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Case Study: Mandarin Oriental
sponsored by SDL Web Content Management Solutions Division
VIDEO: This Video from SDL takes a look at the ways in which up-scale hotel conglomerate, Mandarin Oriental, has implemented SDL web content management solutions to help expand their business around the world. Watch this video today to learn more.
Posted: 11 Apr 2011 | Premiered: 11 Apr 2011

SDL Web Content Management Solutions Division

Accela Video Whitepaper: Differentiate Your Company with Complete CRM
sponsored by Oracle Corporation
VIDEO: Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.
Posted: 05 Apr 2010 | Premiered: 05 Apr 2010

Oracle Corporation

Customer Communication Management
sponsored by Pitney Bowes Business Insight
WEBCAST: CCM helps businesses transform routine business documents into communications that truly enhance the customer experience. CCM is an integrated end-to-end solution that enables companies to create, manage and deliver effective multichannel communications all while reducing the cost of communicating with and providing superior service to customers.
Posted: 06 Jul 2010 | Premiered: Jul 6, 2010

Pitney Bowes Business Insight

Transformative Business Outcomes Service Management
sponsored by Hewlett-Packard Enterprise
VIDEO: Tune into this brief video to achieve transformative business outcomes with an ITSM that will improve organizational agility, boost business efficiency, and lower ops costs. Watch now to faster realize transformative ideas for the enterprise—and deliver them with greater impact.
Posted: 19 Sep 2016 | Premiered: 31 Dec 2015

Hewlett-Packard Enterprise

Benchmark Your Omnichannel Customer Service Readiness
sponsored by Genesys
WEBCAST: Omnichannel customer service is the new norm in our mobile-first world. This webcast will help you determine where your omnichannel presence stands, where to go, and figure out how much value this adds to your business.
Posted: 22 Aug 2016 | Premiered: Sep 14, 2016

Genesys

Transform Work in the Cloud with Secure Content Management
sponsored by IBM
VIDEO: Countless hours can be wasted navigating content siloes when looking for the right files to share with customers. Watch this video to learn how you can quickly scan, classify, and tag documents to enhance the security of your content collaboration and improve customer relationships.
Posted: 27 Jul 2016 | Premiered: 21 Mar 2016

IBM

Analytics: The Art and Science of Better Webcast
sponsored by SAS
WEBCAST: This webcast takes a look at how organizations can consider analytics from two perspectives – the science of analytics and the art of how people apply this science in new and creative ways to make the world better.
Posted: 09 Apr 2010 | Premiered: Apr 9, 2010

SAS

Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online
sponsored by Microsoft
VIDEO: Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge.
Posted: 23 Aug 2010 | Premiered: 23 Aug 2010

Microsoft

Delivering OLAP Analytics with Oracle Business Intelligence Enterprise Edition 11g
sponsored by Oracle Corporation
PRODUCT DEMO: This product demo illustrates the processes and benefits inherent in a BI solution that provides a common, unified environment that combines OLAP and relational-style analysis for a faster and more in-depth decision process.
Posted: 16 Dec 2010 | Premiered: 16 Dec 2010

Oracle Corporation

Overcoming Siebel Complexity to Achieve Agile and Continuous Deployments
sponsored by Automic
WEBCAST: This webcast explores how you can successfully and efficiently automate Siebel CRM deployments with one automation platform. Find out how this platform enables your business with service orchestration, release automation, and workload automation.
Posted: 09 Aug 2016 | Premiered: Aug 9, 2016

Automic

Secure, Scalable Content Collaboration
sponsored by IBM
VIDEO: This short video highlights how a CIO of a national leading bank improved critical steps of a loan application process to ensure sensitive customer information and documents are being handled in the best way. Gain ideas on how you can improve your content management processes to keep important information secure and help improve customer service.
Posted: 27 Jul 2016 | Premiered: 17 Mar 2016

