2011
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VX-Xpress WAN Op Download
sponsored by Silver Peak
SOFTWARE DOWNLOAD:
Download Silver Peak’s VX-Xpress is the world’s first self-service website for Virtual WAN Optimization.
Posted: 03 Feb 2012 | Premiered: 03 Feb 2012
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