Pros and cons of WFM in the call center
sponsored by Infor WFM Workbrain
EGUIDE:
The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM.
Posted: 09 Jan 2012 | Published: 05 Jan 2012
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Keeping Pace with the Consumer: What you Need to Deliver a Next-Generation Customer Experience
sponsored by Aspect
WHITE PAPER:
This paper outlines key capabilities and top-line technical requirements to consider as you engage with IT to determine the best path forward to meet your customers’ demands. Continue reading to learn tips and techniques to keep pace with the consumer and deliver a next-generations customer experience.
Posted: 10 Aug 2010 | Published: 10 Aug 2010
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Finally, a Simple Way to Deploy a Customer Contact Center
sponsored by Contactual (Now 8x8, Inc.)
WHITE PAPER:
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers.
Posted: 11 Feb 2010 | Published: 11 Feb 2010
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Is it time to reevaluate your workforce management tools?
sponsored by ClickSoftware
EGUIDE:
Workforce management (WFM) tools are no longer a nice-to-have. In order to be successful in today's mobile, global market you need WFM practices that keep your business running smoothly. Access this e-guide to discover why legacy WFM tools are falling short and learn key factors to consider when upgrading your WFM system.
Posted: 20 Feb 2013 | Published: 20 Feb 2013
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CRM Buyer’s Guide – 2011 Edition
sponsored by SearchCRM
EBOOK:
Welcome to SearchCRM.com’s Buyer’s Guide. This directory was designed to be a valuable resource for those getting started with research or evaluating vendors in the CRM market.
Posted: 02 Jun 2011 | Published: 02 Jun 2011
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Contact Center for Dummies
sponsored by Avaya
EBOOK:
With the emergence of worldwide competition in the contact center business, working from a defined methodology is becoming increasingly important. This guide provides an approach to the different methodologies you can use, with information not only on running contact centers, but also on implementing contact center technology in a profitable way.
Posted: 15 Jul 2011 | Published: 15 Jul 2011
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Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER:
There has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 22 Jun 2011 | Published: 22 Jun 2011
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Making WFM Work: Best Practices and ROI Model
sponsored by Calabrio, Inc.
WHITE PAPER:
There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.
Posted: 31 Jan 2012 | Published: 24 Jan 2012
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Code Signing Debacle 2.0: A Hacked Adobe Server and Its Impact on Us All
sponsored by Lumension
WEBCAST:
Watch this webinar to learn about the threat of hacked vendor software, the technologies and controls that can help address the risk of compromised code signatures and infrastructures, and how to preemptively address these vulnerabilities.
Posted: 14 May 2013 | Premiered: May 14, 2013
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Accelerate your applications while cutting the costs of centralized storage
sponsored by Virident
WHITE PAPER:
In this white paper, you will discover how to deploy a low-latency PCIe-attached flash storage that provides high-availability and shared access to reduce costs of centralized storage and accelerate your applications.
Posted: 20 May 2013 | Published: 20 May 2013
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