IBM

Accelerate Service Delivery of Existing Apps with Automated Deployments
sponsored by Red Hat
VIDEO: This brief video explores how you can accelerate the service delivery of existing apps and help operations teams run and manage those apps at scale with automated deployments via self-service across hybrid cloud infrastructures. Find out how you can deliver apps to developers faster and free up valuable time.
Posted: 31 Aug 2016 | Premiered: 15 Apr 2016

Red Hat

App Experience Analytics: Flawless Performance and Visibility
sponsored by CA Technologies
WEBCAST: This webcast shows how you can easily ensure that app experiences are streamlined and compelling across multiple platforms using analytics. Learn how each stakeholder in an application's success can leverage real-time analytics to ensure app experiences are consistently excellent.
Posted: 30 Aug 2016 | Premiered: Jul 12, 2016

CA Technologies

First Transit Transforms the Backbone of Their Fleet with SCM
sponsored by Infor
VIDEO: Tune into this video to discover how to optimize resource and labor utilization, improve inventory and shipping accuracy, respond faster to changing market conditions with an open architecture SCM platform. Learn how to gain the visibility you need to deliver the perfect order every time.
Posted: 20 Jul 2016 | Premiered: 20 Jul 2016

Infor

Managing the Customer Experience
sponsored by SearchCRM
VIRTUAL ENVIRONMENT: This classroom explores important trends in managing the customer experience, including how to successfully implement a social media strategy and as well as how to measure the success of a digital content marketing strategy.
Posted: 02 Oct 2013 | Premiered: 02 Oct 2013

SearchCRM

Extending the Value of Mobile Java Apps
sponsored by IBM
WEBCAST: In the age of mobile development, you may want to revisit your strategy for Java and JEE systems. Watch this webinar to get tips on how to implement microservices and APIs, improve user experience, and more. You'll also learn how to improve app integration and leverage cloud-based mobile backend as a service.
Posted: 03 Aug 2016 | Premiered: Aug 3, 2016

IBM

BPM 101: What Is Business Performance Management and What Are the Benefits?
sponsored by SearchCRM
WEBCAST: This webcast will show you how to quantify BPM ROI and build the business case. It will also look at ways to leverage your existing systems to produce BPM benefits.
Posted: 20 Nov 2005 | Premiered: May 4, 2005

SearchCRM

Gaining a CRM Edge with Self-Service BI
sponsored by SearchBusinessAnalytics
VIRTUAL ENVIRONMENT: Putting business intelligence capabilities in the hands of frontline customer service workers can help boost customer relationship management efforts. This virtual classroom provides insight and advice on how to successfully use self-service BI tools in CRM programs.
Posted: 14 Mar 2014 | Premiered: 19 Mar 2014

SearchBusinessAnalytics

Deliver Secure Applications to Boost Business Productivity on Mobile Devices
sponsored by Citrix
VIDEO: Tune into this video to discover how to enforce mobile business productivity with virtual application deployment that keeps apps and data secure in the data center. Watch now to assure your mobile workforce of a user-friendly experience with secure remote access, enterprise file sync and share, and more.
Posted: 30 Aug 2016 | Premiered: 16 Aug 2016

Citrix

Where should you run your latest apps?
sponsored by IBM
WEBCAST: This brief video makes the case for why Power8 is the best place to run your latest applications.
Posted: 25 Aug 2016 | Premiered: May 16, 2016

IBM

Infrastructure Agility: How Retailer Achieves Online Excellence
sponsored by Red Hat
VIDEO: Watch this brief video to find out what system Woolworths implemented to address their needs, and what benefits they are experience. Inside you will see how the enterprise is now dramatically reducing the amount of time it would take to build a new server and respond to requirements.
Posted: 22 Dec 2014 | Premiered: 22 Dec 2014

Red Hat

Solving Today's Top Customer Service Demands Across Channels
sponsored by Dimension Data
VIDEO: Dynamic changes are making customer service more complex than ever before. In this video, explore how an integrated, omni-channel contact center can solve today's top customer service demands and technology challenges.
Posted: 03 May 2016 | Premiered: 08 Dec 2015

