Software  >   Applications Software  >   Enterprise Applications Software  >   Contact Center Software  >  

WFM Software

RSS Feed    Add to Google    Add to My Yahoo!
WFM SoftwareWhite Papers (View All Report Types)
 
Customer Engagement - Transformation Services
sponsored by Hewlett-Packard Company
WHITE PAPER: Read this white paper to explore best practices for addressing 45 key contact center performance areas that, if enhanced, can help you increase revenue, increase customer satisfaction, optimize operating efficiency while lowering costs, and reduce errors and noncompliance rates.
Posted: 27 Dec 2012 | Published: 30 Nov 2012

Hewlett-Packard Company

How Workforce Optimization Improves Contact Center Performance
sponsored by Genesys
WHITE PAPER: A Gartner report affirms the tangible changes in the contact center environment and stresses the inevitable overlap between the previously independent contact center infrastructure (CCI) market and the contact center workforce optimization (WFO) market.
Posted: 30 Oct 2014 | Published: 30 Oct 2014

Genesys

6 Ways Your Workforce Management Can Improve Your Contact Center
sponsored by Genesys
WHITE PAPER: Download this whitepaper to learn six key capabilities that can empower your agents by providing insight into their work schedules while streamlining interactions between managers and supervisors.
Posted: 17 Sep 2014 | Published: 31 Oct 2008

Genesys

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 24 Jan 2012

Calabrio, Inc.

It's Time to Fix Back-Office Operations
sponsored by Aspect
WHITE PAPER: Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
Posted: 27 Feb 2014 | Published: 31 Dec 2013

Aspect

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011

Calabrio, Inc.

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience
sponsored by Aspect
WHITE PAPER: This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.
Posted: 10 Aug 2010 | Published: 10 Aug 2010

Aspect

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

How can SMBs meet the Virtualization Challenge?
sponsored by EMC
WHITE PAPER: Access this infographic to find out how SMBs can ensure that their virtual storage investments support their business goals and budgets.
Posted: 05 Nov 2014 | Published: 05 Nov 2014

EMC

Managing and Optimizing the Call Center
sponsored by SearchCRM
EGUIDE: In this e-guide from the experts at SearchCRM.com, learn how your organization can optimize its call center and drive customer service success with the use of workforce management (WFM) software, real-time speech analytics software, guidance applications, predictive analytics, and other tools.
Posted: 24 Sep 2013 | Published: 24 Sep 2013

SearchCRM

Is it time to reevaluate your workforce management tools?
sponsored by SearchBusinessAnalytics
EGUIDE: Workforce management (WFM) tools are no longer a nice-to-have. In order to be successful in today's mobile, global market you need WFM practices that keep your business running smoothly. Access this e-guide to discover why legacy WFM tools are falling short and learn key factors to consider when upgrading your WFM system.
Posted: 20 Feb 2013 | Published: 20 Feb 2013

SearchBusinessAnalytics

Workforce Management Solutions - A Buyers Guide
sponsored by Workforce Software
WHITE PAPER: In this paper, learn about how the demand for workforce management technology continues to grow as organizations increasingly turn their attention to the ability of their HR processes to support some of their most pressing operational and strategic challenges.
Posted: 23 Apr 2014 | Published: 22 Apr 2014

Workforce Software

Timely Topics: Workforce Optimization
sponsored by Workforce Software
WHITE PAPER: In this insightful resource, dive into the key challenges of optimizing workforce resources, and learn how to leverage the right technology to achieve the three pillars of a workforce optimization strategy.
Posted: 28 Apr 2014 | Published: 28 Apr 2014

Workforce Software

Infographics: The Four Fundamentals of Your Workforce
sponsored by Workday
RESOURCE: For many organizations, more than half of their operating costs are tied to the workforce, yet they don't even have complete data on their own employees. See the infographic to learn how Workday is redefining what it means to manage a global, mobile, and diverse workforce.
Posted: 25 Mar 2014 | Published: 25 Mar 2014

Workday

HR reporting tools: Realize smarter staffing, planning, and budgeting
sponsored by Ultimate Software
EGUIDE: With proper business intelligence (BI) tools, human resources (HR) is empowered to gain insight into the company's workforce and thus improve overall business efficiency and financials. Read this e-guide for tips on making the most of your workforce data to make educated business decisions.
Posted: 27 Feb 2012 | Published: 27 Feb 2012

Ultimate Software

Key requirements for HCM: A vendor comparison checklist
sponsored by Ultimate Software
ASSESSMENT TOOL: The following solution comparison checklist contains must-have requirements that you must consider as you compare vendors in your search for a leading human capital management (HCM) solution.
Posted: 22 Dec 2011 | Published: 22 Dec 2011

Ultimate Software

Engage new employees in 10 simple steps
sponsored by Ultimate Software
WHITE PAPER: One of the most common reasons employees leave their jobs is because they are bored and are not engaged in what they’re doing. A number of factors influence the success of your new hires, but by implementing these 10 best practices, you can help turn your employees into passionate, productive team players
Posted: 08 Jun 2012 | Published: 08 Jun 2012

