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WFM Software White Papers (View All Report Types)
 
Workforce Management Doesn’t Have to be So Hard
sponsored by Calabrio, Inc.
WHITE PAPER: In the following white paper, we discuss the core capabilities next generation WFM solutions should have. Solutions that cut through the complexity to provide the most essential WFM functions enable contact centers of all sizes to realize the powerful benefits of WFM.
Posted: 15 Aug 2015 | Published: 15 Aug 2015

Calabrio, Inc.

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 24 Jan 2012

Calabrio, Inc.

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience
sponsored by Aspect
WHITE PAPER: This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.
Posted: 10 Aug 2010 | Published: 10 Aug 2010

Aspect

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011

Calabrio, Inc.

It's Time to Fix Back-Office Operations
sponsored by Aspect
WHITE PAPER: Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
Posted: 27 Feb 2014 | Published: 31 Dec 2013

Aspect

10 Trends That Intensify and Revolutionize the Growth of Video
sponsored by Polycom, Inc.
WHITE PAPER: This white paper highlights 10 trends that are intensifying the growth of video. Read on here to access these trends, as well as guidance for your CIO in adapting to and leveraging the following trends that revolutionize the workplace.
Posted: 24 Aug 2015 | Published: 31 Dec 2014

Polycom, Inc.

12 Vital Considerations for Building a Business Case for a Mobile Application Platform
sponsored by Red Hat
WHITE PAPER: In this helpful resource, you'll discover how a mobile application platform can help your enterprise to transform a handful of tactical mobile apps into a more strategic, centralized approach to mobility.
Posted: 14 Aug 2015 | Published: 14 Aug 2015

Red Hat

Enterprise Mobility: How Do You Stack Up?
sponsored by Globo
WHITE PAPER: Business leaders embarking on the inevitable path to mobility won't want to miss this informative resource, which explores how organizations can maximize the productivity rewards of mobility by expanding their footprint of mobilized apps and services.
Posted: 01 Sep 2015 | Published: 01 Sep 2015

Globo

Enterprise Mobility Best Practices: MDM, Containerization or Both?
sponsored by VMware, Inc.
WHITE PAPER: This white paper highlights a few enterprise mobility management (EMM) use cases, and defines the advantages of MDM, containerization, and the layered approach to security that both can provide. Access this now to enable enhanced business processes.
Posted: 26 Aug 2015 | Published: 26 Aug 2015

VMware, Inc.
 
 
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