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Loyalty & Retention. Not Synonyms.
sponsored by Alchemer
WEBCAST: Customer loyalty and retention are not the same—but they are inextricably linked. Loyalty is about the emotional relationship with a customer, while retention focuses on quantifying those relationships. Learn more about the differences between customer loyalty and retention, and get tips on mastering these initiatives, in this webinar.
Posted: 17 Feb 2021 | Premiered: Feb 17, 2021

Alchemer

Genesys Video
sponsored by Genesys
VIDEO: Check out this on-demand live session to learn about Genesys Predictive Engagement, a solution designed to help you anticipate individual customer needs and personalize their experience across all channels.
Posted: 26 Feb 2021 | Premiered: 26 Feb 2021

Genesys

Explore the Features and Benefits of Real-Time Mobile Engagement
sponsored by Kofax, Inc.
WEBCAST: In this video, you'll learn about Kofax Mobile Capture, which allows you to take a photo and instantly insert that information into the appropriate business process. Watch now to learn how this innovative technology enables you to extract more valuable data so customer engagement is enhanced.
Posted: 31 Mar 2014 | Premiered: Oct 7, 2013

Kofax, Inc.

IBM Smart SOA Global Virtual Forum: How to Get Smarter Business Outcomes
sponsored by IBM
WEBCAST: Adapting to change is hard for today's professional architectures, but with the dynamics of the industry, change is a must. This webcast will show how to gain successful agility and maximize business IT value with the Smart SOA approach. Watch now!
Posted: 13 Oct 2008 | Premiered: Nov 5, 2008, 10:30 EST (15:30 GMT)

IBM

Serena Service Management: Free Trial
sponsored by SERENA Software, Inc.
TRIAL SOFTWARE: Serena Service Manager is an processed-based ITSM solution that keeps people and processes perfectly in sync. View now to try Pink Elephant's ITIL innovation of the year.
Posted: 05 Apr 2012 | Premiered: 05 Apr 2012

SERENA Software, Inc.

Applying Business Analytics Webinar Series - Got Bad Data? Part 3
sponsored by SAS
WEBCAST: Tune in to this Webinar to find out how data quality influences the effectiveness of predictive analytics and forecasting. You’ll learn how to go beyond name and address matching to realize the potential of numerical data quality, how to overcome insufficient yet relevant data from your predictive and forecasting models, and more.
Posted: 09 Apr 2010 | Premiered: Apr 9, 2010

SAS

Customer Service is Not an Assembly Line - Retool your Service Experience with Dynamic Case Management
sponsored by KANA
WEBCAST: Check out this informative webcast to understand how customer service and dynamic case management are related and how to build a strategy for both.
Posted: 22 Jun 2012 | Premiered: Jun 22, 2012

KANA

Social Business Podcast Series
sponsored by IBM
PODCAST: A Social Business enables its employees – and customers – to more easily find the information and expertise they seek. Access this podcast series for an in-depth guide to establishing a Social Business for real-time communication and collaboration.
Posted: 16 Nov 2011 | Premiered: Nov 16, 2011

IBM

Introduction to Microsoft Dynamics CRM Online
sponsored by Microsoft
WEBCAST: This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.
Posted: 09 Sep 2009 | Premiered: Sep 9, 2009

Microsoft

Worksoft Certify Demo
sponsored by Worksoft
PRODUCT DEMO: Watch this demo to learn how to create automated testing processes in SAP applications with the help of Worksoft Certify.
Posted: 05 Apr 2012 | Premiered: 05 Apr 2012

Worksoft
 

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