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WFM Software White Papers (View All Report Types)
 
Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience
sponsored by Aspect
WHITE PAPER: This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.
Posted: 10 Aug 2010 | Published: 10 Aug 2010

Aspect

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011

Calabrio, Inc.

It's Time to Fix Back-Office Operations
sponsored by Aspect
WHITE PAPER: Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
Posted: 27 Feb 2014 | Published: 31 Dec 2013

Aspect

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 24 Jan 2012

Calabrio, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

9 Catastrophic Projects, And the Lessons They Teach
sponsored by AtTask
WHITE PAPER: This white paper considers 9 massive project failures, and analyzes where teams went wrong. Read on to see how mistakes, communication breakdowns, and destroyed budgets can obliterate your projects, and how you can avoid a similar fate.
Posted: 30 Jan 2015 | Published: 30 Jan 2015

AtTask

The competitive advantage of continuous engineering
sponsored by IBM
WHITE PAPER: Access this informative white paper to learn more about the concept of continuous engineering. Learn how you can you can constantly update your software through connectivity to ensure that your product is always performing optimally.
Posted: 19 Mar 2015 | Published: 31 Aug 2014

IBM

Software Developer Chooses Acumatica, Reduces Reporting Time and Cost by 80%
sponsored by Acumatica
WHITE PAPER: This case study tells how Parallels was able to leverage a web-based system deployed on existing hardware that met their complex business requirements with a low total cost of ownership. It explains how this approach delivers reduced reporting times, reduced potential errors by eliminating manual processes, role-based access to reports and more.
Posted: 10 Feb 2015 | Published: 19 Jan 2015

Acumatica

Where's the Next Growth Opportunity for Cloud and Hosting Providers?
sponsored by Solidfire
WHITE PAPER: In this white paper, discover concepts that provide direction to help cloud and managed hosting service providers think about where to place their three-to five-year technology bets.
Posted: 09 Mar 2015 | Published: 09 Mar 2015

Solidfire

Group-Based Policy for OpenStack
sponsored by Cisco Systems, Inc.
WHITE PAPER: This white paper introduces the new OpenStack Group-Based Policy (GBP) framework designed to offer a new set of API extensions to manage OpenStack infrastructure through declarative policy abstractions. Find out how GBP is based on four main concepts and explore a broad range of use cases.
Posted: 10 Mar 2015 | Published: 31 Dec 2014

Cisco Systems, Inc.
 
 
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