Ultimate Software

HR and the cloud: Myths vs. realities
sponsored by Ultimate Software
WHITE PAPER: Read this informative white paper to find common myths about human capital management (HCM) cloud software delivery dispelled.
Posted: 08 Jun 2012 | Published: 08 Jun 2012

Ultimate Software

A Unified Approach to Human Capital Management
sponsored by Workday
WEBCAST: Keeping track of a global workforce isn't easy, especially if you're still dealing with multiple legacy HR systems. In this video, discover a unified approach to human capital management (HCM) that offers real-time insight into your workforce, all in a single system of record.
Posted: 28 Mar 2014 | Premiered: Jan 22, 2014

Workday

Benefits of Combining Contact Center and Workforce Optimization
sponsored by Genesys
EBOOK: Many organizations are looking to outsource their contact center infrastructure or workforce optimization (WFO) in order to reduce costs and increase efficiency. However, some forward-thinking companies are outsourcing both from the same vendor, in an interconnected environment.
Posted: 12 Mar 2014 | Published: 12 Mar 2014

Genesys

Human Capital Management in the Cloud
sponsored by Workday
VIDEO: In this video, explore the challenges that HR professionals face with legacy human resource systems and how to overcome them with a unified human capital management (HCM) technology.
Posted: 27 Mar 2014 | Premiered: 25 Jan 2012

Workday

How to Fine-Tune your Contact Center
sponsored by SearchCRM
EGUIDE: With call center software, best business practices can be difficult to navigate. But the payoff is worth investigating. In this handbook, readers find detailed explanations of the latest call center technologies as well as insight on call center management—including schedule and workforce management.
Posted: 07 Aug 2013 | Published: 07 Aug 2013

SearchCRM

Five reasons why workforce management is better in the cloud
sponsored by ComputerWeekly.com
RESEARCH CONTENT: This analyst report from Nucleus Research assesses the business benefits of cloud solutions for managing the workforce.
Posted: 31 Aug 2012 | Published: 05 Jul 2012

ComputerWeekly.com

Supporting a Multichannel Contact Center
sponsored by SearchCRM
EGUIDE: Consult this expert e-guide to uncover how you can provide customer support across multiple communication channels. Assisting customers efficiently is imperative to the reputation of your business. This e-guide covers best practices for managing multiple channels, so you can prepare for communication from every angle.
Posted: 13 Feb 2013 | Published: 13 Feb 2013

SearchCRM

4 Steps to a Virtualized Contact Center
sponsored by Genesys
WHITE PAPER: Customer experience is a key differentiator for businesses today, and as a result contact centers must manage to improve service quality while also doing more with less. Creating a virtual contact center allows companies to achieve both goals, by increasing efficiency while reducing total cost of ownership.
Posted: 14 Mar 2014 | Published: 31 Jan 2013

Genesys

How to Meet and Exceed Customer Demands
sponsored by Genesys
WHITE PAPER: Customers expect a great end-to-end experience. Wherever work is accomplished in the enterprise, it's all part of the Customer Service Value Chain. Is your enterprise meeting this expectation? What about in the future?
Posted: 30 Jun 2014 | Published: 26 Jun 2014

Genesys

10 Essential Functions of a Workforce Management Solution
sponsored by Workforce Software
WHITE PAPER: In this white paper, better understand the importance of workforce management practices and why they should be placed high on the agenda for senior business management and HR. Inside, find a helpful list of ten essential functions of a workforce management solution.
Posted: 24 Apr 2014 | Published: 31 Mar 2014

Workforce Software

Five Ways to Make Service Easy for Today's Customers
sponsored by Salesforce
WHITE PAPER: Customers now expect your company to solve their issues quickly and give them the capability to find solutions easily on their own. This informative resource gives 5 ways to make service easy for today's customers.
Posted: 28 Aug 2014 | Published: 28 Aug 2014

Salesforce

Measuring Cloud-Based Contact Center Performance
sponsored by Genesys
WHITE PAPER: Cloud deployment has become the preferred method for companies sourcing their CRM and contact center applications for inbound and outbound contact handling. This Market Insight examines the prospects for these applications and discusses when it might be appropriate for contact centers to complete the move into the cloud with hosted APO.
Posted: 17 Sep 2014 | Published: 17 Sep 2014

Genesys

Improving Customer Experience, Business Processes
sponsored by Genesys
ANALYST REPORT: Based on Frost & Sullivan's recent analysis of the workload management market, Genesys won the 2013 Global Frost and Sullivan award for Technology Innovation in Workload Management.
Posted: 01 Jul 2014 | Published: 31 Dec 2013

Genesys

Avaya Aura Contact Center Database Integration Wizard: Part One, Sending Data
sponsored by Global Knowledge
WHITE PAPER: In Part One: Sending Data, of this two-part series on the Avaya Aura Contact Center Database Integration Wizard (DIW), you will see how to integrate the Avaya Aura Contact Center with a backend database management system in order to to capture call information and store it in a database for reporting purposes.
Posted: 25 Jul 2013 | Published: 21 Jun 2013

Global Knowledge
 
 
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement