All Research Sponsored By:Mindshare Technologies

Listen and Learn - Improving Operations by Utilizing Customer Feedback
WHITE PAPER: Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee.
Posted: 05 Mar 2008 | Published: 04 Mar 2008


Service Lapse Recovery Requires Local Accountability
WHITE PAPER: Customers who regularly purchase goods or services from you will eventually run into a proble, while you may be tempted to assume that they'll overlook one faulty product, you shouldn't take it lightly.
Posted: 05 Mar 2008 | Published: 04 Mar 2008

TOPICS:  Customers

The Platinum Rule of Service
WHITE PAPER: The Platinum Rule builds on the Golden Rule for our more individualistic society by recognizing that we have very different preferences than those around us.
Posted: 05 Mar 2008 | Published: 04 Mar 2008


Automating Your Call Center Feedback
WHITE PAPER: The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations.
Posted: 05 Mar 2008 | Published: 04 Mar 2008


But, Will Customer Measurement Improve Our Profits?
WHITE PAPER: The purpose of this paper is to outline the basics of the correlation between loyalty and profits and to present the case for continuous customer and employee feedback.
Posted: 05 Mar 2008 | Published: 04 Mar 2008