Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch
Most organizations today acknowledge that call recording and review are the most effective and efficient ways to ensure their customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for focused customer experience management through real-time monitoring and agent performance evaluations. Furthermore, ECHO enables synchronized voice and screen recordings with over the shoulder screen clarity and integrates seamlessly with Cisco. Discover how ECHO's high level of integration with Cisco voice solutions provides a truly service-oriented architecture (SOA) allowing integration with any web services enabled platform. Learn to record, evaluate, monitor and archive all your customer interactions.