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WFM Software White Papers (View All Report Types)
 
Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011

Calabrio, Inc.

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience
sponsored by Aspect
WHITE PAPER: This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.
Posted: 10 Aug 2010 | Published: 10 Aug 2010

Aspect

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 24 Jan 2012

Calabrio, Inc.

It's Time to Fix Back-Office Operations
sponsored by Aspect
WHITE PAPER: Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
Posted: 27 Feb 2014 | Published: 31 Dec 2013

Aspect

A More Efficient and Flexible Approach to Storage in Virtual Environments
sponsored by VMware, Inc.
WHITE PAPER: This white paper highlights the new VMware Virtual SAN 6.0, which is a storage solution that combines the compute and storage resources of vSphere hosts.
Posted: 23 Mar 2015 | Published: 28 Feb 2015

VMware, Inc.

Get More Work Done: A Manager’s Guide to Mixing Agile and Waterfall
sponsored by Workfront
WHITE PAPER: Mixing Agile and Waterfall can be tricky, but they can work together to make your teams more efficient and get more work done. Read this whitepaper to learn how.
Posted: 18 May 2015 | Published: 18 May 2015

Workfront

Capitalize on a Big Opportunity: Move Enterprise Services to the Cloud
sponsored by Dimension Data
WHITE PAPER: Access this informative guidebook to learn how you can build a successful enterprise cloud solution.
Posted: 20 May 2015 | Published: 20 May 2015

Dimension Data

Delivering Data Warehousing as a Cloud Service
sponsored by Snowflake
WHITE PAPER: Access this white paper to learn the benefits of transforming data warehousing into a cloud service. Also, discover the five requirements for delivering data warehousing as a service.
Posted: 13 May 2015 | Published: 31 Oct 2014


5 Ways a Workstation Can Benefit Your Bottom Line
sponsored by Dell, Inc. & Intel®
WHITE PAPER: Access this white paper to discover the return on investment (ROI) of workstations versus standard PC platforms. Examine 5 ways that a workstation can financially benefit your organization.
Posted: 30 Apr 2015 | Published: 31 Dec 2014

Dell, Inc. & Intel®
 
 
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