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Web-Based Self Support Reports
 
Aberdeen Report: The return on managing customer convenience in modern service programs
sponsored by ServiceNow
RESEARCH CONTENT: Download this Aberdeen report to explore why customer convenience is increasingly important in modern service programs, and get expert recommendations on how to minimize customer effort.
Posted: 13 Apr 2020 | Published: 13 Apr 2020

ServiceNow

How MTM Leveraged Customer Feedback to Improve CX with CallMiner
sponsored by CallMiner
VIDEO: MTM is a leading non-emergency medical transportation broker that sometimes struggles to properly leverage customer feedback. Luckily, that changed after implementing CallMiner. Watch this video to learn about MTM’s experience and the benefits they’ve achieved with the new solution.
Posted: 23 Mar 2020 | Premiered: 23 Mar 2020

CallMiner

Incident Management in the Age of Customer-Centricity
sponsored by xMatters, Inc.
WHITE PAPER: In "Incident Management in the Age of Customer-Centricity," learn about the challenges DevOps, ITOps, and business leaders at digital services organizations face as pressure grows to balance the rapid resolution of incidents with the demand for faster innovation.
Posted: 21 Nov 2019 | Published: 21 Nov 2019

xMatters, Inc.

AI Chatbot Buyers Guide: How to pick the right chatbot for your organization.
sponsored by LogMeIn, Inc.
WHITE PAPER: Whether you're looking for an AI-powered chatbot for HR, IT, or customer service – the primary task it will be used for will dictate what tool to get. Download this 11-point checklist for guidance when purchasing an AI chatbot.
Posted: 16 Dec 2019 | Published: 16 Dec 2019

LogMeIn, Inc.

Reimagining Customer Experience
sponsored by Vonage
WHITE PAPER: Research has shown that 86% of consumers are willing to pay more for a great experience, while 89% will leave due to a poor experience. And by the end of 2020, customer experience will overtake price and product to become the key brand differentiator. Find out the Vonage journey.
Posted: 23 Mar 2020 | Published: 23 Mar 2020

Vonage

Swiss Re Extends One-Stop Service Delivery from Employees to Customers with ServiceNow
sponsored by ServiceNow
CASE STUDY: Jump inside this case study to learn how Swiss Re, a Zurich-based reinsurance provider, increase the employee satisfaction of its 14,500 strong workforce through added self-service capabilities, a centralized business service repository, and more.
Posted: 19 Nov 2019 | Published: 19 Nov 2019

ServiceNow

The Customer Experience Perspective
sponsored by ServiceNow
EBOOK: Corinium Global Intelligence recently asked 100 C – level professionals how they optimize customer service within their organization. Access this eBook to explore the results from the study, and review the about the 5 keys to a successful customer service operation.
Posted: 24 Jan 2020 | Published: 24 Jan 2020

ServiceNow

Leveraging Maintenance and Repair Data to Support Operations Excellence
sponsored by Hitachi Vantara
WHITE PAPER: Use this industrial IoT guide to understand how you can enhance maintenance approaches with IoT data and ultimately reduce labor and repair costs.
Posted: 10 Dec 2019 | Published: 10 Dec 2019

Hitachi Vantara

Legacy Infrastructure & Disjointed Strategic Vision Are Barriers to Next Gen Customer Experiences
sponsored by Comcast Business
ANALYST REPORT: Despite the ubiquity of technology throughout the customer journey, customers still want human-like interactions with brands. In order to provide this, organizations should focus on providing empathy at scale. In this IDC study, explore the challenges of building out empathy at scale and how you can overcome 3 common barriers.
Posted: 31 Jan 2020 | Published: 09 Jan 2020

Comcast Business

Using Marketing Analytics to Demonstrate & Share Your Team’s Value
sponsored by Adobe Inc
WHITE PAPER: Download this cheat sheet to learn how marketing analytics—a game-changing capability of marketing automation solutions—can help your marketing team demonstrate value and drive results.
Posted: 13 Apr 2020 | Published: 13 Apr 2020

Adobe Inc
 

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