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WFM Software White Papers (View All Report Types)
 
Nail Personalization with 6 Key Customer Service Capabilities
sponsored by Microsoft
WHITE PAPER: This data sheet describes ways to empower agents with a single, unified experience to provide amazing customer service with cross-channel context. Uncover strategies for earning customer loyalty and staying agile.
Posted: 31 Dec 2015 | Published: 31 Dec 2014

Microsoft

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011

Calabrio, Inc.

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 24 Jan 2012

Calabrio, Inc.

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience
sponsored by Aspect
WHITE PAPER: This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.
Posted: 10 Aug 2010 | Published: 10 Aug 2010

Aspect

It's Time to Fix Back-Office Operations
sponsored by Aspect
WHITE PAPER: Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
Posted: 27 Feb 2014 | Published: 31 Dec 2013

Aspect

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Research Report: Digital Transformation in Australia and New Zealand
sponsored by SAP
WHITE PAPER: Many organizations are implementing new digital technologies to transform business models and processes, but this won't result in greater productivity unless the workforce is prepared. Learn the biggest challenges that enterprises in Australia and New Zealand have faced on their digital transformation journeys.
Posted: 29 Apr 2016 | Published: 29 Apr 2016

SAP

The Application Modernization Challenge: Choosing the Right Approach
sponsored by GizmoxTS
WHITE PAPER: This resource compares different application modernization approaches to help you determine the right choice for your project. Discover the pros and cons of automatic migration, manual rewrite, and transposition according to criteria like budgeting costs, QA & maintenance, project time, and more.
Posted: 02 Mar 2016 | Published: 02 Mar 2016

GizmoxTS

Linux Drives Digital Transformation Through Infrastructure Built for Open Source
sponsored by IBM
WHITE PAPER: In this exclusive white paper, you will discover how LinuxONE is driving digital transformation across the enterprise, by addressing the agile infrastructure needs of today's next-generation applications. Read on now to find out more about this Linux platform, offering scale and high availability.
Posted: 01 Mar 2016 | Published: 31 Dec 2015

IBM

Delivering Business Agility with Open Source Solutions on IBM LinuxONE
sponsored by IBM
WHITE PAPER: In this white paper, you will learn how to accelerate your business agility with the LinuxONE platform, complete with high-performance compression and security. Read on to take advantage of the flexibility of this open source solution, optimal for enterprise Linux application development.
Posted: 02 Mar 2016 | Published: 31 Aug 2015

IBM
 
 
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