e-Support

SOFTWARE DEMO: Infor ERP LN is an advanced, easy-to-use ERP solution that brings together a wide range of business functions to serve the needs of leading discrete and project-based manufacturers in industrial industries. Check out this demo for more details.

Posted: 04 Sep 2008 | Premiered: 04 Sep 2008

WHITE PAPER: Check out this white paper to discover how automated configuration assessment solutions like Tripwire Enterprise help ease the burden on IT of achieving and maintaining compliance, securing the IT infrastructure, and generating evidence for mandatory audits.

Posted: 08 Jan 2009 | Published: 01 Jul 2008

WHITE PAPER: This white paper describes how to improve business productivity and client satisfaction with customer and partner self-service portals.

Posted: 28 Nov 2007 | Published: 01 Sep 2007

WHITE PAPER: While public clouds offer tremendous scale at an attractive price point, private clouds will continue to be more attractive to businesses due to increased infrastructure control and policy enforcement capabilities. Access this resource to discover how transparency and speed of problem remediation can be achieved with open source platforms.

Posted: 27 Oct 2011 | Published: 27 Oct 2011

WHITE PAPER: This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.

Posted: 21 Nov 2008 | Published: 21 Nov 2008

WHITE PAPER: Outstanding customer service has become an imperative for superior performance, especially when poor service can damage brand equity. This paper provides strategies and tactics that companies can use to consistently deliver their customer service promise.

Posted: 04 Jan 2007 | Published: 01 Jan 2007

WHITE PAPER: Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world.

Posted: 30 Apr 2013 | Published: 30 Apr 2013

WHITE PAPER: In the age of social media, web analytics can help you harness data from a variety of channels to construct and implement an effective, integrated marketing strategy. Check out this helpful white paper to learn how you can advance your digital marketing strategy, grow brand loyalty and build revenue through the use of analytics.

Posted: 18 Apr 2013 | Published: 18 Apr 2013

WEBCAST: This webinar details the evolution of enterprise processes and describes how smart process applications (SPAs) are transforming HR shared services. Learn how SPAs work, uncover the benefits and challenges of this strategy, and more – tune in now to get started.

Posted: 22 Apr 2013 | Premiered: Apr 22, 2013

CASE STUDY: Shred-It, a leading information security company providing document destruction services, was looking to initiate a mobile strategy to improve the efficiency of their customer service reps (CSRs). Read this short case study to learn how  mobilizing their CRM service processes allows Shred-It to provide standardized, consistent delivery of service.

Posted: 07 May 2013 | Published: 07 May 2013