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How IT Leaders Can Close The Gap To Delivering Frictionless Digital Customer Experiences
sponsored by OutSystems
WHITE PAPER: Creating a superior digital customer experience is critical for any business wanting to thrive in 2021 and beyond. In this article, explore how to achieve the agility a digital customer experience requires with an AI-powered platform. Find the details here.
Posted: 01 Apr 2021 | Published: 01 Apr 2021

OutSystems

Content for Every Moment
sponsored by Adobe
WHITE PAPER: Customer experience management (CXM) goes beyond CRM and shows you what customers need right now, and in the future—and helps you provide it in real time, at scale and across every channel. Download this Experience Essentials guide for tips on getting started with CXM and delivering the right content for every moment.
Posted: 22 Dec 2020 | Published: 22 Dec 2020

Adobe

The Links Connecting to Loyalty
sponsored by Alchemer
WEBCAST: One of the strongest assets a business can have is a loyal customer base—a base that doesn’t just renew business but believes in your brand and advocates for it. Watch this webinar to learn the multifaceted approaches that can build customer loyalty, ways you can measure this faith, and how this can improve the employee experience too.
Posted: 18 Feb 2021 | Premiered: Feb 18, 2021

Alchemer

Curiosity Video Series Episode 3: Leadership & Analytics
sponsored by Domo Technologies
WEBCAST: In the 3rd episode of Curiosity: Do Data Differently series, Domo explores the new traits of data leadership necessary to navigate the pandemic and how to maximize the value of your teams in an increasingly digital work environment. Access it here.
Posted: 14 Dec 2020 | Premiered: Dec 14, 2020

Domo Technologies

Genesys Video
sponsored by Genesys
VIDEO: Check out this on-demand live session to learn about Genesys Predictive Engagement, a solution designed to help you anticipate individual customer needs and personalize their experience across all channels.
Posted: 26 Feb 2021 | Premiered: 26 Feb 2021

Genesys

Video: How Will Customer Experience Change in 2021?
sponsored by Alchemer
WEBCAST: In this webcast from Alchemer, hear the company’s CEO, VP of Customer Success, and Director of Growth Marketing discuss their prediction for how customer experience will change throughout 2021. Access it here to learn 5 trends they have forecasted.
Posted: 18 Feb 2021 | Premiered: Feb 18, 2021

Alchemer

A Computer Weekly buyer's guide to Automating business processes
sponsored by ComputerWeekly.com
EGUIDE: Automating business processes can save time and money. In this 15-page buyer's guide, Computer Weekly looks at how BPA can expand into new areas, the opportunities artificial intelligence has to offer and why it's so important to assess what's working optimally.
Posted: 07 Dec 2020 | Published: 07 Dec 2020

ComputerWeekly.com

Accelerating AI Maturity: A Guide to Reducing Costs and Creating Value with AI Applications
sponsored by Dataiku
WHITE PAPER: According to a NewVantage Partners survey, over 90% of business leaders report that the challenges to becoming data driven are process related, and not about technology. Read this Dataiku guide to learn how you can evaluate and accelerate your AI maturity and best approach the organizational challenges you’ll face, as AI progresses to its next era.
Posted: 04 Mar 2021 | Published: 31 Dec 2020

Dataiku

Digital Customer Self-Service in 2021 and Beyond
sponsored by OutSystems
WEBCAST: The new standard customer value model incorporates digital experiences as one of its essential elements. In fact, Forrester found that 42% of digital leaders say that digital business is the most critical business priority in 2021. Learn how OutSystems is helping business transform their digital customer experiences in this exclusive webinar.
Posted: 01 Apr 2021 | Premiered: Apr 1, 2021

OutSystems

Building a Recession-Proof Contact Center
sponsored by Freshworks
WHITE PAPER: Your contact center should be resilient enough to handle anything that comes your way—especially in times of financial downturns. Luckily, this 12-step guide to maximizing contact centers can help you protect existing revenue, optimize costs, and create operational flexibility. Download the guide here to learn more.
Posted: 29 Mar 2021 | Published: 29 Mar 2021

Freshworks
 

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