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Web-Based Self Support Reports
Delivering on the Service Level Brand Promise to Customers Every Time - 9 Ways to Get There
sponsored by eGain Communications Corp.
WHITE PAPER: Outstanding customer service has become an imperative for superior performance, especially when poor service can damage brand equity. This paper provides strategies and tactics that companies can use to consistently deliver their customer service promise.
Posted: 04 Jan 2007 | Published: 01 Jan 2007

eGain Communications Corp.

Cloud Computing and Open Source: IT Climatology is Born
sponsored by Eucalyptus Systems
WHITE PAPER: While public clouds offer tremendous scale at an attractive price point, private clouds will continue to be more attractive to businesses due to increased infrastructure control and policy enforcement capabilities. Access this resource to discover how transparency and speed of problem remediation can be achieved with open source platforms.
Posted: 27 Oct 2011 | Published: 27 Oct 2011

Eucalyptus Systems

Infor - ERP LN
sponsored by Infor
SOFTWARE DEMO: Infor ERP LN is an advanced, easy-to-use ERP solution that brings together a wide range of business functions to serve the needs of leading discrete and project-based manufacturers in industrial industries. Check out this demo for more details.
Posted: 04 Sep 2008 | Premiered: 04 Sep 2008


Configuration Assessment: Choosing the Right Solution
sponsored by Tripwire, Inc.
WHITE PAPER: Check out this white paper to discover how automated configuration assessment solutions like Tripwire Enterprise help ease the burden on IT of achieving and maintaining compliance, securing the IT infrastructure, and generating evidence for mandatory audits.
Posted: 08 Jan 2009 | Published: 01 Jul 2008

Tripwire, Inc.

If You Teach a Customer to Fish: The Power of Web Self-Service
sponsored by Epicor Software Corporation
WHITE PAPER: This document explores the power of online self-service and how it contributes to healthy customer relationships and delivers viable cost savings.
Posted: 21 Nov 2008 | Published: 21 Nov 2008

Epicor Software Corporation

A Guide to Choosing Cloud Services for Microsoft Dynamics 365
sponsored by Concerto Cloud Services
EBOOK: Use this 3-part e-book to help devise a Microsoft Dynamics 365 adoption strategy. From fleshing out your migration goals, to evaluating available cloud services, explore all of your options inside.
Posted: 14 Mar 2018 | Published: 14 Mar 2018

Concerto Cloud Services

Contact Center as a Service: A View from the Trenches
sponsored by 8x8, Inc.
WHITE PAPER: Examine the impacts a shift from premises-based to cloud contact center has to employees on the frontline, supervisors, and contact center managers tasked with running the day-to-day operations, as well as insight on common questions and experiences with contact center as a service (CCaaS).
Posted: 20 Mar 2018 | Published: 31 Dec 2017

8x8, Inc.

Reducing the Quality/Efficiency Tradeoff
sponsored by Signavio
WHITE PAPER: Find out how to take a holistic, flexible approach to business process management (BPM) so that you can establish a better balance between efficiency and quality across your operations and development initiatives.
Posted: 19 Jan 2018 | Published: 30 Sep 2016


GDPR, Personalization Strategies, and the Customer View of Data Protection
sponsored by Tealium
RESEARCH CONTENT: In this DataIQ research report, find out how aware customers are of the way data is collected from their digital footprint, as well as how businesses will have to approach their reliance on customer data to deliver personalized customer experiences in light of GDPR compliance.
Posted: 16 Feb 2018 | Published: 31 Dec 2017


Everything you Should Know about Chatbots for Customer Engagement
sponsored by 24/7 Customer Inc
EBOOK: In this e-book, learn about the true capabilities of chatbots and the role they can play in your CRM strategy. Plus, explore the differences between simple vs. intelligent chatbots, the pros and cons of building your own chatbot, and more.
Posted: 21 Feb 2018 | Published: 31 Dec 2017

24/7 Customer Inc

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