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Configuration Assessment: Choosing the Right Solution
sponsored by Tripwire, Inc.
WHITE PAPER: Check out this white paper to discover how automated configuration assessment solutions like Tripwire Enterprise help ease the burden on IT of achieving and maintaining compliance, securing the IT infrastructure, and generating evidence for mandatory audits.
Posted: 08 Jan 2009 | Published: 01 Jul 2008

Tripwire, Inc.

Cloud Computing and Open Source: IT Climatology is Born
sponsored by Eucalyptus Systems
WHITE PAPER: While public clouds offer tremendous scale at an attractive price point, private clouds will continue to be more attractive to businesses due to increased infrastructure control and policy enforcement capabilities. Access this resource to discover how transparency and speed of problem remediation can be achieved with open source platforms.
Posted: 27 Oct 2011 | Published: 27 Oct 2011

Eucalyptus Systems

Delivering on the Service Level Brand Promise to Customers Every Time - 9 Ways to Get There
sponsored by eGain Communications Corp.
WHITE PAPER: Outstanding customer service has become an imperative for superior performance, especially when poor service can damage brand equity. This paper provides strategies and tactics that companies can use to consistently deliver their customer service promise.
Posted: 04 Jan 2007 | Published: 01 Jan 2007

eGain Communications Corp.

If You Teach a Customer to Fish: The Power of Web Self-Service
sponsored by Epicor Software Corporation
WHITE PAPER: This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
Posted: 21 Nov 2008 | Published: 21 Nov 2008

Epicor Software Corporation

Prepare Today to Transform Your Business Processes with Artificial Intelligence
sponsored by K2
WHITE PAPER: This white paper explores how AI could help optimize business process management and automation. Learn about the business process pain points AI has the potential to improve and find out how to deliver AI apps to mainstream business users.
Posted: 15 Jan 2018 | Published: 15 Jan 2018

K2

10 Rules For An Efficient Contact Center
sponsored by West UC
WHITE PAPER: There are new rules emerging for your contact center. Cloud-based technology is shifting how things are done, but you must now streamline your skills and strategies for success. Learn 10 rules that will help you run a more efficient contact center in the wake of the shifting landscape.
Posted: 23 Mar 2017 | Published: 23 Mar 2017

West UC

Digital Business Process Management: A Transformational Force
sponsored by Red Hat
WHITE PAPER: Learn how to add the power of updated business process management (BPM) practices to app modernization and cloud adoption initiatives, and uncover a series of case studies showcasing how other organizations have enabled digital transformation.
Posted: 02 Nov 2017 | Published: 02 Nov 2017

Red Hat

Performance Tracking with Business Process Management
sponsored by Signavio
WHITE PAPER: Find out how to integrate tools like APQC's Process Classification Framework into the Signavio Process Editor so that you can create a comprehensive environment for business process management and performance tracking.
Posted: 18 Jan 2018 | Published: 31 Dec 2016

Signavio

The World of Business Transformation and Business Process Management
sponsored by Signavio
WHITE PAPER: This white paper defines and explores digital transformation from a BPM point of view. Learn about the ongoing evolution of business process apps, and delve into topics like the incorporation of AI into digital transformation efforts.
Posted: 16 Jan 2018 | Published: 31 Dec 2017

Signavio

How to Be a Customer Experience Leader
sponsored by West UC
WHITE PAPER: According to a Walker study, CX will overtake price and product as the key brand differentiator by 2020. So what can you do to up the ante and deliver a seamless CX across multiple channels? Use this infographic to uncover how to be a customer experience leader.
Posted: 03 Oct 2017 | Published: 03 Oct 2017

West UC
 

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