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WFM Software

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WFM Software White Papers (View All Report Types)
 
Customer Engagement - Transformation Services
sponsored by Hewlett-Packard Company
WHITE PAPER: Read this white paper to explore best practices for addressing 45 key contact center performance areas that, if enhanced, can help you increase revenue, increase customer satisfaction, optimize operating efficiency while lowering costs, and reduce errors and noncompliance rates.
Posted: 27 Dec 2012 | Published: 30 Nov 2012

Hewlett-Packard Company

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience
sponsored by Aspect
WHITE PAPER: This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.
Posted: 10 Aug 2010 | Published: 10 Aug 2010

Aspect

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011

Calabrio, Inc.

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 24 Jan 2012

Calabrio, Inc.

It's Time to Fix Back-Office Operations
sponsored by Aspect
WHITE PAPER: Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
Posted: 27 Feb 2014 | Published: 31 Dec 2013

Aspect

Network-Powered Application Analytics and Optimization
sponsored by Extreme Networks
WHITE PAPER: Access this white paper to learn how you can start managing apps more efficiently by monitoring simple, valuable app analytics.
Posted: 27 May 2015 | Published: 26 Dec 2014

Extreme Networks

VMware EVO:RAIL, Built with Intel Architecture
sponsored by VMware
WHITE PAPER: In this white paper, discover why it is crucial to move beyond server virtualization to a Software-Defined Data Center (SDDC) that extends the benefits of virtualization to all data center resources for new levels of agility, resiliency and cost-effectiveness.
Posted: 30 Jun 2015 | Published: 30 Jun 2015

VMware

PBBAs Tap into Key Data Protection Trends to Drive Strong Market Growth
sponsored by Symantec Corporation
WHITE PAPER: View this white paper to get a good look at the PBBA market, the drivers of market development, and the key benefits these appliances offer enterprises.
Posted: 17 Jun 2015 | Published: 01 Oct 2014

Symantec Corporation

Cloud Technology for Automatic Software Testing
sponsored by Panaya, Inc.
WHITE PAPER: In this brief white paper learn how to easily scope and accelerate the delivery of all business application changes. Read now to uncover how cloud technology can help you automatically test your application changes.
Posted: 07 Apr 2015 | Published: 07 Apr 2015

Panaya, Inc.
 
 
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