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WFM Software White Papers (View All Report Types)
 
Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 24 Jan 2012

Calabrio, Inc.

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience
sponsored by Aspect
WHITE PAPER: This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.
Posted: 10 Aug 2010 | Published: 10 Aug 2010

Aspect

It's Time to Fix Back-Office Operations
sponsored by Aspect
WHITE PAPER: Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
Posted: 27 Feb 2014 | Published: 31 Dec 2013

Aspect

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011

Calabrio, Inc.

Cloud-Based Video Conferencing: How the Players Stack Up
sponsored by LifeSize
WHITE PAPER: This detailed comparison chart takes a look at the strengths and weaknesses of the current cloud-based video conferencing options.
Posted: 09 Dec 2014 | Published: 09 Dec 2014

LifeSize

Few Businesses Feel Fully Prepared for Software Security Risks
sponsored by Hewlett-Packard Company
WHITE PAPER: This white paper reveals the results of a recent survey that explored enterprises' confidence in the security of the software that runs their businesses.
Posted: 04 Feb 2015 | Published: 04 Feb 2015

Hewlett-Packard Company

Enterprise Lifecycle Management in a Changing World: Best Practices for Resolving Emerging Challenges in Unified Endpoint Management
sponsored by FrontRange Solutions Inc.
WHITE PAPER: Organizations must have processes and automation systems that deliver the agility and extensibility to maintain performance and reliability without sacrificing cost-effectiveness in IT investments. This white paper provides best practices for resolving emerging challenges in unified endpoint management.
Posted: 04 Feb 2015 | Published: 25 Nov 2014

FrontRange Solutions Inc.

Case Study: Storebrand Choose API Software to Secure Communications
sponsored by Axway
WHITE PAPER: Storebrand, a leader in Nordic long-term savings and insurance, needed a platform that was flexible, easy to use, and that would enable a rapid time-to-market for new integrations.Access this case study to find out how deploying API software secured communications with partners and governed the flow of data.
Posted: 19 Feb 2015 | Published: 10 Feb 2015

Axway

IT and Executive Perspective on ITaaS
sponsored by EMC
WHITE PAPER: This white paper details a survey that compares two competing perspectives on various IT topics.
Posted: 01 Dec 2014 | Published: 01 Dec 2014

EMC
 
 
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