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Web-Based Self Support Reports
 
Financial Services and Gamification: Building Trust and Revenue
sponsored by Noble Systems
WHITE PAPER: Check out this white paper for a deeper look into the current state of the financial services industry, what gamification offers, how financial service firms benefit from gamification, how gamification can win over millennials, and more.
Posted: 01 Sep 2020 | Published: 01 Sep 2020

Noble Systems

Manufacturing Intelligence in the Age of Industry 4.0 and the IoT
sponsored by TIBCO
WHITE PAPER: Expanding analytic capabilities can help manufacturers ignite business digitization, costs optimization, innovation, and digital disruption resilience. Download this white paper to explore the key areas of opportunity that organizations should consider when trying to achieve smarter manufacturing.
Posted: 21 Feb 2020 | Published: 21 Feb 2020

TIBCO

What to Look for in a Customer Service Software Solution
sponsored by Kustomer
WHITE PAPER: Surveys show that 66% of customers aged 25 to 44 believe the customer is always right. With customers demand more than ever, how can you deliver on these lofty expectations? Find out in this white paper.
Posted: 18 Sep 2020 | Published: 18 Sep 2020

Kustomer

Strategies for building customer engagement during COVID-19
sponsored by Twilio
EBOOK: Access this e-book to learn 5 strategies to build trust and engagement during emergencies and observe the role of technology in the era of remote working.
Posted: 29 Jul 2020 | Published: 29 Jul 2020

Twilio

Freshdesk Helped Bridgestone Set Up an Intuitive Helpdesk
sponsored by Freshworks
CASE STUDY: Jump into this case study to learn how Bridgestone, the world’s largest tire production and distribution company, adopted a customer service helpdesk tool to integrate disparate lines of communication, ease the role of service agents, and increase productivity.
Posted: 18 Sep 2020 | Published: 18 Sep 2020

Freshworks

Communication Matters: How Employee Empowerment Impacts Brand Experience
sponsored by RingCentral
EBOOK: While there are many steps to making CX goals possible, unified communications and collaboration helps retailers connect with customers on a new level. In this e-book, uncover 5 communications experiences that illustrate how a UCC strategy can create an effortless employee experience that allows your team to better serve shoppers.
Posted: 28 Apr 2020 | Published: 28 Apr 2020

RingCentral

COVID-19 App Customer Risk
sponsored by Syniti
PRODUCT DEMO: Watch this brief video to learn how you can use Syniti’s app to track and manage your customer risk in times of uncertainty.
Posted: 24 Apr 2020 | Premiered: 24 Apr 2020

Syniti

The CX Balancing Act: Personalization Meets Respect for Customer Privacy.
sponsored by Verizon
RESOURCE: Access this resource to see what it takes for customer to share their data and discover the top 3 CX experiences a company should deliver in exchange for personal information.
Posted: 28 Jul 2020 | Published: 08 Apr 2020

Verizon

The Aragon Research Globe for Intelligent Contact Centers, 2020
sponsored by Avaya
WHITE PAPER: The contact center market is one that is in flux thanks to high demand for cloud contact centers in enterprises both large and small. In addition, AI powered contact centers and omnichannel models are becoming significantly more popular. Access this Aragon Research report to evaluate the performance of 15 major provides in this market for yourself.
Posted: 18 Sep 2020 | Published: 18 Sep 2020

Avaya

Ovum Decision Matrix: Selecting an Intelligent Virtual Assistant Solution, 2020–21
sponsored by [24]7.ai
ANALYST REPORT: In this report, Ovum names the 9 market leaders—as well as 2 market challengers—that are making the most out of AI with their virtual assistants. Explore the key findings here.
Posted: 21 Sep 2020 | Published: 21 Sep 2020

[24]7.ai
 

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