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WFM Software White Papers (View All Report Types)
 
Six Keys to Effective Chat Operations: Insights to Help Improve Your Business
sponsored by [24]7
WHITE PAPER: Today, customers expect highly capable chat, including the ability for it to seamlessly integrate other channels as needed. So getting it getting it right is critical to an effective omnichannel strategy. This paper summarizes common misperceptions about chat, and presents six key insights based on lessons learned.
Posted: 27 Jan 2016 | Published: 31 Dec 2015

[24]7

Is Providing 24-Hour Global Support Right for You?
sponsored by Zendesk
WHITE PAPER: Learn now about key questions to ask as you determine your global customer support strategy. Access this resource and you'll also discover best practices for providing global support such as dashboards, collaboration tools, the cloud, and more.
Posted: 30 Nov 2016 | Published: 30 Nov 2016

Zendesk

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 24 Jan 2012

Calabrio, Inc.

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience
sponsored by Aspect
WHITE PAPER: This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.
Posted: 10 Aug 2010 | Published: 10 Aug 2010

Aspect

It's Time to Fix Back-Office Operations
sponsored by Aspect
WHITE PAPER: Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
Posted: 27 Feb 2014 | Published: 31 Dec 2013

Aspect

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011

Calabrio, Inc.

The State of Lifecycle Management: Delivering Quality with Agile, DevOps, and IoT
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: Emerging technology trends like Agile, DevOps, and IoT have been rapidly adopted by many companies across a variety of industries, but how do they relate to software developers and fostering quality? Uncover key findings from a survey of over 600 software developers and IT professionals that seek to answer this essential question.
Posted: 11 Jan 2017 | Published: 31 May 2016

Hewlett-Packard Enterprise

Microsoft Dynamics 365 for Financials: The Case for a United, Cloud-Based Software Platform
sponsored by Microsoft
WHITE PAPER: The problem with using multiple software tools to run your business is how easy it is to lose track of important information. Explore this guide to learn how to help your customers realize the benefits of running their business from a cloud-based system that unifies financials, sales, inventory, purchasing, and project management.
Posted: 16 Jan 2017 | Published: 16 Jan 2017

Microsoft

Manage Containers Easily on Oracle Public Cloud
sponsored by Oracle Corporation UK Ltd
WHITE PAPER: This paper explores how Docker containers empower your development and operations teams to become more agile. Discover how the Oracle cloud helps you build and manage cloud native containers easily. Plus, learn how to extend your containerized app development, test, and production environments with the public cloud.
Posted: 20 Jan 2017 | Published: 31 Dec 2016

Oracle Corporation UK Ltd
 
 
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