Why Service Level Management is Mission Critical for all IT Service Providers

Why Service Level Management is Mission Critical for all IT Service Providers

Cover

Service Level Management is the process of setting benchmarks for service level performance, measuring that performance and ensuring compliance with your service goals and your customers' expectations.

With an effective Service Level Management program, IT Service Providers can:

  • Improve service delivery and client satisfaction
  • Meet internal service delivery goals
  • Manage, analyze and report on performance metrics
  • Differentiate themselves from the competition and capture more business
Vendor:
Autotask Corporation
Posted:
10 Dec 2010
Published:
10 Dec 2010
Format:
PDF
Length:
8 Page(s)
Type:
White Paper
Language:
English
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