Software  >   Applications Software  >   Enterprise Applications Software  >   Contact Center Software  >  

WFM Software

RSS Feed    Add to Google    Add to My Yahoo!
WFM Software White Papers (View All Report Types)
 
Six Keys to Effective Chat Operations: Insights to Help Improve Your Business
sponsored by [24]7
WHITE PAPER: Today, customers expect highly capable chat, including the ability for it to seamlessly integrate other channels as needed. So getting it getting it right is critical to an effective omnichannel strategy. This paper summarizes common misperceptions about chat, and presents six key insights based on lessons learned.
Posted: 27 Jan 2016 | Published: 31 Dec 2015

[24]7

Is Providing 24-Hour Global Support Right for You?
sponsored by Zendesk
WHITE PAPER: Learn now about key questions to ask as you determine your global customer support strategy. Access this resource and you'll also discover best practices for providing global support such as dashboards, collaboration tools, the cloud, and more.
Posted: 30 Nov 2016 | Published: 30 Nov 2016

Zendesk

Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER: The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010

Contactual (Now 8x8, Inc.)

It's Time to Fix Back-Office Operations
sponsored by Aspect
WHITE PAPER: Many organizations have been managing back-office operations the same way for years. In this white paper, learn how workforce optimization (WFO) suites can transform your operating model for back-office functions, and get a framework to create a more effective, efficient model.
Posted: 27 Feb 2014 | Published: 31 Dec 2013

Aspect

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011

Calabrio, Inc.

Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER: There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 24 Jan 2012

Calabrio, Inc.

Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience
sponsored by Aspect
WHITE PAPER: This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.
Posted: 10 Aug 2010 | Published: 10 Aug 2010

Aspect

A Survey of Rapid Application Delivery Platform Users
sponsored by OutSystems
WHITE PAPER: By shifting basic app development to tasks that are more strategic, IT can support digital initiatives in addition to coding and technical tasks. Learn how the right tools can help companies retain control over the development process, involve application end-users in early design and development phases, and more.
Posted: 09 Jan 2017 | Published: 09 Jan 2017

OutSystems

The Buyer's Guide for Test Management Software
sponsored by QASymphony
WHITE PAPER: Explore the use of new, agile testing tools to address the increasing pace of innovation and blurred lines between QA and development. Discover tips for evaluating and integrating modern test management software and uncover 5 must-have features, including visual proof of testing, customized integrations, uninhibited workflow, and 2 more.
Posted: 24 Jan 2017 | Published: 31 Dec 2016

QASymphony

VDI and Beyond: Addressing Agility Challenges from BYOD to Windows 10
sponsored by Citrix
WHITE PAPER: From simple app delivery to advanced VDI, access this white paper to learn about an approach that flexes with your dynamic needs, whether your priority is to empower users with BYOD, simplify Windows 10 migration, improve desktop compliance, and more.
Posted: 25 Jan 2017 | Published: 31 Dec 2016

Citrix
 
 
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2017, TechTarget | Read our Privacy Statement