How to retain customer loyalty in the competitive retail market
sponsored by Infor CRM
WHITE PAPER:
Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data.
Posted: 16 Jan 2012 | Published: 16 Jan 2012
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Create Enduring Customer Relationships
sponsored by Oracle Corporation
WHITE PAPER:
Read this white paper to learn how investing in a new loyalty solution or improving your existing one will enable you to truly differentiate your business around the customer experience and drive lasting relationships.
Posted: 21 Mar 2011 | Published: 21 Mar 2011
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FCR Done Right!
sponsored by Enkata Technologies
WHITE PAPER:
Access this white paper to learn how to build an operational FCR program without sacrificing your budget.
Posted: 26 Apr 2012 | Published: 26 Apr 2012
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CRM Solutions For The Finance And Insurance Industries
sponsored by SAP America, Inc.
WHITE PAPER:
Read this report to learn how Forrester Research rated 24 CRM solutions in terms of their strengths and weaknesses in supporting four key cross-functional processes in the finance and insurance industry.
Posted: 28 Mar 2012 | Published: 28 Mar 2012
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Improving Sales Effectiveness In a Buyer's Market
sponsored by SAP America, Inc.
WHITE PAPER:
This paper seeks to get to the bottom of gaps in CRM initiatives, identifying specific changes that have occurred in the process, areas where it is falling short and other tidbits to consider as your strategies move forward. Read this and gain insight into the results of a survey conducted amongst 160 firms with annual revenues of $250 million.
Posted: 18 Apr 2012 | Published: 18 Apr 2012
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Leveraging Outbound IVR and SMS As a Competitive Advantage: Seven Critical Success Factors
sponsored by Voxeo
WHITE PAPER:
In this brief resource, you will discover best practices for proactive outbound communications including 7 critical success factors for leveraging these tools and gaining competitive advantage.
Posted: 22 Mar 2012 | Published: 22 Mar 2012
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Building the Contact Center of the Future
sponsored by inContact
WHITE PAPER:
This comprehensive white paper discusses the future of contact centers. From tools to strategy this paper covers all you need to know about ensuring that your customer service stays up to date.
Posted: 15 May 2012 | Published: 15 May 2012
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The 10-Step Guide to Buying the Right CRM Solution
sponsored by SugarCRM Inc.
WHITE PAPER:
The CRM buying process can be reduced to a set of 10 steps that will help you pare down the field of potential solutions to a few vendors who are the best fit. This guide will allow you to move through 10 sets of steps.
Posted: 12 Jul 2011 | Published: 12 Jul 2011
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5 Steps to Serving Customers in a Mobile World
sponsored by Voxeo
WHITE PAPER:
This brief resource outlines 5 steps you can take now to successfully engage customers across channels and realize profits.
Posted: 22 Mar 2012 | Published: 22 Mar 2012
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Thumbs Up! Customer Engagement for a New Generation A Benchmark Study of the Impact of Social Media on Customer Service
sponsored by DMG Consulting
WHITE PAPER:
This paper reviews a study of the impact of social media on customer service and how to plan and implement social media for maximum effectiveness within your business.
Posted: 16 May 2012 | Published: 16 May 2012
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