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WFM Software White Papers (View All Report Types)
 
It's Time to Fix Back-Office Operations
sponsored by Aspect
WHITE PAPER: Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
Posted: 27 Feb 2014 | Published: 31 Dec 2013

Aspect

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience
sponsored by Aspect
WHITE PAPER: This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.
Posted: 10 Aug 2010 | Published: 10 Aug 2010

Aspect

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011

Calabrio, Inc.

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 24 Jan 2012

Calabrio, Inc.

Application Development: Four Hidden Costs of Offshoring
sponsored by Catalyst IT
WHITE PAPER: This white paper explores the 4 hidden costs that companies often incur when they turn to offshore application development.
Posted: 01 Apr 2015 | Published: 31 Dec 2014

Catalyst IT

Forrester TEI of Microsoft Office 365 Study – Corporate Accounts
sponsored by Microsoft
WHITE PAPER: In this independent Forrester report discover the benefits costs and risk associated with Office 365 implementation. Read on to get the perspective of 4 existing customers with multiple years of using Office 365.
Posted: 03 Apr 2015 | Published: 28 Feb 2015

Microsoft

Self-Service Business Intelligence and Data Integration Send Education Software Firm to the Head of the Class
sponsored by Jaspersoft
WHITE PAPER: Read this case study to find out which self-service business intelligence and data integration solution allowed Illuminate to provide up-to-the-minute data to school administrators.
Posted: 01 Apr 2015 | Published: 01 Apr 2015

Jaspersoft

IBM FlashSystem 900: Value at the Core
sponsored by IBM
WHITE PAPER: Access this white paper to learn how flash storage can boost storage performance and speed up processing times. Read on to learn about the technology behind a new flash storage system.
Posted: 02 Apr 2015 | Published: 02 Apr 2015

IBM

Cloud Technology for Automatic Software Testing
sponsored by Panaya, Inc.
WHITE PAPER: In this brief white paper learn how to easily scope and accelerate the delivery of all business application changes. Read now to uncover how cloud technology can help you automatically test your application changes.
Posted: 07 Apr 2015 | Published: 07 Apr 2015

Panaya, Inc.
 
 
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