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WFM Software White Papers (View All Report Types)
 
Six Keys to Effective Chat Operations: Insights to Help Improve Your Business
sponsored by [24]7 Customer, Inc.
WHITE PAPER: Today, customers expect highly capable chat, including the ability for it to seamlessly integrate other channels as needed. So getting it getting it right is critical to an effective omnichannel strategy. This paper summarizes common misperceptions about chat, and presents six key insights based on lessons learned.
Posted: 27 Jan 2016 | Published: 31 Dec 2015

[24]7 Customer, Inc.

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011

Calabrio, Inc.

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience
sponsored by Aspect
WHITE PAPER: This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.
Posted: 10 Aug 2010 | Published: 10 Aug 2010

Aspect

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 24 Jan 2012

Calabrio, Inc.

It's Time to Fix Back-Office Operations
sponsored by Aspect
WHITE PAPER: Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
Posted: 27 Feb 2014 | Published: 31 Dec 2013

Aspect

Securing the Unpatchable
sponsored by Palo Alto Networks
WHITE PAPER: Discover how to secure unpatchable systems and software with advanced endpoint protection, defending against the most complex cyberattacks. You will learn how to prevent the exploitation of both known and zero-day vulnerabilities, as well as the execution of malware, as demonstrated by two case studies.
Posted: 21 Sep 2016 | Published: 21 Sep 2016

Palo Alto Networks

Key Requirements for Practical DevOps using Application Release Automation
sponsored by Automic
WHITE PAPER: Development needs to deliver more functionality faster with Agile methodologies and continuous integration, while operations is tasked with managing more resources than ever before in an increasingly virtualized environment. Access this white paper to learn about automating app deployment across DevOps.
Posted: 04 Aug 2016 | Published: 04 Aug 2016

Automic

Choosing an Enterprise Learning Management System
sponsored by Infor
WHITE PAPER: This paper deals with an additional set of considerations often overlooked when purchasing a learning management system (LMS), focusing on two particular intangibles: post-purchase vendor support and hidden costs. Read on to learn about how to make the best LMS decision for your organization.
Posted: 18 Jul 2016 | Published: 18 Jul 2016

Infor

Allow Your Enterprise Greater Mobile App Security
sponsored by MobileIron
WHITE PAPER: This white paper explains how your enterprise can boost the security of its information across a variety of devices, without putting unnecessary restraints on growth or accessibility. Learn how you can Allow your IT admins disable keyboard options to block unrestricted access, simply track data usage, and more.
Posted: 13 Sep 2016 | Published: 13 Sep 2016

MobileIron
 
 
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