Dimension Data

Reliance Securities Empowers Customers with an Omnichannel Contact Center
sponsored by Dimension Data
VIDEO: Watch this brief video case study to discover how one company used integrated, omnichannel contact center tools to increase agility, responsiveness, and make better use of their customer service agents' skills. Learn how this transition let them use the same number of agents to engage with more customers without compromising customer satisfaction.
Posted: 03 May 2016 | Premiered: 15 Dec 2015

Dimension Data

Customer Experience in the Digital Age
sponsored by Dimension Data
VIDEO: In this video, explore the importance of customer service as a brand differentiator, and how an integrated, omni-channel approach to customer interactions yields the most benefit. Gain insight into how you can keep up with customer demands across all channels and make your brand stand out.
Posted: 03 May 2016 | Premiered: 07 Dec 2015

Dimension Data

Leverage Agile for Speedy Delivery of High-Quality Software
sponsored by Magenic
WEBCAST: In this webcast, Forrester VP & Principal Analyst Diego Lo Giudice reveals common barriers to effective Agile development and explains how to overcome them to reap the full benefits of Agile. Discover how you can encourage both speed and quality by removing waste from development processes.
Posted: 06 Jan 2016 | Premiered: Jan 6, 2016

Magenic

How Coca-Cola Accelerates Customer-Centered Innovations
sponsored by MuleSoft
WEBCAST: This webcast discusses how Coca-Cola is organizing itself to drive customer centered innovations through technology. Watch now to discover their tactics when it comes to connecting cloud, enterprise, and partner apps with low cost and high quality.
Posted: 30 Nov 2015 | Premiered: Nov 30, 2015

MuleSoft

Linking App Development to Hybrid Cloud Operations
sponsored by Embotics
WEBCAST: Learn about issues facing cloud application development today. Discover how IT can enable the high-speed, automated, highly interconnected nature of DevOps while at the same time ensuring proper controls.
Posted: 22 Aug 2016 | Premiered: Feb 29, 2016

Embotics

Building Highly Scalable Applications
sponsored by IBM
WEBCAST: View this webcast to see how one development platform provides easy scalability as well as back-end management that improves the end-user experience.
Posted: 16 Oct 2014 | Premiered: Oct 16, 2014

IBM

Achieve the Benefits of DevOps, Containers and the Cloud for your Java Apps
sponsored by Red Hat
VIDEO: Businesses everywhere are vying to achieve high quality, fast deployment, and easy maintenance for their applications. Explore ways to get these benefits for your apps with DevOps-enabling technologies, containers, cloud platforms, and more.
Posted: 12 Aug 2016 | Premiered: 03 Feb 2016

Red Hat

Why an EHR is Only as Good as Your Process
sponsored by CloudMine
WEBCAST: With an 82% adoption rate as of 2015, electronic health records (EHRs) are used by nearly every office-based healthcare provider. Discover how EHR developed, the challenges associated with their interoperability, the benefits of integration, and how they can be used today to drive adherence and keep patients healthy.
Posted: 01 Jul 2016 | Premiered: Jun 22, 2016


Rapid Mobile App Development with Forms Builder
sponsored by Red Hat
VIDEO: This video examines a platform that enables agile, flexible development and deployment of mobile apps. Discover how you can easily empower business users to create forms-based mobile apps without the need for coding skills.
Posted: 20 Sep 2016 | Premiered: 08 Jan 2016

Red Hat

Build a Mobile App in Less Than 15 Minutes
sponsored by Red Hat
VIDEO: This video examines a platform that supports an agile approach to developing, integrating, and deploying enterprise mobile apps – whether native, hybrid, or on the web. Discover an easier, faster way to build mobile apps end-to-end with a variety of cloud deployment options.
Posted: 19 Sep 2016 | Premiered: 08 Jan 2016

Red Hat
 
 
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