sponsored by Genesys
Posted:  11 Nov 2013
Published:  11 Nov 2013
Format:  PDF
Length:  12  Page(s)
Type:  eGuide
Language:  English

A wide range of analytics offerings are now available for the contact center – but which analytics tools and approaches lead the way for contact center success?

In this e-guide from SearchCRM.com, our experts home in on customer experience analytics and offer insight to help you move your project forward. Topics covered in this e-guide include:

  • Customer experience analytics fact vs. fiction
  • Key benefits of the right call center analytics strategy
  • Speech analytics, predictive analytics, and other tools
  • And more

Analytic Applications Software | Business Intelligence | Business Intelligence Software | Call Center Management | Call Centers | Contact Center Management | Contact Centers | CRM | CRM Analytics | CRM Analytics Software | CRM Services | CRM Software | Customer Loyalty | Customer Retention | Customer Satisfaction | Customer Service | Customer Service Best Practices | Customer Support Software

View All Resources sponsored by Genesys

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