sponsored by Calabrio, Inc.
Posted:  22 Jun 2011
Published:  22 Jun 2011
Format:  PDF
Length:  12  Page(s)
Type:  White Paper
Language:  English

Workforce management (WFM) solutions are essential productivity tools for the contact center, especially in larger centers with 100 or more agents. Yet the adoption rate of WFM is surprisingly low due to three primary reasons— traditionally, WFM solutions are expensive, inaccurate, and not user-friendly.

But there has been tremendous innovation in contact center WFM over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.

Call Center Management | Call Center Software | Call Centers | Contact Center Management | Contact Center Software | Contact Center Workforce Management | Contact Center Workforce Management Software | Contact Centers | Customer Satisfaction | Customer Self-Service | Customer Service

View All Resources sponsored by Calabrio, Inc.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2014, TechTarget | Read our Privacy Statement